K9 Kennel Store

Jodi Mackay

2024-04

I ordered moveable panels for my small dog daycare and boarding facility. Before ordering, I had questions and used the chat feature on their website. I found it to be very helpful. While waiting for my order, I had a question about shipping and emailed the K9 Kennel Store and they were very responsive and helpful. I received what I ordered and it arrived in good shape. Putting it together was a mild pain because there were no instructions, but we figured it out. We've been using the system for over a month now and I'm very happy with it.

Heather Jett

2020-05

I purchased the 8 x 24 ultimate kennel pro version with extra canvas roof coverage and a three canvas side covers. I finally have something my two escape artists are not only happy in, but have yet to escape. One is extremely aggressive so a good, strong, hard to escape kennel was a must. It looks great, went together much easier then I thought (though the floor tiles were obnoxious to install over dirt, but that's my fault for having uneven ground.) Looking at it you can really see the difference from the usual tractor supply brand kennel. It is much heavier gauge wire, welded at each intersection, and best of all no stupid braces to connect it together. The kennel itself only took about 45 minutes to put together and no extra tools. The drop pin hinge system is wonderful! The swivel dog bowl system allows people to care for my angry dog when I'm out of town with out the risk of bites or escape. So far it has held up well to some nasty thunderstorms and high wind. I did put some T posts in at the middle intersections to keep the dogs from pushing out to dig (it did wiggle some without that but that could be my uneven ground too) and help keep it in place in the wind, though its heavy enough I think that may have been overkill. We'll see how the canvas holds up in the winter but I'm fairly hopeful. Overall I could not be happier with this kennel system, its expensive but worth every penny.Shipping was expensive but it did weigh 800 pounds, so I'm not really complaining. The shipping company was supposed to call to set up delivery and did not. They were very pleasant and easy to work with but I would suggest calling them and being proactive in order to not miss your delivery window. Thankfully I had someone else home who was able to inspect and sign for me. We also needed the tractor to get it off the truck as the lift-gate could not do it on its own, it was too heavy. If you do not have a tractor or bobcat to assist be prepared to take it off the truck piece by piece.  Pallet arrived well packed with no damage.

Katherine DeLorme

2022-05

Im so frustrated with my purchase from this company. Arrived 3 weeks late - arrived DAMAGED - Arrived with NO instructions (aside from a 2 minute you tube video) - NO identifiable information for the various pieces - AND can't get ahold of anyone to fix the problems. No one answers the phone - goes straight to voicemail and if you do on the off chance get through - no one is available and they have to call you back but usually DONT! Im so frustrated after spending 22K and this is what Im left with. A broken pallet of pieces that were clearly welded at too cold of a temperature. My particular sales rep is super kind and lovely when we are able to chat but I cannot excuse the rest of the process because he did his job well and sold me this product.

yuri k

2022-05

I bought the ultimate castle kennel.All the components are made in China to a typical Chinese quality of materials and workmanship.The concept of the kennel looked attractive on paper/website, but the design and execution is very poor.The doghouse “castle” didn’t last a month as my dog chewed through the paper-thin plastic and escaped — see the attached pictures.When I reached out to the customer service asking if they would sell me a replacement panel and. If they would have any suggestions as to how to prevent the same from happening in the future, after asking for the pictures of the damage,I have had no other communications from the customer service even though I tried to follow up several times.So, no I am out of $2,500 with a pile of useless junk in my yard.

