3.8 (325)
4500 S Broadway Ave, Tyler, TX 75703
(903) 509-2929
locations.einsteinbros.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
dalila Trevizo
2024-05
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Brandi Butts
2023-12
We stopped by here today at 2:50pm, not realizing they were closing at 3pm. We were just looking for coffee and a snack since we skipped lunch. The employees happily took our order and thanked us for stopping by. We appreciate the fact that they were kind even though they were trying to close up shop. The coffee and food were both fresh and yummy, they had already thrown out the eggs so he gave us extra brisket on the sandwich. We actually enjoyed the coffee and food here more than Starbucks! We will definitely be stopping by again.
Ivan St Clair
2023-05
Well this my first time my wife and I went there and I did not like the service. First off we asked if they had gluten free bagels and they said no which was fine. When we asked if they offered dairy free options they said no and when she listed what kinds of milks they had she mentioned almond and silk. So kind of rude about it but just to let everyone know they charge .80 cents for a non dairy milk which is a lot. So wenot happy with the serve also not enough gluten free options.Update 9/2/22This place has not changed except the price of items but it has gotten a bit worse. I have been here for about 2 hours and when I first got here the coffee was not fresh and the milks were not filled up. Now two hours later none of the staff refilled anything. This is something that bothers me. Also the lack of soda options is displeasing because there are only three choices to choose from which there should be 6. I do not know when the next time I will be coming but not for a while. The place needs to get their act together and do better like Panera bread.
James Holt
2024-01
Hard to tell about the food this morning. Arrived at 7am, when the business is supposed to be open, and nobody is here. The bagle display is empty and it appears nothing is ready to go. The staff arrives about 5 after. I was leaving at this point. I like hot bagels in the morning and the group I meet with Likes Einstein's. However the staffing of this location is a major issue.
Mark Nowak
2024-05
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Chelsea Robinson
2023-05
My mother in law orders from Einstein’s at least 3 times a month. I always order the Texas Brisket Egg Sandwich because it tastes delicious, but every time I get it I swear the quality of the sandwich gets worse and it is extremely disappointing. This morning, my mother in law ordered again, and I opened my sandwich to probably no more than a teaspoon of brisket on my sandwich. I am EXTREMELY disappointed, and if this is the type of product you guys are going to be putting out, you should seriously do better. This is absolutely ridiculous and not worth the money.
Rosa Tapia
2023-05
Well everyone is nice in Cafe.. but they lack in the way you get jipped on your order..your getting small bagels which are tasty but they arent very generous with the cream cheese they literally rub abit on your bagel and geeZ its a little ..We definitely arent in New York 😕 where bagels are huge and boy the hit you w that delicious abundance of cream cheese and whats up with the bacon they take a slice and break it into four for your bagel,,,the six cheese bread was delicious though!
Ray Bockover
2024-01
Got to Einstein's this morning about 6:50. As the store doesn't open till 7am, I noticed only one car parked on the side and thought surely they were going open soon.I noticed that there were other customers arriving and waiting for opening. At 7:06 it appeared that the employees arrived with no intention of trying to hurry and get the store open. I usually find that the store is opened at 7 with coffee and bagels ready.I observed no bagels in the case and the coffee urns not there.Agreeing with the other customers, it's not worth supporting such a store that lacks consideration for their customers.Bye.
Sarah Reeder
2023-12
Every time I order and pay EXTRA for more cream cheese it’s the same exact amount if not LESS than normal. Done trying that! What’s wrong with you???*Edit two weeks later: I did what the reply comment below said (on website) and nothing happened.
Shelby Anne
2022-05
This store is always incredibly dirty but the food normally tastes amazing. Well I ordered from this location this morning and this is what my egg looked like. Absolutely disgusting. Who serves someone a rotten egg..
Destiny
2019-05
I ordered poppyseed, garlic, and everything bagels; each are amazing (eat them while they're fresh). They're cream cream cheese varieties are great as well, maybe even better for cheese lovers. The service is all you can ask for; they're friendly and helpful to newcomers so don't be intimidated to try Einstein Bros. Bagels if you've never been. The atmosphere is charming and seems like a nice place to stay if you're not having a busy day.
Vickie Rabouin
2024-04
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Holly Daniels
2023-05
Ordered through door dash extra toasted and this is what I got..I took a bite and thought maybe I could handle it because I’m at work and I’m starving! I’ve never had an issue before but who would send out something like this?
Greg Sher
2023-08
Can you really call this place a restaurant? Most times I come in here for a bagel and just end up standing around - Sometimes a person (who clearly wishes I would leave) will take my order, sometimes I just walk away and find something else to eat. I guess a 50/50 chance for a bagel is better than no chance at all. In the latest example of hostilities directed at their customers, this place is locking their bathroom! Was there really such a problem with non customers using the restroom that the idea of inconveniencing actual customers presented a compelling value proposition? I expect this pad site to be vacant and up for lease soon.
