Rob Cary Pet Resort

Lauren James

2024-03

They somehow got my previous review down, so leaving a new one!🤗 This is by far the WORST PLACE ever. I boarded my Chihuahua there last year. He’s not a people-dog but he’s not mean AT ALL. Never had a history of biting before, per vet or grooming records. I had issues during the stay, tried to call to resolve but they were no help so I left a review. That’s when Lucas LIED and said I had told them Ricky has bit my husband in the past. Straight lies. Never has happened. I called about this lie and that is when he told me that during the stay, my chihuahua (who’s a senior and has a hard time chewing BERRIES), bit through cat gloves and left bruises on their staff member. Never was I told this when it happened, at pick up, or when I called trying to resolve the issue. They had opportunities to tell me but neglected to tell me. If this really was true, 1) why was I not told. 2) what were they doing to provoke this bad of behavior to a dog that normally is not a biter? When I told my vet about this they literally LAUGHED and asked if they mixed up the dogs because this is not Ricky’s behavior. Disgusted is an understatement. They ended the review response saying due to his behavior, they can’t take Ricky again. Never was I told this at pick up, was actually told Ricky would feel more comfortable in the next visit and “see ya next time”. Damage control at its finest. We now go to another place for boarding & daycare and they’ve never had even a slight negative thing to say about him, they’re patient with him, and give him quality care. Here’s the “cat-glove biter” for reference.

Kayla Daniels

2023-05

I have been coming to Rob Cary for several years now and it has become my dogs’ home away from home. The front desk manager, Austin, and receptionists, Stephanie and Sherri, are always very helpful when helping me make my many appointment for my dogs.The agility trainers, Jill and Dane, and the obedience trainers, Keith and Monica, are amazing and informative when we are in their classes doing new things and helpful when I need help training my pups.The kennel staff are always happy to see my pups and make their visit special and comfortable. One of my pups goes to daycare with Anne and her pack leaders and my girl is simply in love with them and always has an amazing time.The groomers, Keith and Kayla, always do a wonderful job. My pups always come home smelling and looking amazing, like run way models after their visit. To simply put, Rob Cary is an amazing place to visit with my dogs and I trust them with my current and future animals.

Jennifer Baker

2023-05

We have been boarding our 2 mini schnauzers here for the past four years and absolutely love this place. They always take amazing care of our dogs, send daily report cards with information and are very efficient when checking in/out for boarding. This is the first trip time that we have included grooming in our boarding and are SO glad that we did. Kayla did an amazing job on our dogs and they look so good! She listened to exactly what we wanted and definitely delivered that look! I don’t like the traditional long skirt, leg hair or eyebrows and beard schnauzers usually have, but a shorter hair version of the schnauzer cut, and she gave us exactly what we were looking for. I highly recommended Rob Carey and you should get your fur baby pampered by Kayla while there. You will not be disappointed 🙂 this is the only place we will take our dogs to be groomed from now on, I just wish we found Kayla sooner! I literally cannot get over how cute they look!

Jamie O'Connor

2024-02

The employees really took the time to care for my fur babies. My dogs are not always friendly nor do they always mind their manners. This did not stop them from helping me.My dogs have some major anxiety. Unfortunately, I had forgotten to give them their daily CBD at home. I realized when I got to their center. Luckily they had CBD. I have to say their CBD dog treats are absolutely fantastic!!! For my 60 lbs dog I gave 4 treats and for my 70 lbs dog I gave 5 treats. They worked wonders for my dogs. I highly recommend the CBD treats if you have high stress dogs.I personally loved the daily report I got with each of my dogs. It gave me the peace of mind I needed while I was away from my fur babies. I will definitely go back the next time I have to go out of town and my dogs can't go. Thanks y'all for taking such great care of my fur babies!!!

Alyssa Patience

2023-05

KAYLA IS AMAZING! REMEMBER THIS NAME SHE IS GREAT!! Only groomer I will use for my Afghan Hound Bruno!!! She is sweet and really takes the time to listen to what you want. You can really tell she is a dog person.. I consider her Brunos second mum as he loves going in to see her!! You can see his face light up as soon as we pull into the parking lot, he knows!! He comes home happy as ever! She is so gentle and kind! I highly recommend Kayla for grooming!!! We have gone to puppy classes as well, Monica is awesome! So smart and well educated in training! She remembers all her puppies names which is a talent in it of its self with how many she must see! Her dogs are so well behaved and she really takes the time to instruct each owner through the training process with such clarity. She also changes the training to fit each dog's needs which ive never seen a trainer do! I think its great!! She has really helped us turn around our training and we can't wait for our next class! I know Bruno is excited to see them both. I may bring them some doughnuts or kolachies next time I bring Bruno in, THEY DESERVE ALL THE GOODIES!!! Bruno can attest to this.Ps if you've read this far, the first pic is fresh after Kayla's grooming, he is so soft and fluffy! The second is a pic during Monica's training session, he's so happy!!

