CVS

Isabel Lara

2023-12

My local CVS has excellent customer service at all times! Even though self checkout is predominant every where you go, CVS representatives are available to assist.

NaparoniAnd Zzs

2023-05

I would give you negative one star if I could because this CVS is an absolute joke. Corporate needs to do something about the pharmacy because I have never in my entire life had to wait 25+ minutes at the window for ONE medication because your employee can’t figure out how to do their job. Also can not tell you how many times I have had to repeatedly call because my meds weren’t even worked on and it had been like 3-4 days. And good luck getting a hold of anyone over the phone, I’ve seen them ignore it even when they aren’t busy. If anybody needs a better pharmacist I’ve head of Old Town Pharmacy being pretty good and it’s locally owned.

Kenneth Knowlton

2023-05

I went in to do a quick pick up for my grandmother. I used the self checkout and the B1G1 of $.99 discount wasn’t applying. Adam, one of the employees, quickly resolved my issue and even went to get the correct medication I needed! Thanks Adam! All the employees are very helpful and friendly. You can definitely tell they are there to make CVS a great store to visit!

Pam Sides

2022-05

The Absolute Worse Pharmacy that I have ever used. They won't answer their phones. The Dr called in my prescriptions in the early afternoon. I went on line and was informed they would be ready at 6:30. We live out of town so my husband sat there til after 8 to finally receive them. I have turned in prescriptions and a Whole 7 Days later, they still were not filled. They won't fill them til you show up to get them. THEN you have to wait an hour or two to get them. I wish they would close this place DOWN. Corporate needs to do something about this place. I am now driving to Tyler to get my prescriptions. I can't stress enough how much I hate this place. Not going there again.

maria ruiz

2023-10

I was very happy today at CVS the cvs member was very helpful not only to me but the customer in front of me I could see how she was doing her job very happy and helpful she even apologized to me for talking a minute with the other customer, I told her she didn’t have to apologize she was just helping her customers!

Tara Patton

2022-05

Time for a new pharmacy?? It is a busy time of year. I get it, however, it is RIDICULOUS that customers are placed on hold, over, and over, and over! They need to hire more staff and do some in service training on customer service. When they first opened they were excellent. I don't know exactly what has happened, but the staff working the window and at the registers are not as courteous as they once were. Your customers and their purchases pay your salary people! You might want to remember that! (Just on hold 25 minutes! I finally gave up!) Time for a new pharmacy???

Linda Bedre

2022-05

The Palestine CVS Pharmacy is horrible. I sit here, on hold, for 25 minutes so far. This is unacceptable! The people in the pharmacy do not care about the customers. My husband and I have used this pharmacy since January and are switching in January. There is absolutely no reason anyone should have to wait on hold to see if their new prescription is ready.

Melonie Miller (MMM)

2022-05

This is probably the slowest most disorganized cvs pharmacy I have ever been to. I have lived all over and have not experienced wait times for both medications to be filled or even to get info via a phone call. I cannot count the number of times I’ve spent a half hour on hold or been hung up on after waiting 20-30 min. Meds are called in/sent from doctors offices and never filled, pharmacy will somehow lose the correct insurance information after years as a customer and put you through hoops to fill anything, just nothing but constant waiting and inconsistency/unreliability. I’ve moved my meds to Walmart and it is a thousand times better but still have my kids medications sent here which is obviously the worst mistake because I can’t even have my kid’s inhaler filled in less than three weeks. Save your time and money and go with Walmart or a local pharmacy that will have their stuff together.

kim monk

2022-05

They will not answer the phone sometimes for over an hour wait and then put you on hold and then you hear someone pick up the phone and, bam, you're disconnected. I was recently told why my medicines kept showing in the app 'in process' for 6 days and their response was, oh, we're 5 days behind. I suggested they hire more people. But instead, they closed the pharmacy hours during the night when pharmacists were actually getting scripts filled! Real geniuses! Cannot stand Walmart, or Walgreens, I don't know where else to go that handles specialty medications.

