Walgreens

Martin Christopher Perea

2024-05

May 9, 2024 around 11:00am.When I approached the counter and said "Good morning", the associate did not reply or return my greeting. Instead, she smugly stated "It's too early for a refill" and accusatorially asserted that I must have already picked up the prescription somewhere else.I politely explained that it was this Walgreens location that had last filled my prescription, and that I was concerned about running out of medication and missing a dose before the next refill date. The associate dismissively said "Well, you can talk to the pharmacist if you want, but I can't fill it."Without making eye contact with me, nor introducing herself, the pharmacist addressed me from where she was standing ten feet away and staring at a computer. She simply rolled her eyes and curtly stated that the prescription could not be filled until May 23rd, without providing any further explanation or solution.This was an extremely unsatisfactory interaction. As a customer, I should be treated with basic courtesy, respect and a willingness to have my concerns properly addressed - not faced with rude accusations and dismissive behavior. The lack of professionalism and customer service exhibited by both employees was unacceptable.

Eric Johnson

2024-04

Just drove 30 minutes to get to the pharmacy. Your website says you close at 9 PM. I got there at 8:05 PM. CLOSED AT 8. Fix your website hours please.

Richard Smith

2023-09

What is wrong with this store? Doctor sent prescription in on Tuesday. Went to store to pick up. Store said it wasn't ready. So I checked everyday. It was finally ready today. BUT the date on the bottle was for Tuesday. Wow!!!!!

Lisa Sapp

2023-05

My husband and I were on vacation from Austin, staying in Rockport. The store is pretty good. Employees were very nice and friendly and helpful. We got some snacks and cigarettes, she even told us that the lighters were on special if we were interested. They have a large selection of items. We ended up getting even more stuff than we came for! I could have stayed there for awhile doing more shopping. We enjoyed our visit there.

Amy Long

2022-05

Worst pharmacy experiences ever! First time I was told my RX was ready and then got there to be told I was next it wasnt filled yet. Then stood for an hour and 17 minutes with severe back and hip pain. If you have pain that's just cruel to make someone stand for an hour and 17 minutes. Beware of them telling you your prescriptions are ready and they put you off for hours. I have had this happen twice to me and told come back after two. Yesterday the guy said hold then hung up on me after waiting for 10 minutes. After waiting that long the first time standing. I called yesterday after being hung up on and the lady said it would be until ready at 9:30 today and for my husband to come get it then. He waited an extra hour they told him to come back at 2 again today. Your are offically messing with my health where I am told by the manufacturer to change it regularly at the same time once a week. My husband has been taking care of me for months. Not including fuel prices. Wake up. Don't go here if you want your loved ones taken care of.

Aleise Richardson

2023-05

waiting to pick up my moms prescription that she really needs and they told me it would be right over and i’ve been sitting here for some time now. multiple people have walked by and gotten what they need and i’m still sitting here. They also move very slow, i’m in a rush to bring this to her bc she is not feeling well, absolutely ridiculous. This is only towards the pharmacy though everything else is fine. they need to fix this

Josh Moralez

2022-05

I ordered a wood panel online. I went to pick it up since it said done I go to the photo counter Brittany gets my order ask me to look at it because I need to review it before picking it up. She opens the box and ask is this how you want the picture because it had white sides which I already new. I said yes that how I want the picture she hands it to me and said they guy can check you out at the front....I was confused since I use to work at Walgreen's for 5 years and I worked I. The photo department so I new how the picture was supposed to be Glued to the wood panel but I thought maybe it's a new thing and it had stickers on the back now or something. I opened it up again and looked on the back nothing so I asked the cashier I think this is supposed to be glued to the wood he said yes it is I guess they didn't finish it! Wow so I took a glance after getting home the picture is hanging off the wood panel. Wow just wowI think Brittany needs to be RETRAINED in photo if she thinks this is Acceptable.

Sandra Blue

2022-05

We are just tired of being treated as an intrusion in their day at the pharmacy. It's always the same attitude when ever we pick up our drugs. I understand "short staffed" but they need to understand "customer service". We will be moving to another pharmacy as of today.

Shannon Stewart

2018-05

1st and last time using this Walgreens pharmacy. They gave me attitude the whole time. Cut me off mid sentence several times and even hung up on me. These are the rudest pharmacy folks I've ever dealt with. They told me my dr hadn't called them. Come to find out he'd had to leave a voice mail. So yes he did call. They gave me attitude because I wanted to check our prescriptions before paying. Yep, they messed up. They fill one prescription twice and another not at all. After they "fixed" it I checked again, found another mistake in quantity on a different prescription. I think they finally have it all right. Will never come back. I feel sorry for folks who can't stand up for themselves using this pharmacy. These people don't have it together at all! Scary don't ya think?!?

