White River Toyota

Susan Pagan Hilton

2024-03

We purchased a Toyota RAV4 from White River Toyota in December 2023 and couldn't be happier. Our salesperson, Josh Harrington, was patient, knowledgeable, and incredibly helpful. He worked tirelessly with us to find the perfect vehicle that fit our needs and budget without any pressure.I highly recommend Josh and the dealership to anyone looking for a hassle-free car-buying experience.

Zachary Haines

2024-04

I had a great car buying experience; I decided to test drive a Tundra, choosing to stop in at WR Toyota without an appointment on a Saturday. I was immediately greeted by a sales consultant, Brian Moore, who could not have been more welcoming, accommodating, friendly, and funny. He immediately set us up with a test drive. Afterwards, we spoke and went into detail about what we were looking for. At no point were we pressured or pushed in any way, it was a great experience. Brian followed up throughout the process and we finalized the deal a week later. I highly recommend both White River Toyota and Brian Moore!

Amy Johnson

2024-05

I had the best experience with this Toyota dealer. Zach was amazing and handled everything professionally and quick!

Shawn Langley

2024-05

It's always been a good experience buying a vehicle through White River Toyota. Dave Bennett is our salesman and always makes me feel welcome and is very pleasant to work with. My wife and I both buy vehicles there and Dave helps make it smooth and relaxing.

Michele Moore

2024-03

I love this dealership! Professional & friendly! My salesman Justin made the experience so easy and stress-free. I would highly recommend him & White River Toyota for your next vehicle!

Mary Perkins

2024-04

When my husband and I hit a deer with our 6-month-old Rav 4 totaling it, we contacted several Toyota dealerships in our area to find another car just like it. The first thing that Jason at White River Toyota asked us was if we were both okay. The other folks we worked with, Darrin, Zach, and Chad were equally kind and great to work with. We like buying new cars about as much as we like going to the dentist (maybe even less), but the folks at White River Toyota made the process easy. We were able to find the car we wanted at a fair price. We highly recommend them!!

James Brunette

2023-11

Incompetent service department put a simple skid plate door in upside down. They followed that up with denying responsibility and blaming their customer. 2021 Tundra TRD Pro in pristine condition brought in for a simple routine check. My advice is drive to Concord or Claremont for service, it's worth the trip.

thom healy

2024-04

I’m pleased with the outcome of what was a challenging process for me and my 1-car accident. It must have been a challenge for the dealer service department also, for I was without my car for a month. However, the service advisor Mr Raney kept me informed regularly and finished the job earlier than I expected. The vehicle is running good as new. Thank you!

Hebe Quinton

2024-02

The service advisor, Ricky, was annoyed by me for some reason, no sense of humor, snotty attitude, maybe he was having a bad day - old ladies don't get any respect :-) . When I was presented with a plan of service for $2500 he was surprised that I was not happy that the only option was renting a truck for $90 a day, starting on a Friday afternoon with no clear promise of a solution by Monday, so at lease a 5 day rental - $450; he finally offered a discount of $75/day . What happened to all the loaners when you were paying a premium for service? I had to drive an unsafe truck home and will now have to wait 2 weeks for a service appointment. The Honda service isn't that much better - they regularly fail to do what they say they will - but at least the service managers are nice to talk to.

Seth Clement

2024-04

My purchase experience with White River Toyota was fantastic. Everyone I dealt with was up front and personable. Jon O in sales was a pleasure to deal with. I will make the 1.5 hr trip to deal with them again.

William Harrison

2024-05

The staff are knowledgeable, polite, and customer service oriented in every department. I have been a customer for many years and have always appreciated the competency that exists at White River Toyota.

