4.5 (239)
189 W 300 S, Provo, UT 84601
(385) 335-3545
googoodogs.com
Payments
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Alicia Marble
2024-04
Great groomers who have taken good care of my dogs. I love that they're open Saturdays for appointments since I work Monday through Friday. They were gentle and considerate with my senior dogs in their last few years of life, and they've been equally gentle and considerate with my new little puppy. I recommend them to anyone looking for a good dog groomer.
Natalie Monroe
2024-03
This place is the best!! Every single person I have met is super kind. They are responsive, quick to get your pup in. I have a Samoyed which isn’t an easy task. The job they do for her is well done! I appreciate their customer service and you would regret giving them a try!
Kirk Bodhaine
2023-06
I had hoped we found our groomer. Our first visit went fairly well our puppy was a bit of a mess and they cleaned her up and did what they could with mats. Our second visit she was dropped off with instructions on how she should look. When we picked her up it was a nightmare. Not only did they not follow instructions but our dog was traumatized beyond belief. She is an energetic happy puppy and loves company and all attention. Whe she got home she was shaking and noticeably afraid. She got on our bed and stayed by wife the rest of the night. She didn't eat for 3 days, wouldn't go outside for 4 days and is still scared of our car, in fear of where we might take her. She had been cut on her face by her eyes and again on her belly multiple times. This altered our dog's personality. I don't know what happened but when I mentioned this to a friend she said a similar thing happened to another friend's dog at this same grooming facility. Absolutely unacceptable. When my wife called to inform them the person who answered tried to be understanding but only could offer a discount on future services. I would have to be cruel to take my dog back there. She is terrified of that place. She is still apprehensive about getting in the car where she used to love to go for rides. Our dog lost trust in us because of what happened there. I wouldn't do that to this very important member of our family. I hope this was an isolated incident and an isolated groomer because this groomer either doesn't give a hoot about dogs or they are not a competent groomer. The owner or manager was kind and I'm sure this will worry him, I hope it worries him enough to make change. However, there is nothing they can do to get me to take any pet of mine back there. Proceed with caution.
Madison Porter
2023-05
Update: we took our puppy for her second appointment here and asked for the same cut. It was completely different and looked horrible. Super frustrating and we will now be going to a different groomer.My puppy had her first grooming appointment at Goo Goo Dogs today and I was SO happy with my experience there! Super friendly customer service and a great haircut! They listened to how I wanted her cut to be like and she is so soft and smells amazing! They really seemed to love dogs and it was a fun and welcome atmosphere! Definitely will recommend to others and will be coming back soon!
Madison Elder
2024-02
I dropped off my dog here for a simple bath and brush (no haircut, no “teeth cleaning”) a couple of months ago. Tell me why, after not hearing anything for 4 hours, I dropped in to see if she was finally done, and they hadn’t even gotten to washing her?? And while I was waiting for them to figure out how much longer it was going to be, me and two other men in the wait room with me began to hear some very loud and worrisome SCREAMING coming from what I could tell was a small dog somewhere in the back of their shop… This place used to be great, that was about 6 years ago. I would recommend NOT bringing your dog here for anything. I don’t trust them. They finally called me an hour later, so a total of 5 hours, to wash a 30 pound, well-behaved dog that they decided to charge me $90 for!!!
Hannah Nelson Osorio
2024-01
We have been coming to Goo Goo Dogs for several months, but after today I will no longer be bringing my dog here. The haircuts have always been great and I appreciate that they always ask me what I’m looking for and really follow through on my requests.However, ever since I started coming here they have averaged about 4 hours for a single appointment. I was very surprised the first time they said 4 hours, but it’s clear that they have several dogs waiting at all times and today was the last straw. My dog was at the groomer for 4.5 hours and when I called to check on his status, there were multiple dogs barking in the background. I have a small, anxious dog who dislikes the groomer regardless, so I am deeply uncomfortable at their lack of time management with the dogs. A nervous dog can’t be kenneled for that long surrounded by other dogs, and with the dog flu going around right now, I’m even more uncomfortable.Overall, they are very nice but I do not trust them with my dog anymore. They aren’t respecting my time and I don’t feel that they have good judgment when it comes to the dogs.
