Papa Jim's Tropical Fish

jann

2024-04

My parents showed me papa Jim’s like 8years ago and I’ve gone back even just to look around at everything. The workers have always been friendly over the years . All the stock has looked healthy during my visits. Personally love the reptiles I just got my Nile monitor not that long ago and he’s super happy and healthy a lil cranky at times but he needs more handling. My parents still have their 2 Cockatoos can’t even tell you how long they’ve had them feels like forever. My Nile monitor is not my first pet, I do not recommend a Nile monitor as a first pet. I’ve always researched my pets and recommended every does too.

Alexis Carrizales

2024-03

Do not get livestock here! Brought home a baby hedgehog and since day one she wasn't eating at all. They claim she was the most active one from the bunch but she was always asleep ( they are nocturnal ) and she was sleeping at night and day. She did have a scar on her belly and when I called about her Joel did give me some advice but before I could she had passed away the next night.I brought her back explaining what happened and they told me they can give me %10 off my NEXT animal!Didn't want to refund the cage that I received from them. The receipt said no guarantee on livestock but not items. I have the cage and animal less than 5 days.

Revv 565

2023-12

First time visiting this store. Drove down from New Braunfels. My wife and I were instantly impressed with the cleanliness and condition of their animals and fish. The staff was very friendly and helpful. So far this is the only store I've found with a good healthy selection of fancy goldfish and koi. Prices on animals and products are better than average. I will be back and recommend this store to anyone looking for a quality pet store.

Eva Almeida

2024-04

This was my first time here and LAST time. I drove far too find this place. I went for hornworms. I was trying to ask questions and guy was so rude that I told him! He was short with me...I guess I asked too many questions. I spent $22, but unfortunately I won't be back. I wish I could speak to a manager!

bern it down

2023-10

This place is awesome. All the staff greet you and will help you with all your fish/reptile needs. They have a great selection of fish and products. All the aquarium plants I’ve bought there have flourished. Great quality products. The parking is in the back so you don’t have to fight for street parking. Great place for all your fish keeping needs.

Sarah Lopez

2023-05

Worst experience ever my husband went in yesterday to go purchase fish and ask the manager for guidance and direction how about to go about the fish the manager told him just to use the same water, we woke up this morning to all of our fish dead called to see if I can get my fish replace spoke to the owner letty she said we couldn’t replace our fish told her I employee gave us the wrong direction and she was admin that all her employees have been working there for a long time and would never say that, she then ask her manager about my husband and the manager told letty he’s been helping my husband for couple which is false we only been to there store one time and that was yesterday I told her then to review he cameras and u could see we only went yesterday she then stated she can only give a 25% discount I would never recommend going back worst experience didn’t even feel like she was understanding where I was coming from as an costumer she was only siding with her employee, and letty also told me nobody has ever had any issues with he fish but if u scroll down another lady left a bad review about her fish dying as well just 5 days ago

VME

2024-03

The staff was great at answering all my questions and concerns that came with purchasing a corn snake for my daughter. The place is clean and well organized.

Fernando Montalvo

2022-05

I bought a Savannah Monitor from Papa Jim’s one week ago and after doing months of research I bought the right tank and had the correct temperature which was measured with a gauge but unfortunately he had parasites as he passed within a week of having him. I’m extremely disappointed as they required a picture of the cage and whole set up to make sure the baby would be safe, but they didn’t realize the vendor they had bought from was selling baby Savannah monitors with parasites.

Alba A

2018-05

Excellent variety of fish, reptiles, birds, and other animals. No cats or dogs, but you will find rabbits, gerbils, hamsters, mice, rats, etc. They have a good stock of supplies for all animals they have in the shop. There is also a room where you can look at the different koi they have. After perusing a while, an older couple came in as we were looking at turtle accessories for our turtle Tesla. The couple started looking for the cheapeast turtle they could find. It sounded as if it were a gift to a very young child, the employee informed the couple that they had to have a set up ready for the turtle. The older gentleman made the claim they had a tank and everything ready. I didnt really believe that had a set up and Im guessing and the employee felt the same, they would require proof of a set up such as a photo. The couple didnt want to deal with the hassle so they left. That employee more than likely saved an innocent turtle from a terrible life. I will be coming back.

Amber Hall

2023-07

Got my blue masked lovebird here! They have great service and are very nice and respectful. I would definitely come back here again.

Resa Willis

2024-04

That uromastyx is on death’s door. Surrender it or get it vet care

abbi Hurley

2024-03

Animals are not treated properly and neglected. Improper enclosure for this poor dude and he looks like he doenst have much time left. Places like this should not still be in business. How they can overlook this poor dudes suffering is beyond me

Christine Carrillo

2023-12

Papa Jim's has a wide variety of aquarium supplies, tropical fish and foods. Great place to shop if you're an aquarium hobbyist. Service is also great. Thank You Gabriel 😀

Meloni Perry

2024-02

I love this pet store! Really cute critters big variety great prices!

