North Park Toyota of San Antonio

GIBBY LEE

2024-05

Sales guy tells my wife a numerous amount of items in need of attention. Including battery terminal cleaning? Transmission filter and fluid change? Had been already done not long ago. Also throttle body cleaning. Last time they left my throttle body air tube loose. Once again today I checked it and was was not snug tight. My terminals are not corroded. The picture shows they have been properly maintained. Also left oily mess. Seems every time she goes. They see a pay day. We've bought 3 vehicles and seems we may buy somewhere else.

Joe Gonzalez

2024-04

From the first phone call and throughout every text, every question was answered in a timely manner and had a very positive vibe with our salesman. Ozzie and our finance associate had a great attitude and explained everything. Thank you very much. This is my second purchase and I will be back.

Nigel Futch

2024-04

Took my used 2021 Tundra for it first schedule service and decided to come to North Park Toyota. I never been to this dealership and didn't expect much but the usual. But Oscar (my service advisor) made my schedule service amazing. He gave us detail of what service I ask for and what service is recommended. He even explain things in detail to help us understand certain things and how it work. He also directed us and show us the little cafe they had at the dealership. The cafe has some decent food and drinks while we wait. And I watch as they did my service and what look like a inside bay with AC. I love that they care for the mechanics. My service was quick and amazing. It was finish at the exact estimated time Oscar gave us. We went to the little shop and bought a cup to match the car and left with a smile on our face. Love this dealership and for sure coming back to get service again.

Daniel Cruz

2024-04

That was easy! I went in to see a used Tacoma but left with a new one off the showroom floor. My sales advisor Alik Stockhammer was awesome! He was knowledgeable, friendly, did not pressure us, and most importantly, he was fast & efficient. We were in and out in no time!

Jacqueline G

2024-05

From the moment I dropped off my vehicle, Mr. Jorge Gutierrez was kind and very informative about my car service details. He even kept me in the loop during the maintenance appointment. Picking up my vehicle was hassle free. I look forward to having another appointment run smoothly.

Debbie Ybarra

2024-05

Let me start with , this was by far the best experience!!!We worked with David How. He literally went above and beyond. I was a hard customer. Not on purpose but because I have a set budget. David made sure that my payment was where I could actually afford it. And after going back-and-forth for over a week, he basically had all the paperwork and everything ready to go so that when we came over to the dealership, knowing that we have 6 kids and it was late at night already, he basically made it super. Easy, all we had to do was sign the paperwork. And walk out the door. If you choose to go to North park Toyota, it is by far the best experience. Definitely work with David how!!!!!!!!! Nw loop 410 location!!

ana julian

2024-04

Miguel Avilez is a very talented and professional sales person if you are looking into buying a used or new vehicle go ask for him for advice and help to select a vehicle 🚗 I am satisfied with the business he explains everything you want to know and he is very clear in going through paperwork.Thank you.He sold me a nice Toyota Tacoma.

Maury Ortegon

2024-05

Took my Corolla in for some issues.Didn't have an appointment and was seen right away.My service advisor assigned to me was Edward Perez.And from the get go he was very patient and understanding and a good listener to what I was explaining to him.Was on top of keeping me updated through out the whole process.His attitude and professionalism is what just might bring me back to using the service department at North Park Toyota.And will be using as Edward as my service advisor.

Diana Hernandez

2024-04

Great customer service in the service department. Nate was my two in service and he gave me so much help when I arrived that I felt good about. Then I worked with Matthew in Sales and he gave me so much help that he convinced me to get my 2024 vehicle. The only thing was that I was there from 8:30 to 5 which I think was really to long, but I left happy, you had refreshments and you had great service, so I am happy. I hope the warmth continues when I return for service and that this wasn't just to get my business. Good luck, you are better than Boerne

Troy Condon

2024-05

My sales man was Jay and my finance manager was Randy. Both did a great job being fully transparent, making sure I got the best deal possible! Loved the experience I had with North Park Toyota and how I was treated! Highly recommend!

Mike F

2024-05

Carlos, our sales representative, was fantastic to work with and made the sales process very light and easy. He got us in a vehicle we liked with payments we could afford, without breaking the bank. There was absolutely no pressure to purchase. I will be referring everyone looking for our car to this location and I will be making my next purchase from North Star Toyota.

