PetSmart

4.4 (723)

201 University Oaks Blvd, Round Rock, TX 78665
(512) 238-8859
petsmart.com

Claimed
Pet supply store
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Tammye Farmer-Holloman

2024-01

The staff throughout the store are hardworking and nice. The groomers took Pearlie as a walk-in to get her nails clipped. There were 3 dogs getting groomed and another groomer came and serviced Pearlie. She was finished in less than 10 minutes!!! I didn’t have time to finish drinking my hot tea from a nearby coffee shop! Pearlie and I love this store!!!

cindy harrison

2024-01

I can’t speak for all the people that go but I can tell you of my one experience there.Everyone was kindBut it seemed like all but the boss were in training and very new. That would concern me and did concern me.I told them I was staying to observe because I felt they were so new and my dog is very sweet and had never had his nails trimmed by a stranger and I didn’t want him to suffer a bad experience and be tainted to a groomer again.The girls all seemed scared and asked many questions of their supervisor.I will say though they loved Bucky and took great care as they worked and learned. Their supervisor was very attentive to her students and helped so much. She also could tell I was anxious about the new people so she stayed with Bucky and pet him the whole time since he was new to the experience.They also stopped grinding once they saw he was starting to be a bit agitated and I really appreciated that.All in all having everyone new was a concern but if I requested the supervisor and got her I’d be ok with it.

Cristal Clark

2024-03

This was a quick trip, in and out. I called ahead of time the night before to make sure they had hermit crabs. My daughter selected one right away and the staff was very respectful and communicated well 😊

CJ (based3)

2023-11

Ada hated the gloves in store but she’s going to love them in the snow in Colorado 🏔️ we always enjoy our trips here and the people working are so helpful and nice including the volunteers, who we love ❤️ these videos of Ada are hilarious!

bri rankin

2024-05

I just left pet smart and I am very disappointed on how my check out went. I have been going to this particular pet smart for a very long time. The lady at the register might have knew who I was because we have had multiple conversations with her in the past. I don’t hold that against her though. I purchased over a hundred dollars of cat food and when she asked me for my phone number I gave it to her and she inputted it wrong which would have been fine if she would have told me that it was wrong. I payed for my cat food not knowing I wouldn’t get any points. My friend then goes on to purchase her items and I tell the lady I would like to use my phone number again and she says that I didn’t have an account. I give her a bizarre look and say that I do have a account and she was like you don’t have a account and gives me the opportunity to put in my phone number and low and behold I have a account and I ask what she did on my previous purchase and she says u didn’t get any points because I put in the phone number wrong. I asked the manager how I could get my points and her only solution was to wait for about 5 people to check out and then return all of my items and ring them up again. I looked at her and was like is there no other way then taking another 20-30 minutes in the store and she offers me no compensation for the situation and I most likely will not ever be going back to the store because there was only one solution to my problem and take up another 30 minutes of my time and no guest recovery. It not only tells me how careless the employees can be but also a reflection on the company.

Kelly Handlin

2024-03

We took our Australian Shepard to this location to be groomed and Sara did an amazing job! We had a horrible experience at a different salon and were concerned that our dog was “aggressive” Sara listened to our concerns about blow drying and informed us that our dog was so sweet and did great for the groom. I highly recommend Sara and this crew they were so professional and our dog looks amazing. We will definitely be coming back to this location and requesting Sara for all future grooms!

Julianna Flournoy

2023-11

Rachel Lykins is an amazing groomer! Our Sheepadoodle pup Stella always leaves looking and feeling her best! We love how honest and thorough she is with her services! Highly recommend! Wouldn’t trust anyone else with our fur baby! ❤️

Rod Glasper

2024-04

We have used their grooming services for years due to the services of Ms. Rene. Ms Rene specializes in West Highland terrier cuts. She is also great with our other pet as well. They get very excited to be grown by Ms. Rene.

Hollie Harper

2023-12

The manager, at the Roundrock TX location, who helped us pick out our guinea pig was extremely helpful and friendly. If we had just dealt with him,my rating would be a 10.However, we initially went in to get our dog bathed. We booked the appointment online and when we arrived, the lady told us it would cost more than we were planning because he was matted and he had spots that were overgrown. We told her we just wanted him bathed and blown out. The lady was adamant she wasn't just going to do what we were asking and the price would be higher than what we thought. Normally, we wouldn't mind except I had just bathed and blow dried him less than a week prior and brush him several times a week. Three or four weeks before we took him to another location and had him completely groomed and shaved down. This just seemed like a tactic to get more money and I was not happy that I paid for a bath she was refusing to do without adding more stuff. After all was said and done, our dog was only partly bathed as he wouldn't let her do much with him. Also strange because the Georgetown location had no issues with him.We definitely will skip this location in the future when it comes to bathing and grooming our pet.

L J Thompson

2024-04

DO NOT GO TO ASHLEY FOR GROOMINGVERY UNPROFESSIONALNOT A MORING PERSONFIRST IMPRESSION, I WILL NEVER COME BACK FOR GROOMING HERE. THAT WAS THE LAST STRAW.ASHLEY YOU THIS IS NOT YOUR CALLINGITS OKAY TO SMALL AND MAKE A FIRST TIME CUSTOMER FEEL WELCOME AND GAIN TRUST WITH YOU.That statement in the picture is not trueShe was not ready to pamper, felt like she didn't even want to be there.

