The Darville Company

melissa freeman

2024-04

Brandon and Dylan came to my residence and provided top notch customer service. They answered all of my questions fully and worked steadily on both of my air conditioning units. Both were thorough and knowledgeable. I would recommend them for anyone looking for good quality heating and cooling services.

Leigh Conley

2024-04

I had A/C problems on a late Sunday afternoon and called Jan. He sent out Brandon who was amazing! He was so kind and courteous and stayed after he repaired the A/C to make sure it was cooling! I will continue to call Darville for all my AC and plumbing needs. They are the best!

Jesus Padilla

2024-03

Reached out to Darville due a slab leak in my home & let me tell you, best decision I ever made.Sharmin is their customer support representative that answers the phone when you call. She was extremely nice & very professional. She scheduled the repair & followed up multiple times to make sure everything was going accordingly. From scheduling to repair everything ran smoothly.Logan F. & Candice S. were the ones assigned to fix the leak. Logan’s work is nothing short of the highest quality. They repaired the leaks, cleaned up after themselves and did it with a smile. Both Logan and Candice are a great examples of how amazing employees should represent a company.I am amazed at the competency this company and their employees represent. This was an insurance claim for me and as everyone knows they can be messy, Logan actually helped me understand and explain some of the issues they’ve experienced in the past with these situations. I am supper happy with the outcome of this claim and would highly recommend them to anyone. I will REFUSE to use anyone that isn’t The Darville Co.-JP

Dara Ray

2024-04

Tony Hernandez and Jocelyne Scott repaired a gas line for us. I have to commend how knowledgeable, respectable and talented they are. They were diligent and meticulous with their work and they assured us at every step how things were progressing. I would recommend them as they not only did a great job but treated us great and they are excellent at customer service and great at the care and concern for the job at hand .

Jayden Perkins

2024-04

Brandon & Dylan were very friendly, courteous and professional. Explained everything they were servicing in a way that left no question unanswered. This was my first experience with Darville and I have added them to my service/repair contacts.

Monique Romero

2024-04

My ac has been out all day and we couldn’t figure out the problem. It was 90 degrees in my house. Brandon came in and got to work and had it going in less than 20 mins. He was super friendly and helpful. We are definitely grateful to have our ac running again.

Chuck Robles

2024-04

Fast, friendly service. We have been dealing with Darville for almost 10 years and they have never disappointed us with any of their services. Thank you Brandon and Dylan for your wonderful service today.

Dina Wright

2024-03

We came to Darville after several companies left a bad taste in our mouth after bad service. Darville has been consistent with experienced technicians. Our most recent experience (get your season PM scheduled today!) with Brandon was still a breath of fresh air. He heard all of my concerns and took his time addressing each other them. We can confidently say that we've found our families HVAC company.

Helen Husband

2024-04

Jim and Alexis were here to replace filters on our rented reverse osmosis water system this morning. They were friendly and efficient…as all Darville employees are whenever they help us. Thanks for great service.

Priscilla Treadaway

2024-02

Fast, friendly service. They arrive when they promise and get the job expediently. Darville is my "go to" for all things plumbing, heating & air. Thank you Darville and a special thanks to Josh for his exceptional work.

willie mims

2024-03

Once again Darville to the rescue! Heater went out again on Friday night and Brandon came out again and fixed it within 20 minutes! This man knows his stuff and does it in a well timely manner! Have any issues, call Darville and ask for Brandon, he’ll get you taken care of!!

Melissa Fernandez

2024-02

Office was very nice and helpful. Got us in touch with a service tech Brandon within 30 min. Brandon was great very informative and helpful. Second time we used them and will continue to use them in the future. Highly recommended!

Willie Mims

2023-12

Heater went out at 11pm. Called Darville and got a tech out in the morning by 8am. Brandon took 5 minutes and had already found the issue and explained to me what the component does. Took about 10 minutes overall to remove and install new component! Great response time, great customer service, great quality work! Highly recommend Darville!

Kirsten Taylor

2024-04

I would never use this company again! I used them 2 years ago to come and do the same thing they did a week ago and they charged me $700 opposed to $300. Mind you, the same exact work they did but the first guy that came out in 2022 didn’t nickel and dime me. They will nickel and dime the hell out of anything wrong with your plumbing. The guy that came this time, claimed I had a collapsed line and I had another plumber come out for a second opinion that next day and he was able to snake out twice the length of the guy that came. I should’ve went with my first instinct with thinking he didn’t know what the hell he was talking about within the first 10 minutes of him coming to my home. The guy literally charged me an extra $240 to unclog my sink, to snake it. It was a complete rip off but I’m glad I learned my lesson because I would NEVER use this company again and all the people I referred the first time I’ll be telling them the same thing.Lina called me several weeks after this incident and fixed this situation. She was very understanding and concerned about my post which usually never happens for businesses in odessa. I think I would give them another opportunity with a knowledgeable tech coming out to my house.