Katherine Opfar
2022-05
Amazing groomers, they are kind dog lovers and they know their stuff. Surprisingly low rates per service so I always feel like I get more for my money. Better quality than other groomers and big box stores I have tried. They really put my mind at ease because they taught me more about my Husky-Malamute mix breed dog's coat than I knew and now our 2 dogs are looking better than ever! Look at those pretty paws 😍🐕
Gaetana Wilson
2022-05
We love this place and our Stevie loves it too! They really do an amazing job whenever we bring our puppy for a full grooming and I must say, the blueberry facial is AMAZING!!!!!! They definitely take notes about how you want your puppy to be groomed so they already know for next time. The owner goes above and beyond and makes sure you and your puppy leave the place satisfied! I feel valued and they show so much love for my Stevie. The people in there are all amazing and friendly and they really listen. This company completely earned my business.
Lindsay Graviet
2021-05
Our pups look sooooo good! And they smell amazing! Jason at the front desk is super friendly, he listened to what I wanted & made sure to confirm everything when it came to haircut details. The groomers did a great job at bathing and giving our dogs a cut. Highly recommend!!
Madelyn Mullen
2023-12
I was very upset with my experience here. I have taken my dog here before and have loved the experience and the result. However after today, I’m not sure I’ll be coming back. My dog was at the groomers today for close to 6.5 hours, and every time I called to get an update they said they would take 30 more minutes. The first time I called he had already been there for 4 hours. The second time I called, over an hour and a half later, they said he would take another 30 minutes. I wouldn’t have had as much of a problem if they would’ve told me honestly from the get go how long it would take, and this threw a huge wrench in my day and I was worried about my dog. When I showed up to talk to the workers about what was going on, they told me my dogs paws were waxy after his groom and that they had to rewash, cut, and dry them. But I can’t imagine that that alone would take next an extra 3 hours to accomplish and I don’t know what to believe. I personally don’t think they were being truthful and that bothers me. My dog’s groom was great and he was just fine and the owner did give me a small discount for the trouble which I appreciated, but the price was still more than I paid the previous time I was there and with the problem that I had today I don’t think I’ll be taking him back.
Jenesa White
2024-05
Shaved my dogs hair all the way so you could even see skin and then left the tail untouched like literally did not even brush it. It was still scraggly and everything.
Connor O'Neill
2023-12
We have been to close to a dozen places. Goo goo dogs is the only place our dog has not minded going to. The always do a great job with her and listen to what we ask for.It is a little pricer than some other places but overall a good value. We will keep coming back.
Sam Graff
2023-12
fine haircut but there are no prices that we could find and our little 20 lb dog ended up being $140. we came here before because they used to have pricing and it was $40 the last time…
Chap C
2024-02
Tried to double charge me for my dog’s cut. Claimed they had to “shave the dog twice.” Employees were kind but owner was horrible. Very rude, very arrogant, treated me like I was an idiot.Most definitely do not recommend, will not be back.
Ian Petersen
2023-09
Generally I think they do a good job, and the owner is a nice guy however, make sure to get the price BEFORE the service. In both experiences, the final charge was $50 more than I expected. Before my first visit I called ahead and described my dog an was quoted $80, when the rang me up they charged $130. I returned this week expecting $130 and they charged me $180. It seems they pull numbers out of the air. I don't plan to return.
Samantha Brambila
2019-05
Today was my first day coming here and I have to say, they are very good!! My dog is unique and doesn’t like new people very much. She tends to bark and run away but with Goo Goo dogs, she had no problem! They were very professional and when I got a call to pick up my dog my dog looked very relaxed. She smells AMAZING and I adore the haircut. They even added some rhinestones and a pink accessorized bandanna. I’ll be coming here for a very long time. It was worth the money. Thank you Goo Goo Dogs!!
Rose Crandell
2024-01
I’ve been here a couple times, I chose them cause the punny name, there cheaper than other groomers I’ve been to and they always make my crazy haired Australian shepherd look great 👍
Karen Goddess
2019-05
This place is a beautiful pet spa!! My two dogs came out so cute!! They were so ready to show off their new hair cuts!! The young man at the front desk was so sweet, and kind he genuinely cares about the pets!! I highly recommend this place! I will continue to bring my fur babies here!!
Emily Bushman
2022-05
I almost didn't post a review because this is my secret go-to place. When my dog looks truly tragic, I call and they always fit her in right away and without judgment. These people love dogs and make them look fantastic. Nooni sends her best!
Crystal S
2023-10
They did a good enough job with my dog, but their price gets high really quick with every little thing you have them do. And so instead of paying a bunch extra to just have them trim his bum and tail hairs a bit I hacked away with some scissors.BUT so many other groomers are not taking new dogs or scheduled way far out. So if you procrastinated and are suddenly hit by how stinky your pooch is, they probably have availability.As for myself, I am going to call somewhere else RIGHT now and schedule his next appointment.