Tyler Kitchen

2018-05

These dog kennel panels are great for gardens too. Keeps the deer out. Plus I will put a plastic cover over the top for a green house effect in the colder months. I also have a Kennel castle with a heater inside. I don't have to worry about my dog getting cold.

abe fabela

2019-05

First, I have purchased numerous kennels from the K9 Kennel Store and the kennels either arrived late (2 months plus), damaged, missing material and / or flawed. I have purchased numerous products including their double stack and 4 x 6 wired kennels that rust, bend, and are arguable some of the worst in a commercial setting.I would implore anyone to take a look around and spend a little more than rather order from this company. Their "terms and conditions" are rules they set in place to the consumer so that they can lay back and simply deliver a product or service that is flawed.As a veteran owned small business with limited resources I have been stone walled / let down / received equipment with broken locks / bent pipes / missing walls / no back part to the kennel / scratched beyond repair and susceptible to rusting / and delivered to my organization with limited resources and time. Now I have to take time away from my business and fight these people.It amazes me that such organizations exist and take advantage of people and small business. Check out the pictures attached. Check out how I received my equipment from this place.

John Heinz

2018-05

What fantastic customer service! Due to a mistake made purely by a subcontracted transit company, my kennel panels arrived slightly damaged, and K9 Kennels went out of their way to rectify the issue and ensure my complete customer satisfaction. I'm so impressed with how diligently they worked with me to discover exactly what went wrong and how to fix it. Beyond that, the kennels themselves are top-notch quality, very durable and surprisingly easy to assemble. I couldn't be more pleased with both the product and K9 Kennels' attention paid to my specific needs. Although my order was relatively small (just three kennels plus accessories), they made me feel as if I was a high-revenue client placing a large-scale order. I look forward to a long, fruitful relationship with K9 Kennels as my small pet-care business grows in the years to come. A+

Larry Laverty

2022-05

Stay Away. You might get lucky if you never have an issue and don’t have to deal with their poor customer service. In my case, we thought we were ordering what seemed to be standard items from the web site. After they took more than $38,000 from us, they said it was a special order and would take extra time. We had no idea when we placed the order that it was special. Of course, this was for a new kennel business. We were delayed in opening because of the extra time to get our kennels. Ouch! Fine, we waited for the order and it finally arrived. Only half of it was damaged. K-9 seemed to take forever processing the damage. They gave us the run around for months. It has been 8 months and we still have not gotten everything. We asked for a refund for the items that were damaged but not replaced. K-9 refused. We will have to take them to court to get our money back. What can we do? We are trying to stay afloat with a new business, half the equipment and a pandemic. They repeatedly told us the replacements were ready to ship. They didn’t ship, and we didn’t get any tracking information. This went on for months. Now they claim the shipper lost our items. We have a tracking number so that is possible. The company is horrible, the quality isn’t all that great. What we got is rusty already. Their choice of shipper it terrible and by looking at other reviews, is costing k-9 repeat business. We won’t be back. There are other options out there.

Ryan R.

2023-06

My kennels were packed well prior to shipping, this was confirmed with pictures they sent me prior to shipping. However some panels did receive some minor damage during shipping, not bad enough to refuse the shipment. I described the damage on the shipping invoice, took pictures and contacted k9 kennels.They were quick to address my concerns and and make things right! This is my second purchase from k9 kennels, and I have yet to find a better constructed kennel.I CAN'T RECOMMEND THIS COMPANY ENOUGH!

Jason Abram

2022-05

These guys were extremely helpful on providing me with info an specs on the product (potty station) that I ordered. Great communication. I never felt like a bother requesting info. Always got a person answering the phone. Not some answering service or automated system. Shipping had some hiccups, they instantly made eight though. 2 thumbs up 👍🏼 👍🏼!!

Nelson Pinkstaff

2023-05

Talked with a girl named Tasha with cove products on my shipment of kennels that were damaged from there warehouse. Not only were they highly unprofessional with placing blame on me but tried charging me $800 for the shipment of damaged goods. Avoid this company like the plague. Highly unprofessional and rude. We were going to order a 40 unit kennel set up for our facility with them but they have lost our trust and will communicate there dishonestly with the BBB!

41K9 Toledo

2023-05

My doggy daycare LOVES K9Kennel Store. We have 18 of their tempered safety glass k9 doors, and 10+ of their full-stall steel and vinyl kennels. They have amazing quality products, and their customer service is 10/10. We're excited to be ordering plenty of more units from K9 Kennel Store.

