The Pest Shop - Pest Control and DIY Products

M J

2024-04

I had a great experience with this shop. I needed a key for my rodent boxes and they were kind enough to give it to me.My previous pest control service provider that gave me the boxes, refused to give me the key just because I was no longer their customer.I would highly recommend The Pest Shop!

martin fisher

2024-03

These guys are awesome! They give great advice and only recommend what is needed for your lawn! Highly recommend using them for all lawn care and pest control needs!

Brad Moon

2020-05

I have been coming to The Peat Shop for over 20 years. They always know exactly what products I need to resolve any bug issue. They also spend the time to educate you, not just try to sell you something.

J B

2024-03

Very nice and knowledgeable staff. I’ve been here twice and both times they have provided what I needed, thanks!

Matthew Garcia

2023-12

Mike is an amazing guy, if you want to talk with someone knowledgeable and personable you found the place!! Awesome company with great people!!!

Christine DeAlmeida

2023-09

Great place to get great advice from experts in the field of controlling pesky pests that come to your home. They also sell great products that keep pests out. They also sell stuff for your lawn and garden. Along with that, you can hire them to come out and treat your house for termites, etc. Mike, Ben, and the rest of the team are awesome people to work with!

Farhad Kho

2023-05

I Had Carpenter ant issue for couple month and used few different techniques and different products with advises from call them experts from both those big retail stores, but unfortunately after a week they are back again .until 2 months ago i introduced to pest shop from my cousin , I met Mr. Mike ,He is very educated and knowledgeable person , after he determined the issue and educate me he sold me what should i use and how to use it too . The Price is very High because its almost half else where but so far it works ,the ants are gone almost to zero and i hope stay this way . Mike was very helpful and knowledgeable. the only issue is mark up is little not reasonable, no price tag on products, there was no pressure to sell and my issue is resolved. even i wasn't feeling good if i give 4star you defiantly deserve one extra from my cousin and his experience with you and i hope he make it way better experience for you,who may read my reviews. sorry for my poor English this is one of my very few reviews on google.Service: Ant extermination

Kurt Moroski

2019-05

Very helpful, very knowledgeable and they get you what you need to control pests.

Patricia Trotter

2023-05

Was very disappointed this visit. In the past staff had been very helpful. I understand there was only one person. He should at least try to make an effort to acknowledge my interest in a purchase. If I had time I would have waited but there is a limit of patience. Profits are great, the help not so much.

Moniece G

2023-05

My husband decided to start doing our pest control during Covid to prevent people from coming into our home to treat the home. Luckily we don’t have too many issues indoors, but the pest control company we used charged the same rate no matter if they were treating inside or not. We decided it was not worth paying for quarterly services for inside and out only to have someone treat the exterior.When we first called the store we were warmly greeted by a guy named Mike. My husband told him that we were looking to treat our home and how we were having problems with ants in the yard, mosquitos in the bushes, and random bugs here and there. He told my husband about various products that would take care of our problem and advised us to come in. We visited the location the next day and he took time to explain all of the things my husband would need and what he would need to do. We bought the recommended products and my husband has been faithfully following the plan given to him. It has been 2 years and we couldn’t be happier with the results. We don’t have to worry about our boys getting bit by ants while playing in the yard. We find the material my husband purchased from this place actually does a more effective job than the ones used by the professional pest control company. I don’t have to keep calling someone out to continually treat my home all while dealing with the same issues over and over again which is a lot less stressful for me. We are glad we found a solution that works and if anything comes up we are confident Mike will help us find a way to remedy the issue.Services: Mosquito extermination, Ant extermination

Ray Young

2023-05

Started using The Pest Shop about a year ago when I had a rodent issue. I was tired of the 'guessing game' and throwing $ away at the local DIY stores and not getting long-term results. So, I turned to the 'professional' DIY shop. They gave me what I needed for the immediate and long-term solution, and I have no more issue. Now they are my 'pest' shop for termites, chiggers, mosquitos, ants, etc... Again, they came through. In the long run, they have saved me $, time and aggravation. I love their 'solve your problem' approach, with no 'high-pressure' sales service. Using The Pest Shop is good for my family environment. I'll be back.Services: Rodent extermination, Bug & insect extermination

R

2023-10

The staff over here is very knowledgeable and helpful!!I highly recommend and encourage people to use this place instead of the Big Box Stores where people don't know what they're doing!

MARK MCDERMOTT

2023-07

Had a flea problem, Mike was very helpful and got me exactly what I needed to solve the problem, just a few days after treatment and the house is practically flea free!

Bill Mohr

2020-05

I don't have to come here often, but when I do, I get great advice. The products might cost a little bit more than buying online or at a big retailer, but is it worth it because they are solid products. That plus you're getting good advice. It's nice to be able to support a local business.

Jimmy Le

2018-05

I share similar thoughts to Ryan's feedback. Service was fine but the prices are marked up like crazy! I purchased "Onslaught Fast Cap" for a little over $100 dollars with tax. I found the same product at online pest control retailers for $52.00 and on Amazon for $67.82. I understand for prices to be a bit more versus online but the difference is too significant for me to ever come back or recommend this pest shop. I felt swindled.I did read the response from the owner that he had for Ryan. So I brought the one star to a three star. I appreciate the owner taking the time to respond to feedback and caring what is being said about his business. As a consumer and probably most average consumers, we are always seeking for the best deal and lowest prices. The prices here are high dollar but at least you will get expert advice and service with it.

Aaron Haas

2020-05

The Pest Shop boys, Mike and Dane, are amazing. I had a termite problem and went into their shop to buy the right chemicals to treat our home. Mike took the time to explain how to safely and simply use the products. Then Dane came out to my home to inspect it and added his practical advice from a field perspective. It’s rare in today’s fast paced world to find people as passionate about their industry as these two! They saved me hundreds of dollars and I learned to perform the work as good as the pros if not better. Highly recommended!!

