4.3 (1895)
5610 S Broadway Ave, Tyler, TX 75703
(903) 534-5261
petsmart.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jason Gage
2024-01
They had a nice selection and I even found a beautiful bright red colored bearded dragon!
M L T
2024-03
Tiffany did a great job with my 5 lb dog who tries to wiggle right out of people’s hands. It’s impossible for me to trim her nails but Tiffany’s a pro.
Amber Tucker
2024-04
I had to walk around the entire store multiple times trying to find anyone that could help me. When I finally did find someone she acted as if I was bothering her. I asked if they carried a certain brand of dog food, she barely acknowledged me then turned her back towards me and just said "no" I stood there for a second kinda taken back by the situation. Then just left. I won't be back. Plenty of other pet supply stores with much friendlier staff.
Madison Oser
2024-04
We have had really great experiences with the grooming services, until today..Meghan was so rude and unprofessional, I am honestly shocked that someone who communicates in the manner she does, would even consider a customer service position. I actually saw that other reviews were left, stating something similar with her name mentioned.We will unfortunately not be using the grooming services, again.
April Watts
2024-01
The older gentleman who helped me offered up his assistance with a friendly demeanor as well as being highly knowledgeable in whatever I asked of him. He led me from dog cones to dog beds and many others in between. I was very pleased and my dog surely is mighty pleased as well.
Henry Adams III
2024-04
GOTTA KEEP MY KASTRO RIGHT,,,HE'Z SOOOO BAD,,, PETSMART MY GO2 4HIM
Edward -Absolem-
2023-12
It's PetSmart! It's a nice place to visit some cool animals and the good folks who care for them. I'd be hanging out there if I lived a little closer.I have never bought a pet there that wasn't healthy. I have never encountered any staff there with whom I didn't get along.Rates in my top 10 stores at which I like to shop. Others include hardware stores and restaurants. 😁Kudos to PetSmart!
Miss Lil Dip
2024-03
My friend and I were shopping after an initial visit to the Benefield place inside for her dog, that happens to be 80 lbs. And somehow, while checking out the automatic doors was trying to close while her dog was right there and present within the given between door range, just for them to continue to close on him. Could've ended badly. I suggest that door to be looked at. Because if a dog that's 80lbs can't be picked up on the sensor. I couldn't imagine another small animal or child even.
John W Boland
2024-03
Get an aquarium, she said. It'll be fun, she said. She didn't say how expensive it would be, but pet smart people made the experience fun and educational. Good people are well versed in their trade.
Anna Pemberton
2023-12
Always a good experience and I highly recommend Deanna for grooming! She’s is fantastic with my girl, will tell me full details on how she was, and shows so much love and care for Phoebe (my girl). Phoebe even fights to leave because she loves her so much.The reason for only 4 stars is because the last groomer I went to (I couldn’t find Deanna in the app) wasn’t my favorite and my dog was pulling to leave which concerned me. She was clean and looked good, her nails were nice and short and from my eyes she looked really good. But I didn’t like how my dog was reacting when I got there.
Amaya Tacub
2024-02
Awesome ladies that worked in there. They were so sweet and engaged to help us through looking for things we needed. Love the atmosphere!
Nicholas Fratarcangelo
2024-02
Meghan was very rude and made us feel very uncomfortable. She called an hour before the appointment and was trying to get out of the appointment. When we arrived she said she was overbooked and told us to pick whatever treat we wanted to come back. I informed her that I took our dog out of daycare just to get groomed. Never again!!PS- Meghan needs grooming herself.
Aaron Maggard
2024-04
While we did have to look in the restock bins to find a harness for our dog that was the right size, the place was clean, organized and the staff was friendly. I would recommend shopping here for your pet needs.
Daniel Leventhal
2023-12
I’m sure they just lease the dog tag laser machine but it’s awful. Phone number on the back is barely legible after a week and the big bold font on the front each letter gets worse from left to right. You wouldn’t think that a laser etched tag should have this problem but I’m going to have to replace mine after a two weeks if I want the tag to be legible
brylee teichman
2023-12
Always had the prescription food I needed for my dog before she passed and always had a good selection of things. Never had to worry about them not having what she needed.
a traveling Mom
2022-05
A nice selection of pet goods. Friendly staff. They sell birds, rats, fish, lizards, turtles, etc. Pet grooming available. Cat adoption available for $100 each.
Jess W. Dela
2024-02
I absolutely love going to Petsmart! Miss Bethany helped my cousin and I with questions about our reptiles and our future fish tanks. The very sweet associate in dogs helped us with picking out the pawww-fect toys for mental stimulation for hyper-active dogs like our Pomsky and our Staffy terrier. Absolutely will be Barkin our way back!!!
Mark Sexton
2024-02
Love going in here not only do they have any pet supplies you could need but they have a grooming section and a animal hospital in the store, and my favorite part is getting to see all the animals.
Joseph Atkinson
2024-04
Their training classes are top-notch. Their prices are reasonable and their store is clean.
Ruth Lopez
2023-05
Rae C, did such an amazing job!! 👏👏 she was very nice, understanding, and helpful. She made sure to address some concerns I had on my Shih Tzu, and she made this experience amazing!! 100% recommended her!!My shih tzu Frodo, was very happy when I picked him up, he smelled so good and felt so soft!! Definitely recommend doing the Chi shampoo option, thank you Rae again!! You were amazing!!👌
Mark Wyatt
2024-04
I do 90% of pet shopping here. Friendly staff. Great inventory.
Paula Mc
2023-12
Petsmart should not be entrusted with the care of chinchillas due to their specific temperature and humidity requirements. Chinchillas require a consistently cool environment throughout the year and humidity levels should not exceed 60%. It is distressing to witness an ill chinchilla, especially when individuals lack the necessary knowledge to properly care for them.
Cathy Simoneaux
2024-04
Love their employees, they really care about the animals.
Cliff cbaileyretired@outlook.com
2023-12
Did a nice job grooming my dog!!
Francisco Barrera
2024-02
Great service. My dog looks great. Friendly employees. My favorite place.
Amy Utley
2023-12
Very friendly had to pick up n order they were very quick
laroza gant
2023-12
Waited at the fish tanks for twenty minutes and got no help , no greeting so no one asked me if I needed help. So instead of buying 100.00 worth of fish , I left and went next door and bought 100.00 worth of plants…
Randy Semroska
2023-08
Will never go to this store again I have tried several times to buy things they never have the smaller size or they are out of stock. Today was the final straw tried to get my dog bathed and the rabis tag and the health tag meant nothing told them can send them over in 10 min or my vet would send them over nothing they refused him. That was final I can use Amazon and I will do my own bathing and grooming from now on. Funny how MUTTS AND SHAVED BUTTS does not require this. The tag showed current everything.
Cindy Norris
2023-07
We stopped in Tyler, Texas to see if they had any tags that we could put our babies names on. There was a nice collection of cute ones. A sweet cashier helped us figure out how the machine worked and we walked out happy customers!
Amy Anderson
2024-01
Very friendly staff. If this is your regular veterinarian I Highly recommend the savings programs!
Monday | 9 AM-9 PM |
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Tuesday | 9 AM-9 PM |
Wednesday | 9 AM-9 PM |
Thursday | 9 AM-9 PM |
Friday | 9 AM-9 PM |
Saturday | 9 AM-9 PM |
Sunday | 10 AM-7 PM |
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