PetSmart

Tugold Martial arts and life

2024-04

Good price, good service , friendly and helpful staffs. i bought plants , snails and small fishs for my organic tank. The 10 gallon tank is only $12.99

Irina Esteves

2024-04

As a loyal PetSmart customer, I'm always impressed by this store excellent service and wide product selection. I was also delighted to find staff fluent in Russian, like Kolya, who made my shopping experience even better! PetSmart truly goes the extra mile for their customers, and I highly recommend them for all pet needs.

Nancy Uche

2023-06

Great store for all your pets needs. They a huge selection of options from toys to food for your pet. The store is well organized. It is also usually a good stock available. They also have a grooming station and pet hospital inside.

RV Queen Of the South

2023-12

I had my terrier/Chihuahua mix groomed there and they did a great job. Precious says Thank you!

EZEKIEL M.

2024-04

WORST PLACE EVER! Was going to petsmart here to pick up filter for fish, and got it. Saw nerite snails, but they didn't even care enough to help me get one. They were TOO busy helping others, which I was fine about, BBBUUUUT, later when I went to ask, they ignored me, the lady helping went outside, tried to ask for help, and they said they were gonna help, but they NEVER did. THEY JUST WENT OUTSIDE AND KEPT DOING GRABBING CARTS.

Pritilata Mitra

2023-10

I wish I could have given them 0 stars!! I took my dog for grooming on Saturday, September 23rd at 1:30 p.m. with Agony.He has been a regular for 1 year. Today while cuddling him, I suddenly noticed that the inside of his left ear was bruised. You can clearly understand that it's from grooming. This is not the first time. Earlier it was with James and they returned my money. Hence I did not post any reviews hoping that they would do better in the future but it was my mistake to trust them with my baby. Of course, he cannot speak for himself so no one is there for him. Accidents can happen but what I am not cool about is hiding it. Last time too, I told the same.

Chimira G

2024-04

Terrible grooming services!!! I took my teacup yorkie (3 lbs)here for a bath and cut.. after 3 hours I get a phone call saying they were only able to give him a bath as he wouldn’t tolerate a cut. Got there to pick him up and she was saying “oh he did good” . When I got him back he had white flakes all over his coat like he has dandruff… spend your money elsewhere on more experienced groomers.

Joshua Johnson

2021-05

This is the THIRD time we have purchased high quality dog food from this store and found it to be infested with Indian meal worms. If we are paying over 50 dollars for a bag of "Simply Nourish" brand food for our animals, it is ABSOLUTELY unacceptable that they have such low quality standards.I have also been in this store before and seen the moths themselves flying around and reported it to management and the only response was "well we called an exterminator soooo....."I'll be demanding a refund with plenty of pictures of my poor dogs' worm-infested food

Jackie Martinez

2023-12

I went here expecting great results but I am highly disappointed. I took my dog in for a basic $56 package which includes “bath, haircut, brushing, light dematting, nail trim, paw & pad trim, ear cleaning, sanitary trim & more”. Went I picked him up the lady stated she couldn’t give him the haircut I asked for which that was fine, no problem. However heading home I realize my dog didn’t smell clean or even fresh. Personally to me he smelled the same as to when I dropped him off. To make matters worse when we got home I realized that he still had poop on his bum & on his tail. If he was bathed how did this happen?

Nadia Fields

2023-12

Don’t take your poodle here for grooming. They had my dog looking all kinds of crazy. Of course he had some matting on his ears and she told me she would try to save the ears. It’s clear the groomer didn’t try her best at all when he came out with all his hair gone from his ears. He’s walking around with a high top haircut :/

Hillary Asbury

2023-05

They always do the best job on our Sophie. We see Elisa. Good price for cut and nail trim. We are never disappointed!

D Fears

2024-03

The associates throughout the store always helpful and kind. I dive 30 minutes to take my pug here while passing up three other PetSmarts that lack good customer service.

Tan Truong

2024-01

PetSmart is always dependable with good selection and customer service. The catnip brand Meowjuana is really good and found here. I bought some other catnip on Amazon and my cat didn't respond to it like the PetSmart selection. It seems like not all catnip is created equal.

Ronda Robles

2023-05

Prices continue to skyrocket & I'm looking for other avenues in the future, for my dogs food. Tractor Supply is considerably cheaper for Pro-Plan Sensitive skin & stomach(Salmon)& has a loyalty program there as well. However, they don't sell prescription dog food(that my girl needs due to her intestinal issues).

Esmeralda Grimaldo

2024-03

The cashier was very friendly and attentive, but there was no one else on the floor to ask questions about the kennels they had.

Iqbal Hasnani

2024-04

Products always available. Order online ahead of arrival. Friendly staff.

