Petco

Casey Koon

2023-11

Great Pet Store! They have always had a great location that is kept clean neat and tidy! I was impressed with their huge selection of pet supplies. Very conveinent to have a pet store in. This area! The staff is knowledge and helpful and friendly. All kinds of animals and creatures available to buy! So many types of fish. They even have birds for sale here! Lastly, you get your pet groomed here!

Brandon Pettit

2023-12

This is the worst petco I have even been in, it’s never been cleaned the cages are disgusting and you can barely see the animals which are all sick and dying.My daughter’s favorite animal in the store was a small chameleon over the last two weeks it has been getting worse and worse, today it was dead on the floor of the cage, seems like it’s been there for a couple of days. There’s dirt and cobwebs on all the racks.This store needs to be boycotted, it’s cruel for these poor animals to live in such filth. This store desperately needs new management and cleaned up. It seems to be always understaffed.

GGGamer Girl

2024-04

Don’t buy from here, we got one bearded dragon that died within the first month. So we went back and got a second one (from the same batch) that died a very gruesome death. Bc of the in breeding we had tail rot, mouth rot, eye infection, trouble breathing, beard bleeding, and I save the worse for last; body literally falling off. Bf went talk to someone Saturday and people lied to him on who was the manager, then corporate is now giving us the run around bc nobody wants to take charge of what happened to our pet that we loved so much even though he was only 6 months old. This is your fault! We tried to help him as much as we could but bc of the inbreeding we couldn’t help him anymoreReference #08478051Store #01462Picture attached they are bad so look away if you don’t want to be traumatized

Bridget C

2024-04

I love the selection here. It's a clean store. Neighborhood folks are mega friendly. Staff not as much. They seem stressed out and unwelcoming, which is too bad because they seem like they are lovely people. I'm guessing that the store management finds their employees so expendable that the focus on work culture trickles down to line staff. My suggestion to this store is to keep up the hard work, but have the manager be on the floor more, setting the tone for a positive experience for everyone, especially the staff. Your customers and staff will notice and will value the effort.

Randy Lamb

2024-04

Every time I go to your store in South Jordan they will not sell me a fish. I have to go to Petsmart to get it. We just had one die after a year and a half and it lived with my Beta just fine. This was the third attempt to get one from your guys and finally went to petsmart to get it where they said yes it will be fine to put these two fish together, but the lady at your store asked what I was doing with it and without even letting me say anything, she rudely said she would not sell me one and walked away. When she did that was the final nail in the coffin for me and I drove the extra 20 minutes to get the fish I was asking for for the last week. Sorry to say but you have lost a customer. I will not be going back to your stores. I am done with you guys. The rudeness has chased me away. And what is with every single one of your employees having to have a nose ring? It is a bad image for your company

Hailee Morton

2024-03

I would give zero starts if it was possible. The worker was really rude and said we couldn’t buy stuff because we had friends under 18 with us even though we had an adult there. The lady wouldn’t talk to us and stormed away. She was very rude to us and was VERY sensitive. She said she was the manager but I’m pretty sure she was lying because she didn’t want to be wrong. Worst experience at ANY store I’ve ever been to.

Anna Linner

2024-01

My daughter went to Petco to return a doggie vest that was too small. She had her receipt. It was barely over the 30-day window for a refund. I can respect that there are rules. However, there was a bigger issue. My daughter noticed that she was originally charged twice for that item. The cashier was extremely reluctant to correct the error. She treated my daughter as if she couldn't care less about the error. The cashier was rude, condescending & unprofessional. To top it off, she had the nerve to charge 10 cents for a plastic bag on her way out! Another issue was that it was an hour past opening time & the front doors had to be manually separated. This occurred Sunday, 12/31/23.

Beckett Laurent

2023-09

I used to go to this location for all of my needs, it’s even where my dog went to school. But I am massively disappointed and it looks like I’m not the only one. My cat has been having stomach problems the last week and I’ve been trying to figure out what it was (he’s a ginger so I was VERY concerned) and today I was giving him his treat when I got a horrible idea… check the expiration. I have no way to prove this as I had full faith a pet store would sell treats that weren’t expired. But I got them in June of 2023… they expired august 24th of 2022. Mind you: I just picked this right off the shelves. My question is: how many products have missed this heavily of quality control??? It was nearly a year expired and no one did a thing?? It was just- on the shelf? I’m very disappointed and will advise everyone I know to not shop at this location.

