VCA Brown Animal Hospital

Tara Purasson

2023-12

We love VCA Brown. Our cats saw Dr. Tal and Dr. Wheel. The attention to detail and comfort of our pets was astounding. They took their time so as to keep our cats calm and supported (offering a pheromone blanket, treats, meeting them where they were at so they weren’t anxious or agitated.) Their administrative and veterinary support staff are also excellent and you can always talk to someone when you call, if you have questions they get back to you promptly. They provide estimated care costs for treatments and procedures so you can plan.

Mercedes Lynn

2024-04

Been amazing for over 30 years when they were just browns in a tiny building.dr Reynolds is amazing

Laurie Peterson

2024-04

The hospital was very nice. Friendly staff and free hot coffee. Pricey but that was expected with emergency services.

Kristina Armell

2023-12

Great, receptionist was very helpful, the vets are very knowledgeable and take great care of the pets brought in. They are more than happy to do all they can do to help and it never is about the money, they truly put the pets/animals well-being above all.

David Lang

2018-05

This animal hospital has always been sincerely dedicated to our pets and out needs. The doctors and vet techs are caring and professional, prompt, and speak frankly and fairly about their practices, diagnoses, and costs. Just as you stick with your MD when you find great one, we will always take our pets here for their health needs.

Audrey P

2023-05

I brought my kitten here for a new patient appointment. The girls at the front desk were very helpful and kind, and offered me a towel with calming pheromones for my kitty for no charge. After moving into the exam room my kitty was quite scared but the vet techs and veterinarian were all very gentle and it was obvious they cared about the work they were doing. Staff here were kind to both my animal and myself, which I appreciate. I would definitely return here and recommend this location to a friend.

Jody Blanchard

2024-04

Very knowledgeable! They work hard to help your fur babies!

Stephanie Empire

2023-07

Iv never been told by a front desk at a vets we can not give you pricing without knowing her history. It's simple awnser to how much for this vaxx or this one but no. I was told this and I'm shocked Iv called vets all morning and this is the only place that refused not comming here customer service needs work.

Nancy Gunther

2023-05

I found VCA brown Animal Hospital staff to be supportive, sensitive and kind beyond measure. Thank God for the staff being gentle and professionally reassuring when faced with the direst circumstances with your beloved pet.

Cody Silfies

2020-05

We've been bringing our dog Deckard here since we got him in September - and most recently we brought our senior cat Kirby in when she developed some breathing difficulties. Great, great, great care all around for both of them. There techs were friendly and our most recent vet, Dr. Averill, was amazing. Love their app for reminders (and info) and they've frequently followed up with us to check in on the health of our pets. Highly recommended.

Riley Farabaugh

2021-05

I found VCA Brown a few years ago after having bad experiences with a few other vets in the area.VCA Brown has been exceptional in every way. I've never doubted that they have my dog's best interest in mind, and it seems like that's all that matters to them. The doctors here are gentle, caring, and take the time to understand the situation fully and answer any questions I've had.I highly recommend this practice!

Jessica Burnor

2018-05

Hands-down one of the worst around the Vermont area. They only care about money! they offer a free exam for new clients however they never have availability and mysteriously have availability if you're paying client for that day. I wanted a second opinion because my dog has been having an eye condition that our regular vet couldn't treat and has had several failed attempts with medicine. I wasn't happy with my vet and interested in not only having the second opinion but possibly switching vet offices and refused to allow me to honor my coupon for a free first exam even though I was a new customer like the Coupon states. Kristin was not friendly on the phone and when I called out the fact another tech told me prior that I could in fact use the coupon she was incredibly rude placed me on hold and never returned to my phone call. I called back 3 more times because she was suppose to talk to the vet tech on duty to see if they would make an "exception" for the coupon even though may I add again we are a new client like it states and before I could get a word in to ask what the verdict was with getting an appointment they told me to hold and wouldn't speak to me. I will not be going to this center and will tell everyone my experience and how rude they are. Stop caring only about the money and start caring about people's pets... that is why you are a vet right?

