CVS Pharmacy

Brandon Rockhold

2024-03

In recent times, my encounters with CVS’s customer service have been nothing short of frustrating. One of the most glaring issues seems to be their phone system, which appears meticulously designed to prevent customers from reaching a human representative. In an era where technology often supersedes human interaction, the necessity to converse with a real person remains paramount, especially in scenarios as sensitive as healthcare and prescriptions.A case in point involves the pharmacy’s mobile application, which consistently fails to reflect updates on prescription statuses. Despite confirmations from my doctor about calling in prescriptions, the app shows no signs of these updates. This disconnect not only causes confusion but also underlines a significant gap in CVS’s digital and customer service strategies.The logical solution, it seems, would be to enhance the app’s functionality and reliability. If the digital tools provided by the company worked as intended, the overwhelming need for direct communication might decrease. However, the current state of affairs indicates a significant oversight in addressing this issue.Furthermore, it’s bewildering that a corporation of CVS’s stature does not allocate resources to employ additional staff for handling customer calls. This decision, presumably aimed at maximizing shareholder profits, inadvertently places a burden on both customers and employees. It’s a stark representation of corporate priorities that favor financial gains over customer satisfaction and employee well-being.Driven by these experiences, I find myself gravitating towards smaller businesses, where the value of personal touch and direct communication is still appreciated. The decision to switch to a smaller, more traditionally operated pharmacy, even at the inconvenience of additional travel, stems from a growing disillusionment with the impersonal nature of corporate giants.This journey reflects a broader desire to reclaim the essence of customer service, where businesses view their patrons not merely as transactions but as individuals with unique needs and concerns. It’s a call to action for corporations to rethink their strategies, prioritize effective communication, and truly cater to the communities they serve. As for myself, I am ready to take my business to places where it is valued, signaling a small yet significant stand against the tide of corporate indifference.

HeyNow!

2023-12

Pain medication was to be delivered 11/10/2023. I received an email 11/11/2023 saying the package would be delayed until 11/14/2023. I have multi-level spine fractures and permanent nerve damage. I called earlier in the day and was told to wait for the mail. Did that and this ridiculous woman told me that maybe I could just do without it or call the post office. This is Saturday! They are closed until Monday!!!

Kierra Lockhart

2024-02

Scheduled a vaccine a week in advance, and instead of them calling or letting me know they did not have it. They told me they did not have it when I was checking in to receive the vaccine.

Haley Latimer

2023-05

I’m not typically a complainer. But this pharmacy is beyond unproductive and unprofessional. Had my prescriptions called in this AM. Need I say for pain and inflammation. Received absolutely no kind of notification that they were received/ready. They’ve been here all day. Nor did anyone answer the phone the 4x I called through out the day with 15 minute waiting durations, to pick up my prescriptions… as a patient in pain and seeking nothing but relief from a simple medrol dose pack and muscle relaxer. No difficult Rx’!!Need I add I’ve been sitting here at the pharmacy in line, still in pain, since 7:30pm for my prescriptions and have yet to be helped at 8:20pm, behind 2 others who had difficulty having their prescriptions filled.Bless the pharmacist if he’s the only employee, as there were no other employees when I picked up my prescriptions, but this type of service, especially in pharmacology, and coming from a medical professional, is unacceptable.The treating physician through my Dr emergency hotline assured me she spoke to the pharmacist herself to assure my prescriptions were called in, whom she also had a difficult time getting ahold of, as a TREATING PHYSICIAN. To get to the pharmacy at 7:30, behind 2 people, and finally helped by 8:20. Neither of my prescriptions had been filled yet and past their closing time 8pm so there was no leaving with them even if they had been.Just to leave empty handed and in pain.Pray this pharmacy fills its shortages/gaps and gets it together in such a profession for their patients sake!

Kyra Edwards

2022-05

Target itself is nice but the pharmacy messes up so much now. The pharmacist is rude. I could barely talk over her. They shorted me 2000mg worth of asthma medication. They also keep filling my medicine under doctors I don’t even see. One of my doctors had to rewrite a script for me again cause they keep making mistakes.

