Sonic Drive-In

don kirtland

2023-11

I was driving my farm truck and I know it's not pretty plus a little exhaust leak not really loud but you can hear it running. I did not get the same service as I get when driving my car. Idk why it would matter what I'm driving as to the service I get. The food was the same but the people different. I normally give a few dollars tip. But not that time. Oh well now I know.

Jason Hall

2024-04

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Judy Collins

2023-09

I generally love Sonic's. The drinks are always to die for! The food usually is good but what is it about not wanting to put the condiments in the sack. Even if you order something like chicken and you want the dips, and tell them what dips, they bring your sack out to the car read off your order each item, they need to believe the condiments are in there but when you start to eat you don't have them?! What gives Sonic? Would it be too much to ask for the person that brings the order out to glance in the bag and make sure that it has what it's supposed to have in it?

Kris Adams

2023-10

I've been eating Sonic for at least two decades now. I just got a double cheeseburger. I ate 3 of 4 bites. The meat stunk like fish. I will never eat one again. It was disgusting and I'm feeling sick to my stomach. I'd rather of ate McDonald's. I'm through with Sonic burgers.

Pedro Macias

2020-05

Good food at a great price, these people here are a great team, and they hustle to get orders out while it's hot. Excellent location on my way to Lubbock from Clovis. Awesome people great food and service.

Michelle Baker

2023-06

Waited forever for someone to take our order, then finally went through drive thru. Saw workers goofing around as we came around. Ordered an Oreo and Reese's peanut butter shake. This should have a peanut butter flavor. I watched them make it and they added no peanut butter. When I asked about it the young man got very rude. He kept repeating himself and not letting me speak. They remade it and handed it to us very rudely. They gave me no straw. I then asked the young lady who came to the window his name and she was rude as well. She slammed window and refused to give a straw. VERY rude.

Lauryn Tynes

2023-05

Terrible ...... came and this was the last place to stop and grab food before arriving to the town we were headed to so we had no choice. Waited at a stall for nearly 20 minutes with no help but they helped others who pulled in. The screen worked so it was not that. Went through the drive through and ordered two meals. She didn't ring that up so didn't receive the second drink and second side of fries. Acted like I was an inconvenience.... if you can't keep up with demand then close down the drive through or just close the stalls. Pick one or the other.... nearly 40 minutes for terrible service!

Bryan Garza

2023-08

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S “Shay” Armstrong

2023-05

You would think it would be easy to make an order correctly when it's a number one cheeseburger mayonnaise no mustard with chili cheese tots but apparently every single time this is entirely too much for this Sonic to handle. I have never had hot food from this location Nor has my order ever been 100% correct. Due to lack of options in Shallowater I continue to give this place a chance.

Keli F

2023-05

The ice cream and drinks are the only things I recommend at this sonic. They put cinnamon on my onion rings, chili tots barley a drip of chili and get my order wrong almost every time. I drive out of my way to go to other Sonics.

Patricia Beals

2022-05

Head set was not operating and associate required repeating of order. She did apologize multiple times. Credit card receptical was not in operation which required associate to use a neighboring drive space for payment. Screen at 5:30 pm was not visible by customer due to sun shining directly on screen. Food was acceptable.

Gilbert Farias

2021-05

Customer service was Awsome 5 stars, but not so much the food I know that could've been so much better. I ordered a coney combo #7 the bun was hard & falling apart the frank was over cooked looked more like super dark red color & the tots were burned like if they re-dipped them into the fryer to get them hot.

Angel Reder

2020-05

The service was speedy, yes. However for the 3rd time they got our order wrong. They fudge on the delivery time by clicking the button that says order is ready, and your server is on their way. When the order was still in the kitchen, and took 10 minutes beyond that point to be delivered. My popcorn chicken was cold, hard, and mostly chunks of crust smooshed into big enough balls to appear to have chicken, but had none. When asked to correct the order, they gave me the same wrong drink back, and the server was rude wanting to charge us extra for having to fix their mistake on our food order.This sonic used to be my favorite, but not anymore

Jack Bristo

2021-05

I wish I could give it less. We only ever eat here when we're stuck doing a job in Shallowater. This is the only place to eat in the entire town. It's bad. It's so bad. You'd think being the only place in town to eat that they would care more about the food they serve or the service they provide. I asked for a mesquite butter bacon cheeseburger no pickles, with tots, and a Dr Pepper.It came with pickles, fries, and a coke. The burger was burnt. Overabundance of BBQ sauce that was unpleasant by far.I've eaten at this location more than 10 times, and not once has it ever been worth a single cent.

