Pet Supplies Plus Sugar Land

Celeste Ghoussoub

2024-04

I’ve been coming to this location for the past 2 years. Never have I ever seen the shelves so empty. Honestly, I thought this location was becoming more popular. No. It’s a supply issue. I asked one of the employees why the shelves are empty. He said it’s due to the supply issues. To my knowledge, this is a manager matter. Unacceptable. I couldn’t find food for my dog. Keep in mind, I haven’t been able to find my dog food at this location for a WHILE. I’ve been taking my business to the Telfair location, as they have everything. Literally everything. These poor employees. My favorite employee is Mary. She’s been there for a few years. She’s awesome. All of the employees there are. They are so kind and helpful. It sucks that the employees are the ones to suffer from this situation. I hope they don’t close this location because it’s the closest to my house. I hope the owner brings himself together and gets this sorted out. People might be out of jobs in response to this. Hopefully that doesn’t happen. New management should be in place.

Abigail Cruz

2024-04

I have been trying to get amazing grains orijen six fish from this location for a while now. The ladies there are absolutely amazing! They are so welcoming! They have notified the owner numerous times about this specific item. The last time I called to check on this order, it was supposed to come in on a truck that week from what the owner said. I wasted my time making a trip to this location to be let down once again. Not only once but repetitively! The owner seems not to care about his customers' needs or his employees. There is no way this location will ever get my business ever again! And I hope these two young ladies find their worth and the tall gentleman who is usually there Thursday nights.

Stefanie

2024-02

Excellent service. Very professional. Mariana is the nicest groomer I’ve ever met. She’s so careful and so sweet with my two little dogs every time I go there. She patiently explains prices which I think is very important before service and offers the best treatment. I will keep coming back. My babies love when they see her.

sam a

2024-03

I like it to wash my dog between grooms but the Dog wash needs improvement, half the time I need to bring my own towels. And sometimes they don’t have shampoo. ButThe groomers here are amazing. That’s why I keep coming back. My dog feels comfortable with them.

sgold

2024-04

Mariana, the groomer, did an excellent job with my two dogs. She accomplished everything that we requested for two different breeds. She is very kind and we are looking forward to take our dogs again.

Glo Moreno

2024-04

Groomer is afraid of dogs. My mom’s dog hid behind my dad’s leg when they went to check her in and the groomer refused to groom her stating fear she’d bite her. She’s not even an aggressive dog and has been groomed by other groomers at this same store in the past. Not to mention that I have called several times to set grooming appointments and when I am transferred to the grooming department there is no answer and the voicemail is always full. My mom had to go up to the store to get the appointment that she was later refused service at. We’re taking our dogs to the groomer a few stores down in the same lot from now on.

Rebecca Garcia

2024-04

I recently used their pet grooming services and am extremely pleased with the services, professionalism, and attention to detail by Mariana. Mona looked so cute! We'll be using her services again!

Shaina C.

2024-04

Our groomer, Mariana, is awesome! She does so well with our dog as she is patient and kind. Everyone at the store is very nice.

Crystal Sanchez

2024-04

I would give a 5 star but due to lack of product in the store is so upsetting! There is little to nothing at this location I always see two young lady’s there, that are AMAZING and so helpful Which is why it saddens me to leave a one star. I will No longer be coming to this location I will be going to telfair.

Josh Wahl

2024-03

Walked in just now, no staff. . All but a groomer, grooming in the back. No one else. Store is lacking product. Lots of holes. Little selection. . . I walked out buying nothing. Not sure how you check out anyway since no one’s there. Maybe you just walk out with it? Hence the holes all over the store?

Magda Lara

2024-04

Why does the self wash close at 8pm if the store closes at 9pm? I went a month ago and got there at 8:40 and they say sorry we close it off at 8:30. I said okay oops my bad so I came today at 8:20 nope they said it closes at 8pm now. On top of that everything is empty. Terrible management, I still had one last wash left on my punch card but I just ended up going to the other location in telfair they let me go up until 9pm. If they can leave it open till 9pm why can’t this location do the same? Never going back please don’t bring your business here. I hope it gets closed down soon.

Adrienne Baldwin

2023-11

Product is fine, but the new groomer is a no-go.I dropped our 2 dogs off at 10 am. One needed a cut and the other just a pamper (nails clipped, teeth brushed, etc). At 3 pm, I hadn't heard anything so stopped by. The dogs hadn't been started yet (5 hours later!) The groomer claimed she had a question for me, and that's why she didn't start - or call me to ask the question. I clarified for her, she claimed she'd start the dogs immediately.2.5 hours later, I hadn't heard anything so called to see what was up. THE DOGS HADN'T BEEN STARTED YET.Long story short, we picked our dogs up, they never got groomed, and they spent 7+ hours in a cage.

Alessandra Herrera

2024-01

wish this place’s owner would take ACTUAL action when a real problem is going on with their groomers, especially Mariana who was very irresponsible in my dog’s case. September 26 we took our shih tzu, Sophie to have her first grooming time and we signed a paper where it CLEARLY stated that if anything occured during the grooming, the groomer would take action and either call the owner or take our pets to the vet if owner not available. i do not understand why ABUSE of an innocent being especially when an owner blindly trusts a stranger without knowing what they could do. NEVER TAKE YOUR DOG TO THIS AWFUL PLACE! they left my dog with severe cuts on her stomach and went into depression for WEEKS, yes, dog depression is real. she didn’t eat for days or took treats, wasn’t herself for a very long time. i would post pictures of the injuries but it would delete this review. vet also confirmed they were razor cuts.- groomer was some minutes late.- didn’t let us know that OUR dog was injured.- we told her to not continue the grooming session if our dog was uncomfortable in the process, she continued.- she laughed when she mentioned that our dog moved alot (obviously in pain) when she put the razor through.