William Crown

2023-05

My small business loves K9 Kennel Store and their products! We have over 14 of their tempered glass safety doors and 10 of their full-stall steel kennels. Amazing quality, great customer service and it saves me so much time setting up their kennels as opposed to building them myself. I can't wait to buy more units from K9 Kennel Store!

Roy Payne

2019-05

Ordered an Ultimate Kennel Castle 7' tall 24' long 8' wide everything was good until the shipment arrived. The driver of the truck was in a hurry so I had to unload it and never got a chance to inspect all of the stuff. Found that the door panel had a broken weld, it was clear that it was not damaged during the shipment because of its location in the packaging. I contacted K9 Kennel and they just blamed the shipping company. I will not be ordering anything from this company again no integrity no honor if this is veteran owned, they should be ashamed.I also got a free dog cot since it was a $3500 order. I just tried putting that together today, no instructions, but all of the areas you push the legs in are all smaller than the bars you need to slide into them. This company cares little about the quality of their product and it shows in how they handle issues. If i could get a full refund I would, very unhappy with the results of what I got for how much I spent. I will not recommend them I will not buy any more products from them.I noticed a few people mentioned their customer service experience was good, must have been a different company and maybe you got your review mixed up? Would of been a 5 star review if they followed through with repairing parts they shipped from their warehouse broken and not try to blame it on the shipping company.

John Kelley

2021-05

I purchased the 8x10 expanded metal dog kennel with door. The kit came expertly packaged on a long-pallet with plastic wrap, straps, and blots. From first impression, the packaging looked great and you could tell it was done with extreme care / purpose. Unboxing also immediately showed that all the parts were very high quality and manufactured with assembly in mind. Kennel went together in under 30 min. with ease, including the no-dig keep outs. Very well built, very happy with the purchase. Nice job, I'll definitely be back for accessories, etc.

John Heinz

2022-05

I had written a separate negative review for this company when I bought my kennels a few years ago, and then changed it as promised to a glowing five-star review when they rectified the big problem with my order in a timely and efficient way. And I'm going to leave that review intact, as they acted fast to make things right in that instance. But now, here we are again, with another problematic order handled totally unprofessionally: Kennel accessories paid for seven weeks ago still haven't arrived (they've sent me the wrong items twice, the last one more than a month ago), and now my emails asking for a refund are going unanswered. After three days of crickets I'm now forced to dispute the charge through Amex. Such a disappointment, as I've now resolutely decided on switching to a new kennel manufacturer. Not sure if the issue here is company-wide or down to an individual. But I'm going to avoid naming names and just say the "customer service department" here needs an overhaul.

Sherry Morgan

2020-05

K9 Kennels service was very good. Amber was knowledgeable and helpful. My order arrived early and because we were in the process of moving it was very helpful. The quality of the materials was top notch. We did a three sided kennel up against our house and it went up quite easily. We added turf, tiles, paving stones, and camouflage side and top covers. I ordered a few extra parts after the original assembly. Once I started putting it together I decided to attach it differently than I originally had planned. The dogs love it and it helps me keep them clean when bad weather hits our 3 acres. I am very picky and I highly recommend this company to anyone looking for a kennel.

Carolyn Trotter

2020-05

I purchased the multiple Kennels and cage banks from K9. The quality of the materials for both were amazing. I did research before ordering the kennels and cage banks from different companies. I can say the customer service is great and the turnaround time is exactly as K9 said it would be. We were waiting to see how the ordering process and customer service went before my daughter placed an order. She is in the process of ordering kennels now from K9.

Senara Baker

2020-05

Bought a deluxe kennel. The metal work is very good and the kennel went together easily. Really like the feeding system with stainless steel bowls. The bonus item was a dog cot, but when we opened it up, the canvas had been sewed too tightly for assembly. Sent it back with a note and voila - a new partially assembled cot showed up at my door. My dog loves the cot. Thank you to the customer service team for fixing my issue with no hassles.

