CRT Flooring Concepts

SONU GOPE

2024-05

We partnered with CRT Flooring for the tile installation in our new construction home in San Antonio, and it was one of the best decisions we made. From selecting the materials at their showroom to the final installation, CRT provided an unparalleled level of service. Their selection of modern and stylish tiles was impressive, and their advice on what would work best for each space was invaluable.Their installers were true professionals, punctual and efficient, ensuring that every tile was perfectly aligned and securely placed.

Ainu Das

2024-05

Our commercial property in San Antonio needed a flooring upgrade that could withstand high traffic while enhancing the aesthetic appeal of the space. CRT Flooring was our top choice, and they really did a great job with their vinyl flooring.. Their team worked closely with us to select a design that fit our brand.

Vinnie Waelchi

2024-05

Restoring the original hardwood floors of our historic San Antonio home seemed like a daunting task until we found CRT Flooring. We were really worried we would end up messing something up - we saw a lot of videos on this. Their expertise in dealing with antique flooring was immediately apparent. From our first consultation, they were deeply respectful of the heritage of our home and passionate about bringing its history back to life.

Holly Mahler

2024-04

I had to get my mom's old carpet replaced many years ago because she was coughing a little for years and had lost a toe and was in rehab for healing.I didn't want mom to come home from hospital to that old carpet. she did not have a lot of money to spend on this either.This stores people had no problem helping us, and they were a better price than some dumpy warehouse.We found some very natural looking vinyl planks, and the amazing installers easily worked around her furniture and went beyond the call of duty to make my mommas house healthy to come home to.If someone has a cough, I always think they might have mold spores growing under their carpet...I have sent people to this store for many years!My mom's lungs and feet were healthy after that.

Sean Woods

2024-04

Late last year, I decided it was time to replace all the flooring in my house that was laminate with LVP. I did tons of research and went to many different stores to look at products as well as order samples. My research led me to CRT Flooring Concepts as they sell any and all things Shaw and CoreTec related which is some of the best in the industry. Ended up meeting Ewell Bowers (sales) at the store and we landed on a style of flooring we liked after about a week. Ewell was very responsive answering any and all questions as well as filling us in on key information about flooring in general that I didn't find in my research until he mentioned it. He is a great guy with integrity and we need more human beings like him on this planet.After haggling over a few pesos and a good old-fashioned Texas handshake, we went on to the next phase which was scheduling the installation. A few weeks later, the installer Anthony came out to do the installation with his crew and everything came out beautiful in a few days. Anthony was punctual, professional, and treated my house with care like it was his own home. I couldn't be more happier with the end result!Also, I did see all the reviews which almost scared me away but ultimately decided to take a chance. I am so glad I did. Bottom line, if you need flooring, CRT Flooring Concepts is the place to go! Ask for Ewell and request Anthony for your install.

venkatesan solaiappan

2024-05

"When it came time to replace the outdated flooring on our entire first floor, we turned to CRT Flooring in San Antonio for a laminate solution that promised durability and style.Their selection process was a very easy thanks to the knowledgeable staff who helped us navigate through various textures and patterns that would best suit our home’s traffic and decor.I thought the installation was a seamless experience. They efficiently preparing the area to minimize any impact on our lives.

Tyler Stevens

2024-02

WARING: DO NOT USE THIS COMPANY. They are unresponsive, provide shoddy work, and do not take accountability for their failures.Ordered Shaw carpet through Costco and was assigned this company to complete the install. The install itself took 6 tries to get right. They botched the install on the main floor, the stairs, and the upstairs area. They literally installed the landing of the stairs sideways... They had to replace sectors of carpet due to their poor installation quality. We had to elevate to Costco multiple times to get a response and action. They "sent their best crews" and there "was nothing they could do".Followed the procedures for our patterned carpet (18 month professional cleaning) and it was defective. Warranty application applied through CRT; when they inspected it, the inspector said "This is the worst install job I have ever seen". The install his company did; the one that had the "best crew".Now, we cannot get a hold of anyone to fix the warranty items. Calls, texts, and emails go unanswered. We are having to elevate to Costco to get them to fix the carpet, again. And what are they offering for all the wasted time that their poor installation caused? Nothing.DO NOT USE THIS COMPANY. If you do, pray you don't get Angel or Justin.

Scott Priestley

2024-04

STAY AWAY!! Sneaky as all get out! Sales guy promises one thing, installation crew does another. They're careless and messed up walls, shot a nail through a water pipe and had to rip up everything they did, leave trim with chunks missing and cracked. Order the wrong parts and try to convince you they're the same. Communication is HORRENDOUS! Every communication I've ever received has been because I put an appointment on my calendar to call them and inquire status and confirm dates and times. We've been fighting with them since December and it's now middle of April and our floors are still torn up and we're walking around on partial concrete and plastic! The girls who answer the phone and engage with the customer are very sweet and kind. Its a shame they get put in the middle of the management failures.

