Walgreens

Cathleen Mayo

2024-04

We always get great service through the drive thru and the pharmacist takes time to answer any questions we have with new prescriptions. Sometimes they forget to run the scripts through my insurance however it's quickly corrected. And last time they forgot to send back my husband's driver's license and now it is lost foreverrrr... Ugh 😩. We are through there about twice a week so I still give the Walgreens on Troup and the Loop a 9 out of 10.

Jamie Mowery

2024-04

The older woman working at the pharmacy should not be employed in any type of customer service job. She is rude, uncaring, and completely incapable of doing her job. It really sucks that as such a hassle as the healthcare industry is, we have to deal with people like this woman.

Peggy Kenyon

2024-01

I got new insurance and told them to use it, they didn't. I called and they said to come in before they could fix, came in and they are too busy, call back later. Then they told me to call my insurance, who said they spoke with pharmacy while I was waiting and everything was supposed to be good, so I went in and they said never talked to insurance, after several days of this back and forth, I call insurance at the pharmacy and then they came to the conclusion that since they didn't bother to change the date for new insurance in new year it is my fault that they are ignorant, and they can't or won't fix it.

Theresa Hughes

2023-09

If I could give less than one star I would. Worst pharmacy I have ever dealt with. I called to check on my prescription on Friday because it was pending. The pharmacist said that it would be ready on Saturday. I see online on Saturday that the status was now cancelled: I call and they say sorry…we don’t have that medicine. Now I have to wait u til Monday and have my doctor call it in to a different pharmacy. And Jade in the pharmacy is special kind of rude and unhelpful. What a joke.

Sojh Belliss

2024-02

They never have the prescription you need even though they always say they’ll have it “tomorrow”.

Josh Sutton

2023-05

Return policy isn’t honored. Offered store credit but had to wait for a manager the next day in order to “try” to honor *their* policy. For $30. Guarantee you Walgreens, you don’t need to be that stingy.

Randy Semroska

2024-03

Worst customer service I have ever seen. They made me wait an hour then told me they cant fill the perscription but they input it so now i have to do a script transfer. They topped all reviews called on 14th knowing my 15th pickup be delayed now they do a partial and this will cause the full pickup to recycle took over 30 days to resolve this last time.

Rana Spletzer

2023-12

The old lady at the pharmacy working as a pharmacy technician has the worst attitude for no reason, zero customer service skills, she’s very rude and disrespectful.

Valerie White

2024-02

Do not use this Walgreens my over night package sat there for 3 days not picked up!!!

Lng Lng

2023-05

Store manager with the bald head follows me around every time I do a Order there not knowing I make twice as more money than him I have no reason to steal the minute my feet touch the door, and see what color I am, and doesn’t greet!! Racism at a all time high

Jennifer McKissack

2022-05

I had a mishap when I got an app notification letting me know there was an issue with one of my prescriptions. In the confusion, I was worried I would not be able to get my prescription and had them transferred. I received notification that one was filled so assumed they both would be. We were all confused when I came to pick up and they weren’t ready. They were kind, patient and very deserving of their undoubtedly hidden frustration with me. They were professional and moved forward with filling the prescription right then and there. Very grateful to them.

Amelia pratka

2022-05

I use this Walgreens consistently and have never had a pharmacy be so unreliable. Most recent experience is today- them completely losing my paper prescription I dropped off 4 days ago- when I dropped it off they told me they had to order it and it'd take a day or two. I get there to get it today and they've lost my prescription and still don't have the medication and are absolutely no help. What kind of pharmacy losing a prescription?! Not one I want to use that's for sure.So just know if you use them, you may or may not get your medications.Update: I got my prescription resent by my doctor, and they still can't fill it after they told me they could. They called 3 days later after saying they would fill it, saying they can't and can't for two days. I am FED UP with this Walgreens and WILL be taking this complaint further than a google review. Complete embarrassment of a pharmacy.Find some workers who actually know what they are doing.

