Jay's Ace Hardware

Will Allen

2024-03

It's probably one of the best businesses that I've ever been to. It's always a friendly atmosphere. I would much prefer to come here before any other hardware store hands down. I have had the pleasure of having Kelly take care of some customer service for me, and she is absolutely one of my favorite people. She's helpful, knowledgeable, and friendly. Thanks for making my trips here always a great experience, I'll be coming here often.

Kayla

2024-04

I asked one of the employees an older gentlemen for help finding something and he just ignored me. I stood next to him and asked for help and he didn’t respond or look at me. He knew I was there talking to him but he still didn’t acknowledge my existence. I figured he was busy so I waited a couple minutes but nope still nothing. So I just walked away and asked the female employee at the counter instead. She was nice and she helped me. That was really weird and uncomfortable

Jennie l Knudson

2024-02

My Dad and I went in for a new snowblower and we had 2 guys greet us and were spectacularly helpful and knowledgeable! I have never been there before but after this great experience I will be shopping there more often and we got a great deal on the snowblower AND they assemble and deliver it for free ! Wow 🤩 I’m super impressed ! Thank You 😊 So they can be recognized it was an older guy and an assistant manager with long hair both absolutely fabulous employees!

Zack W

2023-12

Avoid this ripoff station! Everything is 20-30% more than any other hardware store and theywon'tt let you return things.I bought plumbing components here that were missing parts. I have tried to return them here multiple times and they can't do a return without a manager. Problem is management seems to always be out on delivery or lunch.I returned it to the SLC ace with no problem. This Ace is horrible!

Isaac Del Hierro

2024-02

Comes in clutch when you don't wanna run to Riverdale for Lowe's/home Depot. Staff is always available to help with everything, very friendly and knowledgeable. Been coming here exclusively for HVAC filters, not gonna be at the price.

Kurt Lyman

2024-03

Very helpful. It's nice to see a hardware store that still has great customer service.

startingbanjo

2023-12

I went to Ace to have my knives sharpened on there new machine. But it was more of an experience just walking through while the knives were being sharpened. The crew there were extremely impressive, it's like the Hardware Shop I grew up with in the 60's.

Don Barton

2024-05

Thank you guys! Even though I visited on a spring Saturday when it was extremely busy I received first class attention can not thank you enough for that.

Brett Naisbitt

2024-01

Don’t buy tools here…they advertise a Full Lifetime Warranty yet DO NOT honor it nor do they have any information on how to warranty an item. Ratchet was used twice and failed.

Timothy Smith

2023-10

Worst experience I have ever had. I have been consistently shopping here since the store opened. Today The staff basically called me a liar and when I proved them wrong they didn't apologize or care that I said that I would take my business elsewhere. The told me to "go ahead" They should all be replaced by a staff that actually cares about the customer!

Winston Smith

2023-12

Always friendly customer service and great for small jobs, limited variety and options compared big box stores. They can make keys, match and mix paint. They need to have bathroom acceptable without a key, feels like something you'd find in South East La.

Tom Thorpe

2023-09

Web site said it was in stock. Drove across town to get it. It wasn’t in stock. Looking for a 5lb propane tank and the Ace hardware web site said Jays had one so I drove there to get it and a hose for the tank. When I couldn’t find it I asked and got “well if they say we only have one them that means we are out of them. I can order you one”. I can order one fromAmazon and have it shipped to my door. Which I did so much for supporting local businesses.

Jack smith

2024-01

Gavin was very helpful and gave me a tour. He deserves a promotion.

B S

2022-05

Nice store with friendly and helpful staff.

Bryan B

2022-05

Great little store. Amazing selection of specialty tools and a better selection of screws, nuts and bolts then big box stores

Robert Richardson

2023-05

I now have a favorite hardware store in Jay's Ace Hardware. I have been shopping for a new snow blower and most of the big box stores wanted a fee to assemble and deliver it. I found out that Jay's Ace Hardware not only assembles but they deliver at no cost to Layton. They were just great people to work with and I will now look forward to supporting this local business in the future.

scott luoma

2023-05

Went in for a chainsaw and I found amazing customer service from two gentlemen Jay & Diego. They had everything I needed in stock except the chain and wouldn’t let me go until they found an available chain at a near by store, so because they didn’t have the chain they gave me a great deal so I could save more money for the chain. Again amazing customer service and recommend this store to anyone as well as big thanks to Jay and Diego for hooking up a Stihl chain saw MS-271 20” bar

Chad Oliver

2023-05

These guys are the best!! We walked in they asked how they could help, went above and beyond. We also filled 2 propane tanks they told us to wait there took them out of the car and loaded them back up. Can't find customer service like that anymore. This is my new favorite go to!

