Walgreens

Ted & June Sanborn

2024-04

I have used this pharmacy & store for 5 years now. I've never had any problems filling a prescription. Pharmacist even came out to help me find what I needed on the shelves. Pharmacy tech was kind enough to run several prescription discount cards to help me get the best discount. The manager is organized, kind, efficient & helpful. Cashiers have always been helpful & friendly as well, willing to help me find items if no other customers waiting. I've both heard on the phone message, & seen the Pharmacy closed for lunch hours sign, unless they've changed something. Understand all pharmacies had some problems getting supplies since covid & when the employees were striking. But maybe if we give a little grace, & a kind word? Who said, "People raise in performance to the level of accolades they receive"? Who said, "Do unto others as you would have them do unto you"? See a problem? Be proactive & inform the manager kindly. Not hurt the whole company, putting people out of work, by bad mouthing to the public. Constructive guidance, not destructive to lives & businesses.

Darren Bolotte

2024-04

The pharmacy is a unreliable and could careless. They never have any of the medications in stock that both my spouse and I require. Their excuse is that it’s always coming from the central pharmacy but can take weeks. This is until they get a call from your doctor and miraculously find a way to have it same day or next day. Always a hassle, always lies, always trouble. We are switching to another pharmacy as this place is always a nightmare. Thankfully it has not be dire yet but I don’t want to take chances in needing a medication from them that is life saving.

Carly Zoerb

2024-01

Waited 30 minutes to get someone to hand me photos from behind the counter and then still had to wait in line for another 10. No one seems to understand what customer service means.

Brent Taylor

2023-11

I have a question.... what are you people in the drive through line getting? It absolutely blows my mind. Cars in front of the window for 10, 15, even 20 minutes. It has never taken me more than two minutes to complete my transaction once I'm at the window. Walgreens isn't the problem. It's the public. Maybe there are some super sweet meds that are in a time delay safe or something, I dont know. Anyways, I had some time to kill so I wrote this review while waiting in the drive through line. If you have a podcast you like or a good book and you want to knock out a few chapters I highly recommend the drive through at Walgreens. Five Stars.

Lorraine Griffin Johnson

2023-12

Drive through needs a better system. You can't drop off prescriptions and wait forto be filled while in line. The empty lane needs to be turned into a wait area for those who don't haveprescription s sent in

Anthony Pacheco

2024-01

Well I was looking for an Amazon gift card for Christmas but they only had bday cards which worked for me regardless. The service was very helpful and the cashier rep was very nice and friendly and had the prettiest eyes I've ever seen!

Delia Diaz

2024-01

Photo tech Gabriela does not know how to rotate photos for dyi passport photos then when I asked her to please take my newborn twins passport photos she said their camera was not working and to try cvs

Chelsea Owens

2023-08

If I could leave 0 stars I would. Me and my husband went here to get a quick passport picture. We had our kids with us so my husband went in first while I stayed in the car. He got his picture done no problem. I walked in next to get mine and the lady refuses to take mine and was extremely rude about it. Went down to cvs and they graciously took my photo and was super friendly. Never using Walgreens again.

cody kintzele

2024-04

Couldn't even sell me my meds to help me breathe at a minute before close.Still awake at 4 am suffocating.

Ariel Cox

2023-05

If you need to take a COVID PCR test do no take it here, the send the test to LabCorp and it can take 3-5 days to get the results back. LabCorp doesn't work on the weekends and therefore you will not get your results in time for an international flight that requires you to get results within 72 hours of your flight. Walgreens shouldn't even give this option for a Friday/ Thursday test since you won't get results in time. Bite the bullet and pay the extra money and drive to a lab in euless, Arlington etc and do your test there where you are guaranteed the results from 2 hours, same day, or (actual) 48 hours. This has made us miss our flight and lose thousands of dollars.

Patriot Man

2023-05

Great pharmacy! Nice people, fill my prescription on time when I call it inI read lots of hate on the reviews but if you are an organized person and call your stuff in ahead of time you probably won't run into the issues you are reading about in the reviews. Just put in 5 mins of work ahead of time vs waiting until it can't wait and expecting perfection from others!

Jeremy Weller

2023-06

Always call to check pharmacy hours, the Walgreens website is incorrect and apparently no one is smart enough to change it. So you can end up having to wait an hour in your car due to their negligence.

Phillip Channard

2023-08

Don't give this store business. The store manager literally told me to go to CVS because she doesn't know how to print a document ordered online. We drove 40 min from our home because it said it was ready. This location needs to close. It is cancer.

Chris M. Smith

2022-05

I'M DONE!!! This is now the 3rd time I have requested my refill to be shipped because I am given that option on the app & due to the lines being so long and slow now. I received an alert that it was ready for shipping, but then received another alert that it was ready for pick-up. They did not ship it out. They then try to make me either come in the store or go through the drive-thru, which either option is now normally a 1 to 1.5 hour wait. I called and was DETERMINED i was not going to hang up no matter how long i had to hold on the phone. My call was answered after 42 minutes on hold to ask why it had not shipped, same story... they just say we will get it out for you. No reason or excuse, they just didn't ship it. No more, I am transferring to another pharmacy immediately.

