City Hardware

David Bell

2024-04

I really love having an ACE Hardware store right in downtown Burlington VT. Not only are the associates that work there friendly, the ACE Hardware app makes finding what you're looking for a breeze. Even people with little home repair skills can get the job done with ACES on your side.

Sam Tull

2024-03

The employees at city hardware are super nice and knowledgable. I was looking for a bolt for my office chair and one of the employees was able to find the exact one in a matter of minutes.

Jeffrey Byam

2024-05

Have everything that I have needed on mulitple visits. The other essential thing for a hardware store is having helpful customer service and I appreciate their customer service very much!!!! Updating this review on May 1, 2024. Still doing a great job, I go there for everything I need. Great customer service and solid inventory selection for a smaller store!

Chuck Bush

2023-09

The assistant manager was astonishingly rude to me! I brought in three items I needed to fix in my house. Little stuff, a couple of screws for a bed, some doorknob set screws and some brackets for my storm door.Put simply, he didn’t have what I needed (fine) and told me what he had (also fine). When I asked questions about the specs on the screws he had vs what I needed, he was just nasty and unhelpful. I was simply trying to understand the difference between the metric screws I had and the “quarter 20s” he had! He acted like I was a pain in the neck and he didn’t have time to bother with my little stuff that would have generated only $10 of revenue (store was virtually empty). I want to use local businesses, not the big home store retailers. I have plenty of reasons to go to a local hardware store, say 2 times a month. But this store will NEVER get my business, large or small. At least the dolts at Lowe’s and The Home Depot are willing to answer simple questions with patience rather than pique. No wonder small hardware stores are disappearing! This one could not disappear soon enough.

Sky Reznik

2024-04

Had the obscure bolt I was looking for and didn’t even charge me for it. Great service, always willing to help.

Mark Stein

2023-06

This store is the best thing that has happened to downtown in years! It's a whole lot larger on the inside than you might expect from the storefront; this is the real deal. In addition to the regular home and garden stuff I get at hardware stores, I often have a bunch of odd questions about materials and tools that I need for art projects. Leigh and his crew at this awesome store give careful, respectful consideration to even my most vague ideas of what I'm trying to accomplish. Fantastic service. Fantastic store

Jill Badolato

2023-10

I love City Hardware! The staff are so personal and helpful and really take time to assist with finding the right tools for project needs. We have been waiting for so long to have a downtown hardware store that’s local and walkable. Thank you for being part of our community.

Kaitlyn Alexander

2023-07

My father and I walked over to City Hardware, looking for something to temporarily fix the wheel on my elderly grandmother’s walker. There was an older gentleman behind the counter (I didn’t get his name) who not only showed us around all of the possibly relevant aisles, but he also went above and beyond to brainstorm with my father to find a more “creative” fix to the wheel when we realized the parts we needed weren’t in stock. Being Rhode Islanders in town to visit family, we were both blown away by the hospitality and creativity of this kind older gentleman. Wonderful experience!

K D Jerome

2024-05

All the places in church St are worth checking out.

Thomas DeSisto

2023-06

Excellent downtown hardware store—this store is well organized and well stocked. Also, the employees are knowledgeable, friendly, and helpful. I can’t image a better small hardware store and greatly appreciate that it exists and serves the people of downtown Burlington.

Jerry Gonyea

2023-12

And then there for the first time today pretty nice didn't realize it was owned by Ace hardware so it's a good place to grab something

Adam Berger

2023-05

Before you go walking into Lowe’s or Home Depot, call Walt and the crew at City Hardware. Their knowledge, professionalism, and willingness to go the extra mile is second to none. Not to mention supporting a locally owned and operated business first!

JOHN ANDREW CIPRIANO

2023-05

Normally I enjoy city hardware very much b/c even though they don't have a lot of items in stock, the employees were always very helpful and kind UNTIL TODAY. Seconds after walking into the store and letting them know I didn't need any assistance the youngest of the associates came out from behind the register and FOLLOWED ME AROUND THE STORE. After about 10 minutes he brought another one of the older associates to check me out! It was subtle nor was it professional. I felt like I was doing something wrong And I was uncomfortable and uneasy the entire time.this is the last trip il ever make to city hardware.walmart is much cheaper anyway

Emily CS

2023-05

It would be nice if they would stock more metric fasteners. Especially hex socket head, and hex cap head in m3,m4,m5, and m6. I don't think Hillman covers this very well because I have seen a lack of these at other ACE stores. I was able to make due with some phillips head metric bolts but these are kind of obsolete these days and are not ideal. Most things manufactured in the last 20 years use all metric hardware, especially hex head or even torque. These examples should be standard part of a hardware lineup if hardware stores are going to stay relevant into the future and compete with box stores, amazon, mcmaster, etc... Its nice to have local stores to be able to go find hardware when you need it instead of having to order.