George Albrecht

2024-04

Appt. 4/2 for car inspection. Call from Kim. Car didn't pass. Needs brake lines and front brake repair. Made appt. for repair on 4/18 because parts needed to be ordered. Called 4/15 to make sure parts were there and was assured by Kim that they were. Dropped off car at night 4/17. Call from Kim on 4/18. All parts weren't there and they had to keep the car another day. Car was finished 3:00 ish on the 18th. This is unsatisfactory! For an hourly charge of $139.99 things seem to be pretty lax. I do need to mention that Kim was very apologetic but giving the parts department a "stern Mom look" as a response to someone's mess up. Come on!

Shanna Duffy

2024-03

I’ve had great experiences on the sales side with white river Toyota, but not the service side. Today I went in for a state inspection for my 2022 RAV4 to be told it failed inspection and that my rear brakes were severely rusted. Maybe because I’m a pregnant female I was presumed to be gullible? I took it to another shop same day and it passed with flying colors. I was quoted $700 to fix the rear brakes. Absurd.

Richard Gunasingh

2024-05

If you need to find a "Toyota Dealer" - who does not know the difference between the car wheel and steering wheel - go to White River Toyota("WRT).My Lexus had issues and was taken over to WRT. WRT immediately diagnosed that the Vehicles Chassis was bent. Even without express permission, WRT released my vehicle to Collision Works body shop. However, Collision Works was amazed with WRT's diagnosis. In the end, Collision Works had to replace a part in the steering wheel and that was it. If you want WRT's expert "Bent chassis diagnosis - go there. Otherwise do yourself a favor and find a real car mechanic - Like Collision Works - White River Jct.In response to your reply - If you would like to know the details of the repair - you can have your manager contact Collision Works. Appears that all involved know each other well

Sylvia Yowe

2024-04

Don't waste your $$ on the extended warranty that never pays!Toyota USA makes some great cars and trucks, but like any vehicle, problems arise. For that reason my hubby was sold a service contract/extended warranty when he bought his used Tacoma. Yeah well, they don't tell you that repairs aren't covered if you need them done right away and you're out in the boonies, far from a Toyota USA dealership!!!!When the A/C compressor went out while he was on a road trip the weather was fluctuating between 90+ degrees and freezing rain. Yikes! Misha needed the A/C one day and the defroster the next and realistically couldn't get home safely (driving into more winter storms where the defroster was essential) without having it repaired. He was fortunate to find a place that could get to it right away, even though it took 24 hrs to get the compressor shipped from Toyota USA.When he got home he went to White River Toyota, where he purchased the truck and warranty, to find out how to get reimbursed for the repairs. Much to our horror, he was told that the repairs were not eligible for coverage because the work was not done at a Toyota USA dealership. When he said there was no dealership nearby they told him he should have called Toyota USA to get pre-approval for repairs at a Toyota USA certified shop.The only previous repairs on this Tacoma were done at a Toyota dealership and they refused to cover it under the contract either. They said because it was an "electronic" issue with the safety cameras it wasn't covered, even though it caused the truck to brake abruptly and without cause, creating a hazard rather than preventing one. That cost us over $700 just to have the cameras and sensors realigned!!Now, we're out another $3000 because we had no idea we needed to call for permission to have the compressor replaced!How can White River Toyota push these warranties at the point of sale then,1. Not explain what your obligations are if/when you are traveling and have no access to a dealership,2. Refuse to reimburse customers for legit work that needed to be done immediately to drive the vehicle safely?All the dealership could could say was, "Sorry, you should have called first".My mom swore by Toyota, many of our friends drive and love Toyotas, and my husband actually does love his Taco. But me, I'm pissed at this whole "warranty" without coverage BS! I'm sticking with Subaru where I have always had excellent coverage and service with my warranties (and yes I've used them for everything from minor jobs to full engine replacement!)My next step will be slamming Toyota USA and White River Toyota on every review platform I can find so more buyers don't get screwed by this evasive warranty sales pitch!

Hilairy Smith

2023-12

John in sales was fantastic. He was up front and honest. He listened to what was important to me and helped me find the perfect vehicle. He was not pushy and was extra knowledgeable. Chris in finance was the same. He was up front, knowledgeable, and made the final process quick and smooth. Thanks guys!

