Grogan's Farm & Ranch

Chip Sayers

2024-05

Wish I had never heard of Grogan's. Purchased a rifle I had waited 2 years for. They then preceeded to botch the transfer. Rifle got sold by selling FFL to next person who had been waiting. Beware!

Lucy Hill

2024-01

The great staff here are always friendly and helpful to my husband and me. They display and sell products from local families. I see a wide range of weapons, farm and ranch products, as well as jewelery and accessories for gifts.

Caitlin Narciso

2024-04

Paid a premium for deer feed that a Grogan employee claimed was 50% protein pellets and 50% corn, and it's 100% corn. What gives? Care to rectify this GFR?

Elizabeth

2023-10

I will never go back to this store. My daughter recently joined the FFA and is showing a goat. I am unfamiliar with livestock. We went in to get some supplies and we were greeted as we walked in and once we said what we needed the lady said good luck and sat back down. No one helped us with what we needed. Poor customer service.

Eric Jackson

2023-06

Non helpful staff by choice and Rudely treated…After loading my own pallets (with a broken shoulder and no help from the staff in the back) a tall Mexican boy comes up to me in the store and rudely says “are you gona straighten those pallets, we had them ALL straight….) After I had to move and sort them myself w a broken shoulder while this same boy literally went past me and offered no help loading my pallets from his precious pallet pile and didn’t mind going to look after I was DONE and then coming in the store to find me and be purposely rude at very least. Sadly the rest of the staff was around and said nothing as well. I’ve spent 100s of dollars in this store every visit til now. I’d advise this boy that this behavior of coming to track down a customer after he didn’t even offer to help and then be rude etc would NOT be tolerated so well if he had done this towards my wife.

Jake Scoggin

2023-06

Sent my online firearm purchase here (FFL transfer). Was perfect from start to finish. Jacob was super helpful, professional & friendly. No issues at all. One of the few places in town that would do this.

keeley Pickering

2023-06

I went into this store today specifically to buy black rifle coffee for Father’s Day for my husband who is an active duty member and veteran. My young daughter who is a year old wanted to play with the plastic dinosaur toys and hang out with the dog here. I tore her away from the dog and replaced the dinosaurs neatly back. The young woman working and the young guy on the laptop said nothing. We were not greeted at all when we walked in. The young woman seemed annoyed that she had to service us. I’ve never left a review in my life. I wanted to go back to buy the Duke soaps for my husband but I think I will pass. Very strange. I hope you get better help in the future.

Paul McWhorter

2017-06

I have really enjoyed shopping at Grogan's. I have found everyone there to be super helpful and friendly. It is really a pleasant shopping experience, and the staff is not only friendly, but is very knowledgable and eager to help. It reminds me of how stores used to be before the big box stores and chain stores moved in.I can highly recommend this place, and am sure you will be as pleased as I have been with them.

Crystal Babb

2015-06

I have to say that the customer service seems exceptional. Grogan's has contacted me twice in regards to a product I purchased almost a year ago that I had issues with. Even a year later and after I had already forgotten, their desire for integrity is top notch.Thank you Grogan's

Miranda Jones

2019-06

Grogans has been so helpful with my new pig! They were able to special order the feed that I wanted, and got it to me quickly! I look forward to working more with them in the future!Plus, the dogs in there make me smile so that’s a bonus!!!

Jeff Meurer

2019-06

Went there for calf feed, staff acted as though I weren't there for about 7 minutes. After I bought feed and went to load, was informed they only had 50lbs. Had to return to front for refund, and again had to wait for unbusy staff to assist. Will never go back.