Yahyo Majidov

2024-04

CRT Flooring is HANDS DOWN the best flooring company I’ve found. I started a flooring project and realized I had the wrong sizing. For free they fixed everything for me and helped make sure it was all right.

Dawn Downing

2022-05

We like the final product (vinyl and carpet). However the installation was a little rough and took a longer than expected to complete. Also, communication with the install team was difficult. We experienced carpet being cut rough leaving awkward edges at baseboards and stairs, a few stains on newly installed carpets and scuffs on newly painted walls, vinyl flooring quarter round was scuffed up with black markings. However in the end Angel and Justin worked to try correct the mistakes and make improvements in the workmanship that were needed. The original order of supplies was not enough to complete the project so, the reorder delayed the project as well. There is improvement needed when it comes to attention to detail and leaving the property clean at the finish. It would also have been nice to have the project manager visit the sight before the project is finished to see the workmanship and help the make sure the client is happy with the work being done in the home.

Tammy Alatorre

2023-05

Do NOT use! I have been trying for over 10 months to have my floors fixed on a NEW home. Five different home visits from CRT works, each looked at work and stated it is "too big to fix". I had one CRT inspector look at my flooring and agree "this is embarrassing" but nothing has been done. Recently, found out CRT closed out all work orders stating they have completed work when NOTHING was done. Again, do not recommend it. They will not do ANY warranty work.

John Piwinski

2023-10

It was an opportunity for us to watch our old, mismatched, cracked tile and dark lamenent floor, transform into our beautiful, uniform throughout the house, bright lamenent floor.CRT took care of everything! The end result was everything that we hoped for! Professional, reliable and dependable with great customer service and support!Can't go wrong with CRT and I fully recommend them to anyone who is looking for a flooring company!

JAMES GRAMER

2023-12

The price beats any other flooring company in San Antonio I’ve found so far. Flooring installers were quick to come out (next business day) and got everything installed for my new living room.

Colorado23 King

2023-10

We bought Cortec flooring through Costco to be installed by your company. The install was completed 6/2022. We noticed that the floor was making popping sounds and at times it felt like you would also get this hollow sound. We contacted your representative (Angel). After month of leaving messages we were finally had Angel show up at our home. We got the "I don't know what it is " since everything looked so great.. She promised to send Anthony to figure out what could be wrong.. Well, again we had to leave messages for month until finally Anthony showed up. He said it all looked alright, the floor seems level so it has to be the product is defective..Again we were promised that Angel would give us a call. After leaving several message we were informed she would order new Cortec LVT and replace them in the areas that were most noticeable. A couple of month go by and we were informed Anthony would be at out home on (/29/23 between noon and 3 pm. Well, it is now 5 pm and no Anthony, no calls from Angel either.

Maria Jose Oliu

2023-11

Customer service is impecable as well as flooring installation. This company does quality work. Their prices are reasonable for the excellent work they do. Outstanding and professional flooring installation. They installed my wood floors and did an excellent job. Seamless.

Mary Zocchi

2024-02

We've worked with Keith K for 3 years to slowly replace most of the flooring in our house. He has been wonderful and the workmanship has been fabulous.

Orlando Madeira

2024-04

I contacted them because I heard they were the best in town. They were better than that. They came ahead of time and got everything done professionally and smoothly.

Leslie Carlos

2023-05

Beware of the driver blonde , blue shirt button up man, drove his flooring vehicle to palm beach tanning for his appointment yet didn’t have an curtesy to stop and yield as he almost ran meOver , his licence plate is LRY4284 . Thanks for stopping and running over my stuff, and thank god the child stayed safe

Николай Попов

2024-04

Attention to detail and responsiveness was A+ with CRT Flooring. We will be coming there again when we start doing the bathrooms.

Sharon Kwee

2023-05

We chose CRT Flooring because of their affiliation through Costco.During the consultation, Ewell was very courteous and knowledgable. He helped me choose the exact shade of carpet that would match the existing carpet that we already had. He took the time to plan and explain the placement of carpet seams to minimize waste (save $) and to assure me that the seams would not be seen. He was right- the color he suggested perfectly matches what we have. I also appreciated that he gave me reasonable options for my situation and was not pushy.During installation, Jose S. and his friend (forgot his name) did a very good job on the carpet installation. It was clear that they were very thorough, did everything with attention to detail and quality. The installation was the part I was apprehensive about beforehand, but they did an amazing quality job and it looks fantastic.Everything from the consultation to installation went smoothly and I’m very happy with my experience with CRT. I do recommend them.

