Cricket Wireless Authorized Retailer

Clara Harris

2024-02

ent in to get new service on my phone great pricing and quick service great lady who took care of me and very good attitude polite and sure knows her jo b with phones very happy with Cricket Wireless

Corey Matthews

2023-05

I have to update my review I'm just going to get straight to the point cricket employees have been the worst people I've ever had to deal with. First off in mesquite I went to the store and waited two and a half hours for employee to show up and he never even open the store that day I'm bluff the employee refused to look at the back of the price taxes the price tags on the front and back one shows the price of the bundle one shows a price without a bundle the employer refused to look at the price without the bundle absolutely refuse. Location in cedar City I tried to bring my phone in for a return whereas this has been 8 hours I had this phone employee insistedce there was a scratches on the phone I asked everybody out there I'm running to to find the scratch on my phone nobody can find the scratch but the boy found two of them somehow there's absolutely not any scratches it still does not have any scratches what is it I just like I'm trained unprofessionals I suggest avoiding cricket s customer service if you want to create a phone go to the store in Washington Utah big experience there every time all I want when I'm walking to the cricket store I expect the cricket employees to know their prices and have some customer service skills. That's all.. at least I have been with cricket for over 2 years cricket did respond to my review everything changed for me I will follow up and fix this

Connor Darger

2023-05

Employee’s treated me extremely poorly. Manager was with the staff and made no attempt to correct it. Cedar city’s location is terrible don’t come here.(Also, don’t look at the decorations. Or pricing for that matter 😂 unless you want the staff to yell at you. Ridiculous)

Rachel Anderson

2018-05

I've had Cricket service for a little less than a year, it's been fabulous. I hate dealing with customer care, so I go into the store and they do it for me!! Right around back Friday I bought an awesome phone, but didn't really understand all the bells and whistles, so they sat with me and helped me figure it out. They have an awesome staff, who are all super knowledgeable about the products they sell, and go out of their way to make sure I get what I need. My whole family loves them!

Michelle Rosas

2018-05

My husband has been with Cricket wireless for years. He recently had his phone stolen. He has been paying the extra $7/month for insurance to cover theft or loss so we went into the store to file a claim. The store manager couldn't tell us any information about his account (model number of phone, how many gigs, when we bought it, etc...), she did try to start an insurance claim, but she couldn't complete it. We stood in the store and called the claims department, at first they tried to charge us $350 for a replacement phone, when their policy clearly states that his particular phone is only $250. Then the call cut off so we called back and they wouldn't help us, stating that we were over our limit for filing claims. This is the first claim my husband has ever filed in all the years he's been with Cricket. The store manager told us to wait 24 hrs and call back, so we did. We followed the automated instructions and started our claim online, but when we tried to submit the claim we kept getting a message saying that my husband's phone number is invalid, then the claims department wouldn't even speak to us and told us that our information was incorrect. So we waited a couple of days and tried again, same thing. So after about a week and a half with no phone and no help my husband decided to switch providers. Then this morning my husband called the store manager in cedar city to cancel his service. They couldn't cancel our account, we called customer service and they wouldn't cancel our account, we spoke to the claims department and they wouldn't cancel the account. All the women we spoke with this morning were vastly unhelpful and inadequate, one of them actually told me to stop talking. I cannot believe the customer service from this company, don't waste your time or money.

Curtis Weber

2023-05

Kimberly was amazing in helping us get things in order for an account left behind by a deceased loved one. Thank you.

sue mcaley

2018-05

This is by far the worst Cricket Store I have ever been to. Cricket has some positives, but absolutely lacks in customer service. They do not stand by their products and will charge you an "upgrade" fee if you switch phones. Here's my advice, you can save that fee if you can take your SIM card out of your old phone, put it in the new phone. Also, if they claim your phone is unable to charge, insist they try a different charger. I do not trust their integrity.

Willard Stead

2017-05

I would do 0 stars if possible. Cricket is a nice company with good products, except if you are older, and have any questions or need any help on how to use your new upgraded wazoo equipment you can expect a very condescending attitude from a young person who will apologize because he is not able to explain every damn function or every damn phone that he sells and that I am obviously a old dumb ass. Not his exact words but his exact meaning and mannerism.

Robin Graham

2020-05

Terra was amazing, it took a lot of time and effort to get all of our various accounts transferred from other providers and she did great, lots of patience and knowledge.

Martina Hinojosa

2022-05

Awesome, good those 2 beautiful girl's are so nice they're explain to me what I need and what to do with one smile all the time.

Adam Rizzo

2018-05

I bought a refill card from wallmart for my Cricket phone..When I took the plastic strip off the back it took off all the numbers needed to refill the phone service..Cricket said there is nothing they can do, even though there is a SKU number on the back that has all the info they need..I know this for a fact because how else would you be able to scan the bar code at the register to be able to activate a specific card, with a specific number to activate it ..Anyway..Cricket wont help.. And Wallfart wont return it because the have a no return policy for Cricket cards ..Flushing 40 bucks down the toilet would have been better because at least I would have been able to wave bye to my hard earned money as it went away

Nicole Lowe

2020-05

Omg!!!!! Terra your the best worker in a cell phone company in my whole time living I've never met someone as interested and focused and respectful as you keep up the amazing work ...maybe one day here soon you'll own the whole dang company !!!!

Corbin Eggleston

2017-05

Went in to get a phobe for me and my wife and i was pow on cash they offered us a deal and it was still too high but they told us to come back as soon as we had the money and they would get us set up returned the next day and asked about the deal and they simply said sorry that deal was for yesterday there is nothing we can do to help you this wasn't a promotion this was there boss trying to drum up business but because we didn't have the money at that exact momebt the deal was no longer available thanos for nothing

Andy McMurdie

2020-05

We love the service, and the people at the store always very helpful

Ashtoone 01

2020-05

Did not have actual crickets but they have me some mints so I'm happy

Nicholas Howerton

2019-05

Bad customer service the girls working in there don't know the store policies and are rude .

Valerva Gmail

2017-05

They all wanna sell to you and all of them know everything about the phones and what you can do with them. NOT.

Janet Barrera

2020-05

Friendly environment they do like to help you!

Jordan's savage world

2021-05

Terra is really helpful and knowledgeable thank goodness for her

Carl Popp

2020-05

Service Dog Friendly and handicap accessible.

coledude21

2020-05

Amazing service as always

Stephen Benson

2018-05

Had great service

Tina Marie Montgomery

2018-05

Been with them 5yrs and counting

Smartmobile DeYoung

2019-05

Super cell and accessory bundles!

James J. Christy

2020-05

Nice cricket store

Ryan Reep

2020-05

The best

kyle dover

2019-05

Well taken care of

Katherine Yelisetti

2018-05

Crappy customer service.

William Thompson

2017-05

Great employees

Becky Slack

2018-05

Convenient to pay bill