Ace Hardware

Angel Westmoreland

2023-11

Manager is no help I ordered a part online and it said it would be available on Nov 2nd NEVER showed up and I ordered it over a week ago. The manager has no compassion for anyone or anything but quick to take your money but doesn't want to help anyone with what the ordered or need. I went in before I ordered asked for help and all of the employees looked at me like I was stupid didn't even move from their spots to help me at all. Worst place ever I'll drive over an hour to get what I need and to be treated better. " Ace is not the best place for hardware folk"

Coba Farr

2024-04

Love this ACE. It always has the nick nack parts that we need. The ACE representatives are very willing to help out.

Gabriel Bowman

2023-11

Came back to remove my good rating... was going here for years till my family and I were racially profiled/verbally degraded and nothing was done about it. But as I see in the reviews, I am not the only one that has experienced staff like DeeDee and the other lady. Not only the reviews, the few people I have already talked to said they have stopped going there as well due to the employees.

Nicole Spiers (Niki)

2023-12

Went in to get some supplies to finish and remodel a bedroom and found everything I needed and the employees that assisted me answered my questions with great detail so I could make my decisions according to my needs .

Mallory Bowman

2023-11

If you have loved ones of a minority race, do not bring them in this store. The 100% customer satisfaction is NOT guaranteed. If they can't scan their own product...They will continue to check out customers and not even look at you till you ask for a manager. Then the manager will come up and laugh at you while asking what the situation is. Then they involve other store members to escalate a situation instead of just apologizing and de-esculating/ resolving the issue. The manager proceeded to tell us my husband made the original girl cry.(just for asking for a manager) That was the furthest thing from resolving the issue, or understanding the customers perspective at all. Then was told by a worker named dee that she didn't know what and didn't care what my husbands & childs race is, After i explained he was being treated differently.My 8 yr old daughter is confused why we were treated that way and why they were so mean, and why they gave her mean looks. To top it off she didn't want to leave the store cuz usually they give her a candy and acknowledge her when she is there, so she was dragging her feet wanting a sucker, while workers continued to escalate the situation even while trying to leave the store. My husband and child have dual citizenship to Aotearoa & In the 13 years we have been together i have never been so disrespected by a store. We expected the store manager to resolve the issue the next day. He did not, he said my husband isn't allowed in the store anymore but was concerned when he found I had recorded the situation. But since they are privately owned, it's up to the store owner if they accept racial discrimination in their store, that's what corporate told me. So home depot, you now have a life customer, and we will spread the word to the polynesian community that they are not welcome at this tremonton ACE store. The ace hardware in logan owned by lee's treats my husband like family i recommend taking the trip to that ACE, but since they are still ace we will be going to home depot now. Also when i got home there was additional product in my bag I didn't ask for,they said i was welcome to return it by myself no child or husband. Why would i want to go back into a store that treats people that way. Just because my husband is 6'7" has cultural tattoos & brown, does not mean he gets to be treated as a monster. There was no threats, no yelling, just a basic complaint that could have been easily resolved with compassion and basic customer service skills but instead was escalated by staff and their disgusting behavior was justified not corrected, so they will continue to handle basic situations this way.

Chase Pearson

2023-11

Love this store always the best store to go to! They have everything that you need when you need it and they are so nice always! Always will go back!!!

Tyler Pearson

2023-11

Has always been a great store always have what I need, and they were able to help me and my bro out without any issues. I will be back.

jeremy elgan

2024-04

Friendly people to give you a hand to find what you need fast

Hollie Henrie

2023-07

Went for gardening gloves for myself and work gloves for my 8-year-old son and it was probably 20 minutes til close, and the selection was so large that we spent 25 minutes looking and trying some on, and then I remembered I needed heavy-duty leaf/yard waste bags... I had to ask where to find them so we didn't keep them even longer... and although they were past closing time the representative was kind and patient and showed me right where to find bags, and then it took me another few minutes to pick the right ones, and THEN we headed up to check out and the cashier was also friendly and not irritated that it was a good 10 or more minutes past close. That stood out to me because that's not usually the case, people can be quite rude and impatient when it comes to getting customers out and getting the doors locked the very second the clock strikes the hour.