Kearby Herrington

2022-05

I waited in the drive though for 30 minutes and as soon as I got to the front of the line they threw a sign up in my face saying there were closed for lunch. First of all who goes to lunch at 1:30pm? Secondly it was 1:25pm so that isn't 1:30pm. I got out of my car and went to ask the manager what was going on. I think I was bothering him because he would not look up from his phone. He had no answer. Come on Walgreens. Can't you just pay your employees a little more so there aren't these issues? I can promise you I will never come back. What a joke of a business.

Patricia

2022-05

There is a sign that's reads the pharmacy closes for a lunch break from 1:30pm to 2:00 pm. I was in the drive thru to pick up my medication, the pharmacist checked me out, handed me my medication, I had a question to ask her , pushed the speaker button, when she put the closed for lunch sign up with me still waiting there, looked and made eye contact with me and totally ignored me! I looked at my clock and the time was 1:27, so she put the sign up before 1:30 and I guess her going to lunch was way more important than taking care of a customer! I feel that she was very rude to treat me that way! I will be moving all my prescriptions somewhere else!

Danny Fields

2022-05

Pharmacy was rude and when I told them use whatever was cheaper insurance or good rx they charged me the more expensive option which was insurance and I brought up that it was half the cost through good rx they said it would take a few days to undo the charges. Do yourself a favor and use a different Pharmacy this place will oy do the absolute minimum they have to to keep a job.

Brandi S

2018-05

TERRIBLE customer service! Every time I call in prescriptions from the doctor office I work for, I sit on hold a minimum of 15 minutes. During that time, no one speaks when they answer, they just pick the phone up & return it to hold. I'm not sure what happened to professional courtesy or customer service in general, but how much effort would it really take one of the technicians answering the phone to say "I'm sorry to place you on hold but there are x# of calls ahead of you" or whatever. I've worked as a pharmacy technician, so I understand the insane pressure from customers at the counter and drive-thru and answering the phone that never stops ringing. But you know what, those things are going to happen every day, so hire more people or hire people that want to do their job. I try to steer patients away from this pharmacy whenever possible.

Brian Lemonzo

2017-05

Walgreens in Tyler is one of the Friendliest stores I've been to! Our cashier Brittany Taylor was very kind and informative. She taught us all the benefits of using the Walgreens app!Also, Brooke introduced us to all of the sales products in the cosmetic department. Both were very sweet and helpful! This has to be one of the best Walgreens wee ever visited!! :)

Norali Velazquez

2021-05

I’m not the type of person to write reviews but I was really disappointed in today’s visit. I had went to the store for a pickup up order & the employee that was there to help was so rude! Not only did he not give me the product that I had order because they were out of stock but yet I saw three of the items on the floor. I went back to ask a question and he acted like I wasn’t there then another employee didn’t make no difference because it was the same experience with her. They both were really rude and quite honestly I don’t see myself returning to that specific store.

marilyn shannon

2023-05

Photo section was awesome..all the cashiers that I bvb asked questions of were super nice and helped me find everything O needed with lots of options!

Bryan Simoneaux

2021-05

I think it's a great little friendly quick stop to pick up this in the pick up that great customer service always polite people the employees are always helpful and on a first-name basis with most of them I think they do a great job thanks for being in my neighborhood

Terri Brock

2019-05

The ladies in the pharmacy are great. They try to have all prescriptions ready for me when I get there, doesn't always work but they do try.

FLYHIGH Mack

2021-05

I tried to give them several opportunities due to my house being so close never again the worst pharmacy in Tyler hands down people are rude & do little to help you!!!!!!! Go Somewhere else

Dan Brown

2024-01

In and out picking up a prescription

T P

2017-05

Enjoy shopping here very easy to go in and out

Kyle Hasten

2018-05

Would give 0 stars if I could, just a hint,during flue season have more the 2 damn people working

Brian B

2019-05

Affordable prices on most medications and products through the program they offer. Customer service was ok.

Joyce Williams

2021-05

Horrible customer service even over the phone! It was so bad I moved my prescription to Walmart.

Stephanie Markham

2021-05

Pharmacy is on point. They will search for the best prices on your prescriptions

Kimberly Marie

2020-05

Went to get my medicine at a little before 8 this evening and they were closed! Hours stated differently online!

Brenda Wilson

2019-05

If I could give a zero. I would the worst customer service ever. And some very very rude.