CVS

Matilda Adelaide

2023-11

I'm homeless, horrible sick from living outside in 40 degree weather. I walked to get my prescription for antibiotics to agrees the fluid on my lungs. I ask for a mask im so sick to protect others. I'm sweating bullets swaying. The dayquil rings up twice the price, I need a care card, I explain I'm homeless and refuses to sell me medication at the sale price or use her card or anyone elates in the store. I don't have the money so I cried all the way back to where I sleep, not calling it home, crying with ideation because the pharmacy refused to let a homeless person get a care card to for the medication. She said "im sorry and shrugged" Watch the obituaries for my name, It it comes up, Know the colchester CVS pharmacy killed me. I'm a real person who deserves to be put before a corporations narcissistic need to hold medication hostage in exchange for personal information. If you don't have the info they are mining for they just won't sell you medication at the same price as people with an address. I have lost hope today, I have lost any hope I'm not going to die from this infection. I don't know how this woman lives with her self but she should not be allowed near anyplace people need medical care. This is disgusting

Shawna Francis

2023-06

I hate dealing with errands, but the (I think new) pharmacy tech at the window of CVS Colchester was so kind and friendly and helpful. I was so surprised by her friendly attitude, willingness to do an extra task for me at the last minute, and that she took the initiative to double check things and offer to reach out to my doctors office for a totally different prescription than the one I went there for. She printed the instructions for my son’s inhaler, and offered to request a refill for my other inhaler. My physician notified me today that they filled it! After going to CVS at this location for years, I am so impressed! It’s not often that you come by an employee that treats you like a person and not a burden to them. Though, I completely understand that everywhere is short staffed and it’s an extremely hard and busy job. Thank you!!

DexStormKitten

2023-05

DONT TRUST LISTED HOURS. Not even those listed on the CVS website or app (especially for the pharmacy). Employee argued with me when I said anything and blamed me for not calling to check that their own website was correct (plus the guy smelled really bad.. yuck). Never has anything except the self checkout open, but it messes up and they have to call an employee to help "every time someone uses it" (employees own words). I had to have an employee reset the machine at least 5 times when I was using it. They don't have any bags available, not even reusable ones so if you don't remember your own you need to carry everything. I am definitely done with this store, and the employee said all the CVSs in the area aren't following their own listed hours so I guess it's time to switch pharmacy companies as well!

Heather P

2023-09

Friendly service but sometimes limited help. Mostly self checkout. Items have also been slim ever since COVID-19.

Tenzing Nehsang

2022-05

I usually drop off my UPS items here never had problems till today 01/03/2022 . I dropped a package as always and the cashier said I am all set ….. normally I get text once cashiers scans my items this time I did not but I left since I never had issues with this store before after more then two hrs I checked email and phone nothing so I decided to call the store and asked. Got hung up multiple times at third time guy name Cody answered so I explained him everything the. His response was my package is still there and I need to call UPS my self and he can’t help me. I asked can I talk to manager or supervisor his response was again very rudely I am the manager. I said ok then I will be coming up to talk to you then . Once I got in store young guy showed up and I asked him are you the one who I spoke on phone he said no it was Cody . Now apparently Cody does not have time to talk or ? So I explained the young cashier and he scanned again and less then two min I got text as I should and it was all done . I personally think he should be the manager not the Cody ( operational manager ) who does not know how to talk to customers or does not know how to scans or do his job . So if you see name Cody in this store try to avoid him because he does not like to help peoples or do his job apparently. I want to thank the young kid who took a time to help me and I am greatly appreciated thank you again .

Coco T

2023-05

All staff at Colchester VT location were very courteous, kind and loved seeing their willingness to make my shopping experience wonderful. Please keep up your great customer service!! I would travel to the store even there are few closer pharmacies around!!

Kimi R.

2023-05

I usually take my shots here and shop a lot here too. Today I couldn’t get in bc they were closed before 7pm due to short staffing 😟

sheyda farhoomand

2022-05

Rude and unprofessional staff. Poor customer service. I bought a sunscreen spray couple of days ago and the lotion wasnt coming out as spray. It was more like an array of liquid so I decided to return it today. The manager Ahmad didn’t know how to process the return. The other woman came to help but she also started spraying the sunscreen and staring at me trying to show there is nothing wrong with it. And then Ahmad goes laughing haha we should take it and spray it and see if it works. Embarrassing behavior! I’ve been a customer since 2015 and I don’t think Ill go to this CVS anymore. Staff used to be more helpful.

Paul Sisson

2017-05

I don't recommend signing up for text notifications or automatic refills. CVS has taken something good, and overdone it and ruined it. Got five texts in fifteen minutes this morning. The store can turn them on, but can't turn them off. Isn't that convenient. And the toll free customer service line is totally automated - not a human to be found. When will companies ever learn - use something as it is designed to be used (texts) and don't abuse them. No one likes their phone blowing up with messages on a Saturday morning. Nearly unforgivable - the mail order pharmacy might actually be easier - odd, huh?

Shayla Rivers

2018-05

Every time I go to this CVS the lady at the counter is extremely rude, and is not trained properly. She doesn’t greet the customers, doesn’t say have a nice day, and always makes a mistake. I had a coupon from the store for a candy bar and she completely ignored it and thrower in the trash. I am starting to hate going to this CVS. I recommend taking her off register or getting rid of her completely.

Avery Goudling

2021-05

Horrible experience with their pharmacy. The short and bald pharmacist “Pete” is insufferable and pompous. You would think being pharmacist means being professional and compassionate. Not this one. He is impatient and condescending, and he lacks basic customer service skills. Skip this CVS all together.

Corinna Giles

2021-05

Staff is friendly, pharmacy staff are exceptionally personable. There IS a hidden drive-thru around back, I was coming here for about 6 months before I saw it, but it does exist! There's an allpoint ATM just inside the door. Usually well stocked and very clean.

Mitch Jenneman

2018-05

I had a question on where to find some items, cashier took me right over to where the items were. She even went on and described the differences on the items I was looking for, which was helpful. Not everyday you get great customer service!

Sarah

2019-05

132 out of 5 stars. Had a question bout some dog food and the calorie count (for myself of course) this man answered it! Now I’m thinner then ever!

Jan C.

2022-05

Had the nicest gentleman assist my purchase of gummy bears at check out. A pleasant experience and excellent customer service.

Lizzi Cota Feenan

2022-05

Best pharmacy in the area! The pharmacist and techs are SO nice and understanding. They make the place shine!

Andrew B

2017-05

There is frequently no one at the front counter and I have to wait and look around to get an employee's attention.

Paul Soychak

2023-10

Love the extracare !

Nathalie Couture

2023-05

Courteous and helpful staff

Allan Pérez

2017-05

Always good for your quick needs.

Chrystee Moran

2018-05

Very very poor customer service not impressed.