GI

2024-01

This used to be my favorite store for all of my pets needs. That’s changed as their selection has gotten slimmer and to top it off, I received the worst customer service from the manager John. I bought a multivitamin for my dog and he didn’t like it so I exchanged it; my dog still didn’t like it so I went in to return the item and the manager John would only give me a partial refund to my card. The transactions were all within 30 days so there is no question that I was within the return period. The way he spoke to me was so rude and condescending. I asked him why he was only giving me a partial refund and he said “I don’t know I don’t make the system”. I could see the screen said “cash” was an option he could select yet refused to because I didn’t pay cash. Well guess what, I also didn’t pay in store credit!In a previous visit I saw him get in a screaming match with a customer and originally I had felt bad for him and the other employees, but now I can see why a customer would have been so frustrated dealing with an employee like him. I am never coming back to this location.

Tiffany Beckstead

2024-01

I always love coming here. My dogs get spoiled rotten with the amount of different treats and toys we get. The employees at the register this last visit seemed to be distracted when trying to check us out. They are chatting with other employees and didn't engage with us as customers as I remember they used to. I will still be shopping here, their selection of toys and treats for our dogs are great.

Casey Malmborg

2023-05

This place is way more than just a pet store! We were in a time crunch to get some vaccines for our 3 dogs and our vet is insanely busy, with the soonest appointment being almost 3 months out (that was only for 1 dog)....plus they want to charge $75 per dog just for a "wellness visit" that they require even to just get vaccines.I did a simple Google search for vaccines for dogs and found the Petco/Vetco site. This is now our go-to for vaccines for our pups. Registering all 3 dogs and getting back to back to back appointments was so simple! It took a total of 5 minutes for all 3!Email confirmations immediately and reminders the day before. When we walked in, we had no idea what to expect. The process was super simple! They checked us in, took pics of the pups to build the profiles and asked us some general questions, then took their weight and conducted a welness check (check was free!). We chose the vaccines we needed and had them tested for heartworms (to get a prescription for heartworm meds for each). Their on-site vet was there to oversee everything and to write the prescriptions.We were in and out of Petco with a clean bill of health, caught up on vaccines, and heartworm prevention medication for the next 6 months, and an at-home fecal test kit for each in less than 30 minutes total!!!Overall, it was an AMAZING experience!We love going there for everything fish and dog related to take care of our pets.

Chandana Shekar

2024-03

I’d give zero if I could. Here’s how the encounter went:I had an appointment for grooming and I told the groomer that my dog had a back pain twoMonths ago and he is fine now, just be careful. And she goes “we can’t take him, need a vet certificate”. I said he is fine, and he just shouldn’t climb stairs ever and he is not on any current restrictions and she can check with the vet. She calls the vet office, doesn’t give my dog’s name or my phone number and says , “ hello, this is going to be weird. I have a dog that hurt his back and he is still on restrictions. Can I groom him”. And apparently the front desk of the vet’s office said no and the groomer goes “that’s all I wanted to hear”. It took all of thirty seconds or less. I told her to call my primary vet and she wouldn’t. I called the store manager and he kept defending her. Call the vet! Stop being dismissive! I guess she wanted a no show or a cancellation and she got it. Well, I took him to PetSmart and he is all done! I called the vet’s office and asked and they said they didn’t get the call. And she should be able to be groomed. If the store cares, they can figure it out. I don’t care coz no way am I letting that lady or Tht store touch my dog. Don’t know what her name was and don’t want to know. But she was an older lady and this is a horrible and lazy store

Paige Terry

2024-03

The worker was very rude to us. My parents have gotten all of our fish here. But today I went with my two friends to get a fish. And they said we had to be 18 so I got my dad but because we were all together they wouldn't let us buy the fish and said we had to come tomorrow. This made no sense because we've gone with the whole family and it was fine. So this makes me wonder if that worker was discriminating my friend and thinking there was no way we could be a family. Why cant we get a fish because three girls came before the adult but if the adult came with his daughters it would be fine? This policy made zero sense

