3.9 (48)
1401 E Spring Valley Rd, Richardson, TX 75081
(972) 238-5257
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Peyton Channing
2024-04
Deangelo did a great job grooming Willow.He was very kind and communicative about the style of cut I wanted. Definitely will be returning to him in the future.
Phyllis Reese
2024-03
Well done. Our dog needed some extra tender care, and DAngelo and the team fully groomed her. We were very satisfied
Hermes Flores
2024-03
Took Ellie to go get groomed and D’Angelo was great with Ellie. He was friendly and had great customer service.
minkeytales
2023-08
The person who makes the appointments for grooming was very nice and helpful, so I was looking forward to a good experience with getting my dog groomed for the first time. They told me to make sure and bring my dog's rabies certificate, which I forgot and had to run back home and get. No problem. That was not their fault. Then I was discussing with the groomer what my dog needed to have done, letting her know that my dog was nervous because this was her first time, but that she should be alright because I had given her one of her anti-anxiety pills before we came. That's when the groomer says, "Oh, no! We can't groom your dog if she's on any kind of medication!" I said, "Seriously?? You tell me this now? Why didn't you tell me that along with the other instructions?" They were 100% serious and refused to groom my dog. First - I understand and support the need for me to present a rabies certificate to a groomer and they made sure I knew that. Second - I understand their policy about not grooming a dog on medication without a vet's release. All of that makes sense and I get where they are coming from, BUT all of that important information should be disclosed to a pet owner BEFORE they come to their appointment. Had they been professional enough to tell me this, I would have not given my dog her anxiety medication even though she was about to be in a high stress situation. The entire mess could have been prevented and they would not have wasted my time or theirs.
Karina Benavides
2021-05
My husband and I fostered a stray. He was in horrible condition, his skin, nails, and fur were were in serious need of treatment. The ladies helped me out in deciding a package and explained he will have to be shaved down due to having many knots. When we picked him up later he looked and smelled amazing! Petco was definitely one of the most affordable grooming services in the area compared to petsmart and local grooming services. I definitely recommend to be open and honest about expectations and budget at the beginning so their wouldn't be any miscommunication.
Lou Ann Moore
2021-05
Ashley cut my 🐕 nails and buffed them. She did a great job as always. Whenever I ask my vet to do(when she has a regular appt) they don't buff them or clip them short enough. Maxie loves and trusts Miss Ashley. I am very pleased with her services!!!!
Charmi Patel
2021-05
Unfortunately they don't take dogs who barks and growls. Bro common, I have been to so many places, they do provide services to my dogs. Maybe you guys are not that expert in all that you do. Maybe you need a proper training on how to handle dogs who barks and growls. Lost my business. Booked appointment twice and was sent home twice. Maybe add to your website a pre-check-in option that allows customers to fill-up an application to which you should add questions about dogs barking and growling. If they say yes, decline their appointments so people don't waste time coming down there and wait in line and be sent home. Got it? You can checkout petsmarts grooming appointments. You will thank me later for my free advice. Huh!
Brittani Hinson
2020-05
My 5 month old Yorkiepoo, Cairo, came in for a bath and his first haircut. Cairo had some matted areas and I was told that he had to get all of his hair shaved off with the exception of his face. When I picked up Cairo, ALL of his hair was shaved off, including his face. I could not even recognize him whatsoever! I believe there was a better solution to this issue. I believe the groomer could have taken her time to comb out the knots instead of resorting to shaving all of his hair off. Additionally, the groomer was not friendly or patient at all and I felt judged by the condition my dog was in when I brought him in. She also complained how difficult it was to groom him because, in her words “he’s not trained at all”. He’s only 5 months old!! I expected professional services which I did not receive. I will never return to this location, ever again.
ARMINA WRICE
2023-07
Clean and sanitary environment. Unlike other grooming places I have been, this place does not smell like a wet dog.
Amber Kernan
2022-05
Grooming policy is inconsistent, they will turn you away for any reason they can.Then argue with you about the policy they are unable to provide. Being on an anti-inflammatory is not a medical condition that would require the dog to be groomed at a vet. I spoke with other petco locations, they said they will not groom a dog that is on any sedatives or pain killers. he partially tore his ccl a few years ago, no surgery needed thankfully, and his leg is sore from the scar tissue. "Medical condition" psh please
Tommy Tokar
2023-05
It's ok we go on a regular basis to buy rats for our snake and it's a painful process. It takes longer than it should
Alma Perez
2021-05
I love Roxy, she always takes very good care of my Niko. Also, she makes sure to understand how I want his haircut and manages to give make it happen.
Malory McCauley
2023-05
My dog is traumatized after coming to this location. They will also randomly schedule your appointments for you without your permission.
Megan
2023-08
This is one of the worst petco's. They always close early and are super rude.
Cathy Hess
2021-05
The ladies were ready to take Rocky at the scheduled time, and had him ready for pick up exactly when they said to return. The price was fair and the ladies were friendly even though busy !
Lycette Vasquez
2021-05
Went to go get my baby Louis groomed today ! Loved his outcome 😍 ! Highly recommend Roxy !
Joy Simpson
2021-05
Employees very friendly and took my boy when we got in. Had his nails done and back to me in just a few minutes. Treated him very gently.
J RAN
2021-05
Our dog teddy bear cut was terrible! She looked more like Ms. Pearly the Rat than Coco.
tracy carter
2020-05
Makayla always does a great job with Alex and she is a very nice person
Jose Ortiz
2022-05
Because the lady taker my wishbone she not do a good job the eyes is ol red
Judy Wilson
2021-05
The groomer was excellent. Her name is Tricia. Very good.
Rodney Lara
2021-05
Staff is very helpful and did a great job on my dog
R. Santiago
2020-05
My pet was happy when I picked him up.
AJ McCarthy
2021-05
Always taking care of Karma and MJ! Paige and Renee Rock!!!
Bryle Mintz
2022-05
Groomers are fantastic and very good with the pets!!
John Akins
2021-05
good service, I don't give 10s
Krista Braden
2023-09
Very friendly staff
Jana Kapp
2021-05
Great service and nice employees.
Luzmy29 Camacho
2023-08
Good
ezra hollins
2020-05
staff is always nice
Monday | 9 AM-6 PM |
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Tuesday | 9 AM-6 PM |
Wednesday | 9 AM-6 PM |
Thursday | 9 AM-6 PM |
Friday | 9 AM-6 PM |
Saturday | 9 AM-6 PM |
Sunday | 9 AM-6 PM |
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