Smith's Marketplace

Newell Bullen

2023-12

The quality of the customer experience drops off significantly in the evenings. So called customer service employees are fleeing the premises at 9PM on the dot. First of all, the customer service and returns department closes three hours before the rest of the store but this is not clearly stated online or on Google Maps. We showed up 2 to 3 minutes after the extremely abrupt shut down time at 9 PM looking to return a few items. There were four employees depositing money from the tills and actively trying to ignore our presence. Not a single one of them could be bothered to speak to us and listen to our needs. Instead, when we asked them if we could make a return, we got repeated dismissive remarks, most of which had nothing to do with what we were asking. After the remarks, the employees would try to act like we weren’t there, turning or looking away . When the employees finally left, the manager scurried past us into the back office and activated the flashing yellow light to help remind us that we were on camera and being recorded. To them, we felt like a necessary evil instead of a welcomed guest.I find it hard to believe that a local establishment like Smith’s would train their employees to be so cold toward a customer, even when they are unable to meet the customers needs. Surely they have training on how to deal with these situations, but these employees seem to have forgotten what they have been taught. This tells me there’s probably a culture problem at this store that runs rampant during the evening shifts. Probably because evening supervisors have not been empowered to meet Customer needs.

Nicole McCormick

2024-04

Good store but if they are out of shopping carts staff, particularly Starbucks, will not let you use a cart to shop with. Said they want to keep it for their use. (Holding trash boxes)

Eli Black

2020-05

This is a great store. I actually enjoy shopping here because the staff are always super nice. I love how i am treated here. The products are always pretty good. The store itself is kept quite tidy. The selection and the prices are great. This is why I prefer shopping here. But, I get great customer service as well. P.S. Sorry some of the photos are portrait instead of landscape.

Keith Campbell

2024-01

Would give zero stars if able. Awful customer service, no one is ever willing to help especially if it’s towards the end of the night and if you’re not checked out by 12 on the dot then you completely wasted what time you spend shopping. Even if you’re disabled, they don’t care. Also everything is always out of stock. I never been to a grocery store with such an inability to order a sustainable amount.

Eric Smith

2024-03

Never in my life have I brought home so many wayy past expired items from my local grocery store. Not only is this market disgusting they are a health hazard to the community!!! Stay away from Smith’s!

Edeline Perez

2024-04

today was the worst day … I went to smiths to buy some ice cream and when I went to checkout there was something wrong with the machine so I asked for help many times ! This *white* man was helping me but was being very rude! I asked him one more time for help and Instaed of helping me he switch their language to Spanish.. I speak perfect English !! I tell him and he turns back and he saids “doesn’t look like it “ WOWWWW so un professional! I say what is your problem!! And another guys approaches me and said’s “ you can leave” I’m a very rude tone. I say “ wow you guys are rasict!” This is the wrest experience I hope you guys get new employees!!

Whit Alexander

2023-05

The store is always clean and well stocked, and I’ve always encountered friendly employees.

Jesse Peters

2023-05

Very rarely do I feel compelled to leave a review, much more a negative one. However, I'm very displeased with my visit to Smith's today. Besides not being able to find a single person in the store to ask for help while walking the isles, I was treated very rudely by the attendant at the self checkout. To top it all, one of the fruit I bought ($5.99 each) was rotten on the inside when I got home. Very disappointed!

Ramon Allred

2024-04

We love Smith's. Excellent people work here, the fuel points are great and the prices good.

Jason Teerlink

2024-02

Self checkout here is terrible. Constant errors, repeatedly having to wait for the one employee managing 6-9 self checkout registers with nonsense errors, incorrect prices. Aggravating experience every single time.

Matt T

2024-02

Good location. Easy to find everything you need. Checkers are always quick and store is always well stocked.

Della L

2023-07

Store is large and pretty well stocked. It isn't very clean, especially the bathrooms. Blood on wall by seat covers. Looks like the bathroom had a flood and the drain is filled with used tp, etc that's been there for a bit...mirrors dirty. Makes me wonder about food cleanliness in the deli etc.

Maria Ayala

2023-12

Personally, it is the place where I go to buy because of its good quality. Meats, vegetables, bakery, household products. A very good alternative to buy Clothing and Jewelry. You find everything, Visit Smith's Marketplace.

Laurel Roberts

2024-04

Love this store, great customer service, the store is always clean and tidy!

Crystal Zitting

2022-05

When prices go up but quality goes way down 🤦🏼‍♀️I shouldn't have to be the one constantly checking expiration dates. This is why I don't do curbside. The people are lazy and don't give you fresh food.When every bacon you look at expired a month and a half ago and they're still trying to sell it you know the store sucks. So much for that farm to you freshness they are always advertising.

