McDonald's

Joy Carta

2024-03

We don’t each out much anymore, but once in awhile it’s nice to grab something you haven’t had in quite awhile.We ordered breakfast yesterday, and being I’m more limited on what I can have… they gave us someone else’s order (we ordered a few egg McMuffins with hash browns). I posted a photo of what we ended up with… not even close.The young lady at the drive-thru window had the biggest scowl on her face and didn’t even acknowledge me when I happily said I hope you have a great day. We all have bad days, but at least be polite instead of just shoving the bag out of the window.Also, it would be good to pay closer attention when you hand out the order. If we ever go back, I’ll also be more diligent to check things. We threw nearly everything away, and I made myself oatmeal at home which is likely what I just should’ve done in the first place.I tried calling three times yesterday to let them know, but no one ever answered the phone.

Christian Montales

2024-02

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jaime ibanez

2023-09

I ordered my meal through Uber eats because I was on the job site and I could not leave until the other technician could come so I thought that I would order through my Uber eats it came at a fashionable time, and I thank the Uber driver for driving in the rain. What I won’t forget or forgive is the rude customer service in McDonald’s especially management team member pass the phone to management who I do not have her name but I will say she has blue hair. I told her that my burger came with some wax film that they usually put on patties as they come out of the grill and I was explain to her that this happened and that they should check in their burgers in case this is happening to someone else, or if their tray liners are not being replaced after every use instead as per her words are you serious right now? Are you sure it’s not the cardboard from the burger box itself? No, ma’am it is not the containment cardboard from the burger it literally came from the patty. I replied, yet she got upset when I told her would you like me to send you a photo to show you how it looks like because I am at work. I cannot make it out there. She says no you may not send me this photo and I will not take this call as she hangs up. One thing I hate is rude service. I was about a mile away. So when I showed up to this McDonald’s after she blatantly told me that they were super busy. There was about two people in the lobby, one vehicle drive thru right there so she could’ve taken the time to address situation, when I get to her, she has her face shocked and surprised that I would show up. Not not a Kevin but a concerned I told her your customer service you just did is the wrong way that is rude unprofessional I was not asking for a refund, but stating to you as a concern customer that something else could have happen. But hanging up on the customer and acting like they will not show up to your store because it’s an Uber meal and then might not have a vehicle to show up to your location. Surprise surprise after talking to the Store manager and let you know the interaction with her assistant manager I told her it’s best to fire her and get rid of her because if she’s going to continue to feel entitled to talk to customers at any point in time that she spoke to me you’ll lose business and they’re gonna get worse with you, I will say this the general manager did replace my meal though I did not ask for a refund replacement. She insisted on it. She also insisted that she was going to teach the proper etiquette to that assistant manager. I can’t tell you how I hate baf customer service I work in the customer service industry not restaurant but a big part of it. I know what it is to talk to a customer when they be rude, obnoxious polite, endearing or confused , nobody should be treated any different than with great customers Service.

Eric C

2024-04

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kelsy olivarez

2024-02

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Heather Surritt

2024-01

I’m only do two stars because there is one girl there that actually cares about her job and it’s the ONLY time my burger comes out the right way!! It’s the easiest burger you can make mayo cheese and tomato only but they can’t even get that right. It’s not hard to do. The lobby is always dirty they always end up cleaning it after you get your food. I have worked in food business for a long time and you DONT sweep the floors when people are eating

Pussycat Phoebe

2023-12

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Erick Birnbaumer

2024-02

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Darlene Sol

2023-05

Normally I don't review fast food places or ever dine in at them. Because usually because I'm in a hurry and just want something quick to eat. I decided to take my son to this location since I live less than 5 minutes away and I heard the play area is age appropriate. It's great. He loved it. But it is disgusting and dirty. I barely wanted him to touch anything. I miss the days of when COVID was highly contagious because they had everyone cleaning like crazy. Now that COVID is not as highly contagious. The cleaning has stopped.. well everywhere. But this was way too much. It's actually neglected. I'm sitting here in the play area while my son sits and eats his lunch. Including myself and I. There's 5 of us people in the lobby. During downtime, management should really delegate the employees and have them clean everything down. Or have the manager in charge clean it themselves.

Rennell Sinclair

2024-01

This was one of the worse I have had! Order in drive tru and it took forever. When I ordered a Mc Crispy Advertise as being Juicy I received a dried out overcooked piece of chicken on a dry bun with two slices of pickle. Did not look even close to the picture they have at the drive tru. I will never come back here and waist my money at this place! I think I will stick to Popeyes for their Chicken sandwich which is actually thick and juicy and has mayo on it not just a dry bun with a burnt chicken cutlet! Also when I got to the window I was asked to try my drink to make sure it was what I wanted!? Really?

T C

2023-05

I would give this place a negative if I could. Not only did they mess my order up, they sent me with a RAW burger. Called the restaurant, took 3 tries to get somone that could barely speak English, then got a manager, said I could go back and get a new burger... don't think I'm going to waste my gas money to get another bad meal since this is not the first time it has happened. Seems like all McDonald's have gone down hill.