Lisa Packard

2023-09

So my cats are kind of picky and they like a couple certain foods that I can't afford, of course they love all the super expensive foods but, no can buy!I live a half an hour away from this Petco and I didn't want to drive all the way up here to find out they didn't have the food I was needing for my cats tonight, so I called and one of the clerks went back and said yes we have 14 cans! I said perfect, I'll take them all!That's some really nice customer service

Michelle A

2024-03

Our dog visited the groomer and had been clipped and dremeled on TWO different nails past the quick. Two nails clipped to the quick and then a dremel used to smooth the exposed quick. No wonder our was upset! The groomer returned him to us as if he was a difficult dog saying ge growled at her. How on earth do you clip down to the quick and continue on with a dremel on two different nails??? We felt terrible having put our dog through that. Definitely will not ever go to Petco again.

Alice

2024-03

This place has okay animals there. Some animals weren't taken care of in an appropriate way and there was a lot of dead fishes in the tanks when I was there. Also, the costumer representative team is SO rude to customers especially the manager. The manager herself wouldn't sell a fish to us because we were a group of four even though there were adults. She's also racist and doesn't sell animals to black people. Lastly, she makes wrong assumptions about her customers and tells her offensive assumptions directly to the customer even though they are wrong and offensive. To be honest, my experience was okay until she started doing all the above. Actually scratch that just when I saw her it ruined my whole experience. Her face is so not welcoming.

Hope Faith

2023-08

I take my husky to be groomed here by Aletha, and have been for the last year. He always looks great, and I don't hear things like, "He's anxious to be groomed." She's the dog whisperer, I swear!

Jacquelyn Hunt

2024-02

They are always so willing to help. My child always goes up and asks exactly what she'll need or how attentive she would need to be. ALWAYS gets a friendly response.

Jenn Bolinder

2024-03

Our groomer Caylee is absolutely phenomenal!! She does an outstanding job on my goldendoodle and my son's toy Aussie.

Brynne Adamson

2024-04

Lots to look at. Smells like a pet store

Pam Hartley

2024-05

Clean, great selection of dog foods, appreciate you carrying Instinct brand.

Matt Lorenz

2023-11

I’ve never had an issue with my dog being groomed at a petco location, and normally go to the Draper location but this location had availability on a Saturday. I got a call about an hour into the service that I needed to pick my dog up because he was anxious, and “due to his age.” I would be fine if they just left out the latter part, or gave me some sort of specific reason why they couldn’t finish the job. My dog is 9, not young but physically in great shape.So I left with a wet dog and soap all over him that had been half washed.Fix your communication, I am not happy

Brenden Larsen

2024-01

I came in to get fish stuff with my brother and an awesome employee helped his, her name was lexei. Awesome person

Nina Tonpho

2024-01

I stopped by this evening and received the worst customer service from the both floor supervisor (the emo girl) and the one who checked me out. Do not recommend this location.

Jeff W

2024-02

Great staff, they know their stuff. I have shopped for multiple pets and always get great help and products.

Susan Burgin (SusiQ)

2023-05

Allison did an excellent job blending Luna cut. Finally a groomer listens to what I want and gave great advice, suggestions thanks we’ll return for beautiful groom.

Frank Huntington

2022-05

Cosmo had a bath, nails trimmed and teeth brushed. He seemed really happy when I picked him up. The staff there did a great job with him.

mandy walker

2024-02

Horrible place! Cut my dogs skin and failed to tell me. Happened to notice as I was walking to my car. Their extra service of deshedding cause rash and sores on my dog.

Linda Graves

2019-05

love this place for my pet supplies, got both of my dog's I'd tags, very cute !!, collar's, food and water bowl's, coat's , but only one of the dogs ( Trim) will wear coats,shirt's

Sam MacCauley

2021-05

Kylie bathed and cut our poodles hair today. We told her to do one length everywhere except the ears and tail, and she did fantastic to say the least. It was way cheaper than any other place and honestly it's his best cut yet. GREAT JOB KYLIE!!!