Childs Building Supply - Orange

Gary Leblanc

2024-04

Let me start out by saying I had usually had good luck with this store. I bought a nice Stihl chainsaw from them. It came with a 1 year warranty and if you bought the Stihl oil, it doubled the warranty to 2 years, which I did. After a couple of months I finally had a need to use it. It would not start. Removed the spark plug and cleaned it twice to no avail. Called to verify it was still covered under the warranty. The girl told me it was. I dropped it off. Waited two days and called. I was told there was nobody there that knew anything and they would call me back. I called the next day and was told it had been ready the same day I dropped it off. Went to pick it up. The young man that worked on it told me it was flooded and brought it outside to show me it would start. Apparently, there is a trick to starting a Stihl chainsaw and showing me this trick is not covered under the warranty. Cost $20 + change. Pretty sorry after buying a $700+ saw from them. I had a buddy that bought one from the other Stihl dealer in Orange and he had the same issue. They showed him the trick for free. Not saying I won't go back, but it won't be anytime soon.

Jobie Hill

2023-08

Just went into Child's Ace hardware store here in Orange Texas and I was just appalled at the service I didn't get. I walked in and saw four different employees. The young lady at the register was busy helping someone else and really didn't acknowledge that I walked in the store. I walked to the back thinking I could get assistance. The first person that I saw coming toward me I asked can you help me. I never did get her full attention as I think she was distracted by a young man that was in the store. I tried showing her a picture of the part that I was looking for and she barely looked at it. She asked me a question and I handed her my phone so she could see it again and we went toward the side to look for my part. She was still distracted by whoever it was she was distracted by earlier. She pretty much just walked off away from me when we decided they did not have the part. Did not even attempt to see if they could order it for me or maybe look at another location for me. I think for this reason I will go back to MD supply in Mauriceville or Vidor. Was going to give one star but giving a two-star because she at least took me to the section it might be found. Very disappointing.

Juan Cardenas

2023-05

I brought my scag here to get repairs done and I've got to say they met my expectations and exceeded them. Not only did they fix it way faster than the usual scag dealer I have taken it to but waited on me a few minutes after they had closed to let me pay and get my mower when the other place has told me if your not here at close time then it's too late. I am very glad I was told about this place and you can bet I will bring my business here and if you have a scag you need to come here instead of Beaumont!

MamaBear

2021-05

Made a order online for curbside pickup because the website said the item was in stock and available that day. Called to find out a estimated pick up time and was told that they had to cancel my order because it was not in stock. When I asked the girl who's name started with a "R" when I could expect the money to be returned to my card she said she didn't know and made it clear that there was nothing she could do. I then asked to speak to her manager (not to complain) just to get answers that she already stated she couldn't provide. A short time later "R" came back on the phone and said the manager said to go call customer service. I could not find a customer service number on the email and the website is super slow to load so I asked to speak to the manager AGAIN. The manager finally came on the line a bit huffy and puffy and gave me the number. I made sure that she knew I didn't blame them for the mix up, but if it was THEIR $200 they would want to know when they could expect it back.Bad attitudes.I called the number and got the cancel confirmed. Was informed the money would be back on my card in 24hrs.24hrs later I called back to find out where my money was. I was then informed it would take 7-10 business days.I was willing to drive around 40mi. to pick this product up as I have been a 30+yrs ACE customer... But between the attitudes of the employees at Child's, and the uncertainty of how to answer a question that I know I'm not the 1st to ask management & customer service I will never shop at another ACE affiliate again.Utterly ridiculous. Buyers beware(even online).

Charlie Harley

2022-05

Brad has a great store. Almost anything you need he keeps in stock. And employees always wear a smiling face and are ready to help you.

Jeffrey Kolar

2018-05

My father and I have been visiting this long standing establishment for 35 plus years. Dad shared with me recently of the many times he picked Mr. Child's seniors brain on projects at home, as I told him of how I received the same same extra help from Brad and all his staff. Hometown family tradition in hardware. Thanks guys and God Bless

Bobby Bellar

2023-05

If your looking for something nobody else has check them out. I wish they were still able to carry lumber.

Rob Hinds

2023-05

Awesome group of associates and quality products. Could go on and on about the satisfaction.

Rachel Taylor

2019-05

Love this place. Always someone ready to help. Can't beat their customer service.

Jesse Tillman

2019-05

A+!!!! As always!!! Thanks to the young man at service center for helping me get my blower back to par and running like new.

Shelley Borel

2022-05

A good place to get what you need without going into or out of town.

Cat Wright

2021-05

I won't go in there again with the pandemic. None of the employees was wearing a mask. One customer besides me was.

F. David Claybar

2019-05

First class service from hometown people carrying most any/everything folks want/need from a full service hardware store! Always try local first!!!!!!

Teeter Lynn

2018-05

Very helpful employees, you can get almost anything here you need for your house

Darrell Quimby

2022-05

Very friendly and helpful. Bought two Scag mowers there

Patsy McCray

2019-05

Needed quick Phillips screws & we were able to find them there with quick service.

Barry Burton

2019-05

Friendly and helpful staff. Great alternative to the big box stores

Greg C

2017-05

Good hardware store. Brad Childs is extremely helpful in finding what you need.

Melanie Ellis

2019-05

Extremely helpful and friendly service. Took the time to actually help you and speak with you.

Matthew Cronan

2021-05

I had this young lady help me and ill be returning because of her.

Marcus Vines

2019-05

I enjoy shopping at Childs locally owned locally supported

David Posey

2022-05

Very helpful on even the smallest matters

Jerry Gilbeaux

2019-05

All good help me with whatever I need

Lorie Patsfield

2023-05

Always great service!!

George Mahara Jr

2018-05

A lot of things here are so much more expensive

David Smith

2021-05

Always a great place to visit.

Juarez Felipe

2021-05

Almost all the time find what I need here

Brigitte Howard

2020-05

This is the place to find things you really need.

Capt. Sallie Floyd

2018-05

Great customer service!

Jeff Fournerat

2019-05

If in Orange get parts hardware hear