Staples

Keaton McCormick

2024-01

Took 1 hour to get an employ to help grab a desk that was in the back. Desk it’s self was total of $370 and took about 2 and a half hours to assemble just to find out the top portion is missing contacted staples and they said ether disassemble and return with box or contact the manufacturer which I contacted the manufacturer. Because there’s no way that I would be able to get the desk disassembled and back into the puzzle of styrofoam without damaging it. Horrible customer service and for something that costs almost $400 and over 2 hours of labor I would think they would go threw the trouble of contacting the company’s and replacing the 1 peace that I could of took from another box from staples!

hazel winter

2024-02

Techs are Very good at what they do, pleasant, seem to go out of their Way to help. I have never run into an unpleasant associate.

Travis Napoli

2023-12

Oscar from the copy center helped me recover tracking information that Amazon and UPS lost.I would be out $500 if he didn't help so refreshing to find good service!

David McGee

2023-10

Called to ask if they had shredding services at this location. Guy who answered said "I'll check on that." Got put on hold. After waiting 15 minutes and no one came back to the phone, I hung up. And went to UPS Store.

Michael Kenney

2023-09

Been here two nights in a row to ‘drop off’ one Amazon return both nights 2 people on and nobody seems to understand how to do Amazon returns. Amazon should consider closing this return location as they can not handle doing them.

Kyle

2023-05

They had a good selection of office chairs to try in person, which I spent about 30 minutes doing. Once I had my selection, I waited in line for the cashier to then radio someone to help me in chairs. ~30 minutes passed, no one. I went back up to the cashier and there was a line with ~8 people. It seemed the priority was getting customers to sign up for rewards accounts (to sell their information) then pulling a $300 chair for me. I left with nothing.

Stephen Kastner

2023-05

I just bought a new Epson printer and the sales assistant, Sam was such a great help because the printer was heavy and hard to manage and they helped me get it out to my car. The printer is fabulous by the way.

Lyn

2023-11

They have what indeed, I get in and get out. Sparse staff and no acknowledgment but it’s todays retail world. Thankful we have one

Heather Peatman

2019-05

The store is easily laid out and you can find things quickly generally. Staff is helpful and will ask if you need anything. Their clearance section could use a bit of tidying, but otherwise the store is well maintained. I have not had amazing experiences with the photo department (quality, things being oddly cropped, and the paper isn't so great) and they ended up giving me control of the computer. The staff weren't super trained either on it... But overall we made it work.

Matt Wilson

2022-05

Poor customer service. Associates showed zero interest in acknowledging customers. When its a problem with most employees, it shows poor management. Would have loved to buy a new desk but with no help I left empty handed.

Laura Smith

2019-05

Needed to mail one plastic envelope package to return a 5.00 t-shirt. Had assistant manager wait on me, took approximately 5 minutes to enter information in computer, had to measure and weigh package. Came up with a shipping price from $23.00- $40. , I said I wouldn't pay that, then was informed of a $10.00 ground. Told them I would go elsewhere. Slow service and high shipping prices.

Sue crayz

2020-05

I left out of there today without purchasing anything because the store was a wreck! stuff all over the floor, bare shelves, nasty ladies room and boxes on the floor through out the aisles...I could NOT believe it as I am a shopper of Staples. I saw two guys behind a register joking it up on my way out..The Williston VT store seems to always have "issues" when I do go in there..

Crystal Jones

2017-05

The worst bathroom. I have ever been in. Poop on the floor and clogging toilets. Black mildew and mold on the walls near the sink. Broken toilet paper dispenser in the stall. Janky leaking air freshener in the corner. When I spoke to the manager about the state of the bathroom he looked at me like a dear in headlights and never apologized for the condition of the facilities in his store. Truly disappointed.

henry rutherford

2014-05

I went in to buy printer paper and they had a giant display saying "50% off after Rebate". I guess I should have asked about the rebate process, but I never thought it would be as tedious as it is. Despite being a Staples Rewards Member, getting e-mails weekly, and buying on line regularly, I had to mail in the rebate with proof of purchase to El Paso, Texas. The funniest part is "We may notify you by e-mail the status of your submission"! Clearly they could allow people to e-mail the stupid rebate. Plus they are going to give the rebate on a prepaid gift card, which are a pain. I bought way more paper than I need and I'm doing the rebate out of principal, but I will never buy anything from Staples again after this.

Matthew Brosseau

2019-05

Extremely rude and disrespectful staff. Will go out of my way to not go here again. The store was open and i walked in at 930 because 1) there was another customer inside and 2) the hours on Google said it was open till 10. Was extremely rudely confronted by a staff member asking why i was in the store. My answer, to buy a $1,000 computer that I will now buy elsewhere.

Torquey Rider

2023-05

Lady at the counter (cashier#2032767) was really polite and very helpful. Very pleased with the purchase (a gaming chair).

Christopher Phillips

2024-04

Closes before posted hours.

John Bonneville

2023-09

Friendly service was able to get what I was looking for from out back

Cate Farrand

2019-05

They have nothing here. School shopping for the Kids, and they didn't even have 5 of the same folder. Had to walk end to end in store just to find a small list of school supplies. Should have went to another store :/

Steve Pierce

2015-05

Agree with comment about being on hold when calling. I think they must use that wait time strategy to discourage callers. I waited for 15 minutes (after getting through the menu), then the call went to ringing and eventually dropped. Nobody's home.

Tom Blair

2019-05

Tech was pleasant and helpful, but I was disappointed to learn that Staples no longer does even simple hardware repairs like a hard drive replacement.

Thom McEvoy

2019-05

Of all the printers they have, the one I wanted was not in stock. So I went home and bought from Amazon...

Nick Mogielnicki

2023-05

Very kind store manager, great customer service

penny moody

2022-05

This is a great store to shop.in. The staff is friendly and knowledgeable and they will help you with anything.

Jody Blanchard

2019-05

I get great help there most days!

Kyle Paulus

2019-05

No cashier available at the checkout area.

Graham Swaney

2015-05

had everything I needed and was well organized

SDM

2016-05

Great service. Even at 9 PM.

Cynthia Feltch

2018-05

Great service and incredible deals!

Brian Driscoll

2016-05

Copy center is very helpful