Al Mosqueda

2023-07

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Tim Dugan

2020-05

They get a 3 only because their servers are always super friendly. Otherwise, blah. Okay food if you're lucky and they order is ALWAYS incorrect. We joke about it. "What will they get wrong this time." It took more than a year of arm twisting for my daughter to even get me to come back to this particular Sonic because I am convinced I got food poisoning from a cookie dough milk shake. Probably poor quality control on what's fresh, expiration dates etc. I just won't get shakes anymore.

N Suvor

2019-05

The food is as tasty as their commercials are funny. Recently visited Sonic. The food was not very satisfying. I had a drink, pop corn chicken, and a pretzel twist. If I was on the road and had to get a bite- I would not stop here again. There are other more satisfying fast food places to get a quick bite. Save your money.

chris81667

2023-05

Burgers where made wrong. Ask for no onions and no tomato. Mustard. They put just opposite. Asked for tots on one order got all fries. The order was right on the screen and on the ticket. Just not what we got. The place was not busy at the time.

Krista Matteson

2022-05

Didn't put the Carmel in my ice coffee that I paid extra for and took forever to get our food even though we ordered online before arriving but other than that the food was good.

Rayanna Campbell

2019-05

I placed a 2 drink order, and all I could see for 10 minutes was the employees playing and goofing off. Very unprofessional, and if there was a manager , they were okay with this behavior in the work place?So I pushed the button again, I told them I placed an order 10 minutes ago and my carhop said "okay, be right out." And hung up.When the carhop finally brought the drinks out, all he said was "Sorry." I'm glad I was just passing through Shallowater and don't live there. I'd make a long trip to Lubbock so I could at least get good service.

Sandie Schlett

2022-05

I go to my local Sonic alot. As I was on a road trip I found this one on my route. I decided to stop, use the restroom and place an order. (One quick stop). I couldn't believe they had their restroom closed and customers could not use! There is no reason for this! Very disappointed. I quickly left to go somewhere else where I could order food/drink AND use the restroom.Travel thru here occasionally and won't bother to stop.

T J

2023-05

Not a great too place stop and get anything. The drinks are ok if they make them correctly. Very unorganized, but its NO surprise because ALL of the SONICS are alike. This particular place took too long too do anything.

Lycanrock Dusk

2024-04

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Laura McGill

2022-05

Ordered a cherry SpriteTook a big drink of it and it and it was nasty! So I went up to the drive-thru and told them they didn't say anything I was just sitting there for a wile then the manager comes and I had to tell her again about the Sprite she said I was being rude! I just wanted anything to drink at this point with the nasty taste in my mouth since the Manger wanted to argue with my grandkids in my car I just wanted my money back how hard is it wow

Sharon Maxville

2022-05

Was there a little after 4 today. Got popcorn chicken and fries. The fries had been recorded numerous times and were cold as ice. The chicken was so tuff and hard even my dogs wouldn't eat it. This place is HORRIBLE..

Blake Moore

2020-05

When the food is right its good..for being the only place to eat in Shallowater they sure do need to get it together. Any order larger than one person you are guaranteed something is incorrect. If you go for your family plan on staying awhile until they get it right. It took me 3 tries today for a 4 person order. Your almost better off going through the drive thru 4 separate times...Come on Sonic this by far the worst I've seen out of you and it's the only place to eat here.

JN Heim

2020-05

Very quick and freindly service. We used the drive through and our wait was only a few minutes. The woman at the window was friendly and smiling and even called my husband, "Sir." We highly recommend the Sonic just outside of Shallowater on the 84 Hwy.

Misha Stewart

2020-05

Ashley, server, is amazing. Always helpful with a smile. She remembers regulars, not only faces (and voices at the drive-thru), but their order. Staff is friendly and food is delivered quickly.

Dustin Olsen

2019-05

Not complaining about the service it was good and fast. The only thing I don't like about Sonic is the food upset my stomach sometimes. I think Sonic should add more health friendly items to their menu.

cathye davis

2022-05

Ordered chicken nuggets and they tasted like they had been cooked and placed under the heat lamps for a very long time. Not the best we've had.