Brenda Q

2023-05

We like to shop here and decided to try their grooming services here. We booked for Renee but services was rendered by Tiffany. Tiffany is a friendly and helpful lady. She has good initiatives, take note of Bella’s situation and acted accordingly. Giving her good care, cleaned her ears and dolled her cute. Fulfilling all the services for our puppy. We will visit again.

Spencer Cummings

2023-07

The staff in the grooming department all deserves a raise. After the sudden loss of our beloved lab during boarding, I was so anxious to drop my golden boy off for a haircut and bath. They were so loving and understanding and gave my boy all the love. He looks so handsome and they made me feel confident that he was safe and taken care of. Thank you!

Louie and Bench

2023-05

This branch is our go to place for our fur-babies. This is the cleanest branch in north and central Austin that we have been to so far. The staffs are so nice and the people who shops in here are awesome too! We get to socialize our fur-babies here and we get to do some obedience training while shopping, when to our surprise, one of the trainers, happily and willingly gave us some tips to strengthen our training as we did not enroll our babies to any, and as we just simply follow video guides mostly. That was really a good bonus…

Ruben Guerra

2023-11

Great grooming visit as always. Great spot for my large large dog

Ben Taghehchian

2024-01

Love their grooming department. Way better than other small specialty grooming shops we have tried over the years. They do a great job with our standard size Goldendoodle and our Miniature Cockapooo.

Rachael Parker

2023-05

Average PetSmart, but big grates in the parking lot! My pittie tried to walk over it and her legs fell in and she got stuck! I had to lift her out and she got a cut on her elbow. I let them know so hopefully they can have the building owners put in grates with smaller holes.

Samantha. May

2024-01

I have been going to this salon with my goldendoodle for 2yrs now but the most recent groomer Angela was absolutely rude.No where on their website does it mention not grooming a pregnant dog. Only pregnant dogs are not allowed for the hotel.It even specifies if your dog is pregnant during the check in screening.The lack of communication, empathy and just blunt rudeness was very surprising.

Renee Williams

2024-03

Yessssss my fur baby grooming appointment was awesome. Ge was happy Dad happy this is definitely our go to.

Cody Loos - Mighty Clean Services

2023-05

Pet smart just renovated after the tornado damage, at least the one off 45 & 35. It’s nice and clean. We enjoyed looking and purchasing some of their new fishes for our 75gal aquarium.

Alejandro Martinez

2023-05

They never seem to run out of what we need to get for our pets. The store is nicely swept and there are poop stations in case your dog has an accident. The lady time I went to the guy’s restroom, it was clean and stocked.I demoted my initial review from 4/5 stars to 2/5 stars because my cashier seemed friendly to everyone except me. She had a nice casual conversation with the person before and after my turn to pay. But for me, not even a thank you, and before it was my turn, I read an ugly attitude and body language toward me. This is what I call being racist.

Thakuri Prakash

2024-02

We got 10 neon tetra for our community tank, we already had 8 neon tetras, but all those fish kept dying, maybe it had some sorts of parasites or it was sick.And the fish lady seems to be kinda rude and not very much of helpful

Cindy MaCuk

2023-11

Kat in the PetSmart Grooming Salon did a great job explaining everything she would do, and she was very caring with Layla. She also didn’t try to upsell me even though I asked about some additional services, but it was Layla’s first time so she didn’t recommend it. Very professional!!! Layla looks and smells amazing! Everyone in the salon was very friendly and caring with Layla. Thank y’all so much!!!

Sara Stroud

2024-01

The manager Carlos, rises above customer service in management. Always willing to help customers find just what they’re looking for, if something isn’t in stock, he will order it or tell you who else carries it, if you’re fur baby just has to have it. Thank you for always rising above.

Margarita Slater

2023-12

Extremely RUDE and I would never go back! That groomer Alla really tried to play in our face and say because this was his first visit he couldn’t get a full grooming. Truth is, she just didn’t want to do it! I have no issues when I go to Petco. I simply booked here because they had an opening and still didn’t get serviced because his groomer was rude, a liar and we could barely understand anything she said. One star and back to Petco we go!!!

Nick Sanchez

2018-05

Petsmart offers a variety of pet supplies from cats, dogs, small mammals, and reptiles. Their prices are competitive and the staff is always friendly. This location was clean and had a good selection of products.

Michelle Clark

2023-07

Stellar customer service as always! Great sales and way too many dog toys to not take home! I'm in trouble once again! 😀😃🙂

Liz Cooper

2024-05

Rachel L is my pup's go to stylist in the salon. She is the best .

Kaiden Guerrero

2024-01

The manager Carlos goes above and beyond for customers you can tell he really cares about customer service. Thank you for helping me out in a not so bright situation!

Krhistine Jones

2023-07

This store is HUGE!I love It!The cashiers are so friendly!I come for grooming my puppy here as well.I haven’t even explored the entire place yet, I typically stay upfront with the dog supplies. There is much more this place has to offer.

Laura Lopez Ruiz

2024-03

Always a great experience at Pet Smart my dog loves it there.

Opening Hours

Monday 9 AM-9 PM
Tuesday 9 AM-9 PM
Wednesday 9 AM-9 PM
Thursday 9 AM-9 PM
Friday 9 AM-9 PM
Saturday 9 AM-9 PM
Sunday 10 AM-7 PM

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