Chris Dayley

2024-01

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Darlene Messick

2024-01

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Liairys MeowMeow

2023-10

If you think they take too long, then maybe you shouldn’t go to the most popular fast food chain in America and make your own food for once. Better yet, try cooking for hundreds of already angry people who won’t treat you like a living, breathing human being and tell you that you “signed up for this” when they berate you over a small thing. Treat fast food workers with the same respect you’d want, regardless of how long you’ve been waiting, or if they got a few things wrong in the middle of a rush. They’re people too. You’re lucky we don’t live in Sweden, because the workers there are allowed to treat you how you treat them if you’re rude and entitled.

Cannabis Cathedral

2024-02

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D W

2020-05

Ordered a Homestyle Burger meal at the drive through and got home to find a mustard slathered mess. Mustard everywhere and a smashed bun. Not an attractive $8.00 meal. Disappointed.

Brennon Schwaben

2023-05

Waited 5 min at the counter politely while 3 people looked at me and this lady was on her phone. Just to be told I have to use the kiosk? When half the kiosks said "go to counter" customer service sucks here. Obviously no one cares to work here.

J. Scott

2023-07

I was sad at the lack of customer service I received at the drive-in window today at approximately 12:30pm. I'm hard of hearing and was having a difficult time ordering at the drive-in. When I went up to the window, I had the young man fix my order. He never looked at me and had a disgusted look on his face the entire time he waited on me. Through that, I stayed pleasant and apologized for being hard of hearing. He never thanked me at the end of our transaction.I understand that 12:30 lunchtime is a busy time. But customer service is an important detail of any business. I hope the management here will read my concern and address it with their employees. For the most part the staff here seem quite young, perhaps it is 1st jobs for some of the staff. If they haven't learned common courtesy at home, then they need to learn it from the management here.As far as our food, the Big Mac's were cold and very very dry.Just a disappointing visit today.

V Lee

2024-02

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veronica miller

2022-05

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Victor Tejeda

2022-05

This location is hit or miss but this time was a hit with the iced latte even though the large was only filled about 3/4 the way the coffee made up for it. Last time the iced coffee was weak. Also, the manager has posted a sign saying there is a nationwide employee shortage and the wait may be longer than usual. This is also the location that wants to pay their employees less than $10 an hour no wonder we can’t get our orders right.

Michael Burbank

2024-05

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Karin Hevia

2023-06

Bad presentation… the meat not well done! Ahhhhhgggggggg terrible!!!

Hannah Fabbri

2023-09

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david perez

2023-08

I sat there for 20 minutes an hour and a half before closing. Nobody took my order. I decided to call before leaving a bad review and give them a chance. At first it went to voicemail, but then a you g lady answered and apologized telling me to pull through again. I did. Then I sat there for 10 more minutes with nobody answering again.If you don’t have enough personnel then don’t open. If she was doing tasks that took her away from the menu, then she shouldn’t have been alone. If she was sleeping or on her phone, then fire her.There’s no reason with more than enough time before closing that I shouldve had to leave there without an order for my pregnant wife.

Julianna Figueroa

2023-05

It was so nice to be able to eat inside again and as if that was nice enough the play area was open! Everything was nice and clean and our order was perfect.

Justin Berry

2024-03

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Skyla Hickman

2023-06

I usually go to this mc Donald’s despite the constant mess ups they have with my simple order and by simple I usually ask for extra pickles on a sandwich or an extra piece of sausage on a breakfast sandwich. Nothing crazy yet this store has messed it up. I normally don’t write reviews but this time I ordered curbside for breakfast a simple sausage mc griddle with an extra piece of sausage. They put cheese on it and no extra sausage. Now normally if it’s something simple I wouldn’t say anything but getting an extra piece of sausage is 1.59 extra. I tried calling them to see what can be done and the call either fails or it comes back that my call couldn’t be completed so I decided to call corporate, who made a report and said they would send it to the restaurant. And I know seems a little extra just for a price of sausage but, that’s a 1.59 that can go towards something else and I feel like it was such a simple request it shouldn’t have been messed up in the first place. So therefore if you go to this location make sure you check your bags to make sure the order is right but I will now be going to the mc Donald’s in fishers even if I have to travel an extra 10 minutes. But at least I’ll get my moneys worth and my order will be right. And to this mc Donald’s management DO BETTER! I’ve worked for fast food what happened to quality check to make sure the orders were coming out right?!?!

Gabriel Torres

2022-05

Please remove that you offer Dine In when you do not as our big trucks do not fit through the Drive Thur.

Nogo

2023-05

This location is a joke. My orders are constantly being messed up by either not excluding the ingredients I specifically asked not be added (and is listed as such on the order ticket) or items are forgotten completely. The amount of burgers I've gotten with cheese and onions still on them is astronomical. The few times I get to have breakfast my hashbrowns are never included. This time there wasn't even a line behind me in the drive thru, just me, and still they managed to mess it up. I notice that the amount of times I've ordered in the dinning area has less errors compared to drive thru, but at this point I'm probably owed several meals with how much has been stolen from me due to the employees clearly not caring enough.