Garrett Caudle

2022-05

The pharmacy here has the absolute worst customer service, nobody back there seems to know what they're doing or that they care at all about anybody's prescriptions getting done in a timely manner. No matter what scheduled time they tell you it should be ready it never is, drive through lines are always wrapped and takes an hour to go through five to six cars. You can go right down the street to CVS and get in and out and matter of minutes and prescriptions are always ready on time! Even the Walgreens in red oak is 100% better than this place!

Tiffany Jones

2021-05

This has been the worst pharmacy experience of my life!!! They take a week to fill even a regular prescription! I had neck fusion surgery and had trouble swallowing. Literally couldn’t swallow and it took 4 days to get my steroids. 4 days!!! And I have had to call numerous times to get them to fill my medications because they HAVE my insurance on file and don’t run it until I call!! AND, not only that, but they don’t even RUN OR FILL it until I call!! THEN, it takes days to get filled! This has been an issue for 6 mo the and my insurance HAS NOT CHANGED!!!!! I recently got sick and needed medication for shingles and on the same day, they filled the same medication twice and gave me both bottles with the same prescription number on it! I am in the medical field and knew that there was an issue. I was also given 2 glucose meters on 2 separate days. When I brought both these issues to the attention of the pharmacist, she focused on telling me I was only charged for 1 of each of these. What if it had been a narcotic or a Med that would have done damage if I took both bottles?!?! They are so focused on doing covid tests and vaccines right now that they are taking a week to fill critical medications. If you can’t do your primary job of filling medications, then you need to cut back on ancillary services or get more help!! I am so done with this place!! They deserve zero stars!!

D B

2020-05

Not surprised at all to see so many negative reviews. I’ve had multiple issues with this pharmacy but the worst is being shorted twice now on my medication. The first was for over 30 pills and today I was shorted 60!!! The error was eventually explained after speaking to the pharmacist, but still unacceptable!! YOU MUST do a clean count on pills when orders get messed up or changed, and they did not. Many things were assumed by all staff which truly revealed their incompetence. You can not make this many errors when it comes to medicine!! The staff is very unprofessional and most definitely not trained properly. In one day alone I think I was told 3 different stories with regard to my medication. They honestly have no idea what they’re doing. I am still owed 180 pills from them (which also seems to be the norm) but I will be switching pharmacies as soon as I receive them.

Michael Wesselman

2023-05

Website and sign says pharmacy open 9:00 a.m. to 9:00 p.m. but they don't tell you they're closed from 1 to 2:00 p.m. There's no signs in the store to let you know either.Website says walk-ins welcome for vaccines but. you must have an appointment and the person behind the counter will write down a phone number for you to call to make the appointment instead of just letting you make an appointment. I chose Walgreens because they had the type of covid vaccine I wanted listed and now I'm not so sure they actually have it.Location is tricky because three roads come together right in front of one of its entry-exit points to its parking lot.

Faith Thomas

2022-05

I wish I could leave zero stars. I have gone through Walgreens pharmacy for several years and they have always been great. Not anymore. After changing their pharmacy hours they have became AWFUL. And not to mention they no longer take a MAJOR insurance group that my kids are in and had a whole ordeal having to switch pharmacies. I will never use Walgreens again for medicine. I’ve wasted hours of my life sitting in the line for nothing most of the time. Granted the employees are usually always friendly and nice, just not there with the timing of getting people their prescriptions.

roadrunner beepbeep

2022-05

I honestly don't know how this horrible place stays in business. From being on hold upwards to 45 minutes, then being cut off to being met with inept workers giving you the wrong information, and often the wrong prescription. Last week they filled my 90 day thyroid twice within3 days. I have no idea why they insist on being horribly rude. Even the Pharmacist doesnt care. Often I wait in line for 45 minutes for a confirmed prescription to find that it's nowhere to be found. I just hope this pharmacy doesnt mess up so bad that they harm someone.

Jenn (Jenn)

2022-05

You will die waiting on your prescriptions from this pharmacy. Was told by young lady that she would be right with me, but ten minutes later still no help! I pulled around and went inside and the young lady was texting on her phone and stocking shelves. This is just outrageous. 2 people ahead of me had been standing in line well over 30 minutes. No sense of urgency whatsoever, so if want the worst experience ever come to this location.

Kati Martin

2021-05

I hate that I have to even give one star! I have to go here often to pick up my grandmother's prescriptions and it's always messed up somehow or takes an hour to get through the line! Recently ordered photos online which said it would be ready in two hours. I showed up after the time they were supposed to be ready and they hadn't even started printing them yet. 3 hours later, I called and they said they would be ready in 15 minutes because they just needed to be packaged. I get back to the store almost 30 minutes later and they're just sitting on the counter, still not packaged. I wait inside for them to be packaged and the associate acted like it was a huge inconvenience to her.

Lindsay Savell

2022-05

I understand the pharmacy being under staffed but the ones working dont have to be so rude. I was ok waiting in a 30 min (only 3 people) line thinking they were understaffed but the rudeness made was not ok. There system was down for 3 days and I couldn't go to another Walgreens. Walgreens itself needs to update some policies too. I will make the drive to red oak.

