Rite Aid

Julie Renee

2024-04

This Rite Aid is truly the rudest pharmacy I’ve ever worked with. Not only are they rude once they finally get around to answering the phone. They can’t even take the time to help you …awful. Customer service is soooo poor

David Waddell

2024-02

If I could give 0 stars I would.First, their phones are not set up, they next to never answer, I had to call the other day 18 times in a row before I gave up and went in there.Today I had to call 5 times in a row as soon as they opened hoping that they wouldn't "be too busy" to answer.Then when they did answer it was the absolute worst customer service ever and entirely unprofessional.Pharmacist was very short and rude kept cutting me off on the phone, when I called he INSTANTLY said "rite aid, hold" then put me on hold. He then came back and said "rite aid"I said "hey how're you I've got a-""Your birthday?"I then gave him my birthday and said "my question is about a te-""Name? YOUR NAME?"I gave him my name, he says "can't talk about anything without it"I said "okay I wasn't asking about the medici-""What's the name of the medicine?"I gave it to him then said "I was only calling to ask about the text I got cuz it was confusing. It said '1/31 too soon to refill will refill on 1/31'"He then says "I don't know what text message people do. I'll fill it today alright thank you"And then hung up.

Sheila Laurenzi

2023-12

I had a call on Sunday to pick up a prescription and when I went on Monday ,Ghada ,who was at the pharmacy said she knew nothing about the prescription. She acted like she didn’t want to be bothered. She was not friendly with the other customers before me. The Rite Aid that we used before it closed was friendly and helpful. This one is terrible. The wrong one closed.

Mro15

2023-12

I’m having a medical emergency without my medication and I can’t get anybody from the pharmacy on the phone, it’s been days since my script has been called in by the doctor. I am so angry and so beyond disappointed, if I could give negative 10 stars I would. They are fully staffed (as I’ve seen the 3 times I’ve showed up in person for my medicine) i understand delays but days and days without necessary medication can be dangerous. If you need your meds the same day, go elsewhere. I can’t even get a hold of anybody to transfer mine.Update: after calling corporate, nothing has changed. I don’t drive and this rite aid location is the only one that’s walking distance so I really did try, I was patient, tried to be understanding but nothing has changed. I have to go in because they still don’t answer the phones. While I was there I called just to see what the issue with the phone is.. they all laugh and think it’s funny. They know people are calling but it’s not important to them. A friend of mine recently had a seizure due to this rite aid location taking days to fill critical medication and complete unwillingness to answer the phone. They are a lawsuit waiting to happen. I’ve successfully transferred all of my Rx’s elsewhere. If you take medicine that you can’t go without, do not fill here!

J Fox

2023-11

Their phone system is not set up. I tried to call on my way to the pharmacy to make sure my prescription was there and to make sure they could fill it. No matter which number you push in the phone tree no one answers. I’m sitting inside now and dialed through their phone tree again while inside and sure enough… no phones ring inside the store. Funny enough as I was sitting at the counter the pharmacist started laughing about it with his co-workers. They know they don’t answer the phones. Corporate needs to do something about this store ASAP. ANSWER THE DAMN PHONES, PEOPLE!!!

Mar Bus

2024-01

The customer service is really horrible. Tried to call. Decided to go to the store to find out where my refill was. I got nothing but rude responses. It blew my mind. I got fussed at for receiving misinformation like it was my fault the employee told me that. I tried for 4 days to get someone on the phone. Was told the phones do not work. Then told again they just don’t have time to answer the phones and the phones are fine. Contuined to try and be understanding while still being belittled.

Katie Burbage

2023-10

Dropped my dad's prescriptions off Saturday. I was told it would be late Sunday when it would be ready. No problem. It's Tuesday and still not ready. Tried calling the store and no answer. This is ridiculous. The pharmacy at the Rite Aid on 6500 George Washington was 1000. times better. They answered the phone had a great relationship with their customers. Refilled prescriptions in a timely manner and if it could not be filled let you know. This pharmacy at 5500 George Washington is a joke. The only reason I kept my dad's meds there is the people from the old store convincing me to give it a chance. Un I maybe pulling his meds and putting them at my pharmacy. You closed the wrong store and moved the wrong people. Now I have to go an see if the meds are ready and I'm sick. This is ridiculous. Train your people in better coustmer service.

George Biallas

2024-04

They filled my Paxlovid prescription, when asked to get it sooner, before closing, so I took 2 doses sooner than the original pick up time.👏

Jerri Prendergast

2023-11

This is the absolute worst Rite Aid I have ever been to. The pharmacist is Rude, I get notifications that my scripts are ready & they are not. My husband has COPD & his meds are not getting filled, I have been there several times in the past week with no responses. Unacceptable

Emit Brown

2024-02

Usually have a positive experience here. The staff is friendly and talkative. Sometimes the pharmacy line is a little long.