Jasmine Melgar

2024-03

Great grooming experiences at this location for the past couple of years. Mariana is always very kind and patient.

Mable W Dailey

2024-04

The staff and groomers at Pet Supplies are awesome my groomer Mariana is always pleasant and makes our visit with her so very special

Trace B

2023-12

This store is great. But I have big problem with the groomer. I has a appointment at 3:30. Got there and the girl said it was at 3. She wouldn't even help me at all. She was rude and in

Brandy Allen

2022-05

I hate giving bad reviews but today was the Worst My appointment was at 12 she told me a hour my dog wasn’t ready until 3:00 got there his hair cut was horrible look nothing like the picture I showed her before leaving he didn’t even smell or look like she even bath him at all and on top of that she cut his ear smh just horrible. horrible horrible HORRIBLE (Groomer- Elizabeth)….the pictures I show her was a previous cut he had gotten from this location before just for got the groomers name…he don’t even look like the same dog 😡😡🤬🤦🏾‍♀️

Pamela Lively

2024-01

Great place to shop for animal anything!! I love the employees, they are always helpful and pleasant and seem to really care about customers needs!!

Vanity Style Boutique

2024-04

The staff is AMAZING but the store is empty. Never stocked and the website is not accurate. Just sad

ShadowOps Airman1

2024-01

Not keeping up with stocking of Wellness Core Raw Rev Ocean with Wholesome Grains 18 pound bag.

Cesar Lopez

2020-05

Great customer service, special shout out to Kamilah who took care of my pup like no other. She is a pro with the dremel, got his nails looking great, picked up his victor performance specially ordered for my pup and got him snacks and a toy while at it. I am obviously a returning customer. Highly recommend!

Ferdos Abd

2023-11

I love the groomer Mariana she is awesome. She is very patient and gentle and I recommend her strongly 👍🏻I went to pet supplies plus with my cousin and as always Ms Mariana took good care of us. Very nice job and costumer service as always. She is a very nice lady and she does whatever we ask very professional. I strongly recommend her and come back to her.👏🏻👏🏻👍🏻

Precy Primacio

2020-05

Small place but full of good things for your pets. Nice people. We took their special...Self service dog wash for $25 for 5 wash. Clean towels , complete with shampoo and conditioner. Nail clipped for Buster is good experience for him.

Jon-Amerin Vorabutra

2023-11

I was pleasantly surprised that this place is independently owned! Great products and amazing service. The owner takes the time to get to know customers. Highly recommend!

bianca martinez

2023-10

I absolutely love this location, I have 5 Big dogs and we require lots of dog food, and treats. This place offers high quality and lots of sales. My new favorite place for sure.

Irma Guevara

2023-11

Update: my dog continúes to enjoy cominig to get groom. Thank you mariana for a great jobb and for treating my dog so Kindle.

Denisse Montalvo

2022-05

Absolutely wonderful staff and great prices! The pooch wash area is so convenient for us as we normally give our GSD outdoors… and now that’s it’s cold we come here. Plus I get my fur baby his bakery cookies. It’s a win win! We get to bathe him and he gets his treats!The guys working there are so pleasant and helpful too! They remember us when we pass by too! Definitely recommend

Angela Moscatello

2023-08

Its okay. I stop there on my way home which is very convenient. Their orices are okay but the only reason i dont give any higher is because when i asked for them to carry a certain fly for my mantises, they took the info, said theyd order it, told me a week, and it never came. I have to stoo at 2 different stores instead of one so its really inconvenient. I'll have to continue to order them online.Update: the flies never came in. I eventually came back to this store because, like i said its on my way home, and asked if they had any hermit crabs. They said they don't keep them in stock since they can sit for while on the shelf, but it's a simple order that will should come by Wednesday (they order Saturday). Long story short. They never came. I went to the other brand new one store that just opened down the street and they ordered them. They came after a week and a half. I called on Thursday, 7/19, and the lady said the hermit crabs just arrived that there were two I could buy because another person wanted the other two. So I went to the store, the lady brought them out, was about to put them in the box and conveniently remembered that there was a 24 hold since they just arrived. I was going out of town the next day so I wasn't going to be able to get them. Every encounter has been frustrating so the universe is telling me to be done.

Michael Jones

2021-05

The groomer at this location is great!! She does an excellent job. Our puppy loves it.

Danni

2022-05

I needed to get a few fresh water fishes for my tank. My friend recommended this location because they have a good variety of fish to choose from. When I approached the tanks in the back, I literally stopped in awe at how clean, presentable, and clearly well taken care of these tanks were. I have been hitting different locations for fish supplies during these past couple weeks and I have yet to see a set up like this one. You can immediately tell that the fish are cared for and loved here. I think the best part about this place though is the manager Daniel. I’d consider myself a newbie to the world of fish caring. Daniel seemed happy to help my friend and I pick out the best fish combination that suited our specific tanks and needs. He spent at least an hour and a half with us and was so patient throughout the entire process. We had lots of questions and he had answers to every single one. You can tell this guy has a true passion for fish. He is very proud of the care he puts into the fish at the store. I walked out of the store completely satisfied and excited to begin my journey of fish caring knowing that Daniel had set me up to give my fish a happy life. This is now my one stop shop for all my fish needs. Thanks again for your help, Daniel!