Meghan Tedder

2020-05

the staff hers are knowledgeable, explain all the options without pushing you into any decision and are transparent about the cost upfront. sometimes they misschedule but are very accommodating overall and especially in emergencies. I can tell they genuinely care about the well being of my pet.

JULISSA MANCHA

2023-05

I called to make an appointment. They lady told me they were booking after February at this point. I asked if they had a cancelation list and instead of saying yes and adding me. She said yes but there 23 ppl ahead of you. Never asked If it was an emergency or if I needed anything else. She just said ok? And I hung up.Idk why ppl up here have no customer service skills.

Julie LaFountaine

2017-05

I've been taking my cats and dogs here for years. The staff is knowledgeable and caring. Sometimes I feel a bit pressured to follow a checklist of treatments (like being guilted into getting dental work done, or having a billion vaccines done...), but if I say I don't want to do something, they will respect that. The cost is pretty high, but all vets are expensive, and they offer a couple of different options to help (care card, insurance...). The thing that keeps me here through the years is that all of the staff, from the receptionist to the tech, to the vets, seem to really understand how wonderful pets can be, and genuinely care about animals.

A C

2021-05

The docs and staff always Treated me and my fur baby with love care and respect. We said goodbye after almost 16 years this weekend, but I highly recommend Brown Animal Hospital and will use themIn the future. Thank you for your services for mySweet boy, Khaos 🐾

Elvira Tripp

2022-05

My dog was attacked by 3 dogs back in January, when I called I was placed on hold, I was met with rude people that answer the phone.The veterinarians are responsive and attentive. Too bad the people that make it a “business” don’t care for the animals.My dogs vaccination was 3 months out, when I called to reschedule because of a work emergency, they gave me an appointment 2 months away… I have been there for 4 years!Time for a change.

rusty shakelford

2015-05

I have dealt with some really bad vets in the past so i'm very picky. VCA Brown gets a 10/10. The people at the front desk were all polite, friendly, and helpful. They got me in the day after I called. When I arrived they gave me an aromatherapy sheet to put next to the carrier and it calmed my cat right down. He was purring through the majority of the visit. That was a nice touch. The vet really knew her stuff. She had detailed and thorough answers for everything and was very thorough diagnosing my cat's eye issue and making sure he was in perfect health. I'll definitely be going back.

Stacie Higbee

2020-05

We were on vacation and our GS puppers needed to see a vet. They got us right in and took excellent care of our baby. Called twice to check on her and messaged us after we got home to check on her. Absolutely amazing people.

Kathleen Meninger

2018-05

Brown Animal Hospital is new to us. It was recommended by a friend who has been our vet tech for many years. They were very warm and welcoming, as well as gentle and competent with our six year old dog. We have added a new dog, and we will be taking her to Brown, too.

Liza Simpspn

2018-05

I have great experience here with my puppy. They have a paws program where you can pay monthly for all your puppy shots so you don't have to pay out of pocket. The paws is good for a whole year. The only thing it don't cover is the dewormer or flea stuff or if your puppy gets sick or injured.

Angela Menard

2022-05

Been bringing my pets here for 20 years. Every staff member there knows my animal by sight and remember all the little quirks and problems they have ever had. I wouldn’t bring my pets anywhere else. We moved and I have a vet within 1 mile of my house, I still travel 30 minutes to bring my babies here!

Kimberlee McClellan

2019-05

Looking for a fantastic Vet?? Well look no further!! These are your people! My dog doesn't dread going here at all... well at least not until they put the thermometer in her bum, but she quickly gets over it!! Wonderful and friendly staff and not a pusher of all things unnecessary!!! Marley Mae Loves them!!