Persephonie Cole

2021-05

Waited at the photo counter for several minutes while 3 different employees walked past me, not bothering to see if I’d been helped or to offer any assistance. Super rude. I get that some people may not be trained on certain stations, but if you have a line of customers then the least you can do is find someone who can help, not just ignore the situation.The shift manager eventually wandered by and was very nice, (I had to cancel my photo order because they were out of 4x6 photo paper And wouldn’t be getting any for a week) and was the only person I saw with any human decency. Just a pro tip guys: if you are awkwardly avoiding eye contact with a customer rather than seeing if you can help than you aren’t doing your job.

Philip Barber

2022-05

I rarely write reviews; only when compelled to do so by an exceptional experience. In this case, the experience has been exceptionally poor. If you wonder why this pharmacy has such poor reviews (after all, it is a Walgreens), perhaps I might be able to shed a little light on the situation with the Waxahachie location.Aside from the fact that Walgreens pharmacies are notoriously higher than many of their competitors, the chain generally enjoys a good reputation in terms of service, which offsets the inflation of their prices. We are consumers of both goods and services. Excellent service is worth a premium in many situations.My experience with this particular Walgreens contradicts my previous experience at other locations and was as follows:Day 1: I call to check on a prescription that had been sent in several hours earlier. I am on hold for 13 minutes, during which time I am assailed by a loud pronouncement "WE'RE SORRY BUT...." every. twenty. seconds.So it is impossible to work or really do much of anything else while I am on hold because every twenty seconds I am being screamed at about how sorry they are. Now, when I first began holding, I was informed by the voice that there was one caller ahead of me. Somehow, during the 13 minutes, I was tossed back in the queue. I know this because after several minutes there were three people ahead of me.Perceiving something was amiss, I decided to hang up and call back.This time I am on hold for another 12 minutes before someone answers the phone. 25 minutes total wait while being screamed at by the mystery voice every 20 seconds about how sorry they are.I am then put on a soft-hold. you know, when they ask you to hold after you've been on hold for 25 minutes. No problem. Finally, after another couple of minutes, I am asked for my information, etc.I am told my prescription will be ready in an hour. Cool.30 minutes later I receive a call. They don't have my meds. It will be tomorrow I am told. FineDay 2: Around 2:30 I decide to call and check on my prescription. It was my lucky day (sort of). I am only on hold this time for 7 minutes before a human addresses me.I am now told that the truck came in and they will look and see IF my meds came in with the delivery. they will let me know she says. Now, this prescription isn't something exotic, mind you. It's a staple pretty much everywhere.So I am now 2 days past due on my meds and am told they're going to see whether they have them or not even though they told me they did and then they didn't and then that they would have them but now they don't know if they do.So, I am paying about 50% more for my prescription than I would at HEB and that premium that is supposed to be offset by exceptional service... well, the service is certainly exceptional. Only not in a good way.

Teresa Yeats

2021-05

I had an awful experience at the Photo Desk. I had to wait on a clerk to arrive for 10mins. They couldn't locate my order so they reprinted my photos which took another 20mins. No seating available or offered. Was accosted by an associate as I was leaving telling me the rules I should follow next time I order photos. I was using the Walgreens app and followed the instructions there but he wasn't at all knowledgeable about it or the steps that were recommended in order to streamline the whole process of picking up developed photos. Top it off they chopped the heads off of several photos. I wont go back.

Matthew Sanders

2023-09

Best place to NOT get your prescription every single time they have stated for all of my medications it’s not there even tho I’ve confirmed with the doctor that it was sent over.

makenzi xo

2023-05

I experienced very bad customer service here. I asked beforehand if i could return an item and was told by the worker that i could between the return period. i returned it the same day unopened and unused with receipt and was suddenly told that i was unable to make a return. the manager on shift was very rude and treated me very disrespectfully. i had my boyfriend who is hispanic with me and she would treat him even more rude. i don’t enjoy racial discrimination at all.

mica muirhead

2022-05

Horrible experience with the pharmacy! Waited over an hour in the line to be told they are not accepting walk-ins that day. Everyone looks miserable or incompetent. Horrible customer service and very disappointed with how the pharmacist was acting. She looked miserable. Horrible, horrible experience. Went to Waxahachie Pharmacy down the street and was able to get my second COVID shot in under 15 mins. Everyone was so pleasant as well compared to Walgreens. The worst Walgreens I have ever been to! The pharmacist should be very disappointed of how it was ran so inefficiently. I am not one to leave reviews, but my experience was so awful I had to!

Lacy Threadgill

2021-05

Called for my post heart transplant toddler’s blood pressure medication to be filled yesterday. They said it would be ready by noon yesterday. Went there to pick up the prescription at 9:30 in the morning today in order for my 3 year old to not miss his morning dose and they tell me they do not have it in stock. I did not receive any phone call or anything to let me know they couldn’t fill this medication. I told them he is going to miss his dose and the lady at the window just blew it off basically didn’t show any care or try to help me by transferring the prescription to a pharmacy that has it in stock. They are unprofessional and don’t seem to care much about their customer’s health.