James Miller

2024-04

This pharmacy has lost so much credibility since it moved.They very rarely get information correct from my physician, it's back and forth back and forth everytime, Really sad.

Karon Greene

2023-10

The RITE AID that I was going to went out of business (Yorktown) so I was told anything that was at the RITE AID would be transferred to the one in Grafton well, I'm extremely unhappy with this one, I have been calling for 2 days now with no answer...grrr feeling that perhaps ALL RITE AIDs should go ahead and close for business! What good is a pharmacy that will NOT answer their phones? Someone needs to inform them that there are customers that REQUIRE their medications FILLED! SMDHDidn't even think they deserved a star . That's what you call good customer service?? What a joke.

George Valashinas

2024-04

The Rite Aid at 5500 George Washington Memorial HWY is the place to Go!! Kind friendly staff and if you use GoodRx their pharmacy prices are the lowest 🖖🏻

Rhiannon Day

2023-11

I just recently started going to this rite aid since my last one shut down and i can never get anyone to answer the phone. i try calling 3 times in a row every time and i still get no answer. i once drove up there about my medication they told me it would be ready in 30 minutes and when i come back they tell me i have no prescriptions to refill. NOT a fan so far.

Aj

2023-10

Would be nice if you could actually get the pharmacy on the phone have been calling for days. But I refuse to stand in line for an hour to be told my prescription isn’t ready. It’s ridiculous!!!

Zobair Wali

2024-01

The pharmacy here does not fill your medication until you are dead and no longer need any medication. Worst place

Ed Gilmore

2023-05

Superb helpful, friendly sales staff, Pharmacist & staff. Clean & well stocked store. It’s always a pleasure to shop at this Rite Aid…..I purchase everyday items, medications and obtain vaccinations at this location and glad that I do…well done Rite Aid.

William Delatte

2024-03

Not very friendly associates and not enough of them but store was clean and organized

Jeffrey Haddock

2023-05

Excellent service! On 11-23-22 I was out of town and forgot my medication. The pharmacist Mr. Davis and his staff were very helpful and got my prescription filled very quickly. Thank you again!

Kelly Schroer

2023-07

Customer retention/service is not Rite-Aids strong suits. If you want to be demoralized, humiliated, talked down to like a toddler this is your go to pharmacy. We have been going to Rite-Aid for over 10 years, long time customers are just a target to ridicule, harass and not fill prescriptions per Doctors orders.My medications were on automatic refill, Rite Aid removed all of them from automatic refill and then argued with me how it happened.The male pharmacist is rude, arrogant and very disrespectful. The pharmacist staff is just as rude as he is.How the owner lets this happen every day is beyond me.

Michele Dixon

2023-05

Excellent service at Rite aid. Bert, pharmacist is excellent- always willing to help you out with answers, & super friendly! Cathy, Margie & Max are also very helpful in the pharmacy. The store is always clean. Stocked well.friendly service!

Brooke Burnette

2023-10

I didn’t know if I called my script in at 9:30 AM it still wouldn’t be ready at 5PM. Then to be told it can’t be filled bc we don’t have enough of the medicine. Really!

Ruth Ridenhour

2023-12

Pharmacy does not answer the phone. Ever.

Serena Lord

2022-05

Very poor service in the pharmacy. I spent 45 mins calling to ask a simple question.. the pharmacy would NOT pick up the phone. Tried calling again this morning, same thing.. they would NOT pick up the phone! My mother had to go up there to find out the answer to her question, and the woman in the pharmacy was sooo rude and mean to my mother. We will not go to this location again.

Tanya Edwards

2024-04

Stay far away from this pharmacy RUDE pharmacy workers!!!!Close this place

Mike Rock

2021-05

The lead pharmacist by the name of burt is the most unprofessional and rude person I've ever come across through this company. He has hung the phone up on me twice while cursing at me. I filed a complaint and his boss (the regional pharmacist) told me to just go to another rite aid. I have multiple sclerosis and he refuses to place my prescription and makes me drive fourty minutes to portsmouth.

Madelynn Collier

2022-05

I was left on hold for so long! Nobody answered and I called several times, I need to ask about my new medication. Please have a better team assisting people.

Jenn Nicholson

2023-05

Rude and uncaring. Inept and flawed website. Offered no solutions and were unwilling to further research anything. 5500 George Washington rite aid should be avoided.

Linda Morrison

2023-12

The employees were very helpful and knowledgeable.

Kitty Williams

2021-05

Love love love Kelly and Debi... Dad needed a shingles shot and they went out of their way to make that happen for him. He's 89 and a little unsteady on his feet....So caring... Thanks again!!!Kitty