Gabriel Hernandez

2019-05

Really cool place has a lot of variety of fish reptiles and other animals. Bought a turtle there and they actually checked to make sure that I had a proper environment for it and gave me a paper with a bunch of info about turtles. Good to know they care about the well-being of the animals and not just profit. I like to visit different pet stores just to see what they're all about and this one so far is my favorite.

Samantha Lozano

2023-05

I usually find so much comfort in this place I love this so much, but today I went in there & went to buy 5 dozen of feeder fish & over 15 fish were dead even before I left the store, I'm not the type to complain so I didn't but I'm very very disappointed, the man that was working looked like he Was very miserable & hated to work

Joshua Garza

2023-05

After reading all the reviews I will admit, I was a bit nervous when I went to check out this store. All my worries went away when I went inside. the customer service was amazing and the animals were awesome. All in good shape. I got some African cichlids and they are happy and healthy. Will definitely be giving them more of my business.

Juan “Juanjo” Hernandez

2024-01

Great place to source essentials and really nice variety of species. The African gray is beautiful!

trey coppland

2024-04

Beautiful store, very clean, healthy fish, great price 😀

Alexia Paredez

2023-09

I've never made a bad review, I've never complained, especially about a local business. I am beyond distraught, there were SEVERAL dead bettas who had obviously been very severely neglected. The rats were piled ontop of eachother and they sell inhumane set ups for fish. I expected way more from a store with a majority of positive reviews. They ask for proof of set up before purchase (positive) but neglect the animals themselves? If you're going to be in a business with animals, you could at least be aware that they're being abused. Please fix this, they deserve better :(

Jeremy Hughes

2023-06

Great staff that are very knowledgeable and if they aren't sure they will happily admit it but will always try to find the answer. Great selection of aquatic life and reptiles. All enclosures and tanks are spotless and full of healthy animals. I live right outside of boerne and I will happily go back because I know they have great quality animals and great quality customer service. 10 / 10 Papa Jim's

Brenda Herrera

2024-03

I've always liked it there due to all the different type of animals they have

Erin H

2023-06

Large selection. I absolutely LOVE that you are required to either purchase a starter kit or show proof before they sell ANY animal to you. To me, this is a bug green flag! I didn't purchase anything as it was my first time there and I was just looking but I'm excited to go back!

Jose Rocha

2024-04

Best place to buy tropical fish and birds,equanas ect.

Bethany Gaylor

2024-02

Staff is very helpful and the store is full of cool and adorable animals.

edward brietzke

2022-05

They will rip you off!! I just bought 2 large rats for over $15 and they are not much bigger then mice! Definitely a rip off!!

Esmy Uribe

2019-05

Beautiful fish! Had them for quite sometime now. Bought for my son, he loves them.

Fl4t GaMeR

2024-03

Very knowledgeable staff! Very great service and clean establishment.

cynthia e

2023-11

Great shop for this side of town. Reliable supply of items, great customer service.

Diana Ramirez

2023-05

I rate this store a 4 because my grandson and husband love it there .They do have everything you need and some of the staff mostly the manger have great knowledge and Advice on how to take care of your pets.Been going there for years. My grandson is Infatuated and loves it there and he only trust the staff there because I have taken him to other stores. But I only have one complain about 2 staff members that made me feel bad about having my grandsons water tested ,1 staff member refused to test his water because we been there many times to test, he told us no because they were wasting their drops and since we went the day before and had it tested .We only wanted to buy more fish since we weren’t able to get his aquarium right so I went ahead and bought my own testing kit there & some sand the nice manger came up to us and gave us more advice, So we went home and did what he said . In the morning I tested the water and finally it was great so I told my grandson he was ready to buy his fish my grandson still didn’t trust me on the reading and wanted to go and test his water again with the staff members he trusted. So I had his father take him ,The same staff member was there with another staff member,The manger wasn’t there at the time my grandson said ,Well they refused to test the water again and said after testing the water 5 times we charge 5 dollars , my grandson wasn’t going to buy the fish unless it was proven that I tested his water right so my Son paid the 5 dollars after the staff member said that his water wasn’t going to be good again. After the test the water was good so my Son paid 107 dollars worth in the store but felt very unhappy how the staff treated my grandson, they came to tell me about their experience in the store, my son said don’t ever take my son there again and give this people business , my grandson said to me grandma but I like it there a lot , his only 10 years old how can I explain to him when you go to a store and the staff are rude to you it’s not right to be treated like that ,we are paying customers and good business pay for their salary, if your not humble and Patient with your customers then they shouldn’t be working there ,that only makes the business look bad. My grandson is so heart broken this is the reason why I am writing this long review, I am a humble person I told my grandson don’t worry we will still visit the store again someday and he said I am going to feel Awkward grandma because my dad got upset ,then I said to him your dad had a bad experience there with the staff and he thinks you were treated badly . Hopefully when we return this doesn’t happen again if it does then we will take our business somewhere else and hope other customers don’t get treated this way only because of 1 or 2 staff members that don’t have Patient’s.