Rebecca “Becca” Foreman

2021-05

We have had nothing but issues from them for months now.My sons bladder medicine had 2 refills we get it filled so there should have been 1 refill left the bottle said 0. So what happened to it?? Magically disappeared???Somehow my husband's insurance was listed twice in their system.My other sons medicine is in "process" then a few hours later it is "on hold". Why is it on hold it is not too early to be filled.We have told them time and time again to take certain medications off the automatic refill and then somehow they show back up on their system to.Another time my sons 90 day supply of medication was short 5. It was filled to the top. I counted several times like I always do when we get their medicine and each time 85 not 90. Was told to bring the bottle, receipt, and the rx paper and they would take care of it. Nope they were rude to my husband and said they couldn't do anything. I called them told them they wasted our time coming back to town which is about a 15 minute drive. Was told the head pharmacist would call me. Waited several days no call. So I call the district guy over them was told by his secretary he would call me back. Never heard from him but the head pharmacist called the next day. We counted what we have on our end and there isn't extra. We will give you a gift card to replace the gas you used.Well that is fine but 1. that doesn't replace the 5 pills my son is missing and 2. a CVS gift card isn't going to put gas in my car.The one good thing in that pharmacy is Rod and Robbie. They are always super nice and helpful.

David Gunn

2021-05

Service and staff are horrible. You have a choice, shop somewhere else. CVS don't answer the phone. I'vebeen on hold for an hour or so at times. Orders are never filled when you arrive, sometines out of stock and have to reorder, delaying your prescription. Always an excuse about something. Drive thru is a joke! Waiting in line inside is even worse. Staff is very nonchalant. Pretend you're not even there. We're done. Switched to Kroger. Fast, nice and cheaper!

Brooke Arey

2020-05

I've never had an issue getting prescriptions filled. Always ready when they say they will be. However, they always tell me that they will call or text when ready, but that NEVER happens. I always end up calling them. Other than that, and long lines, no complaints here.

Jennifer Manchester (sweetjenny82)

2022-05

If I could give zero starts I would. I have been trying to get a hold of someone in the pharmacy for 4 days now. I've tried calling the front end and get someone to go back there to tell them to pick up their phone and they have not. This is insane. I shouldnt have to call my doctor to have my prescriptions sent somewhere else. I've also been trying to get a hold of their corporate offices and still can not reach anyone.

Beverly Berg

2022-05

I made an appointment for a covid booster shot on the CVS website for last Saturday at the Palestine location. After a 40 minute drive to get there the pharmacy tech said they only give shots monday-friday and to come back asa walk-in to get the shot. What is the point of taking the time to do a online confirmed appointment to only be turned away. I am a senior and felt very frustrated as I walked out.

Ira Stephens

2022-05

Once a business looses its ability to perform its intended services in a timely manor they are of no use to the intended customers. This "standard operating procedure" of not filling prescriptions until after you arrive and are then instructed to come back in an hour when its already been 24 hours since it should have been filled is absolute total bullsheet. Now if this where a one time ordeal I would allow them a soft pass, but since this is considered their "normal", not a chance. So consider yourselves fired for incompetence, and I will spend my hard earned money else where. Ira 1/8 CAV

Renee Harmon

2021-05

Just wow! I have been a loyal CVS customer until I moved to Palestine. I gave this store 2 chances and the rudeness of the employees and absolute lack of customer service was absolutely...I cannot think of a word that describes how awful my experiences with this store were. Luckily there are plenty of other pharmacies in Palestine that would be happy to have my family's business.

Angela Crump

2021-05

I had my 1st vaccine of 2 on 3/19/2021. The tech giving the vaccine was extremely rude & offered little info. As a person of 50 plus years I’ve had many many required vaccinations throughout my life & never have I had one jammed into my arm w/such such force. It seemed odd at the moment but even more so as my daughter who is an upcoming nursing student asked if I was ok & proceeded to tell me the things that I should have been told my this tech. I was told so little that I had I panic attack after being rushed out of the chair that if it was not for my daughter I would have fainted as I was trying to get away from the booth. Since I have had family & friends have very different, POSITIVE experiences in other CVS’s & Walmarts by actual pharmacists & RNs/LVNs. As an aside, as I was sitting in my car w/nursing student daughter calming me down, I saw the “tech” rushing to her vehicle not 10 mins after my vaccination to leave. I WILL NEVER SUGGEST CVS GIVE A VACCINE TO ANYONE O KNOW! Also I have changed my 2nd vaccine location to a non CVS.

