Cremation Solutions

Monica Luna

2022-05

I cannot stress this enough DO NOT, DO NOT do any type of business with this company! I purchased a monument urn on April 28th to complete my mother's memory garden. Two and half months have passed by and Jeff Staab/ Owner of Cremation Solutions was unable to provide me any information as to if I would be receiving my purchase. Jeff does business with third party companies whom he blames for any delays. Jeff NEVER takes responsibility! Communication, regardless by phone or email, with Jeff is absurd! Jeff will delay any type of communication with you up to a month before any response is made. The main number is just an answering service and the companies social media profiles are just blogs (for good reason due to the bad reviews the company would surely receive). The grieving process is difficult enough and having to deal with a company like this is added headache and heartache. Let me save you time, when disputing your refund DO NOT go through the company go through your credit card issuer for results.FOR THE SAKE OF YOUR LOVED ONES, STAY CLEAR from Cremation Solutions! There is literally no SOLUTION!

Jasmine Peabody

2021-05

I would absolutely advice against purchasing ANYTHING from this company! I purchased a $609 ring on July 1st, 2020 and ended up moving prior to the completion of the ring. I informed the company 3 separate times on August 4th of my new address and even received an email back saying it would be updated and not to worry. The item did not ship until August 10th and was STILL sent to the wrong address! Despite this, I was willing to give them a chance to correct their wrong and send me a new ring. This was worked out on August 27th. After not receiving any promising updates that a new ring was being made anytime soon, I requested a refund on September 10th. Was told it would take 5-7 days for it to process. Reached out again on September 17th and was told a new story now about how they need to file a dispute with FedEx BEFORE I would receive my refund. This is completely unacceptable as I updated the company almost a week prior to them shipping the item with the new address, therefore I shouldn’t need to wait for any communication between them and FedEx for my refund seeing as it wasn’t my fault. I’ll also add that the responses take FOREVER for them to send to you in order to stay updated about anything. And the person I’ve been recently speaking to on Facebook has been incredibly rude and argumentative - even resorting to simply sending a “thumbs up” in response to me asking a question and sending a lengthy message regarding my refund process instead of being professional and taking the time to read it and actually respond. I have never in my life spent so much money to a business that treats their customers so incredibly poorly. Instead of making things right or just simply refunding me back my money for their mess up, I’m going to have to fight tooth and nail for my money back and be treated as if I’m to blame the entire time. I’m extremely disappointed. Spend your money elsewhere and with a company that will not only be sympathetic to your loss and how important these sentimental items are to you, but also who treats you kind and goes out of their way to keep you at ease with responsive emails throughout the entire process. Cremation Solutions is NOT that company!!!

Trudy Bradway

2017-05

I can't give any stars for this company. My sister passed back in January of this year and we ordered a small keepsake urn for her daughter. What we got looked like a 12 year old made it. It was NOT as the picture depicted. For at least the last 3 months I have tried to work with first Linda (who has since left) and now Brent. He has promised to make good on the urn, but every time I have called with the exception of once, have I been able to find out when (and a picture of the finished urn) we can expect the urn. I have texted, called, and emailed with no response from ANYONE. The answering service usually picks up and still no return all. At this point I am going to call our credit card company and have the $180.00 refunded. For the amount of money paid I expected customer service to be much better let alone the product to look professional. I WOULD NO RECOMMEND ANYONE TO USE THIS COMPANY! The only reason they get one star is so I can post this review!

Gianncarlo Flores

2022-05

I would NEVER recommend this company for literally anything after the 2.5 months of run around on my monument. The amount of disrespect directly from Jeff Staab / Owner of Cremation Solutions was absurd. After giving them benefit of the doubt for 2 months, he failed to reply to my numerous emails.Don't dispute your refund through the company, do it through your credit card issuer. You'll be taken care of since they don't respond to any communications.STAY CLEAR from from Cremation Solutions. There is literally no solution.

Karen Attaway

2016-05

We purchased the Earth Green Marble Urn and had some difficulty with the shipping company delivering on time due to flooding in the Houston area. Brent at Cremation Solutions made sure we received the urn prior to the funeral. We also liked Cremation Solutions selection of urns better. Great job for us!

Brian Skinner

2018-05

Having failed to find a suitable tribute in the UK we turned to Cremation Solutions who could not have been more helpful throughout the entire process.We dealt with Brett who was incredibly helpful and dealt with us with with compassion from day one.Our main concern was the transportation to the UK. We were informed as soon as it had left and followed it across the US to UK on the tracking system.It was so well packed when it arrived and is far more beautiful in real life than in the photos especially when the sun hits it.Thank you again.

PN M

2016-05

we ordered an urn back in august of 2014 .. when it arrived the orig, box was gone and the only thing left of it was the address label. the urn was packed in a plastic bag and as you can see completely damaged ... I contacted them, send them emails fb messages, called and left messages and to this date ( March of 2016 ) I still haven't gotten it taken care of. I don't get any responses to my emails. I DO NOT RECOMMEND THIS COMPANY ... I paid my money and received damaged goods ... the customer service is HORRIBLE and apparently once they have your money, they're not worried about anything else.

Kerry Monahan

2018-05

I never really had a close loved one pass away until recently when my father died suddenly. It was very hard to find someone to help with making the right decisions on what to do and how to do it. After talking to a few different businesses, I almost gave up until I found Cremation Solutions. The staff was very informative and easy to talk to. They went above and beyond. Not only did they help me with some great advice they took their time to help me without any pressure. They worked with me with coming up with the right products that was a great fit for the entire family. The products are high quality and were shipped extremely fast. I am very grateful.

ROBIN CRAWFORD

2023-05

Customer service is horrendous. If you choose overnight shipping, you will pay an exorbitant amount and get it 5 days later. Essentially the worst experience to have at the time of someone's death. Keep searching for your needs elsewhere.

Cindy Santabarbara

2021-05

We ordered a $105.00 charm that came damaged. We have sent 4 emails and called over 5 times with no response. Very disappointed with the customer services and non-response from this company.

Julie Christie

2018-05

I ordered a Cremation Bench for my husbands ashes. It is beautiful. Brent was extremely helpful. I am so happy with the product and their customer service I can't say enough. Very class act!

Dana R Fortini

2021-05

Cremation Solutions created a beautiful crystal pendant, which has helped me honor my deceased pet. Everything about the service was extremely timely, especially during the pandemic. Thank you for giving me a way to take my pet and the memories with me wherever I go.

Riley Murphy

2023-05

Do not order from this company!! It is a SCAM!!

Shirley Wayman

2017-05

Brent, kindly answered my many questions.