Tony

2020-05

Turned up to search for a new cat. Wanted a rescue cat and was originally directed here by Sugar Land Animal Services who have a number of animals for adoption here and at their main building. The staff were very helpful and directed us to the clean room where we saw 4 lovely felines.We were attracted to a friendly tabby and Rio, a soft long haired ginger tom. Barbara was smitten by Rio and when I saw how friendly he was also opted for him.The shelter let us have Rio for a 4 day sleepover to ensure he'd settle peacefully without any severe disturbances. We should not have had any concerns, we took him home in a cat crate, released him after 10 minutes near the litter and he used that almost immediately. Not had any accidents since he arrived.We have renamed Rio and now call him Prince Harry, Harry for short. To say he is inquisitive would be an understatement. Nothing has been broken but we can lose him for a few hours when he finds another location to sleep in the house. Always reappears when it's time to eat.We both love him and are glad he is such a treasure.

Joanne Hepburn

2023-10

Went in to get some fish for sons high schoolClass.. and they said they refuse to sell fish that will go in classrooms? He said they put too many fish in a tank.. idk my son says he chooses what fish to get.. so perhaps if you think the fish requested don’t work well in the same tank.. suggest what does and how many for the size of tank. I never shopped here before and definitely will not in the future.. who knew getting fish was such a difficult task.

RealLife #Reality Campos

2023-11

🚩 Let’s get into it. To spend so much money on animals of your choice is a choice. What is also a choice is where you shop at for your pet’s essentials or all your pets. So I chose this store and location because of what I needed Asap.. and this store had it in stock. What I was not expecting was how rude the workers are here, one male worker will unpack a box by the register slow as ever before he comes to the register, and not a hi or a thank you.. nothing. When you ask a worker near him a question.. and that worker doesn’t know she looks at him and he aggressively says HOW CAN I HELP YOU. I am not scared of men so his tactics do not work on me. Also that’s bad business to let money walk out the door to customers who just leave, during these times when competition is thick, and home remedies are at an all time high…so this next part is very sad and much worse when it comes to the pet day care, the same young lady is always in the daycare sitting with all the dogs of all breeds and all sizes…. but I saw a small dog dead in the corner on the mat it was a small breed much to small to be in the same room with a great dane (I assume that’s what it was it was huge) ect. She held a couple in her hands just sitting there staring straight forward until I guess maybe no customers would not be looking to remove the dead dog.. but the white band (name) that goes around it’s neck was open not creased at all from being worn while at play, so it looked like a new collar band was placed on it not completely closed like normal maybe it was lost and after they noticed it had passed they put on a new one quickly without closing it or it didn’t stick when placed on it…but the dog was deceased it was clear. I don’t know why all these breeds were/are put together.. yes it is a doggy day care but common sense is that some breeds cannot be placed with massive dogs due to potential injury by accident or can become aggressive due to agitation of a small space, and about 20 other dogs all together. Just be careful where you leave your family pet/member I wonder how that parent felt when they came and found out their dog was deceased. I cannot imagine. Pet description small white poodle or Pomeranian all white he or she was face down on a mat I do have a picture of the deceased fur baby for the time stamp and date. RIP little one

Sunny Shores

2023-12

Placed an order online and never got notified that the order was ready for pick up. After a couple of days, I called the store, and they advised that my order was ready and they were sorry I didn't get the email. I went the next day to pick up the order and was told it had been put back. Very frustrating .

Erin Diaz

2023-08

FYI if you order curbside it's no longer at the Sugar Land store (as ordered by the city due to permitting). It's all "in-store pickup" only. The staff was kind and courteous to explain this change. The inside pickup was super quick. Heads up that parking is kinda crowded on Saturday morning.

b1028music

2024-01

Never had a problem at this store. Service is always friendly

TimeOUTwithCoachHill

2024-04

Usually a good experience, not a great experience for many different reasons.

THE STEEL SHOP

2017-05

Many neat items for your pets. Lots of strange dog clothes. Really nice fish area. Service very good.

Haley Moderhak

2023-05

Daycare and/or boarding. My dog came home with such a raging case of STAPH infection on her tummy after being at this place. It took 3 weeks of heavy antibiotics to cure. Vet said, don't ever go there again. I thought I was really helping out by calling the store to report it. They said, "yeah, it's an ongoing problem. We do clean after each dog, but we're an all indoor facility and this is just how it is." I suggested closing one day a month completely to actually disinfect. She laughed, shocked I'd suggest that. She finally said, "No, they won't close."

Tim Torlincasi

2020-05

Clean, well managed, good selection and friendly staff.

Robert Graves

2023-05

Outstanding experience with the PetSmart Hotel. The staff is amazing! You can tell they love dogs and our six month old Jack Russell Terrior had a blast while there over the weekend. We will definitely be back!

Vicki Hutnik

2020-05

I like to take my dog here for grooming. The staff seems friendly and efficient. So far I haven’t had any issues and my dog seems to like them too!

Sevda Rahymov

2023-07

They messed up the cut and she got out with hair balls on her. It was almost like they are barely leaning how to groom. We love the hotel service, yet salon is very inefficient; we are not going back for grooming.

Jessica Stone

2023-08

Friendly, so clean!!!! I loved the training class & the hotel! That made me laugh. Prices are a bit steep. Customer service was amazing & very kind to my Frenchie Jax 🦖❤️