Carrie Stover

2021-05

We walked there during the snow storm last month since our cars would not budge. We got there a little before 5. We just needed some bottled water and maybe some chips to hold us over until a friend could get a few groceries for us the next day. As we went up enter, the guy, I assume a manager, waved my fiancé and daughter out saying they were closed. We were the only ones waiting to enter, every one else was leaving. I would have gladly given him a $20 and not waited for change for a 6 pack of water. We would have waited outside. It was a couple of minutes before 5. Would have been there sooner only it’s a long walk. Definitely not a store for generosity or a store to help a family in need during a crisis. Will not be going there ever again. Disappointed.

J S

2022-05

Waits have gotten much longer. Always told to come back later, and when I do it’s usually still not ready. Service seems to get worse every month. They’ve also stopped opening 24/7 during the week - which is why I used them in the first place. Going to start looking around for another pharmacy.

April Robinson

2020-05

Pharmacy used to be awesome but now they're terrible. So hard to get prescriptions filled. Have to make several trips up there constantly. They take forever to answer the phone. You will be on hold for 10 minutes at least. I wouldn't recommend them to anyone.

Pamela Mealer Mathews

2023-11

OK girl at window seemed confused and couldn't find my third prescription but I got it the next day with a different person at drive up window

Michael Griffis

2018-05

Ok service. Clean store. Friendly and helpful staff members. Handicap accessible very clean.

Kayce Corpus

2016-05

I thought CVS was going to be a wonderful pharmacy. My son was in Dallas at children's medical hospital for nearly 2 months. Just recently came home & has to take 2 different seizure medications. I called CVS yesterday and gave the lady his info, his medications, & the phone number to Dallas to get his prescriptions switched. I called back today just to make sure that it went through, gave the lady his info again and she proceeded to tell me that they haven't gotten to it because they were to busy and for me to call back tomorrow! Thank God my son still has enough medication for me to find another pharmacy to get it done but what if he would have really needed it. They didn't even have the care to let me know that they couldn't get to it just in case I needed to try another pharmacy, which is what I am definitely doing now. That was very unprofessional..

Dewell Cooper

2022-05

Only giving one star because I can't give zero. How this store keeps their franchise is beyond me. They NEVER answer their phone. They NEVER fill a prescription without going in several times and getting told to come back later. Only reason I use them is that my insurance forces me to. Absolutely pathetic service!

Jack Coleman

2020-05

CVS has a prescription pricing system that charges more for uninsured customers than those who have some form of prescription coverage. And, the prices for uninsured customers is significant; in my case, a little over $200. And, all because I was uninformed.If you don’t have prescription drug coverage, shop around. Wal-Mart, Brookshire’s, and Brookshire Brothers all offer the same medications costing $226 at CVS for around $25, which is what my refills cost at Brookshire Brothers in Grapeland.So, lesson learned and now you know, too. Stay as far away from CVS as you can. Not because their local employees are bad people, but because the arrogant greed of their Corporate behavior is corrupt and serves the hand of Evil.

Anón

2021-05

Employees are nice. Service however is horrible. Never answer the phone, takes 2 days or more to refill prescription, then they say they’re ready when they’re not. Drive thru line always takes at least 30 minutes!!

Elaine Lightell

2021-05

What happened to CVS? New people running it? Have used them for years but they text that medicine is ready and when get there they don't even have a clue on what going on. I have received text and pickup medication to find its a double prescription that didn't have refills.

Shelly Huddle

2022-05

It is the worst pharmacy in Palestine they tell prescription is ready u go pick up and then they say it’s not can you pick up tomorrow.It is the worst I’ve ever been to custermer service they need to train and get people that understand English .We will be changing good luck to who ever goes there

Amanda

2023-05

Variety of things, but long wait lines on medicine, flu/Civil shots, the drive thru HAS A HORRIBLY LONG WAITING TIME, AND they'll say your stuff is ready to pick up you go to pick it up and it's still not ready to pick up and you have to wait 2 hours

robert blackwell

2023-05

Most over priced place in town! Bought a simple $1.50 subject notebook at any local store tonight because everything else was closed for over $6. 😠 😡. In the future I'll wait till any other store opens. Will never return!