Nicole Welch

2019-05

Rudest pharmacy employees i have ever experienced at a walgreens. Will never ever return to this location. 2 issues. 1) The pharmacists kept stating they never recieved my prescription. Come to find out the doctor had left multiple messages each time they called. According to pharmacist they can not receive calls. 2) the pharmacist theb suggested an over the counter medications instead of what I was looking for. I told her this is a fertility medication and it would not be a good idea to do a different medication. I took my prescription over to walmart told the pharmacist the story there and he said there is no over the counter option for my prescription and they must have been thinking of a different prescription. (This mistake would have caused me months and lots of money in fertility treatment) 3) 2 days later i get a text message my prescription is ready for pick up. I called to let them know i have already had it filled somewhere else and the pharmacist on the phone was so rude i didnt even have a momemt to tell them why I called. Just hung up and decided its their problem now. There needs to be an internal audit done on this pharmacy badly. Watch your medications!

Joel Weiss

2022-05

This Walgreens pharmacy is so poorly run that a few months ago we had a drug dispensed withe the label for a different drug. If a pharmacy can't accurately dispense the correct medication what purpose does it serve? We've now transferred our business to the loca CVS.

Joseph Hernandez

2018-05

I just came up here to get my daughter's flu prescription. I went to the counter inside and she asked for the name. I told her and she asked if I had my daughter's insurance card on me. I told her it should be in the system. She said if I didn't have it , it would be $600. I said, yeah no. I lost my insurance card with my wallet. She said, we lost it too after the hurricane. Then she says, ''okay than.'' She walked off. I walked off and than came back because I wanted to know what the prescription was.She told me it was tamiflu. So, I asked an employee who was putting things away if there was another substitute otc for tamiflu? He said yes, and walked me to the kids flu medicine. So, she sees him helping me and walks over and says ''I found the insurance. ''In a very rude way. She was just rude from the beginning.

Marianne Mccleary

2017-05

Not the first time a prescription. Wasn't ready when promised what is the worst part is the rude sarcastic, argumentive girl who told us the we were lying when we said that it was sup posed to be ready a couple hours earlierShe then proceeded to slam the receiver down while we were sitting in the drivery thru lane

Ryan Ray

2022-05

The pharmacy here is terrible. Every time I need to have a prescription filled it’s a hassle to get done. Don’t waste your time calling because the pharmacist are useless and lack customer service. Use a different pharmacy and save yourself the headache.

James Blaschke

2022-05

When someone makes an appointment then please honor it. Don’t care if you are short handed…adjust and inform! Had appointment at 4 pm for booster…not till 4:40!

Rrobert Dee

2014-05

THE LADIES AT WALGREEN'S IN ROCKPORT TEXAS ARE FIRST CLASS. THEY WILL LEARN YOUR NAME, GO OUT OF THEIR WAY TO GIVE GREAT SERVICE. However, if you are unlucky enough to get the small Asian guy, he can be rude, not interested in helping you, he will just smirk at you and say there's nothing he can do. If one of the women wait on you they will go out of their way to take care of your needs and I feel they deserve a big Christmas bonus.

Keith Wisser

2017-05

Friendly, fast service. Order refills on line, receive email notifications when RXs are ready for pickup. Excellent app listing my RXs status including year end summary of all RXs purchased during the year.

Jennifer Edwards

2018-05

Horrible customer service. The store accidentally charged 3 times for 2 items, then refused to refund the extra 2 charges saying it was an issue to take up with the bank. We were also told "it happens all the time here" Seems like a scam and a way to be sure they get extra money off customers.

Thomas Hartswick

2021-05

Suffering from a horrible bout with Gout. Called the Pharmacy and they were friendly and filled my prescription in the time it took me to get there. Thanks to Team Pharmacy at Walgreens!!

Manuel Owen

2020-05

Drive thru told me to come back at 5 pm and prescription would be ready.....I was back at 505 PM not ready!!Waited 12 minutes

Maggie Prejean

2017-05

Horrible service! Will not call the pharmacy help desk when claims are rejected and after being told that they walgreens need to call them, but the would not!

Penelope Floerke

2018-05

Caitlin was the best help i've ever had at Walgreens she did a great job on helping me with my makeup finding ❤thank you

Jacob Holliday

2022-05

Extremely friendly staff, clean and safe while I'm in there.Love Walgreens 💘 😻

Kat Askari

2015-05

I always stop by this walgreens to pick up a Rockport pirates shirt when I'm in town. The parking is fine.

lisa

2018-05

New laws in TX with narcotics. Could have explained in a nicer way for a first timer. Bordered on rude!!

Jennifer Wright

2018-05

The automated phone system was very helpful!

Debby Desmarais

2017-05

Friendly service, very helpful!

Sonny Ward

2018-05

Clean and well stocked.

Velma Parfait

2023-06

Have no comment.

Paul B. Foote

2020-05

Great