Amy Sessock

2020-05

Best customer service in town!The handful of times I have needed something here I have been greeted kindly and helped fully. Big or small, difficult or easy to find, the staff makes a point to connect with each of their customers. It really makes it feel like your local hometown hardware store.

Iryna Poberezhniuk

2022-05

Great store, great location BUT was just rushed out of the store because “they need to close in 5 minutes” after being offered a spackling “for someone who’s never done it before” by a female employee. Before that, I was told by an older male employee at the counter that “all I need now is to get myself a nice man to do all this work” What the heck ACE it’s 2021 women can own buildings and do carpentry too but ACE is the only place I ever get these comments. Please train your staff to treat all genders equally.I have to say - I also had amazing experience with other staff members over the years but it’s these specific interactions that make you not wanna come back.

Cole Phelps

2022-05

Helpful staff and a surprisingly great selection.Also, it's nice to see a downtown shop that isn't just for the tourist. Locals live here too and now we've for a hardware store within walking distance!9/10 possible Turtles🐢🐢🐢🐢🐢🐢🐢🐢🐢

K Ice

2022-05

Cal was the best! He assisted us very quickly in changing the (oddly quite involved) battery within our rental car’s key fob. We were so appreciative!

Mac McGill

2021-05

I was so excited when I realized we had a hardware store right in downtown Burlington! I've done a lot out of there. Got great paint for my basement Man Cave project. The staff is part of our community. I make a point of shopping there for my needs to support downtown. I sure hope they stay there for a very long time.

Glenn McRae

2019-05

Great addition to the Burlington downtown scene, contributing to overall city livability. Small footprint, but excellent selection for household and small business needs. Every time I have gone, with my short list of miscellaneous items needed for projects, I was able to come away completely satisfied. The staff are excellent and friendly.

Johnny Azer

2021-05

I do have to say, the two guys that helped me there were amazing. They have alot of cool stuff there to do spring cleaning and stuff. The Gorilla Glue they turned me onto does the repair job, bigtime. Cheap batteries etc. Great place. I wonder if they have carpet powder which once dried, can vaccuum up. Those two guys were super helpful.

Lila R. N.

2023-05

They have everything you need and really friendly and helpful staff. Clean and and very organized and easy to find any item.

Ken Woods

2023-05

These guys are the hookup for all things hardware. Not only were they helpful finding in stock items, when they didn't have what we wanted they went out of their way to try to locate it for us elsewhere. Good people.

david bell

2020-05

Wow! It's amazing having a hardware store right downtown plus they participate in the Ace Rewards program so you can download the app and see their inventory before you get to the store,very handy if your doing multiple errands while downtown . Only problem and why I didn't give 5 stars is they currently can't use Google pay until they update register's,no biggie is a new store.But moving on the customer service is excellent and employee's are very upbeat and knowledgeable. The affiliation with Ace hardware also means you get those low prices a lot cheaper than the other hardware stores around here.

Ante Glavas

2020-05

Amazing service. I especially want to compliment Walt Thummons & Sam Hudziak who helped deliver a grill and also another employee who helped assemble (sorry, forgot the name). They went above and beyond what was expected. We'll be recommending this store to everyone.

Ian McHale

2022-05

I don’t usually feel like I “fit in” at hardware stores but I went in and was greeted by an awesome employee named Libby, who made me feel welcomed and helped me find the right paint for my ceiling!!

Jeffery Ludwig (Az Riel)

2022-05

They deserve a five star... BUT...Didn't like the staff stalking my every moment like a thief...I understand why they have to but it bothered me....Other than that?Amazing LOCAL business...Props....

Joe Wehry

2021-05

The staff are very knowledgeable. It's amazing how much hardware is organized here for easy shopping. Some racks slide aside to reveal even more inventory so be sure to check or ask staff

Leavme Beatpeace

2023-06

Beyond kind and accommodating service. The staff is knowledged and welcoming. A Pilar of business for this community

Jonathan Spaulding

2022-05

The store is well stocked, the staff is great and it's easy to find what you need. And it's the best most affordable Hardware store in the country