PetSmart

Vee L

2024-04

Tokyo looked so happy and not terrified to come back home. And they trimmed her nails as short as they could, it’s hard cause she’s anxious. But I can tell they did their best and I’m so happy! Thank you love it

Ben Carson

2024-02

They were quite cordial and made sure I got all the treats and shampoo I needed, even as they were closing. The shampoo worked great and my dog finally looks beautiful!! 🤩

Amy Peterson

2024-04

Most horrible grooming experience I’ve ever had. Appointment was at 2:30pm, got my puppy there by 2:15pm. They said it would take 2 hours…. 6:30pm comes around and he is finally done.During the wait I asked what was going on, they had not even started on him by 4:30pm because they had “gotten busy and people had to leave”. What was the point of having an appointment if they were accepting walk ins in front of our appointment?Then they charged me two extra $10 nondisclosed fees plus the $100 cost of the grooming.Horrible customer service. Some kind of service recovery would have been appreciated after spending over 4 hours waiting with no communication or apologies.

Mike Glasgow

2024-01

I had ordered some food for our cats online, and also wanted to get some kitty treats at the store when I picked up my online order. It was near closing time, and the 2 employees I saw greeted me cheerfully, when I came in. The employees here have always been cheerful when I come here. The tray type boxes on the small cans of wet food I bought have been changed slightly, with a cutout at the end. The cashier insisted, very courteously, to put the trays in a sack, so the cans wouldn't roll out of the trays on my way to the car. Customer service is very much alive and well here! I have always been pleased with the way the employees at this store treat me, and other customers. I've bought stuff online to pick up at the Centerville store, and also at the store next to the REI store on the east side of town, and the employees were great at those stores also. PetSmart probably treats their employees well, and the employees treat the customers well, in turn.

Carlos Francisco Rivera

2021-05

Organized and set up like all other Petsmarts. Clean store. Found it strange that the fish tanks had caution tape with a sign preventing customers to get close to the fish. The cashier was super nice. I’ll come back for the convenience of the location.

Ammara Rashid

2024-04

PetSmart's fish section offers an aquatic oasis for both novice and experienced fish enthusiasts alike. The tanks are meticulously maintained, providing a clean and healthy environment for the diverse selection of fish species available. From vibrant tropical fish to elegant freshwater varieties, PetSmart offers a wide range of options to suit any aquarium setup. Knowledgeable staff members are readily available to offer expert advice on fish care, tank maintenance, and compatible tank mates. With high-quality supplies and a commitment to fish welfare, PetSmart's fish section is a go-to destination for all your aquatic needs.

Water Lillies

2024-01

So my experience was with an online order and not in store. The staff were very professional and directed me where to go to resolve my issue. My issue is, Everytime I order online I am double charged. And not like a small amount either. My most recent charge was for 118. Which is quite a bit for me to just lose for a week. So apparently when you place an order online, they do a pre-authorization on the amount of the purchase, however, they also charge you account for the actual purchase. I was told the charge would go away after the items were picked up, but that is not the case. In reality, they are "holding" this money for 5-7 business days after receiving the payment for the items ordered. I'm beyond upset and will sadly not be using PetSmart any longer. It's a shame, we spend 400-500 a month here for all of our pets but I can't keep being double charged and then told there's nothing to be done. I think also that with this corporation my frustration isn't even considered or cared about.

Mckenz Quigley

2024-04

Great staff, especially the one manager that's worked there for a bit. He will always try to steer you in the right direction or get your money's worth.

Erin Carson

2023-07

We got out dog groomed today. He was a mess! Aisha did such a good job. He has never looked this good before. He is such a handsome fellow now.

Debbie Gonzales

2023-12

Very friendly and very helpful, this is what I got for my boy Tiger

Alan Kidd

2024-04

They didn’t carry Amano shrimp, Pygmy Corydoras, Hillstream Loaches, or Nerite Snails. So zero out of four for what I was looking for specifically. But this store has more available than the Logan, UT store.

