PetSmart

Olivia Thomas

2024-04

Super cute dogs, fish were very active. The mice were very cute, and I was very tempted to buy a bird. Love this place 😻

kea

2024-05

Wanted to stop by and get some fish stuff with my sisters.But got treated differently by an employee, “Tawna” or “Tawnia” was her name. Me and my sisters were minding our business just looking at fish when she walked over and questioned me and my sisters. “Do you want fish” she aggressively yelled at my younger sister. “We’re just looking” I replied, to which she responded by rolling her eyes, slightly grunting, and looking annoyed. We were just trying to enjoy our time there and the entire time she watched over us as if she thought we were gonna do something or take something? I’m not absolutely sure. But it felt racially motivated because there was a group of other white girls she left unbothered. I was mad when I noticed that so me and my sister went to the cashier to tell him about it and he excused it by saying “she’s having a day” which I totally get as I work in customer service but we hadn’t done anything so it did not make sense. Anyways 100% would not recommend it here especially if you’re a POC or slightly tan because you will not feel or be welcomed, and you will be treated differently unfortunately. :/

Erianna Brown

2024-05

Wouldn’t recommend this store if you want to be treated like a human being and not a nuisance. Tawna was incredibly rude, passive aggressive, and racist. She has a bad attitude to customers who are just going about their day. She treated myself and my family terribly. There were another group of white girls being incredibly rowdy, but Tawna chose make myself and my family uncomfortable by yelling “DO YOU WANT FISH?” as I looked at the tanks, and moving a stool that she wasn’t using in front of the tanks to block my sisters from looking at the tanks. I welcome any management to view camera footage of this occurrence, to see how Tawna acted rude to us for no apparent reason. She deserves to be fired, I’ve seen multiple bad reviews about her, it is astonishing that she is still an employee here. The cashier at the front was no help as well, when I went and informed him of the situation, he responded with, “She’s having a day.” No apology, no solution offered. Ridiculous. Again, would not recommend this Petsmart or petsmart in general to anyone that would like to be treated as a human being.

Caitlyn Schilz

2024-03

Today my family and I went to PetSmart to get a Pleco for our aquarium, and the lady that was helping us at first was so rude, I believe her name was Tanya. The way she talked and acted made it clear she had no interest in being helpful or respectful and just wanted us to leave. I understand asking some questions about our setup to make sure we'll provide a good home for any fish we get but no one wants to be treated like they're stupid and don't know what they're doing. And that's exactly how she made us feel, then there was another employee that took over to help us and she was awesome!! she helped educate us about what fish would be good in our aquarium and she didn't treat us like we were stupid, unfortunately I did not catch her name. I hope a manager see's this and talks to Tanya about how to treat people with kindness.

Leta B

2024-05

Me and my sister's went shopping when we were looking at the fishes we were disturbed by a worker named Tawna. We were looking at the fishes and she kept pushing a ladder right in front of us. And she was being really passive aggressive looking at us up and down, rolling her eyes, and grunting the whole time. We made sure to get out of her way to she could have room but she was only hovering around us. So I would be careful going to this store. And especially watch our for the employee Tawna.

Sachiyth A

2023-05

Clean friendly store. They do have a verity of dog & cat foods to match all your pets needs. Staff is really knowledgeable and help you find the best food if you don’t know what you should get. Plenty of toy’s available too. I like that they started to being gig camping gear as well now.

Elizabeth

2024-04

Their grooming salon is a wide-awake nightmare. Informed desk person I'd wait for my dogs in the store. Returned to the grooming desk 1.5 hrs later only to be told there was a "delay" and my dogs wouldn't be groomed for another 3 hrs! No text, no phone call. When I picked them up my larger dog's ears hadn't been cleaned -- although some kind of deodorizer or cologne had been sprites into them, and I was told my smaller dog "wouldn't cooperate" with the groomer and, therefore, was still ungroomed. I noticed, also, while shopping that a number of birds, rodents and reptiles held for sale in the store had dirty water dishes and empty food dishes. Welcome to pet hell!

Emma Olsen

2022-05

This pet smart location clearly does not know how to care for their cats. As a owner of two cats, I have multiple concerns. To start off with, the cats are filthy and aren’t given the proper hygiene. One of the cats had crusties all over its eyes, and another had filthy paws and unclean fur. Not to mention their cages aren’t very clean. Another one of my concerns for the cats is their health. Some of the cats didn’t look very healthy. Some of the cats are extremely skinny and don’t seem to be receiving the proper nutrients they need. They seem to be suffering mentally and physically. Another one of my issues is their lack of space and ability to get exercise. The cats seem to be kept in their small cages without being let out to get fresh air or stretch their legs. This is especially concerning to me, because in some of the cages their are multiple cats without enough space to be satisfied. To conclude, this pet smart location is not a good place for these cats to live. If I could, I would rescue all of them and bring them into better homes. I understand that pet smart rescues the cats from the streets and animal shelters, but maybe the treatment is worse at pet smart. I am just asking for this message to reach people, who want to make a change and give these cute little cats good homes.

Linda Graves

2023-06

The first time I went to this location, after it opened in Mountain View Village, was to make my French Bulldog Igor a name tag, then I started shopping around finding some pretty good deals, the dry food and treats I bought elsewhere were here, I purchased them collars harnesses dog toys everything was very reasonably priced, then I made the decision to start taking Igor here once a month to get groomed which includes deshedding shampoo, teeth brushed, nails trimmed, real nice deal, since then I bought Igor 2 brothers, Morty& Odie ( English Bulldog puppies) cause his brother Prince ( Chihuahua) had passed away recently ( December 2022 )he was really depressed missed his brother& play pal now he has new brothers so now I'll bring them in now, they love going to the store, the customer care and service here is wonderful 👍👍 a great staff, I enjoy them all

Jacob Moreno

2024-03

They severely neglect their fish. Several are actively diseased, dying, or dead. When you ask the staff, they can't tell you when or if the fish you are buying have been sick lately.If you actually care about animals, I recommend you go anywhere else.