Meredith Jones

2022-05

We went to get our annual flu shots. The appointments online has openings and had an option to click "I am here now" vs booking a later appnt. The woman at the pharmacy was incredibly rude and unprofessional telling us they were only accepting appointments, and if it let me book it now then they would "have" to take us. I proceeded to book our family and then she seemed very frustrated that it let me (talk to corporate about that if you are short-staffed and have issues) and that they now had to give 4 people flu shots. She said how they were fully booked (still listed availability online BTW) and super busy (noone there at that time, mind you).The reason for 2 stars is solely because the lady who was giving the shots was the same as last year and was kind.We will find somewhere else to do shots and prescriptions from here on out.

Matt Hamilton

2022-05

With all of the labor shortages, inventory shortages, increased demand of drugs, vaccinations, and testing for covid, it is amazing they are able to staff this pharmacy. But not only are they staffed, the staff is always helpful and friendly. So grateful for people like this!

Leasha Ali

2018-05

The best pharmacy either side if the Mississippi. Consistently quick service from people who genuinely care about their customers. I get tears in my eyes when I think about how much the staff and the pharmacist have helped me. I trust 100% that they will take good care of all their patients.

veronica Mann

2023-05

The lady with blonde hair and braces was super rude. I asked her about baby formula because they had signs saying they had some behind the counter. She just said “we’re out like everyone else is! Don’t know why it says we have some” then walked away. This CVS is always so disorganized and messy. Go to Walgreens down the street!

Ninna Ashley

2022-05

Chuck has always been very friendly and helpful. The tech I just spoke to on the phone could not have been more rude. If she is going to be in a job like this, she needs to learn how to treat people. She has no business in being in customer service of any kind.

Grace Walker-Ledbetter

2022-05

The pharmacist totally looks like Ted Danson. He was working solo and had a crazy long line but he was still super calm and took care of everyone without making anyone feel rushed. Very cool.

Juan Emilio Canales

2023-11

Pharmacy personnel is adequate now. Overall service is adequate.I'm happy with CVS inside Target pharmacy.

Melissa Johnston

2013-05

Ive been a customer of walmart pharmacy because of the prices, and the past few months ive been a customer with cvs because my lack of mobility and ive always used cvs for my children, recently cvs was extremely rude and hateful with me never asked my condition or why I switched doctors during this hard time with my back and why Ive been trying different medications, so I decided to try Target I tried to transfer but CVS made trouble my Doctors know my condition as well as me trying a different Doctor and why I cant take certain medications, so he had me start fresh with Target. Best service they were fast and they even asked what my condition was. Extremely nice and the prices are cheaper than cvs, I did have to walk a little far but totally worth it, not much of a line. Walmart is nice and price are good there but I cant take how busy they are and prescriptions sometimes arent ready when they are supposed to be. I found my pharmacy I will always use Target for my prescriptions and my childrens, im very impressed.

Karen Worden

2019-05

Seriously the best of the best! Lucia and the others have always gone above and beyond for my family and for everyone! They all truly care about the customers. I hope none of them ever leave! I wouldn't know what to do! :)

suzie brown

2018-05

The people that work here are amazing!!! They take excellent care of my girls and I and we love them dearly!! I would never go to another pharmacy again, unless the people go elsewhere!! We love them!!!

Charles Wall

2020-05

During this time of flattening the curve you would expect the pharmacy staff to keep a mask on while serving customers. The pharmacist had his on, but neither of his assistants were wearing masks.

Rene Arvizu

2022-05

Chuck was rude. He must’ve been having a rough day but we all do every now and then. I definitely won’t be going to this pharmacy anymore. 👎🏻

stephanie alvarado

2023-05

Nelda is best she is always so helpful, always goes out her way to help you out

Shanda Remines

2020-05

Love everyone there, always nice and helpful and very fast at getting your meds to you!

Mary E

2020-05

The best pharmacy in town! The pharmacist and the staff are amazing here!

Ashtin Burleson

2019-05

This pharmacy is awesome! The staff is so nice and helpful!

Bernice Stroup

2018-05

Consistantly courteous! Very informed and seem to genuinely care about their customers

Dana Tuminello

2021-05

Good service helpful in and out very fast I never haft to wait.

dayo alli

2023-06

Cautious , Helpful and professional

Ken Clary

2018-05

Very helpful and professional

Ashley Osley (Momma Oz)

2021-05

Love the staff