Jessica Cobabe

2021-05

Jay is super helpful! Found what I needed (corse thread wingnuts) and is ordering more for me! Excited to bring my flower press to life!

Jim Williams

2023-05

This is my go-to place for everything household. Great paint, plumbing, outdoor tools, and nuts and bolts section. If they don't have it, you don't need it. Just kidding, but they have a great selection and awesome, friendly customer service workers.

Brande Watkins

2023-05

Let me tell you about the DISASTER of customer service (or lack there of) I experienced today!Today, I went to Jay's Ace Hardware to get a charger for my motorcycle, not knowing a hell of alot about chargers, I just thought when i approached two associates (or at least one of them) would assist me...... NO! The two men I came into contact with asked me if I needed help, I explained what I was looking for, a jump battery so I could charge my motorcycle quickly, the younger gentleman said, "you shouldn't do that", "aisle 13".... THATS ALL! AKWARD! I went to aisle 13 and had to Google information since NO ONE would help me!It gets better, once I selected a charger, I took it back to where I initially was, at the register, this time the older gentleman of the two was there and I started asking him if this would work for my motorcycle and he said " let's take a look". For whatever reason we took the box to another register and he began to look at it outside of the box. As the older gentlemen was looking things over, he says this should work when another customer comes over to ask where the wrenches were.... BOTH ASSOCIATES said nothing.... WHAT KIND OF SERVICE is this??? Then, the other customer walks off and the younger associate tells us to please take my charger and move to another register....WHY? There was no one waiting in line behind me, we moved only to go right back to where we were so I could get rung out.I'm a frequent shopper for my motorcycle and based on my experience today, I WILL NOT go back to this establishment to spend my hard earned money just to Google information on products in this store, u might as well have bought it on Amazon!I was deeply DISSAPPOINTED and it goes to show you, the service industry is seriously lacking these days, TRAIN YOUR STAFF BETTER, you never know, you might've kept me as a loyal customer.

Cary McQueen (DjMack900)

2024-02

Great place to find hard to find older appliance filters

T B

2023-05

Checked the website and it says it closes at 8pm. Walked in at 5 mins to and was abruptly greeted and told that the store had closed and to hurry up. Was again reminded while looking for my item that the store had closed. Mentioned to the gentleman thst I looked on the website and it said 8pm was closing. Rather than being kind I was told that they changed their hrs 6 months ago. Guess Ace doesnt need my business that much anymore. Maybe a quick review on what pays this gentleman's paycheck are customers.

Douglas Adams

2021-05

Im never going to the big stores again i spent an hour at lowes trying to fix a faucet hookup problem. went to ace and he had me set up in 5 minutes. thank you

Tom Wingert

2023-05

I would like to express my appreciation to the Ace Hardware employees working at the store located on Harrison Blvd.I was greeting immediately upon entering the store and ask how they could help. The employee who helped went out of their way to assist me in finding what I was looking for and even lent me their reading glasses to read a product labelThe employee’s made my experience feel like a throw-back from yesteryear when customer service was something employees took pride in…thank you sooo much for restoring my faith in people and our community. I hope others recognize your genuine kindness as well.God Bless!

Disc erner

2022-05

Went in to get some windshield washer fluid, and was met with a greeting from Kelly who immediately offered help. Even offered to grab the item for me!She went above and beyond my expectation, and for this, I'm writing this review.Thank you for making this experience easy, and enjoyable!

Millie Stansfield

2023-05

Super good for quick, one or two item stops. They have all the simple, everyday things you need for projects at a decent price. And free popcorn Saturdays are always a hit.

Jason Judkins

2019-05

These guys are amazing! I go there often to get a quick item for my house or yard. They are always so helpful and very knowledgeable. They have copied a lot of keys for me and also fill propane. I've never had a bad experience and have been shopping there since they opened.

Michael Larsen

2023-07

They help with my key fob every year. No problems , no questions. Great place for your home needs as well.

Nate

2022-05

Excellent customer service! The store manager Jay went above and beyond regular customer service. We bought a snowblower, and the truck we had planned to use was unavailable. He offered to drive it to our house, which wasn’t in the valley, and we said we could buy it at another Ace some other time. He insisted and ended up delivering it to our house. I can’t believe the extra mile (literally) that he went to provide the best customer service I’ve ever seen. The store is in good hands. I definitely recommend the south Ogden Ace.