CVS Pharmacy

2.7 (37)

5101 Duke St, Alexandria, VA 22304
(703) 823-7430
cvs.com

Claimed
Pharmacy

Service options

  • Delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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MillSpe

2024-04

Wow! I was really impressed with how quickly I got my prescriptions tonite. The pharmacist was so helpful. Not only for answering questions but also helped me to look for store items I couldn't find. I really appreciate store Associate named ZAID.I was all confused with the checkout and he patiently showed me how to check my items. He helped me to scan items too. So patient !!! Thank you.

Cheryl Poulain

2023-12

If I could give a zero stars I would. Waited just over an hour for antibiotics. Waited in 1 line for 30 minutes only to be directed to a second line. It took The second pharmacist 15 minutes to fill my order - he only asked for my name when I offered it after standing in front of him for 3 minutes. He also focused on filling prescriptions for call in orders instead of filling the orders for the people in line

Kelli Wright

2024-04

Would give 0 stars. No one answers the phone. Techs do not check prescriptions accurately on file and simple insurance updates turn into 3 trips to the pharmacy. They rather place a hold and never update you the reason for the hold or call to verify.

Mark MacDonough

2023-12

Waited 30-minutes past my vaccine appointment. Was told by the pharmacist that he was busy and he'll get to me when he can. There were no other customers in the pharmacy at the time. I left without getting the vaccine, and will look for a different pharmacy. The pharmacy tech was really nice, though.

Roshni Sharma

2023-11

Horrible pharmacy, rude employees. I had to keep coming back to get a script filled for almost a week before it was ever filled (I finally had it transferred to a different pharm) and when you try to call the pharmacy not a soul picks up. The lines are always crazy slow and long and more often than not when I finally get to the front I have an “issue” with the script and it’s not filled. I always end up having to go to Drop Off for something they could have called about so my script could have been filled. Horrible service. All of the techs are rude.

Benjamin Owen

2023-05

I actually really like this CVS. It's big, clean, well lit, has a great selection, and is open 24 hours. But the company clearly is not providing enough support to the pharmacy. The friendly, helpful pharmacists are almost always drastically overworked. I am currently sitting in the drive through for a prescription and none of the cars in line have even moved in over ten minutes. There are six cars waiting. It's rarely any better inside the store, where the line for the pharmacy is almost always extremely long and slow. Additionally, it seems like the pharmacy doesn't start filling a prescription until you show up to pick it up, meaning a 5 minute transaction takes 20-30 minutes. CVS: please support your staff and hire more hands for the pharmacy!

Erin Kelly

2022-05

This CVS pharmacy is in a high population area and they have worked hard to find the best prices for my family. This can take time and I have never had to wait an unreasonable amount of time, considering COVID-19. They are helpful with questions etc. I try to call during low traffic times, when needed considering the pandemic and might wait a bit but again, nothing unreasonable. Considering the work they do, at this time, I appreciate the fine service overall. I'm a teacher, so maybe I understand what it is like to be an essential worker during COVID-19.

Jared Webster

2023-05

Service is slow. 9 times out of 10, if I need assistance, I have to search to find an employee. It’s not the fault of the employees. CVS is clearly trying to cut costs by having as few employees staffing the store as possible. There just aren’t enough employees to get everything done, like make sure the sales price labels are taken down when the sales are over. This makes it hard to tell what items actually cost.The extra bucks promotional savings are confusing. You don’t know what discount you are going to get until your ring everything up. If you decide you want to remove something from your order, and you are using self-checkout, which is likely because there are rarely employees at the front counter, you have to go look for an employee, because you can’t do it yourself.I go to CVS for 2 reasons. One, it is close enough to my home that I can walk. Two, it is open 24 hours a day.I go to CVS because I don’t live closer to a Walmart.Retail is dying. Hopefully, CVS is the next chain to kick the bucket.

Ted Kidwell

2024-02

Great pharmacy staff very helpful they know their stuff

Rafael Giraldo

2022-05

Horrible service. Prescription never ready, not once. After waiting 30 minutes always asked to return in an hour. What the heck is going on there? Medications are urgent sometimes. Can’t wait till I can change pharmacy. Never returning.

Mark Hart

2023-05

Took 3 times to get prescription right. The last time happened 10 minutes before lunch. Patient was in severe pain and nausea and was told to come back after lunch. No comparison.

Carly Macuri

2018-05

It can be really busy and it's full with great people who will always help you

Jason Derleth

2018-05

Terrible. Doctor faxed in prescription. Did not try to fill prescription before I was there. Waited in drive through line for 20 minutes with two screaming toddlers in the back seat. Place did not have the medicine, manager said they haven't had it for weeks. Should have had this indexed in the computer and kicked it back to the doctor through an electronic order. Horrible waste of time, could not get medicine my 2 year old needed after spending three hours getting to/from doctor, waiting through line, waiting for medicine to be filled, waiting for manager to come talk about it...will not return.

Joshua Cruse

2021-05

Lecturing your customers to “be patient” and a condescending attitude is not a great way to do business. Go find another location if you actually want your prescriptions filled in a timely manner, probably without the terrible attitude.

Patrick Devenney

2023-06

Waiting in line for 30 minutes to pick up prescriptions is never a good thing. They never have enough staff.

Luiz Souza

2023-05

No suggestion as to improvement. Your people are well prepared, very knowledgeable and eager to please your clients. That says a lot about CVS.

Mehdi Mourad

2022-05

Very bad pharmacy services I have seen in my life 😡😡😡. After 40 minute on hold at the phone, I drove to this location. Pharmacist wants me to wait for an hour to get my son’s prescription

Abdulhai Mutmain

2024-02

It’s all good thank you

Harley Johnson

2020-05

The pharmacy was very busy, but I was so well taken care of. I appreciate the hospitality despite how busy it was.

David Smith

2022-05

Horrible experience. Short staffed. Long wait for prescriptions. No one answers the phone.

Rely Realica Rodriguez

2023-06

The Pharmacy sales person quickly found my prescription.

Brenda Graves

2020-05

This pharmacy needs help. Customer service is nonexistent. If I could give a -5 star, I would!

Juan Coto

2017-05

Lazy employees. Waited on line to be helped to buy things behind the counter. I got pointed to and told to go check myself out at the self check out. So i left.

BE N

2022-05

Found lot of items at good prices. The people was respectful and helpful.

BMF

2022-05

Rat-infested CVS with the slowest drive-thru ever!

Jem Hamim

2017-05

Very bad service at this place 2pm 3/25

R.Amilli Twerk4AKause

2022-05

Long lines and nasty attitudes

Gaby B

2023-05

THE WORST CVS in the area.

Roya Hosseini

2023-05

Horrible service!

Sarah Kodjane

2018-05

Great service

Opening Hours

Monday 12 AM-1:30 PM
2 PM-12 AM
Tuesday 12 AM-1:30 PM
2 PM-12 AM
Wednesday 12 AM-1:30 PM
2 PM-12 AM
Thursday 12 AM-1:30 PM
2 PM-12 AM
Friday 12 AM-1:30 PM
2 PM-12 AM
Saturday 12 AM-1:30 PM
2 PM-12 AM
Sunday 12 AM-1:30 PM
2 PM-12 AM

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