Kimberly Weaver

2023-05

Lately, I feel like the world has gone crazy! We just don't say THANK YOU enough, so I'd like to THANK Rob Cary for the EXCELLENT service I received today. I'm sorry that I don't remember the name of the groomer who cared for my pommie today (I think it was Kayla), but he looked GREAT! Thank you to the whole staff for the kindness, care, and great service! It's nice to drop of your pup for a "spa" day and know they're in good hands. Lee sends his THANKS too! 🐶

Sasha Garza

2023-08

This place looks dirty on the inside. I was interested in boarding my dogs there. I asked to see Kennel for 2 dogs to stay in. The woman up front said she couldn't show me the kennel area. They don't give tours. I asked if they got a play time. She said for extra money per pet. I never heard of that. So we took our dogs to Lucy's instead, and they had a great time I could watch doggy cam to check up on them.

Nichole Cervantes

2023-10

Had our 5 month old puppy.. stay for the weekend as this was our 2nd time leaving her anywhere. She was freshly bathed when I dropped her off and was dirty and smelled horrible covered in dried urine when I picked her up. She did pee on the floor while we exchanged collars when picking her up, But she was matted in dried urine when I put her in the car and I couldn’t wait to get her home to take a bath. I should of known it was a bad idea when staff wasn’t so friendly when I dropped her off and picking her up. Very quiet and distant.. like it was a burden I was bringing my dog to be taken care of. Disgusted. I also paid the extra fee of picking her up after 2 but I was told pick up was between 2-7pm.

Joshua Carter

2023-12

They always take good care of our dog, and the doggy daycare option is great for a super social dog like ours. He's excited to pull up in the parking lot when we go here prior to vacations.

Emily Thometz

2020-05

I cannot thank the wonderful staff here enough. They have been so accommodating, kind and helpful. This is a very well run kennel- they check vaccines, know how to handle the dogs appropriately and are very professional. Although I don't like to leave my dog, I always feel comfortable when he is there that he is getting the care he needs.

Karime Guajardo

2019-05

Our Pomeranian Berklee looks beautiful and I am so happy with the grooming services. They don’t overcharge like a lot of places I called in the area. He is such a happy puppy and I know he is in good hands because he attended Puppy Training classes here and the trainer is also in charge of the Grooming. 100% Recommended for both training classes and grooming.

bex

2023-05

I truly cannot overstate how positive my experience has been with the staff and facility here.I have had some trouble finding housing for about a month now, and am lucky enough that I have family to stay with in the meantime. Unfortunately, my family has severe cat allergies, and I needed to find a place for them while I'm there.Knowing how precarious my lovely kitties can be with their preferred comforts, I knew I needed to find somewhere that I could trust to keep my babies with their best interests in mind.One of the biggest "green flags" I found regarding boarding my cats here was at the vet appointment for them before they went in. After telling the vet my plans to board them, my vet asked where I was planning to keep them. After mentioning it was Rob Cary, all he had to say was "Good."From the genuine kindness and understanding of the workers that these truly were my "babies," to the exceedingly thoughtful care they provide to them, I could not be happier or more confident that they are in good hands. I feel like I left my kits with competent (non-allergic) family as opposed to a company and staff.Thank y'all, with words that could never accurately portray how much I appreciate you. Thank you, thank you, thank you!

Anne Straubel

2023-05

Katori got a Manuka Honey bath, 10 days later she still has that “you just got a bath” look!!! So thrilled with this service and the care & attention to detail Kayla gives her! ❤️ If you want your pup to look as fabulous as Katori don’t wait to book your appointment.

Brian Shular

2024-01

We take our dog here for daycare. It's a really cool place. Check it out of you need a babysitter for your fury one.

Rebecca Allen

2023-10

This place is really great, we've taken dogs here for like 30 years and never had a complaint. Everyone there is friendly. The dogs actually have space to move around and their grooming is excellent also!

Howard Kagan

2023-05

We have been using Rob Cary Pet Resort for years and in a word, they are great. We have a long haired Miniature Dachshund named Elmo. The people at Rob Cary just love him to pieces. This last visit was for a haircut, nail clipplind and bath. He looked and smelled fantastic when I picked him up. My wife and I have done a lot of overseas and stateside traveling. We most strongly feel that being able to leave Elmo with the loving staff at Rob Cary gives us piece of mind that all will be well for Elmo. Thanks to all at Rob Cary.