Sydney Speer

2024-05

What should have been an easy sale ended in me walking away from the deal. I had purchased from North Park’s Lexus and Subaru locations in the past and had great experiences, so I thought this experience would be similar. I live far and was able to make a deal that I was comfortable with over the phone that I would finalize upon test drive and taking ownership of the vehicle. My salesman, Rene, sent two videos, not thorough ones but he assured me it was in “great shape.” After driving 1.5hrs to see the vehicle, I immediately noticed it was not in as good of condition as I had been told. There were multiple dings and paint scratches, cracked windshield, as well as an interior that showed no attempt of being cleaned. What really concerned me was all 4 corners of the vehicles fender/bumper were separating and leaving gaps, as if the front and rear areas were going to eventually fall off. I pointed it out to my salesman and he said that it would be an easy fix with some clips. I asked if that is something they could attempt to fix before purchase, due to it being a concern if there was to be damage. He said that isn’t a part of their reconditioning process. Against my better judgement, I decided to still take it for a test drive. While braking there was a very audible “hissing” noise coming from the brake pedal which also raised concern. Salesman didn’t have anything to say about it. After the test drive I decided I wouldn’t be going through with the deal due to the reasons mentioned. His demeanor quickly changed and he felt the need to state that the vehicle is ten years old and that he had sent me two videos of it, as if I should have known the vehicles entire condition from a video. It made me feel like an inconvenience to him, when I was the one that drove 3hrs round trip thinking it would be a done deal. The sales manager, Luis, was kind and did not pressure me so I appreciated that. Unfortunately, I’m not sure that would be enough to make me go back in the future.

Linda Rodriguez

2024-05

From start to finish, my experience buying a used car was exceptional. The staff was knowledgeable, the process was smooth, and the car itself exceeded my expectations. I highly recommend this dealership to anyone in search of quality vehicles and top-notch service.Thank you Amari, Carlos, Noe, and John!

Thomas Fitzsimmons

2024-04

I recently bought a new Tundra Hybrid 1794 edition. I brought it in for the 5k mile maintenance and I had several other miscellaneous questions. After the service I had a board meeting and needed to pick up the CEO of the organization we met with later in the day.Thomas Villarreal was extremely courteous, knowledgeable, efficient and very thorough during my service experience,..Even going so far as to wash my truck and dry it by “hand” prior to my meeting!He was fantastic and I look forward to working with him for many years to come.Thank you again Thomas!

Lauren Rodriguez

2024-04

Our salesperson Matthew Gonzales was very knowledgeable and worked to get us the best deal on our new vehicle. The financial advisor made the process quick and easy. The customer service at North Park Toyota was incredible and the team did everything to ensure we drove off satisfied with our buying experience. We truly felt like valued customers, and will be visiting North Park Toyota for future purchases.

Kathryn Maddox

2024-04

Priscilla was my advisor. She was friendly and reassuring. She got my grandsons car in the same day I called and back t me same day in working order at an extremely affordable price. I was wowed by her kindness and professionalism. Highly recommend this dealer for repairs.

Marge

2024-04

We had such a pleasurable experience! It was pain free and we were in and out in 2 hours! Ozzy was such an amazing salesman he knew exactly what he was talking about and took really good care of me! I was so nervous! We also have to thank our finance person, Robert. He broke everything down for me so I understood. I felt so good signing the contract for my new car’

Norm Southerland

2024-04

Absolutely the best car buying experience I've had in years! No pressure, friendly staff, all questions answered and great facilities. They even picked up my trade the next day, saving me a 60 mile round-trip.Go and see these folks. They'll treat you with respect and work to meet your needs. My deal was most fair and if it was any example, yous will be also. Thanks for a great experience!

Selena Quintanilla

2024-03

Front receptionist had attitude. She kept rolling her eyes and getting frustrated. They left my headliner dirty from fixing my moonroof.Jaysun did his best to keep me updated on my loaner and rental.