Octavia Mullins

2022-05

Had a rodent issue in my house I just recently bought. Had an inspection from another company that seemed astronomically high, called the Pest Shop and didn't even pay a 10th of the cost! Staff was very knowledgeable and helped show me where issue was. Would highly recommend for any Pest needs.Service: Rodent extermination

Paul T

2021-05

The owner Laurie greeted me as soon as I walked in to the store. I asked Laurie about mosquito control with my newly purchased Ryobi fogger/mister and she was very patient in explaining to me about all the options. I am very pleased with my experience and will definitely visit this store again.

Meg Ortiz

2017-05

We missed them by a few minutes, because there was a traffic issue that normally does not occur, so we went to another shop, but we still did not have all we needed. Owner personally called us back, apologized, and offered to send us what we needed at no charge. He gave us great advise. Great customer service. Very happy with them. I highly recommend.

Stephen Sandor

2023-09

Will take care of any needs you have with great customer service! Would recommend to anyone!

Brian Koch

2020-05

I have been getting my fertilizer and pest treatments from The Pest Shop for several years and am extremely pleased with the results. Mike Smith knows his business/products and can diagnose and recommend a solution that works every time. I had previously hired a Pest Service and Lawn Care Company and spent too much money for average results. I really never thought it would be this easy but with Mike's help I have been treating my yard for a lot less money and getting amazing results. Couldn't be happier...thanks Mike!!!

Ryan Pettijohn

2017-05

I have made purchases from The Pest Shop several times over the years for various pest problems (ants, roaches, termites). Such is life as a Texas homeowner, no?I agree with all of the 5-star reviews in that the staff is extremely knowledgeable, there are no high-pressure sales tactics, and they offer professional-grade products that are not available at the big box stores.The issue I have is with their pricing and return policies. You'll notice when you walk in that there are no price tags on anything. You have to ask or wait and find out at checkout.After making my last purchase, I decided to do some online research about the application of the product. I discovered that the $90 bottle I'd been sold could be purchased on Amazon for $40. (Taurus SC 20oz)Now I'm not saying I expect this place to offer Amazon prizing. I value the 5-minute consultation and feel it should be compensated. I want to support small, local businesses and am willing to pay a modest premium to them. But 125% is not a modest premium to me. I was left feeling sorta ripped off.That brings me to their return policy. It's printed on the receipt, which for some reason is labeled as an invoice. (Aren't invoices customarily received before you pay rather than after?)It stipulates "All sales of chemical based products are final." Shouldn't you be told prior to making a purchase that whatever you're probably buying cannot be returned for refund? Seems to me they intentionally conceal their pricing and return policies.I like the place otherwise and feel they offer a great resource. I just wish they were more transparent in their dealings with customers.

Scott Bunday

2017-05

We have been to this store several times over the years. Mike, the owner, is very professional, friendly and does not oversell the customer. He takes the time to educate the consumer about the issues they are having with pests. We always have a good experience and appreciate Mike's knowledge and passion for his business. We highly recommend The Pest Shop on 15th Street in Plano.

Doug

2019-05

I had a mix of common ants and fire ants entering my house and all over my master bath. I have a regular pest control company but could not get anyone to come out since it was the weekend. I knew the stuff sold at the big box stores doesn’t really work and was hoping to get some better products. I brought in a couple of sample ants and received very thorough information and left with the correct product to treat the issue. I do notice some complaints about price. And yes, I would say the prices are higher than what you will find at places like amazon. But amazon doesn’t come with the excellent customer service, and the product in your hand immediately in a pinch. I see no reason not to support these guys, even if it means a little extra money.

Paul Le

2020-05

Just moved into our first home and Mike quickly got my wife and I caught up on weed and pest control for our yard. He was informative, friendly, and enthusiastic to help us with our needs. Thanks Mike and The Pest Shop for helping us do it ourselves!

Kenton Getz

2019-05

My name is Kenton Getz and I have been going to the Pest Shop since 1992 when we bought our first house. They have always helped us with our pest issues (ants, rats) and spent the time to educate me and tell me exactly what I needed to do.Patrick helped me today and he was extremely knowledgeable with great friendly service!I will tell anyone to go there for help. They have the right long term solution without selling me a service and they give the appropriate guidance so I can be successful.

Walter Downs

2019-05

I was very pleased with Patrick’s guidance and advice. He definitely knows his stuff. The store is stocked with effective product. I consider the Pest Shop to be a valuable local resource that I will continue to use in the future.

Aline Williams

2020-05

I've been shopping at this story more than 18 years!!! These guys know their stuff!!!! They are always so informative and helpful.I went there this past Friday due to having a horrible fly infestation!!! Yuk!!! Something I had never had before. Flies were everywhere inside my home! Just horrible!! They quickly understood my problem and suggested a product that was outstanding!!! I went home, used the spray according to their direction and GONE!!! No more flies within a couple of minutes!!! Unbelievable how quickly it worked. This place is my first Go-To place when I have a pest issue without a doubt. If you are going somewhere else, you're wasting your time and money. Highly recommend!!

Chris Krok

2018-05

I've used Mike for over a year now. Started with pest control after a bad ant problem. Blossomed into using all his lawn stuff. Fired my lawn folks and never looked back. And Mike's knowledge is phenomenal. The BEST!!

Huajun Chen

2018-05

It is hard to give a score. The staff is nice. But the price is crazy. I paid $69.95 for Demon Max 16 oz, which Amazon has it around $25. I understand that this price including service and the knowledge. But I won't come back for the same product. Because I have the knowledge now, until it comes a different situation.