Vickie Cluff

2024-01

I took my Yorkie when he was a puppy to get his first haircut at petsmart grooming 3 years later tried to make another appointment to get him groomed again made a appointment 2 hours later got a call from petsmart grooming saying my dog was banded from their store for what we have no clue why?? He has had no problems at other groomers would NOT recommend this place to anyone ever. take your fur babies to K9 behavior he is being groomed now and doing great.

Crystal Fox

2024-01

The manager Jared and cashier Sean were both amazing and super helpful when shopping for our new puppy!! Their education on their new puppy coupon pamphlet saved us time and money. Will definitely come back to this location!

Susan Miller

2024-04

My dog Beasley used to be so afraid to get his nails cut at PetSmart he would just bite me and pull on his leash so he didn't have to go in there I took him in last week to get another nail cut and he was so good he didn't cry he didn't try to pull away from me and the girls could do a good job I think he's getting used to PetSmart.

Maria Rosas

2023-12

The workers here wayyyyyy polite! Usually we have people looking at us because we have tattoos and follow us around the store like if we are going to steal. But this Petsmart were so kind and welcoming and offered to let us pet some of the gerbils which my kids loved and my niece! Come visit and see how kind the staff is 😀

Danny Happyshack

2023-11

I took my puppy to the groomer for his first grooming session, which included a haircut, shampoo, and more. I wasn't sure what to expect, but the groomer exceeded my expectations. She was incredibly skilled and took the time to explain each step of the process. She also shared any challenges she encountered and how she successfully addressed them. Her knowledge and expertise made me feel confident and at ease about bringing my puppy back in the future. I'm happy to say that both my puppy and I were pleased with the experience. Thank you to the groomer for providing such excellent service!

Tina Andersen

2024-01

The grooming Dept did such a great job on my dogs cut and wash. We will be regular customers from now on. They were kind and welcoming and good to our pup!

Margaret Nakagiri

2024-04

I took my big fluffy cat to the grooming salon. Rhiannon C and Kate F did a 5Star job. Thank you ladies

Eandra Forsythia

2024-02

I've had a positive experience with Banfield and the rest of the store. I did try the grooming here twice, and both times it was underwhelming. I'd avoid the grooming - everything else is great though.

Austin Atkin

2024-04

Pet smart is always so fun to go and shop for your furry friends! Love the variety of items

Tosh Woody

2023-12

Like, if this, Petsmart a three points or three stars, because the cashier lady was very very friendly, and she had a ad with in the newspaper by her register, and if a customer didn’t know that there was some type of sale promotion happening in the store for an item that they were purchasing, she would notice it, andoff and automatically gave it to individual checking out. I thought that was very professional and great customer service for that I get to the store five stars not to mention it’s a very clean store, and things are neatly put away and easily to find. Actually, I give this four stars because they don’t take pitbull’s for their doggy daycare and pitbull are not allowed. I think if you’re gonna call yourself, Petsmart you should be able to deal with all animals regardless of the breed that they get actually three stars.

Jarrett Groskreutz

2024-02

This is a great pet shop for all around pet needs! Good training center, info, and supplies. Cute little creatures for sale as well.

Nicholas Pike

2024-04

Bought two new gold fish to add to the rest of my tank. Very happy.

Stephanie Baker

2023-12

This location always has what I'm looking for. I have 2 cats that require prescription thyroid cat food and they are almost always in stock on the food. Employees are always friendly and helpful.

Teressa Hogge

2024-01

I am super lame and engraved the wrong phone number on my new dog tag. Lol. The customer service person let me exchange it. She went over and above my expectations.

Diane Allred

2023-12

I took my dog Sunny in to get her haircut and Amanda F the groomer did a fantastic job and she was so gentle with my dog. I recommend Amanda F to anyone that needs a fantastic groomer!!!

Erin Swan

2023-05

Excellent customer service. Sierra in grooming did an amazing job. I highly recommend her. They were so helpful with my dog and making sure she got connected with the best groomer for her needs.

Brendt M.

2024-02

Why can't you have an express check out? Like a self checkout instead of staying in line for 15 minutes with one register. Open with 10 15 people in line

Tawnya Underwood

2024-04

I ordered on line and picked up in the store and the staff was very helpful

Jacqueline Martucci

2023-05

Super helpful we'll go the extra mile to check stock see if they have an order cannot say enough good things about the staff