Befu Woodruff

2023-05

I usually love this Smith's. It's convenient and has some very positive-attitude employees. Today my experience was less than thrilling. At the boar's head deli, I asked to taste two different meats for a charcuterie board I'm making. I asked for some recommendations, he scoffed at me then told me what his favorite was. I asked to taste it and he turned around and I thought he was cutting a slice for me to try. He mumbled some things under his breath while I continued to look at the meat options. Then he turned back to me when I asked if I could also try another one. He asked if I wanted to try the one I had originally thought he was slicing a sample for me, I said yes. So he finally sliced up the original slice I asked for, then he gave me the other meat to try. I tasted it, made a remark about how it tasted more mild than the previous one, and he proceeds to tell me how wrong I am. Then I asked for the second meat to be sliced up, about 40% of a lb. He asked how thick and I said I wanted it thin because there were children who were going to be trying these. Apparently children will throw their food around if they try a charcuterie board, because he told me so. (I guess he was trying to say something like "pearls before swine?") I finally got my meat, came home to put together my charcuterie board, and found pieces of some dried, unidentified meat along with sliced pieces of plastic on the edges of the meat. All the while, when he was slicing my meat up, he kept mumbling things under his breath that didn't seem too pleasant. I don't remember his name, but he was an older gentleman who didn't look very kempt. This was the first terrible experience I've had at Smith's, and so I take off a star for this one terrible experience. I will be keeping my eye out when I'm interested in Boar's Head meats and will not approach if I see him.

K Bullen

2023-12

This is my favorite Smiths! Everyone's always so nice and the prices are the best! Feels like a neighborhood market. UPDATE five years later: changed my review from 5 to 1. The store has really gone downhill, particularly the customer service. I think it will be worth it from now on to drive further to find a better managed store.

Jayden LaRocco

2023-10

I’m with a provider office and I was trying to see what was going on with my patients medication. Lance proceeded to yell at me and tell me all these things when I was trying to find out what was going on. They completely did not honor the prescription. He sat there and yelled at us and told us that we shouldn’t even bother to call back. I am completely disgusted with their attitude and they way they talk to people. We will let our patient to move pharmacy’s.

Brightest Beacon Media

2019-05

They have Clicklist at this location and it's awesome. Order the groceries online and come pick them up. They come out and put everything away for you..you dont even have to get out of the car!

Kelley Ritter

2023-05

I've been in doing grocer pickup here for at least 2 years and I've never been disappointed, I like their selection online. The associates always pick out the best produce! They're always very fair if something isn't in stock. I usually come out ahead if they do substitutions. Everything's been timely and organized. I love it!

Mike LaAix

2023-11

The bathrooms are not kept clean. The employees are customer service are not friendly. Fortunately the employees in pharmacy are customer friendly.

Jessie Mott

2023-05

Has Smiths lost sight of the importance of customer service?! The other night I left the kids at home with dad to take my time browsing the aisles at Smiths and take a well deserved break. I won’t be making that mistake again! At 9:55 I had the apparel employee tell me the dressing room was closed. When I looked at my watch, I think she realized how dumb that seemed since it was 9:55…so she said “I guess you have a few minutes.” Wow, thank you so much…. I rushed through trying the clothes on, but had three employees corner me and demand that I leave immediately. I asked if I could please finish up, and was told no, absolutely not. We are closing the dressing room now. I have never been treated so rudely while trying on clothes.

Maryann M

2023-10

Clean store. .my only complaint is that sometimes the potato wedges,chicken tenders, drumsticks from the deli are hard as a rock .. over cooked and not worth the price when we can't enjoy it. Sometimes it's really good..

Sandi Stillings

2019-05

I wanted to order a case of sliced olives. The gal at the help desk didn't know how so she asked for help. The assistant manager came and got it done. Told me when they'd come in and when & where to pick them up👍👍

Yoshi Ollieollieoxenfree

2023-10

Great products and friendly staff.

Kyler Boersma

2023-10

Great store, very clean. The bakers servers come great bagels for very cheap. Yogurt section is really hard to find though haha

Scott

2023-12

This is a very nice Smiths and the workers have been kind anytime I have visited.

Greg H

2023-06

I am a regular here as part of my work. Richard works harder then anyone I have ever seen. He is extremely efficient and keeps the parking lot above expectations. Great find Smiths.

Brynne Adamson

2023-06

Good produce, good prices, sushi is good and fresh, service is good.

holland richardson

2023-10

I was walking by the artisan cheese section at the smiths marketplace in Daybreak Utah at 11am 9/30/23. There was a woman who was cutting the artisan cheese then using the same knife to clean/pick her fingernails it was disgusting!!!!! DO NOT EAT THE ARTISAN CHEESE OR MEATS.