Gordon's Ace Hardware Payson

Tara Holsman

2024-04

I love this store! They are always willing to take the time to answer questions and their always knowledgeable. TJ in the paint department is awesome. I'm so glad we have a such a great local hardware store with wonderful employees!

Matthew Morgan

2024-01

Unfortunately I had false expectations expectations that were not met along with an incorrect order for a timely project I needed to complete. Though this may be a corporate franchise concern, return/restock policy was never disclosed thoroughly and I would suggest an increase in the attention to detail for orders placed in store. Other than that, very hometown friendly staff with a great atmosphere. Thanks

Cary Stockwell

2024-01

Gordon's is an amazing hardware store. They treat everyone like family! I consider all of the employs to be my friends! They have a great on-line presence and in-store shopping. They sell Treager, electric snow blowers, some lumber, electrical, plumbing, painting supplies of all types. They have multiple locations so if one store does not have what you are looking for, they will bring it from another location.Jarrett and company are amazing. They give to the community, and are honorable in business!

Mitchell Willes

2024-03

Great hardware store that is my go-to for home projects. They are on the smaller side so occasionally they don't have what I need, also great loyalty program.

Kalie Hyatt

2023-11

Had to get some screws and met the nicest person ever!!! Her name is Mandie she is the sweetest and most helpful!! She really made my day a lot better!! Definitely will come back!

David Carter

2024-01

I shop at this ace hardware the employees really go out of thier way to make sure they take excellent care of any customer I had a key that didn't work they even sent a man to help me reprogram it I am so grateful to all the team at this Ace hardware.

Doug Welton

2023-07

Gordon's Ace Hardware IS the Payson community hardware store. Their staff is exceptional and helpful, and they have just about everything you would ever need.The staff is all incredible. I was really impressed by Maggie. She was very personable and anxious to help out and provide top notch service. I could hear her greeting customers and offering help. It was a refreshing experience.Kudos to Brennan as well, who jumped in to help despite it being his first day of work. He was super helpful. He was willing to ask co-workers for help if he didn't know.Great work Ace!

London Leathers

2022-05

I have an Ace closer to my house but I prefer this one because of the excellent customer service. I had absolutely no idea where to find the parts I needed but Keller knew exactly where they were, and even helped me figure out how to fix my broken car bumper. Super friendly guy! 12 out of 10, definitely would shop there again :)

Taymer Schramm

2023-05

POOR CUSTOMER SERVICE. This location will not match their own website pricing. My item was regular priced but cheaper online than in person, they would not match the Ace Hardware website. Supervisor (Cardel?) talked to the sales associate in front of me but would not address my presence or talk to me directly. Good luck surviving in a small town.

Nate Clark

2023-11

These guys are great! Taylor was so helpful!

Dan J

2022-05

Gordon's Ace is awesome! I am by no means a handyman but on the rare occasion I feel brave enough to attempt fixing something at home, Ace is my go to. Convenient location and very helpful employees. Their knowledge has helped me select my needed part every time. Great place!

Beau Graves

2017-05

Basically the only place in Payson to get tools for house projects. Prices are as expected for small town hardware stores. The customer service here has always been great for me. I have only been here once and not sound what I needed. I most recently just did a plumbing project and needed a pretty custom part. They ended up having it and a reasonable cost. Had to take back a couple items I didn't end up using and the return process was great.

Jason Eddie

2021-05

Great staff who have good customer service. They usually have what I need

John Larsen

2020-05

This is the best hardware store in the area. I can personally say that the owner of the store is as honest of a person as there is. Great customer service, great products, great selection, great experience every time. I have been coming to this store for years and I am always pleased. These guys are awesome!

Matthew Anderson

2018-05

This is a nice little small town hardware store. I'm not sure how the prices compare with other stores, but it's a very convenient place to go when you need something in a pinch. The employees are helpful and friendly. They usually have hot popcorn for the customers.

Raymond Salley

2019-05

Great small town hardest store with s great selection of most anything. I would highly recommend going here instead of the big box hardware stores. Friendly with great service. Process were in line as well. Has a family run feeling.

Gee Buttersnaps

2020-05

Staff is very unfriendly and less than helpful. Also they rarely have what I need. You can go to Salem, Spanish Fork, or up north and get what you’re looking for from an ACE hardware store. Plus you have a much better customer experience.

Samantha Parks

2017-05

The employees honestly try their very best to make your experience there worthwhile. We had an employee try to match a paint color and they did a fantastic job. There are real over there. Down-to-earth and friendly.