Richard Trierweiler

2023-05

They took care of our RAV4 Prime hybrid system malfunction. It ended up being a bit more of an involved repair than I thought, but they put us in Highlander for the two weeks it took to get approval from Toyota, get the part, take the car apart, replace the harness and recharge the cooling system. They kept us informed the whole time at each step of the way and it was all covered (rental, parts and repair) since it under warranty.

Ramona Hodgkins

2024-03

This dealership found and delivered what we were looking to find. Lincoln reassured us that he could locate our car and he did! Excellent salesmanship and responsive.

Eric Lundgren

2023-08

Very easy to work with and gave me a fair deal on a Sequoia ( when many dealer are marking up). Justin was my sales person and he was great! Highly recommend White River Toyota!

Raul Baez

2024-04

Sheldon always responded promptly and was very knowledgeable and personable. Luke was very patient and never used any pressure tactics to promote additional services.

Cori Giroux

2023-05

We placed a deposit on a car that we were very interested in and waited less than the expected time for its arrival. We went and did a test drive and there was no pressure or sleezy salesman. We bought the car and the entire process was quick and easy, unlike others we’ve had in the past at other dealers. Lucas was fabulous and he spent ALOT of time with me in the car showing me how everything worked. That was a huge help.

Maura Feeney

2024-03

Awesome experience with Josh and Chris at White River Toyota. Josh was able to get me into exactly what I wanted and they will be delivering it to me this week!

Cynthia Berg

2022-05

I had one of the most positive car buying experiences yet at White River Toyota! (And I've purchased a lot of cars over the years ;-) ) I worked with Lucas Mudge and he was on top of each and every detail. He kept me informed and checked in with me regularly until the right car was available for us. The final buying process was smooth and effortless. The whole team was a joy to work with. We couldn't be happier with our new Rav4 Prime! I highly recommend this dealership and certainly would recommend working with Luke. He went above and beyond to make everything work for me.

Tammie Stammers

2024-01

White River Toyota invited Survivor's Paws Animal Rescue (SPAR) to stop in to receive a check from them to help us with our ongoing efforts to rescue dogs. WRT has been so supportive of us & we really appreciate all they've done for the animals we've rescued!

Sharon Sierra

2024-04

Mykaela Simond is really rude and condescending. Since I had to go through her to get service, I decided to shop elsewhere. That's how rude she was, right off the bat.

Nick Maclure

2023-10

I just purchased a truck from Luke Mudge. He was great to deal with both via email and in person. He made the process smooth and easy. Nate was who helped with the final paperwork was also very helpful! I am looking forward to driving my new truck!

Vijay Prithiv Bathey

2022-05

I purchased a new car from this dealership on June 18, 2021. If you’re looking for a first class service, ask for Lincoln Newton. He is the friendliest sales person I have ever met at any car dealerships. End result - I purchased a RAV4 Prime + made a new friend! I entered the showroom with a ton of questions (both relevant and irrelevant to Toyota cars) but Lincoln addressed all my questions one by one, calmly. The overall experience was really pleasant and smooth, right from the time I walked into the showroom for the first time -to walking out with the keys for my new car in hand! I’d recommend this dealership and Lincoln for car purchase!

Fiona Kalil

2023-11

Lucas was, hands down, the best sales representative I've ever had the pleasure of meeting. My husband and I felt super comfortable throughout the entire purchase. Thanks a bunch to the folks at WRJ toyota!

Dylan McCormick

2022-05

First time buying a vehicle that isn’t as old or older than me. David Poginy was a vary helpful sales person went from a 04 to a 2012 Tacoma in less than a few days. Nice to be driving something safe for a change

Alan Marsh

2023-06

My experience with White River Toyota has always been very positive. They care about you as soon as you walk in the door. Everyone greets you with a smile and reassure you that your happiness matters most from the very beginning.I have now made my fourth purchase from this dealership and will continue to be a loyal customer.Thank you White River Toyota for the greatest and most memorable car purchasing experiences!