MKM

2021-05

Lovely, skilled staff but 2-3x more expensive than other vets, often with hidden costs. The corporate structure of the office strikes me as primarily profit-driven, at times suggesting and administering unnecessary treatments and procedures.

Tina Carr

2017-05

I have a Bernese Mtn Dog who has had her fair share of health problem (comes with the territory of owning this breed!). The vets here have been AMAZING with either helping solve a problem or recommending specialist/more effective treatment elsewhere (TPLO Surgery they did not perform). They have always been friendly, quick, and more then accommodating with scheduling. Also, my dog enjoys going here, so that is a HUGE plus!

Corinne McElroy

2019-05

If you have money to blow, VCA Brown will gladly take it. I always left there feeling like I just got worked over by a car salesman. Any mention of a budget and they will make you feel like you shouldn't even have a pet. If you can't spend exorbitant amounts of money for the most expensive approaches and often unnecessary tests, go shopping for a vet that is grounded in reality.Horribly unprofessional: I had one of the doctors straight up roll his eyes at me when I couldn't afford a more expensive version of a procedure. That expense being anesthesia which, in hindsight, was not even remotely necessary and could have caused devastating complications. My dog needed an abscess drained, when they finally admitted they could just numb her locally we took that route and everything went well.I was beyond upset (re: crying) because I couldn't afford what they wanted me to do, and they forced me to 'haggle' with them for close to an hour to get them to provide my girl with the care she needed. I told them what I could afford, and they kept coming back over and over with estimates easily doubling my budget. I'm honestly glad I was so broke at the time of the incident, so I couldn't hand over more money to these blatant crooks. Unfortunately, they will stay in business by exploiting unsuspecting animal parents' love for their fur babies.P.S. To VCA: Your egos are astounding. Please don't leave a gaslighting response like I've seen below. Don't use this review to try and appear decent to prospective customers (re: not patients). If you must do anything, just keep one-upping the poor fools who give you 5-stars, and let this truth be.Response Edit: I feel this way because of the treatment I received at your hospital. It would be cool if you could acknowledge my experience, rather than try to deny it by saying it "doesn't reflect" your employees. You are insinuating either my experience didn't happen, or my recollection is incorrect.In every post below you manage to minimize customer's compliments by patting yourselves on the back through self-purported accolades and hyperbole. To be clear, your management very transparently thinks more highly of VCA than even the people who like you. I'm sorry that you cannot see this. I hope you can seek help and improve.

Joseph Pittard

2023-06

Great care for my dog with regular follow up. Very trustworthy vets here. I highly recommend it.

jennifer harrison

2017-05

My dog was very sick, I brought him in to see the doctor. Usually, the treatment there is good. But, that day, my dog was treated so horribly by a rough and crude assistant. Her attitude was beyond rude. I walked out because I did not want that energy around me or my beloved dog. He died that day. I will never recommend VCA. Ever.

Ashton Lorne

2020-05

I have a cat on a weight-watch/diabetes-scare diet and need to weigh her monthly. However, last December I had been visiting family for the holidays and hadn't the chance to weigh her at my regular clinic.Heidi, the manager at VCA Brown was entirely willing to help me out of this bind. She let me use their pet scale and I was able to see that my cat had lost weight and that the diet she was on was working. This hospital allowed me to release that worry going into the holiday.This is an experience I did NOT have with BEVS emergency hospital who were not willing to take 30 seconds out of their day without charging me $70 for an exam she didnt need.Thank you VCA Brown!

Zlatan Harambasic (Z)

2020-05

I spent quite a bit of time trying to find the right vet for Harley and I’m so happy we chose VCA Brown. Absolutely wonderful team of veterinary healthcare providers!Drs. Wheel, Tal and Kenney all have taken phenomenal care of Harley and I wouldn’t take him anywhere else.The entire support staff is incredible and knowledgeable and will take all the time you need to answer any questions. At VCA Brown they make you feel like family! Thank you all for what you do and for taking awesome care of Harley!