4.6 (159)
4601 S Broadway Ave C06A, Tyler, TX 75703
(903) 534-9072
buildabear.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chey M
2024-04
Helpful, positive employees.Patient with my little one that got super overwhelmed. She loves her cat she got, and it's sturdy. Even the birthday bears are durable and sturdy. Third year getting something, will come back next year.
Jim Cole
2023-09
Great place to get a personalized gift. There are a lot of choices and excellent customer service. Easy and fast.
Jessica Joles
2024-05
I had never been before this experience. But I'll never return. Not fun, too expensive, employees have no respect for your time.
Dishes, Digs and Adventures
2023-09
The staff is really nice and lots of options to customize your bear.
Becky Stansfield
2023-08
My 8 yr old granddaughter loves this place.♥️♥️
l mcwilli
2024-02
Friendly people and fast turnaround. Did I mention free coffee?
Jennifer Scott
2022-05
I took my son here today 5/10/22 for his birthday bear, it was our first time at build a bear. Marissa is amazing she was super sweet she made my son feel special on his special day.. we will def be going back!!
Tami Bunker
2022-05
I had never been to one before. The grandkids had fun. The sales girl helping us was really nice. Luckily my daughter was there because I was a bit confused. Can get really exspensive if you don't pay attention, they just ask if you want something and don't always say its an extra expense.
Jason Russell
2023-05
Such a cool place. Be prepared to spend money 💰. My daughter is 8 and we have been building bears 🐻 for years. Its not just getting a new stuffy its building a new friend.
Michelle Wiese
2023-05
I got ignored in leu of someone with a child, I totally get that it's generally a place for kids but if you like actively ignore a paying customer to serve someone that was behind me, it doesn't encourage me to come back.
Alesha Norris
2019-05
Seemed like a small selection to choose from but my son truly enjoyed it! The workers were incredibly nice and sweet!! My son chose a Chewbacca and they helped direct me where to go and everything. I do recommend if you have a money for it because it is pricey!
Tammy Bugbee
2019-05
It's not the bears that are expensive it's all the accessories. But it's completely worth it for the experience. My daughter has some odd like 20 bears and we keep going back so I guess that speaks volumes. The associates there are very helpful and very happy. Great customer service all around.
Yvette Imhoof
2023-09
Awesome place to take grandkids and very very different than the one @ Rainforest cafe in Galveston
John Novak
2020-05
Okay let's start with the positive, the bear is very high quality and there are many things to choose from to add to it.But as I say that is not the whole story; the entire time we were building the bear my daughter was just told to go pick this and told to go pick that ,not saying that each one was charged individually. I asked the sales girl repeatedly to stop just having her go grab it like it was free, in which I was replyed with a shoulder shrug and continued the same process. Just seems like a very shady way to do business. obviously if you tell a little kid to go grab something they're going to go grab it and add. not relaying the fact that each thing is individually priced seems like a very ridiculous way to do business.
marla singer
2019-05
My 4yr old had a great time building her bear "Squishy" there. All different prices of bears, so you can spend as little or as much as you want on a new friend and fun experience for the kiddos.
Kathleen Smith
2023-06
I loved it. My grandson bought his girlfriend a kitten sooo cute
Kimberly Buchanan
2019-05
Thank you Destani and the rest of the crew today for giving my daughter an awesome experience for her first made herself Build-a-Bear! She chose the Skye dog and is so happy with her! :)
Mitchell Jaggar
2019-05
The sales associates were very helpful. They made sure our skates worked with our stuffed dragon before we bought it and even added more fluff so he stood up better.
Kay Mcmillan
2019-05
Had an 8yr old's birthday party here that included at least 12 kids in the age range of 13-6 months. The staff did great handling the chaos!
Alisha Garrison
2019-05
We went during their pay your age event and while it took forever once we finally got in there was a huge variety, surprisingly clean (especially given the crowd), and even though I'm sure they were worn out the staff was still super friendly and wore a smile the whole time
Fraziers
2020-05
The young ladies there were a lot of fun a very helpful. Our family of ten cashed in on Christmas gift cards and we had a blast.
Matt Noble
2021-05
Their signage at the entrance says 29 people max for distancing. But, when I tried to go in to talk to my wife and mother who where in the store making something I got stopped by some rude teenager who said "you're gonna have to wait for that, because we're at max capacity." Even though there were only 6 customers and 3 employees in the store. So, they're separating families because their people can't do arithmetic.
Blair Keiser
2020-05
Literally piece together and personalize your buildabear. Clothers and accessories help build your childs relationship with their bear. We love the personal message recorders you can have added into the bears hand. Our child would replay the message over and over to fall asleep.
Alex Bieri
2022-05
Friendly and helpful. The girl was very nice and did a great job interacting with my shy toddler.
Daniel Odom
2018-05
Great place for my daughter, staff was friendly and fast. Just wish there was a build-a-bank account inside. It gets pricey quick.
Ryan And Tiff
2023-05
Our kiddos loved their birthday bear. Looks great build a bear.Very nice people
Denise Garrison
2019-05
Your pay your age date was so disappointiing. Those of us that work got no chance. It hurt NY graND daughter she cried all the way home. I'm not in retail but I knew this would be a big deal.
Lacy Klein
2019-05
The staff know my daughter by name and are always very nice! They make every experience fun!
Alaina Leann
2021-05
Loved what I got but Megan is beyond rude, sitting on the floor pointing her phone at the other girl to help me bc she's too busy talking to her boyfriend and sitting on the floor eating.
Keith Hill
2022-05
First time I've visited Build a bear since my kids were little. Built one for my grandson.
| Monday | 11 AM-8 PM |
|---|---|
| Tuesday | 11 AM-8 PM |
| Wednesday | 11 AM-8 PM |
| Thursday | 11 AM-8 PM |
| Friday | 10 AM-9 PM |
| Saturday | 10 AM-9 PM |
| Sunday | 12-6 PM |
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