Strattons True Value Hardware

Kim Koscinski

2024-03

Went by TSC for a propane hose that showed they had in stock (per their website). Got there and they didn't have any. Drove down the street to Strattons. Bought a hose, which wasn't cheap and went home. The hose did not fit the tank properly. I still had the receipt and it was within 30 days, but when I tried to return it, they refused. They were too lazy to put it back in the package, tape it up, and send it back to the manufacturer. So now I'm out money AND stuck with a hose I can't use. Definitely will not be going back to this place with horrible customer service like this.

TRICIA L Riley

2023-11

I Purchased for a pretty penny, a garden wind twirler put it on my front yard and the screw on one side constantly on twisted so I was constantly going out twisting it and tightening it. The other side was fine. Then I came out two mornings in a row several of the metal blades had broken off. I examined the blades and it’s pretty as the item is the metal is paper thin. I returned to the purchase, sir, that I bought it from and her name is Joy and she happens to be the owner. She remembered that I bought it, I didn’t have my receipt I would’ve been happy to take a store credit she actually said to me “we’ve never had anyone return this before“ so I say “I’m returning it now how many do you have to have before you believe the customer that it broke because of the wind ?”Then she accused me of it, having been broken for more reasons other than it just being wind. She pointed to a part of the blade being missing, and I pointed to another blade that had broken off that that same area was not missing so that doesn’t prove anything and I is the customer to her as the owner and telling her these broke off in the wind so it’s a cheap, flimsy product. Again she said “we have these sitting out by the road twirling really fast all the time something else must’ve happened “so she’s out really really calling me a liar.. this is the owner calling me a liar, because she doesn’t believe this flimsy Windmill thing broke off in the wind! Then again, she stupidly says to me “well it’s not meant for the beach because the past few days the winds have been really strong so it wasn’t meant for that it’s an act of God“ so I say “OK so how many miles an hour do the winds have to blow before I know to take it in since it’s not meant for these kind of wins?“ I mean, this is a stupid argument on her part, all of them were stupid arguments. Then one of her dumb employees a girl just gets smart with me because she doesn’t like the fact that I’m questioning JOY, The owners dumb argument against this, obviously defective product, and what’s worse is accusing me of lying to her. Then another employee jumps, and it tells me I’m not being very nice well hell no I’m not being nice because he missed the whole part of the conversation or she’s accusing me of breaking it and it was not the wind. You would be mad too when Employees just jump into defend her but they haven’t heard her accusing me of being a liar. Then she says “do you have a rear receipt? So you ask me at the end after you accuse me a liar I have already told you upfront I don’t have my receipt but I bought it from. YOU!!! The owner and she remembers it because they’re not another one in there and it wasn’t very long ago. This is an owner with a small town mentality, no business sense whatsoever used to selling her little trinkets and being the pleasant old lady at the front desk but she has absolutely no business sense. To accuse your CUSTOMER lying and then making really ignorant comments about the wind, and I should know it shouldn’t go in this wind, act of God, all this nonsense. This is the kind of mentality that can handle a little sweet shop in town, but is losing business, and will continue to lose business to tractor supply because she has no common business sense.

Garry Salisbury

2023-11

I was in the store when a lady walked in with a return. The owner of the store actually called her a liar or it was an act of God. No return. Then he'll broke loose. The customer was totally mistreated. I will never frequent the store again. I have shopped there over 10 years.

Vanessa Abshire

2019-05

This place was okay until i had my service dog with me. When i walked in I was told no animals so I said she is a service dog. Reply was no animals. Little disappointing as i need my service pet all the time.

Jerry Yager

2022-05

Always loved this place. Been in there a few times after having been absent for decades. Always nice to see a family owned business succeed through the generations.They moved the register to where the stereo equipment used to be located, got rid of the VHS tapes, and still have a great selection of general purpose hardware and automotive parts.

Devin Thibodeaux

2023-10

Great people, awesome customer service, and large selection

Steve Dezell

2023-08

Excellent service. Good selections of hardware. Automotive parts & limited service.

Callie Dykes

2019-05

Tyler and Charlie are the best people at Napa!!! We are 4 hours away from home and they helped us out with doing tests and getting parts. The other employees were so helpful and kind during this stressful and upsetting time. Would recommend them to anyone in home town or passing through.

CROSSPLANE NATION

2021-05

Had what I needed. O'Reilly's in Winnie didn't have the spark plug I needed so went here instead. Price was spot on and very quick service. I will go here 1st before going back to O'Reilly's.

Richard Landry

2022-05

I have always had great service at Strattons even back when it was Western Auto. The people there go out of their way to make you comfortable shopping.

Dennis Hobbs

2023-05

Came in to buy a plastic putty knife and they actually had 2!! Bought them both!! Excellent service!!

Jean Caruthers

2019-05

I am always pleased when I purchase an item large or small from Stratton 's True Value! The respect and consideration given to me Every time I walk into their store is hard to find these days!

Paul Walker

2023-05

Great small town hardware store with a friendly helpful staff

donnie savoie

2023-05

They have just about anything you need. Very helpful and friendly and knowledgeable.

Jeff Schamp

2022-05

Very professional staff, helpful, curtious, pleasant, shopping experience. Wide variety of inventory.

Robert Buentello

2021-05

Fast friendly service home town feel if they don't have it might be able to point you in the right direction.

Curtis Nash

2022-05

Has to be the best place in the area for sure. Everybody is nice there and always smiling service

Chelsea Sigler

2019-05

A HUGE thanks to Tyler and Charlie for the help today!!!! A friend of mines truck died on the side of the road in crystal beach and we were towed here, they have helped us tremendously through this stressful event!!!

Kory Smith

2021-05

Great place ok prices anything you need from home projects to automotive and yard work overall the place to get what you meed

Richard Sallee

2022-05

Great people that have what you need. Awesome Room AC units for a fair price.

Randy Diller

2023-06

Very friendly and helpful people..

Ryan Adams

2021-05

Great selection of case knives! People are always helpful and friendly!

Melissa Hodges

2018-05

Love the friendly staff & can just about find anything you need.

Neda Hopkins

2022-05

Love True Value If they dont have it they'll order it

Krazy Kjun

2022-05

Love the stor everyone is always so helpful and friendly 😊

Carl Ponder

2023-09

Always have the rite parts

Kyle Marino

2021-05

Always has what I need, and great customer service!!

Ron Krus

2022-05

Extremely helpful home town hardware store.

Greg Simon

2018-05

Locally owned hardware and auto parts. 4 service bays out back. Thumbs up!

Jessica Cole

2022-05

Cool guns, Cool electrical parts + a NAPA. Winnie's one stop shop