Don Denham

2021-05

I am very disappointed with my purchase from this company. I ordered the ultimate kennel and waited about a week to call them because my order was still showing in process. the lady that answered told me they are way behind on orders and it will go out in about a mont. the shipping company finally delivered the kennel and the 3 panels not the bottom were damaged. My order was also missing items. They did send me the missing items and 3 replacement panels. It took another month before they arrived and the bottom panel was damaged again. I took pictures and contacted them again. I got an email stating there is nothing we can do because its not on the shipping receipt. So 2 months in and 3500.00 and I end up with a damaged kennel. I also ordered a heater for the kennel and its been on backorder and will be for at least another month. I would definitely look else where for a kennel.

g33k0f9x

2020-05

My kennel delivery was a nightmare. You can read about it in my review of yrc freight. Why on earth k9kennel knowingly loaded a palette too large for the truck gate to deliver and expects the recipient to have “5 strong guys” available to manhandle the item off the truck is beyond careless. If you pay for delivery you should actually get the item delivered to you curbside as advertised and paid for.The kennel itself has a lot of minor issues, including but not limited to improper sized pin connections which forced us to smash the pins with hammers until most of them slid in, 2 however would not fit no matter what we did and we had to secure the doors with improvised pins of our own.If I didn’t have a guy there who was basically a jack of all trades the assembly would have been impossible for a regular person without prior knowledge or training.The dog bowls designed for the kennels did not match up with the holes drilled and thus became useless hunks of metal. This means they didn’t fully assemble and test like they state they do before shipping.I expected perfection for $3000, but overall the kennels will be suitable, just not perfect by a long shot. Also, no instructions included on assembly.I got the experience of ordering from China but without having to wait 3 weeks for delivery. Actually it did take about 3 weeks to get to me from order date in Utah to Oregon so, Yeap. Ask all these questions and more before you order!!!

David Loveday

2020-05

I would provide a 5 star review, but the delivery service used was not really concerned with the customer. The delivery service had my product for 4 days and had not even called to schedule delivery. So, I went to go pick it up 35 minutes away from home. When I got there there were not busy at all and had not loaded my kennel. Then when they finally bring it out, I noticed damage to the box that was inside the kennel panels. I followed all of the warnings that K9 kennel store provided ahead of time and it seemed the delivery service wasn't in any hurry in correcting my issue. I showed them the pics K9 kennel store provided to confirm it was damaged during transit. I never received any communication from the delivery service. Since I was skeptical of the outcome I sent the pics and a concern to K9 kennel store. They responded immediately and got my missing hardware to me very quickly. I would buy from them again, but request a different freight carrier.

Scott Soda

2020-05

Love our new kennel from K9 Kennel Store! Great quality, easy assembly, and works perfectly. Ray from K9 Kennel was very helpful and great to work with. Great price for everything we got, including the XXL Dog house which is one of the best you can get for size, comfort, and durability. Don't waste your time with other brands that are of lesser quality. K9 Kennels are the best you can get. They have lots of accessories to easily customize your new kennel as well. And their DIY videos and article's on their website are great too. Thanks Ray, and thanks K9 Kennel Store!

Laurel McComas

2021-05

We have dealt for years with this company. I bought my first set of Kennels in 2012, now 8 years later we have outfitted 3 more kennels and i just spoke to Chris and have placed another order to outfit two more kennels. We use the Kennel Pro system, and it is amazing. It holds up very well, we power wash daily, and they look brand new!! My freind is ordering her set for her kennel as well. Cannot thank the team( Angelica, Tasha and Chris)enough for all the years of ordering help on the phone. Chris is a new team member and he is great to work with!