Ryan Hilton

2017-05

Even though the people have been very nice, they lost my UPS package. I brought it in and paid them for the shipping, but then it disappeared. UPS doesn't even have record of picking it up. No scans ever for that label. There goes $324 down the tube.

Austin Bylund

2021-05

They’re ok. It’s your best option in Payson unless you want to drive to the Lowe’s in Spanish Fork.You really can’t expect too much from a small town hardware store. Lumber selection is lacking and what they do have always seems to be warped. Electrical prices are just silly high as well.Despite the negatives I still visit here once a week on average (sometimes a few times a day. Lol) and seem to find what I’m in need of the majority of the time.The staff is always helpful and quick to ask if they can help you find what you’re looking for.So, like I said, they’re ok.

Joe W.

2016-05

They've always got most anything you'll need. Are they cheaper than the big box home improvement stores? No, buy you have to go all the way to Provo for that. Worth a visit though, come check it out!They used to offer free popcorn, but I think that disappeared when they became Ace Hardware... Which is a slight disappointment, but c'est la vie I suppose.

Rhys Cooper

2019-05

This is my favorite Ace Hardware that there is. The staff is super helpful and I feel like this Ace has the best amount of product. I go there at least three days a week and it's way better than having to go to one of the big hardware stores.

Becca Masterson

2019-05

They didn't have all the parts I needed. But they were every helpful. That helped me select alternatives, and suggested other places to try. They said that i could even bring in our current faucet, to see what parts need to be replaced.

Robert Jeffrey

2019-05

Nice little store. They don't have a great selection and the prices on many things are higher than basically anywhere else, but the location is convenient. They also have a decent variety of glass bottled soda if you enjoy that sort of thing.

Brandon Shad

2020-05

I'm giving this store 1 star mainly because of the EMPLOYEE'S!!!! If I didn't include the employee's on the rating scale then I'd give 5 star's instead. The issue I have with the employee's everytime is really getting annoying!!! What happens to me evertime I shop at Ace Hardware in Payson, UT is I'll go get the things I need, then I will go look at everything else in the store (window shop basically). Well after about 5-10 mins of looking around, I will notice that every employee is taking turns following me and they all are acting like I'm going to steal or do something illegal (I never have and never will). I do not understand why this keeps happening to me!!!....

Dallin Kimball

2020-05

I really like the Change to the BBQ area. The new premium charcoal and wood selection is very nice I use to have to drive up to Lehi to to get the type of charcoal I need. Thank you

Peter Pearson

2023-05

Please talk to your employees about paying attention the customer in front of them at the register and not starting a conversation with a coworker while you wait for the cashier to push the right buttons on the computer.

Doug Hepner

2023-05

I frequently visit Gordon's Ace Hardware! The Staff is Always Top Notch! They are friendly, courteous, and always helpful....

Suzan Grant

2016-05

On Monday August 31st. I was running around doing errands when my daughter frantically text me that she saw a FREE couch advertised on FB Yardsale site. She was moving into a unfurnished apartment so this free couch was too good to turn down. I was not prepared for this but I quickly drove to the address of the free couch and they helped me load it into the back of my truck. However I live in Springville and knew it was not safe to get onto the freeway with a couch hanging unsecured in my truck. I slowly drove down the street and was happy to see your business. I walked in and asked your cashier if she could find someone who could help me find rope or straps to secure the couch. The cashier was very friendly and page someone to the front. After just a couple of minutes no one came and she apologized over and over again that they might have gotten distracted with another customer. I was in a hurry but was very impressed that she was so sincere and quickly paged someone else to the front. In no time at all a nice young man named CJ came to the front. I showed him the couch hanging from my truck and he took me right to the section of ropes and straps. I told him I didn't want to spend a lot cuz we did have straps but they were in our other vehicle. CJ found me an inexpensive rope but a good quality one that would secure my load. CJ then handed the tag from the rope to me and said he would go outside to secure the couch while I pay for my purchase. The same cashier wished me a safe drive home. I went out to my truck and CJ had the couch tightly secured and I felt good about getting onto the freeway.I want you to know what amazing service I received from your employees CJ and Im sorry I forgot to get the young ladies name who was the cashier. I am thankful that CJ was so helpful in securing the couch for me. In fact when my husband saw the couch tied into the truck he said it's a good thing I found someone to do that for me or it could have been a horrible accident on the freeway if the couch had fallen out.Again I just wanted to write to you to inform you of two fantastic employees you have.Thank you Payson Ace Hardware!!Suzan GrantSent from my iPhone

Kevin Thompson

2019-05

Unbelievable customer service and expertise. Bought a pallet of pellets and they deliver to my home A block away from their location. Above and beyond expectations !