Shauna Jones

2023-09

This salon is absolutely wonderful! My dog loves to go. While I'm checking him in he doesn't want to wait and tries to let himself in. Plus, they do a fantastic job.

Nikki Titara

2023-12

Thank you so much to Aspen this morning! My mom and I drove an hour because they were the only ones online that said they had the tank we needed for a temporary enclosure for my injured hamster. When we got there unfortunately we didn't see any and she went to look in the back and at first didn't see anything. After looking at other stores and looking in the back again she miraculously found one and dug out of of a pallet! I appreciate her help so much

Stephanie H

2024-01

Well laid out. I loved the animal meet and greet room it made it easier to get to know the dog we where looking at and ask lots of questions. We did eventually adopt her.

Ryan M

2024-01

Friendly staff that helped me find some good prebiotic for our 3 dogs.Well stocked with a good selection of items.I will go back again.

Ana Jacobs

2023-10

It has been my worst experience in 2 years that I have been bathing my dog ​​in your store, honestly the new salon staff is what they think I paid $156 for a cut that even shorted near my dog's tear duct, I asked for a cut 7 and they gave me the one they wanted because it was the last one, they simply didn't consult me, too disappointed and upset by the terrible service provided...

Adrienne Yancey

2020-05

We always receive great customer service at Petsmart. We mostly come to buy stuff for our pond and to look at the live pets. The employees are very helpful and friendly!

Captain Obvious

2022-05

The employees there today seemed to not care at all. Only one of the three I saw actually took the time to talk to me and Mt girls about a few different animals and their care. While the other two employees just brushed us off or had a bad aditud

Sallie Melifeng

2024-03

We got our Guinea pig here, I think supplies are a bit pricey compared to Walmart but other than that it's a great store to get your little furry babies. "This is bubbles"

Tammy Spearman

2023-11

I would recommend Petsmart for grooming...especially if you have larger dogs. A lot of places don't take larger dogs, and mine are both over 100 lbs. They brushed their teeth and trimmed their nails and did a wonderful job making my dogs feel pampered, they both came home smelling wonderful!!!

Michelle Radakovich

2020-05

I asked for a 1 inch all over with a Teddy bear face and a little bit longer tail. These are not teddy bear faces. Why is my bigger pup left with her ears and beard so long? Why does my little one look like the nerdy kid in school whose mom gave him a horrible bowl cut? Their tails are a lot longer than their bodies... I'm not sure they were trimmed. While their bodies and legs look good, (except a missed spot near my bigger pups leg)I am not impressed with their faces. I spent over $160.

tony thompson

2023-10

If you really don't care about customer service on the salesfloor, then by all means. Make sure you know the layout of the store to ensure you don't have to ask anyone on the salesfloor anything. Checkout is always good because they have to engage u to take your money. This trip was not amazing at all. Thank goodness for Amazon!! I can get the same service online. Thumbs down Riverton!

Eric Moore

2023-05

My puppy can actually understand how to listen and perform basic house training tasks like “go to the bathroom outside...” please thank Ryan for us for being such a great trainer 👌🏼

Susan Jones

2021-05

We found the perfect solution to take our new pet's camping. They've never been outside. It was a good price, we checked everywhere before we purchased it. VERY SATISFIED

Jennifer Sand

2020-05

I love the attention my pups get when we go to pet smart. I do like the employees cause they always have questions for me about my dogs. And the free treats are a plus!

Ben Mallett

2023-07

This Riverton location is one of the best around! I have taken my dogs to many different Utah locations and I feel like this one is the best. They usually can get us in with not too much wait time, they are friendly and responsive and our dogs always look great!

Luis Hernandez

2023-05

This pet smart is extremely organized super clean and easy to find stuff in there layout. I’ve never been to this one before, but it’s 10 mins away from where I work since I don’t live up here.I’ve been to plenty of pet smarts in Utah and this one takes the cake. I don’t know how old or new the building is, but that shouldn’t matter when it comes to them having a nice clean and organized store.Super happy and will definitely will come back for sure.

GyrlSmylee “GyrlSmylee Sonflower” Ireland

2021-05

PetSmart it's my go-to place but when I need to free up my supplies for my fish. They have good deals on marimo balls. And usually a wide selection of betta fish. I get all my top 10 supplies online where they are usually less costly and free shipping due to pick up. I love to buy the Flaming colorful male bettas. The blue are like Bella Sapphire. The red are absolutely amazing! And the white are very pearly. When I get my new dog I will get the supplies at PetSmart.

Amber

2023-05

Every employee asked if we needed anything. Cashier was super nice and friendly

Lu K

2023-09

Took my dog in and was quoted a time on when they would be done. I showed up and nothing was done but a bath and my dog was left drenched. Two other dogs that showed up after mine were all done and dry. Poor service and worst experience, do not take your dog there since they don't make yours a priority.

Hudson Hanson

2023-08

This is a pretty standard PetSmart, offering the basics for all kinds of pet supplies. This location sells freshwater fish, reptiles, birds, and mammals. I shop here for fish supplies and have found everything I need for my little black moor goldfish.