Kip Horsburgh

2020-05

I went to the Internet, seeking to solve a somewhat unconventional dog-run requirement, i.e. covering an existing outdoor cement floor in a confined space with high concrete edges. The customer service rep at K9Kennels was helpful in explaining the features / benefits of their decking product. When a question came up that she couldn't answer about fitting a couple decking pieces for the odd-shaped ends of my run, she spoke with K9's owner, who expressed willingness to modify them prior to shipment. In order to make sure that K9's decking was compatible with my dog-run prior to committing to a full order, she helped me place my order in two sequential shipments. Each of my two orders were each shipped within two days of placement, arriving cross-country in just a couple days. I am really pleased with the final results, as well as my customer service experience. The decking units themselves are thoughtfully-engineered, and well-made. I am happy in Ohio, and would recommend them.

J D

2018-05

Great cs,ease of panels add on, doors are about 3 feet wide....BUT panels came chipped everywhere,pointy pieces of metal everywhere; Seller advise to inspect, but panels are bolted down so delivery driver can’t stay long enough to allow inspection, several panels were damaged. I ordered the best,Pro Panels, but are just painted, not “hot galvanized dipped” ..the 4 foot panels are too flimsy, a 4 month old pup can push it out of place. The pins are too short where 3 panels meet,had to buy 8” screws instead....panels don’t have a foot/support in the middle,just in the corners. They are much better than those sold around in general.

Jacki Danielle

2022-05

I'm so disappointed with my experience with this company. I run a grooming salon/boarding facility and had really hoped to develop a good relationship with this company for future supplies and purchases. Unfortunately, my first purchase came to me with the wrong panels and missing items. Nothing has been done to remedy this despite reaching out to the company numerous times. I have tried over and over again to reach out to this company and have been more than kind and patient. I feel like they simply don't care about their customers. Unfortunately, I will never purchase from this company again nor do I recommend them.

Austin Thelen

2019-05

Let me start out by saying I have purchased about 50 kennels from this company over the past couple years. Did the kennels arrive weeks later than they promised? Yes. Did the kennels arrive bent? Yes. Was I missing hardware when they were delivered? Yes. But none of this is anywhere near the worst part of these kennels. For the reason below DO NOT BUY THESE KENNELS FOR COMMERCIAL FACILITIES!I also purchased the “anti-fight panels” to protect barking and fighting between dogs. What I didn’t realize was that the design of these kennels is completely flawed and allows dogs to interact with each other even when you use their “anti-fight” protection. The kennels have about a 2 inch gap from the floor to the base of the kennel walls. We had a dog recently stick its paw in this 2 inch gap. The dog in the adjacent kennel bit its leg and pulled the leg into its side of the kennel severely damaging the dog. As a facility I offered to pay the medical bills and am now out about 4000 dollars. I have emailed the company 5 times over the last 3 weeks and they refuse to answer me and the customer service rep said management would call me and never did. I showed them the pictures and just wanted to make sure this didn’t happen to any other facility, and this company doesn’t seem to care about the well-being of its customers or dogs in general. The owners of this company should be utterly ashamed with how they do business and I warn you in the strongest way possible do not buy from them.

Jenny Marshall

2022-05

First off I am really surprised by all the bad reviews. I had a wonderful experience with them. A couple panels were damaged during shipping but replacement panels were sent right away. I LOVE our runs that we got from them. My only complaint is they didn’t send directions but they have tons of videos on their website.

Deana C.

2021-05

I just order our Barn Kennel Combo. I was so happy with the customer service while ordering these - I talked to Chris both days and I had a lot of questions as I wanted to make sure I was getting a dog house/kennel that would fit my Goldens. He happily answered all my questions and even went out of his way to measure the dog house for me to see what we would need trailer wise to pick up. Very happy with my experience with Chris and the K9 Kennel Store their prices are hard to beat I have been looking for months and their products looks really nice - We are very excited to get these and try them - Will defiantly be back for when we need more - Thank you Chris and K9 Kennel store