Loren Diaz
2023-08
I came to Town for training and I stopped for bagels... The power was out. But they still served with a smile and fast
Libby
2023-12
What kind of business has a locked bathroom that you have to ask a worker for a key for and prove you’re a paying customer before being allowed you use? How pathetic and greedy can you possibly be?
Michael Fast
2020-05
everything is fresh, great flavors, and friendly staff. Best of all the coffee is good too.
Wycliffe Wekesa Njororai Simiyu
2024-02
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Jeff Reeves
2023-07
My wife came in to get two bagels and three doggy bagels but ended up with the poppy seed bagels for some reason. It took the staff 30 minutes just to get this together and they still screwed it up!! I've been to this location several times and have trouble almost every time.
Jeanine Huston
2021-05
Enjoyed the Everything bagel.w salmon cream cheese. Looking forward to trying something else next trip!
Amy Jennings
2023-05
Placed a mobile order at 12:10pm for pickup. Drive 13 miles to pickup the order and I’m told they are completely out of food. Would have been nice to be contacted letting me know this before driving all that way. Additionally, there’s no excuse to be completely out of food 2 hours before close. Seems like poor planning and lack of effort on the staffs part.
Kathy Bruce
2023-11
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Thomas Dudney
2022-05
Small bagels, overpriced and lackadaisical staff. 2 start because the bagel tasted good but it was also not the one I ordered.
Melissa Wright
2023-05
The most frustrating catering experience I've ever had. After being told several times over the phone that the driver was "pulling in now" to our location, he never showed. We eventually had to meet the driver 4 miles away from our location to pick up the food, which arrived an hour after our event started. It took several weeks to get a manager over the phone, and they refused to refund any of our money, even the delivery fee. All they offered was a 15% discount on our next order and to waive the next delivery fee. Will definitely not be ordering from them again.
Lauren Ashley
2022-05
Not worth the hype at all. This was my first and last time trying this chain. The sandwiches are low quality and pricey. I waited 18 minutes in the drive thru to pick up my mobile order, just to be told I had to go inside for that. Then discovered that my order was missing an item that was out of stock, but nobody was going to be bothered to inform me of that so I could at least get a refund, because you will not be refunded in the app.
Ryan Gibson
2023-05
Store was dirty and staff not friendly at all. Ordered 2 lunch sandwiches which menu indicated came with chips. Then was told there were no chips but it was the same price. Asked for a drink in exchange for the 2 chips that I paid for and didn’t receive and “manager” was rude. Advertising clearly said it came with chips but manager said it was the same price with or without chips. Manager who took order seem inpatient with my daughter while she was trying to order. Very disappointing experience
Sharon Condley
2022-05
Came in on Mothers Day 5/8/2022 12:20 pm not busy at all no one at the register or window to take our order. Tried three times to get the person who puts your order togethers attention he’s was too busy to acknowledge me because he was talking to a woman on his phone via his earbud finally I had to raise my voice a bit to get his attention and all he could say was the order counter is over there and I said yes but there’s no one there he said she was busy and I said doing what !??? Finally she showed up to take our order. We drive an hour away to come is it to much to receive proper service. I’d understand if it’s busy that service may be slower ( no one should be on their phone while working on personal business) but NOT because someone feels their personal phone call us more important that’s unacceptable. Now just heard my husband having to ask that same person that he’d appreciate it he would fix his bagel and know all the guy had to do was put the bagel through and toast it, SERIOUSLY!!!! Worst service ever. Finally got our bagels but note the guy was still on his phone as he handed the 4 mind you toasted bagels… and he didn’t even have to put schear on them as we bought a container ourselves. HE wouldn’t do our bagels the lady finally had to come over and do it for us. EPIC FAIL
Paul Russell
2023-05
Usually very good. Every now and then if they sont have ingredients they just wont tell you and put together a lacking item. Ordered a breakfast burrito and only got the tortilla, meat, and egg. It was supposed to have much more. Hardly worth the price if you dont get what you order or are even told theyre out of certain ingredients.
Bonnie Britton
2022-05
Bagels are good but employees don’t listen order completely wrong. 9/22/21 at 8:15am. No vanilla in my Vanilla Latte. No Mayo on my bagel sandwich and no cheese on my husbands bagel. My bagel was priced to high and my husbands priced to low. Got the same thing yesterday and the total bill was 2.00 cheaper today. I’d rather pay more and have the order correct.
Jan Baugus
2023-05
Great food. Excellent customer service. Memorial day with 2 people working but you would have never known it. They had every thing running smoothly as though there was a complete crew. They had bright smiles the entire time too. Great service
| Monday | 6 AM-2 PM |
|---|---|
| Tuesday | 6 AM-2 PM |
| Wednesday | 6 AM-2 PM |
| Thursday | 6 AM-2 PM |
| Friday | 6 AM-2 PM |
| Saturday | 6 AM-2 PM |
| Sunday | 7 AM-2 PM |
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