Nicole Everett

2018-06

BUYER BEWARE: I was told we could place special orders of Purina items no problem. I placed an order for specific duck pellets that Purina makes 4 weeks ago. I was called and told they would be in the following Thursday. I went down there that Friday and they had ordered more of the flock raiser which they already had on hand instead. Then I was told a new order would be placed and would be there Monday but worse case scenario Thursday. I received another call the middle of last week telling me that they now weren't going to be in until Thursday the following week. (this week) It's a long trip for me into town to waste gas from the opposite direction of their location, so I've been trying to call during their business hours, since noone called me back to say they were in like I had requested and now no one is answering the phone there. Very disappointed.I provided screen shots of my phone records and voicemail logs as well as the voicemail to text scripts. The last contact I had received and last voicemail I had was from May 17th, 2018. This was the response I received from one of his staff in response: Ma’am it’s a holiday weekend, I’m not going to argue with you about it. If you would like them let me know, If not I will be happy to send them back.Update: Has anyone noticed how there is no longer ability to comment on the negative reviews or even leave new reviews in general on their Facebook page? Odd behavior for a business unless they are trying to limit what information you read. Charles Grogan sent me a Private message personally, which he won't allow me to post on here. Additionally he blocked me before I could even respond to the message, which just further shows that he isn't interested in customer service or dealing with the issue at hand. He is only interested in saving face and has zero integrity and conflict resolution skills.Here's his message: Nicole, I am Charles Grogan with Grogan’s Farm & Ranch. I’m sorry you are so upset but I personally tried calling you on Monday. I’m sorry I didn’t go through the hassle of changing my business hours on Google business for one day. We had a sign on the doors for a week letting or customers know we would be closed at noon today. I am blocking you from our Facebook page due to your behavior. If you want your duck pellets come see ME on Wednesday and I’ll let you have them for free... your one star review is taken very personal and I hope the free feed will make up for all of your inconvenience. Have a nice holiday weekend..My husband met Charles Grogan personally tonight. Instead of asking what could be done to resolve the issue, he continued to argue, be defensive and extremely rude. He thinks free feed excuses his behavior and lack of business ethics. He didn't actually apologize for any miscommunication or missed steps. He rudely apologized for not changing their business hours for one day instead. He just tried to bribe us into changing the review. He even asked my husband if I would be changing it now.He's one of the rudest individuals either of us has ever encountered here. He turned off all of the commenting and review ability on their business page, because he can't address the issues at hand with tact and proper customer service skills. He also mentioned that we weren't even in their system when he couldn't come up with a good reason as to why no new voicemail had been left if they had attempted further contact. I have bought egg cartons, feed, hats, tools, oyster shell and various other products there on several occasions. No one has ever offered to include me on a mailing list or otherwise. I am not tax exempt and I pay outright and don't charge an account, so what purpose would there be to have myself included in their system? I gave them my info to place a special order that they kept dropping the ball on. Plain and simple. An incorrect item was ordered in the first place. Then instead it was all about how they were right and the customer was wrong. Sad excuse for a business owner.

Ben Storey

2021-06

Went in for t-posts and dog food, and discovered they have stuff I needed for my smoker. Great store with large variety. People are really helpful and friendly!

Rupen Patel Hawthorn San Angelo TX

2022-06

Jacob was friendly and knowledgeable when i went in to pick up a FFL transfer. Will definitely use them in the future.

Zack Watson

2014-06

I have been to Grogan's on many occasions and love the customer service i regularly receive from the friendly and helpful staff. Grogan's is truly a diamond in the rough. Highly recommend!!!

Sloan Lomax

2016-06

This is a great place and they have an amazing variety of things including Titan Fuel Tanks. Charles and his father are first class and go the extra mile to do a great

Sara Meyer

2018-06

Great store with a knowledgeable staff who really know their stuff. They have an incredible selection of products!

Carl Boeshore

2021-06

Good selection of stuff but a bit high on prices, I'd drive the few miles further to TSC, if available there.

WD Green

2019-06

Fast and I liked they loaded me out quickly. Did not have stand by my pickup for 20 minutes waiting on a loader loading everyone but me it seems!!!

Hapi Smith

2012-06

Nice Store with Great Customer Service. Love the dog, Polo. Clean store good selection and competitive prices.

Dan Kne

2018-06

Great Place to do business with, Staff is always extremely knowledgeable and polite. Highly recommend.

Jay Gonzalez

2021-06

Great customer service with a great selection of Milwaukee Tools that can't be found anywhere else in town!

Carl Barnes

2019-06

The people that work there are super friendly and helpful!!! Basically same prices as box store with a much more personal experience!!!!!!!

Galen Van Allen

2021-06

Best store for all your farm and ranch needs. Great tool selection too.

Madeline Malloy

2019-06

Great food in stock for my finicky pitbull that is essentially allergic to everything. Nice folks in store and decent prices!!

JRFrancisco20088

2020-06

Great service and friendly staff. Best part: No waiting to get loaded.

Jon Bryson

2021-06

Excellent customer service. Little bit of everything you need for the farm or ranch.

charley stevens

2021-06

Awesome people and competitive prices and they are willing to order what you need

jamey bauerlein

2018-06

Buyer Beware. This is the worse feed store I’ve ever used. Poor service , over priced, rude staff and when you complain they lie and block you from defending yourself.

cody day

2021-06

Stood at the gun counter for 30 mins with everyone acting like they didn’t see me not a good way to sell high end guns will not be back