Josue Sanchez

2019-05

It is supposed to be a professional company. But they hire small companies to do their floor works and at the end they make stupid excuses for not paying.If you really want to look professional then you should call the people that you owe money.And this message is for you CRAIG.These are the pictures of the work that my brother did for them and they did not pay for it.

Melissa Krock

2023-08

Evelyn was so wonderful to work with and we really love her recommendations on the floor choices. She was extremely knowledgeable. Jose’s work on the install was fantastic. We look forward to working with them both when we are ready to complete the house.

Chris Miller

2023-12

Excellent customer service. They were able to get my floor installed the same week I called. Very happy with everything.

Lindsey

2023-06

Our new build with DR Horton came with chipped and cracked tiles. 3 months of trying to get them properly fixed. Every single time we schedule, they are a NO SHOW! Complaints go nowhere and are completely ignored. A staff person admitted to me over the phone that if you schedule a Saturday appointment it's up to the scheduled tech if he wants to show or not. ZERO consequence if he doesn't show, and no courtesy call to cancel so you are left on the hook. We have been ghosted 4 times now. If this review doesn't get their attention I hope it gets yours!

Lisa A Dolan

2023-12

We could not have asked for a better team to replace flooring in my sister's home. Efficient, cost-effective, responsible, respectful...a dream team from beginning to end!

Christopher Lacour

2023-05

Will never do business with this company again. Their billing and customer service is abysmal. The salesperson incorrectly measured our floors, was unresponsive, debited our accounts without notifying us of time and amount of withdrawals, attempted to overcharge us on tile removal due to measuring discrepancies, caused a delay in installation, and then informed us we still had money due four months after we were told our account was paid. The invoices and billing are not easy to read, intuitive, or helpful.The reason this gets two stars and not one is because the workers installing the products were good, and the price is likely in line with the market value. The customer service and attention made for a horrible experience. Spend your money elsewhere.

Michaque Chauque

2024-04

Very high quality flooring company. Very satisfied with the work the completed on my home last month.

Anne S

2021-05

Purchasing and having carpet installed by CRT Flooring was an incredibly frustrating experience. A lot of the frustration could have been alleviated by improved communication. I do not recommend working with Ewell, you may have a better experience with a different salesperson.The in-home consultation went well, and that option was very much appreciated during the pandemic. Receiving the quote required a follow-up and several days longer than other vendors we'd requested quotes from but this was not initially concerning.Once I confirmed we wanted to purchase carpet with them, it took about a week to confirm that the carpet had been ordered. The carpet arrived within a week of ordering. After the carpet had arrived, getting the carpet installation scheduled was a major issue. After waiting 2 days from the carpet's arrival, I called or messaged either Ewell or the CRT flooring office about every other day, trying to get a date on their schedule. No one at the CRT office was able to help, and instead continued to refer me to Ewell. Each time I spoke to Ewell and reminded him who I was, he'd assured me he'd get back to me by the end of the day or the next day. I'd wait 48 hours and then follow-up. After two weeks of this, I was finally given a date - in another two weeks. This was a relief - I would have much preferred to have someone tell when the carpet arrived that it would not be installed for a month then to be strung along for two weeks first.About a week out, the installation date was pushed back again. There was no confirmation or communication in the days leading up to the installation. I requested an estimated arrival window and was told 9:30-10:30 AM. The day of the installation, I waited until 11AM and called the office to confirm the location of the installers. I was told they would arrive in 15 minutes. They finally arrived about an hour later. The installers were pleasant and worked hard. We are very happy with the quality of the carpet and the installation but the headache of getting here makes me recommend against using CRT Flooring. They need to do some serious work to improve their communication and customer experience.

Mizti Mcquave

2022-05

CRT did a great job installing the floor-planking we picked for our home. Jennifer patiently negotiated the details of the job so that it was done as soon as possible and within our budget. She took extra care for us and we really appreciate her. The installer, Mario and helper Louis were easy to have in our home and we are pleased with their very competent and professional work . Their attention to craftsmanship is appreciated every day by us. Thanks, CRT!

Martha Lieber

2021-05

The flooring and installation were great. We're very happy with it. Especially love that the price covered moving our furniture - we had a lot. Areas of improvement: Our project was a Costco/CRT deal and the arcane paper-based system for that is not geared toward a good customer experience. It took 3 physical trips to the store to get things squared away. Also, my confidence in the security of credit card info provided via this method is low.