I'm Hungreee

2024-01

Super expensive. But it's probably because they're going out of business or something.I'm always happy to help those who are struggling.

Courtney Holmes

2023-09

i like this store a lot you can find some pretty neat stuff. i got a whole honey comb once and it was soooo good! i also love the little plants they have

Dallin Grout

2023-08

Has had the home improvement items I've needed each time I go there. Friendly and quick staff. Very clean and organized environment.

Ty Peterson

2024-04

great people and good pricing.

Kourtney Monson

2023-11

Dede is the best! She so good at her job! She will help you with anything you need!

Breeana Curtis

2023-11

Love this store! Feels like family every time I go in

Buoyant honest

2023-05

These people at this place have become ignorant and . You will receive misery in your life, if you don't change your ways. I am not referring to everyone. We are required to show love, kindness, forgiveness, willingness to help and anything else to this nature. We as a country have enough problems that any one of us don't need more on our lap. We need to change this world for the better not the worse. I despise entering this establishment. Your attitude needs to change before I can reenter your establishment. You are really loosing customers. If this happens, you will lose money. Think about what you are doing!!!!

o9oWiCKEDo9o Gaming

2023-11

Employees are extremely disrespectful & will never change till management makes a change & actually resolve customer complaints.

J. Tucker Mills

2023-05

Great employees, very knowledgeable, and kind. They have a great selection of almost everything. 9 times out of 10, they keep me from driving 20 miles to a bigger store.

Green Gro Hydroseeding

2023-05

I came into the store somehow I forgot my wallet didn’t want to drive all the way back to Logan offered to send the manager a Venmo for a three dollar sprinkler part and he just gave it to me for free I insisted that I give him some spare sprinkler parts or a Venmo and he declined I really appreciate the great service

Katie Haws

2023-11

I will always shop at Tremonton Ace Hardware! Great store with amazing employees.

Cody Rose

2023-05

Website says they're open Sundays 8am-5pm. Drove all the way there just to find the doors locked and the store closed. Complete waste of time and extremely disappointed. How hard is it to update your store hours so customers get the correct information? Do better!

VoltaAoMundo ThiagoBianco (VoltaAoMundo)

2021-05

A lot of options for Hardware.

Janalee Jensen

2021-05

I loved the plants I got from you this spring and the awesome succulents in your gardening department! The beautiful outdoor lights I bought were gorgeous, but when I found out that one didn't light and I accidentally lost the receipt, you let me return it and get another one so I in turn decided to purchase another one too! Very satisfied and glad to be able to purchase it in Tremonton! 😊

Kevin

2022-05

Great Ace hardware location! I really like this plate knowledgeable people in there they've got a great selection also like the location in hyrum Utah however this one's not connected to the grocery store like that one is but this is a great location a couple hotties work here as well I will be going back many times over as my needs come up trying to get an old house up to date..

Will Lutz

2023-06

This place is a good store that has what I need but the prices are a little high.

D Fran

2021-05

I didn't shop there for a few years because of all of the 'Do Not' signs made me feel unwelcome. Also very restrictive return policy.But they seem to have chilled some and I like that they are open on Sunday while Greer's is not. Plumbing is limited, but a good outdoor sports department.

Ronnie Olson

2021-05

Jerry is the most helpful employee! He does a great job and even though he was busy, he helped us to feel like we were the most important people in the store.

Julie Beagley

2019-05

I don't have enough time to list all the reasons I love shopping at the Tremonton Ace Hardware. The employees are friendly and knowledgeable. I've spent hours and hours browsing, shopping and testing out patio furniture before purchasing. I save so much money shopping here and love supporting a local business.

Trevor Siebert

2018-05

Great ace location. I frequent this location and they always have what I need. They also have great deals as advertised in their local ads, even better if you're a rewards member. Staff is typically helpful and if they don't know, they find someone who does and can help.

Daniel Knuchel

2023-05

Very helpful. Jerry knows a lot about everything and always very helpful.He made my new replacement chipped key work perfectly