Lori Aguilera

2023-05

I want to say that Rob Cary is one of the most personal training facilities I have encountered. The patients of the trainers and their knowledge is beyond anything I could ask for. Jill is an amazing agility teacher!! Her patients and determination to set her students up for success is above and beyond. They have inspired me to become a trainer myself. Not to mention Keith is an amazing trainer with very helpful trains tips to set you amd you dog up for success. Puppy classes for new puppy parents are provided to start a strong foundation to set the owner and puppy on the right track to a perfect puppy.

Samata Shrestha

2023-08

If I could, I would give this place a 0/5 stars. They scared my dog, and once we picked him up, he had tics all over him! During his stay, we booked a grooming reservation, and once we picked him up, it wasn’t until we got home that we realize he had a burn mark on his lower part of his body! I can’t believe that they didn’t mention this when we were picking him up. That shows that they didn’t pay attention to him as they were giving him his haircut. This place was a horrible experience for our dog. As it was our first time sending him there, we will never be sending him back.

Mari Garza

2023-12

It’s the only place I’ll take my cat. When boarding, it’s rare to find people who love cats. They treat h excellently.

Samantha Salazar

2023-05

So, so happy to have found this place! The people at Rob Cary are all so kind and patient with my high energy dog, Dax. They work with him during group doggy daycare sessions to help him get along with the other dogs. He gets so excited when he realizes he's going to daycare. I absolutely recommend them!

Danielle

2023-05

Great service! I was so thankful to all the staff, they are wonderful! Not only did they keep her for me 4 or 5 days and everyday they would email a Progress Report daily. Also, they sell TONS of leashes/collars and every treat for cats and dogs! Spoiled Stella! And they're prices for dry food, treats, collars, etc for much cheaper than "the man's" pet stores;)Will recommend this special place to anyone! No regrets. Not one! Just a very happy customer that'll be returning often from now on!

rico Sapon

2023-05

We boarded our two dogs on one occasion, everything seemed fine our English Bulldog was fine our German Shepard was fine when we dropped them off. They would send report cards daily saying our dogs were fine they ate their food potty breaks were normal. When we picked our dogs up my English Bulldog was clearly in distress, very worn out, breathing heavily and could not get her oxygen normal for the rest of the night after pick up. We thought maybe she just had too much excitement and fun since nothing was reported to us. I had to board again this past week so we gave them another shot. Again my dogs were fine and normal being dropped off, got report cards of my dogs being fine the whole 3 days of them being there. When I picked my dogs up my Bulldog again was in obvious distress no energy, having a hard time breathing. NOTHING BAD WAS REPORTED TO ME. On the way home she had an overwhelming smell of urine on her. I had to bathe her promptly and then had to rush her to the emergency vet clinic because again she was having a hard time breathing and could not get it together. $530 vet bill and my $3000 dog ended up dying on the X-ray table the same day of pick up because of the care or lack of care she received at Rob Cary’s pet resort!! If you love your animal I do not recommend you board them here!! I wish I would have listened to my gut feeling and learned from the first experience maybe my dog would still be alive today

Tim S

2023-05

Best pet resort ever.!!!But! The website does not function correctly.Was going to board my dog Thanksgiving 2023 but can not make reservations.Phone has message from April about being closed for Easter. Left message 2 days ago. No one has returned my call. They called me back. Now it a 5 star

susan alberto

2022-05

Full disclosure: my review addresses training only. I have not yet used grooming/kenneling. Our 2 dogs have been in obedience and agility with Monica, Keith, Jill, and Dane. All the trainers are great. We have so much fun and our dogs, Lulu and Teddy, have learned so much. Lulu was so shy and now she has really come out of her shell. Classes are relatively small and we got plenty of attention one on one. I highly recommend Rob Cary trainers!

Leticia Juarez

2023-05

Nala has been to a couple well-known pet resorts. Her experience has always been the best here. She absolutely enjoys, and we are settled knowing she is well taken care of and safe. Their flexibility is a tremendous help as well.

S Johnson

2022-05

Cannot say enough about this place! They love our puppy and make their doggy day care extra special. They may not have cameras like other places but they know your sweet fur baby very well and love on them! They add special touches such as report cards, pictures , and special events on holidays including Mother’s Day (melted my heart). I tried once going to another doggie day care and had the absolute worst experience for both me and my pup. Absolutely love love love this place and they love us and our family.

Carol M

2024-04

I have used them for years and my dogs are treated very well.

Mary C

2023-05

I’m glad we found this boarding place for our birds. The staff were very professional, friendly and took great care of our birds for 10 days. I love that they sound daily report cards. Highly recommend this place.

Obsidian Stitches

2023-05

Incredibly friendly and patient staff. It was our little 2 year old chihuahua Maltese mix's first time staying away from home but they were great with my pups. Will definitely use again

Sabiha Cornue

2023-11

Good and fast customer service, my dog is hard to deal with when it comes to nails cuts, but they did well dealing with him , thank you