Matthew Ibarra

2024-04

Always a great experience! I always come to get my car worked on when I have problems. Recently bought a new car from here. Ozzy was a great help with questions and anything I needed he made sure I was taken care of! Our finance Manager Robert is awesome and very helpful and informative

Sean J. Rice

2024-05

Excellent customer service!!! Bosset was a pleasure to talk to, work with, and extremely supportive helping me understand all of the Tundra’s features so I could drive off excited and more importantly drive home safe. Priceless!I would be remised if I didn’t highlight they all took the anxiety out of the car buying experience from the moment I drove onto the lot.See for yourself! Take the drive. You won’t be disappointed.

Matthew Hall

2024-04

Great efficient service here at this location from the start to finish. I went in yesterday, we figured out what I wanted in a vehicle, found it and drove home in it today. Thanks to my salesman Manuel S. And GM Abraham for making this happen and for listening to my specific needs. Also, cannot leave out Juan in Finance, excellent customer service. I do recommend Toyota Northpark and plan to be back for continued business.

Anon ymous

2024-04

Nice location but if you think you're coming here to try to make a deal think again.At this point in car dealerships existence you know negotiations take place. Dealerships gotta make some money. I get it. But the complete unwilling participation to actually make any kind of good deal was incredibly bad. No effort was made at all. The disengaged 'I don't care' disingenuous attitude was surprising to me. It's a very rare experience.I was ready to purchase and willing to hear offers but they were not willing what. so. ever. They'd rather sit on it. I've never in the years of buying experienced such stone wall treatment.I won't be going here with my purchasing or servicing needs. Definitely wouldn't recommend this place ever.Very disappointed. I really wanted to like this place.

Sara Velasquez

2024-04

Mike.Is the best customer service guy!He really helped me out a lot..He got me the best deal and prices were amazing.He spent all his time did not rush through.He just kept doing his best for me, he is just a very kind person and It seems like he really enjoys what he does and he's very good at it. I recommend him as your customer service advifor service department. When you bring your car in for service ask for Mike! I think he is the best!!

D Piña

2024-05

I Inquired about ordering a new vehicle. Salesperson sets up meeting with me he ultimately did not attend. Pawns me off on another less informed salesperson that did not even offer to order the vehicle for me or provide me with any real information. Complete bait and switch. I drove an hour to get there. Never again to NP Toyota. I absolutely never do reviews but these people did not respect my time in any way.

Kayla Cid

2023-11

David the salesman I think his name was and John from finance were top notch! They helped us so well. We loved this place because of our experience with them. We finally have our dream truck. So thank you!

Mayra Gonzalez

2024-04

I went in for maintenance on my 2022 Toyota Camry, and was approached with an offer that I could not pass up. My sales man Jesus Avilez, was very understanding of my financial situation and was determined to find the best deal for my kids and I. After several negotiations he was able to get my kids and I into a brand new 2024 Toyota Camry SE! Far better than my expectations and a much better investment for us long term. Especially for a person who works in healthcare who relys on a dependable vehicle for not only work comutes but for kids sporting events etc. If you are looking for someone too truely take the time to listen to you, and help you out; Jesus is the guy to go to. Thank you Jesus for all your efforts and of course your time and help.Sincerely,Mayra Gonzalez & family.

Cris Vela

2024-04

Most dealerships are known for one thing...Lies. These guys give you a price, give you a quote on your trade, ask you where you need to be and try to get there. Its is a very friendly sociable environment. The building is beautiful with plants and comfortable leather seating all over the place. I was treated with respect and that goes a long way. A store where the already posted price is good and still negotiable. Not to mention pet friendly! Shout out to Sadie!

Ken Heningburg

2024-04

I’m a long time customer of North Park Toyota. I called & scheduled an Oil & Filter change for my wife SUV. Vicente Veliz is my Service Advisor & he assisted me with my service. They serviced the vehicle & I was in & out in a very short time. I love the excellent service NPT provides. Thank you Vicente for taking great care of our vehicle. May God Bless You

Susan

2024-05

I am very pleased with the service that I received today from Joshua. I had an issue that developed after a previous service visit. Without hesitation Josh suggested I make an appointment to bring my vehicle in and be evaluated. Josh listened to my concern patiently and resolved the problem. I am a long time Toyota driver and have always received quality service at this location. Thank you Toyota… for your quality vehicles and the premium service you provide.