Jose Lopez R.
2022-05
My wife and I love bringing our two dogs here. They take really good care of them and leave them looking amazing. The gentleman in the front reception area is nice, caring, and knowledgeable.Would highly recommend this pet groomers.
Megan Lee Meraz
2023-06
We took our dog in today needing help desperately after we had destroyed his beautiful fur trying to cut it ourselves. Between our bad job, sticky toddler hands and a mass amount of shedding he had some pretty matted areas I was worried may be past saving but after taking him into Goo Goo dogs he now has soft, shiney beautiful fur!! No more shedding and he smells amazing!!! They managed to save his problem areas i was worried about!!!Everyone here was so kind and clearly loves dogs, it's a great atmosphere and I could tell that he was treated well and enjoyed his time there.
Kassidy DV Pearson
2023-08
I found this place a few years back when I was doing my dogs own hair but currently didn't have time to do my ESA dog so I (nervously) left him there for a full groom. He was so pretty and smelled so good when he came back I was so happy when I got him. After a few years of doing my own dogs hair I got tired of it and remembered how good they did the first time. So I brought in two more and my goodness they looked so good! I just brought in another in yesterday and they were so nice and my dog seemed so much happier and calmer when I picked her up. They made her so cute! With both of the two Pomeranians I left with them they warned me about coat shock when I wanted them cut short, which I appreciated!Really skillful groomers who really know what they're doing! Kind front staff and quick scheduling! Thank you so much for taking care of my babies!
Heather Nielson
2023-10
Been taking my pups here for years. They never disappoint
Jennifer Breeden
2022-05
I've taken my small dog here several times and have been pleased each time. I appreciate that they don't keep her there all day. For a full groom she's usually finished in three to four hours. 🐩
Jerry Johnson
2022-05
When I called they had a same day appointment which never happens. Upon arrival the staff was super attentive and friendly. When picking her up she was happy, clean, and the services were exceptional. Two days later she still smells clean and is super soft.
Allyson Ruiz
2022-05
Did such an amazing job with our anxious boxer/husky mix and was able to get us quickly in since we're moving. If you need a groomer they're amazing!
Hatch Alignment
2023-06
So professional and easy to work with! They were so nice to my Husky Retriever (Goberian), Yeti, and boy did he look good afterwards! If you want a good experience for both you and your pup, I highly recommend going here!
Tasi Pili
2023-05
We’ve been bringing our English Bulldog to Goo Goo Dogs for over a year. I’m not a fussy person with what I like to have done for my dog. Just a basic bath, brush, nail trim and ear cleaning with an occasional teeth brush. I’ve had times where I felt like they could of dried her better or filed her nails down a little bit more and they definitely took a little toooo long at times to have her finished and ready to be picked up, but overall I’m grateful for them giving my dog back to us clean and happy.This pass visit I was greeted by the same lady who took my appointment over the phone just the day before and was told after bringing my dog in that they could not take her unless I could provide them with proof of her rabies shot being up to date. When I expressed my frustration that this would of been nice to know when I called and made the appointment just the day before & that I was on tight schedule that day…I was just told, “I could reschedule.” No apologies, no sorry for your troubles.I understand they need to have their clients (dogs) up to date on these things in order to keep a safe and healthy environment, but why all of a sudden are you demanding this? I’ve never ONCE been asked by them if my dog has had her rabies shot. I was really needing her clean because we were leaving town and leaving our dog with some friends and wanted her smelling fresh. This was such an inconvenient time to be forcing such a thing & now I’m left with having to bathe her myself. This was the last straw for me and I’m sad to say I will not be returning. I hope Goo Goo Dogs shapes up the way they run their shop. They seem to be good people who love dogs, but obviously these little miss haps can cause you to loose clientele. Good luck!
Brittany Pedigo
2023-05
WARNING!!!! Make sure to read all negative reviews before bringing your dog here. I had the same thought of “there is no way that would happen to my dog”. But with this place it will happen. Definitely don’t recommend they have awful customer service.My dog is a 10 pound cavalier King Charles spaniel. She left her appointment today with only half a haircut, a $25 handling fee to hold her down and a cut on her tummy from the clippers. Very upset with the experience.*** UPDATE!! Please do not believe the owner. He is frankly rude and lies constantly as well as belittles people. He needs to grow up and learn from the MULTIPLE BAD REVIEWS instead of blaming others.Oh and my dog had an itch behind her ear and would have excessive itching sometimes. But never aggressive or “behavioral issues”. So please if you see this, just know this grooming place is complete trash and doesn’t deserve to still be open.
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