April Glidewell

2024-01

I don’t agree with these reviews listed here. We called Darville last Tuesday because we found a water leak under our slab outside the house. We told them the exact problem. But when they showed up totally unprepared. Then said well we need to call a water leak co. Then literally heard nothing from them. Four days. Nothing. Had to call constantly. Receptionist forgot to call back. Now. Four more days till then can come again. But boy they charge for a service call where they did nothing. There is no good reliable plumbing or AC company in Odessa

Gary Fulton

2023-12

Dusty came to the house to run a whole new gas line due to a leak between the house and the meter. I was told that what was required by another company. Darville had better price for the replacement. Instead of just starting to dig, he actually started looking for the leak. He found that it was just a connection leaking close to the house. He made the repair and saved me a ton of money. Very professional and helpful instead of just trying to make an extra dollar, he made a loyal customer. Thanks for the help.

Colin Williams

2024-02

Friday night before NYE I came home from work to find a flooded yard and water meter going crazy! After closing the valve I found that it was (of course with my luck) on my side. So, I called Darville around 830 PM and they said they would be out ASAP. About a hour later Noah showed up and assured me not to stress bc he would have me and my family back up that night with water. That was a great feeling! So, he was able to bandaid the situation overnight bc he didn’t have the odd ball size fitting that my line uses on hand, but he said he would pick it up first thing in the morning and be back. Sure enough the next morning he was there and had it all back online in a very clean and effective repair. He kept us up and running over night with water and then had the whole thing done by the following afternoon. I would highly recommend Darville and Noah does amazing work and is very professional.

Hailee Collins

2023-12

Called at 9:30 in the evening and Dan offered to come by when he was finished with another call but it would be super late. I told him we could wait until morning and he came first thing! Dan was so professional and knowledgeable! Thanks!

Betty Estrada

2023-11

After many failed attempts at getting other companies to come check out my a/c unit that same day, Darville was only company willing to do so and came rapidly at that! Sandra was the best! She came out and took care of business! Highly recommend Darville!!

Private Business

2024-03

Supervisor not very nice( sarcasm and snooty) . They made a error and did not seem to be concerned how it affected our family as i tried to explain the severity. one star because the rep who first answered was so sweet and helpful and super professional.

Leslie Crisp

2023-05

Our house was 82 degrees and blowing warm air. I went to check the unit to see if anything was noticeably wrong. Sure enough, our dog had pulled all the wires out of the back of the unit. I called Darville and they sent a technician out immediately. Sandra was professional, thorough, and knowledgeable. She had the unit rewired (she used stronger copper wire than we previously had) and back on cooling our house in less than 30 minutes. I was worried that it was going to be excessively expensive since it was 10:00 at night and to my surprise it was not. I will definitely be using Darville again in the future. Thanks Sandra!Edited Post - For the sake of any confusion I have added the picture of Sandra’s finished work.Service: Thermostat repair

Stephen Peterson

2021-05

My experience with Darville Air Conditioning and Plumbing was top notch from start to finish. I contacted them at the suggestion of a friend to get a quote on replacement of my water heater. The service dispatcher told me everything I needed to know, including that I did not need to wait around all day for a technician to show up. I would receive an advance call when they were on the way. The friendly service technicians came the same day and gave me a quote. I agreed to the price and they went to Odessa right away to get me a replacement water heater from their warehouse, and came back and installed it the same day! I was so blown away, because other companies told me I had to wait weeks.Update: I had a leaky outside faucet that got worse with the winter freeze.The valve connection was covered in concrete, making it a tough job to replace. Lina-Kay from Darville came out and had no trouble replacing the valve in less than an hour. It would have taken me forever and I might have damaged my brick wall in the process. Lina fixed it, and notified me that additional leaks may be present in my house because she was still seeing flow on the water meter. She saved me a lot of money in potentially wasted water by pointing this out to me.Update: Shutting off the water to your house at the street when you have a leak is a pain. I've had two leaks occur in my house in the last couple of years, and had to go back and forth to the street meter to turn the water on and off until the leaks could be located and repaired. Lina-Kay from The Darville Company installed an automated shutoff valve so that I can shut the water off with the convenience of my smart phone (see image below). I love it! She even replaced my cheapo braided plumbing lines with more rugged, long lasting plumbing lines to reduce the risk of a future leak.Update: My kitchen sink garbage disposal was falling apart. The unit needed to be replaced due to poor performance and a leaky gasket that left a stinky mess under my sink. I grabbed a replacement unit from the hardware store, and Lina-Kay from The Darville Company replaced my old unit it in about 40 minutes, including installing the new sink flange assembly. She also took care of disposing the old unit, leaving me with a clean kitchen and a professional install that works great.Service: Water heater installation

Michael Nunez

2024-01

Called at 8 AM on the morning I needed service and they were there to get us taken care of. Dusty Taylor and his helper were very professional and efficient in getting us taken care of. I will be using them for all my heating , AC and plumbing needs!!!! EXCELLENT SERVICE!!!!!!

Lisa Davis-Bedrick

2024-04

Thank you to Lina for fixing my clogged pipe and even on Easter! What a super great person! It's so nice to be able to use my bathroom again woot! 😁

stephen salgado

2024-04

Lina Kay Henderson came out early Sunday morning and fixed our plumbing issues. Great service and fast response!!!

Margaret James

2023-10

Brandon was amazing! He was able to come out to our house on a Saturday morning, drove an hour one way, and was happy to be here. He was extremely personable and kind, while also very professional. The problem was identified quickly and he was able to fix it in about 30 minutes. So thankful for Brandon and his service!!!Service: A/C system repair

Roy Woosley

2023-05

From the initial meeting for a quote on replacing our heating and AC system, to the install, this company is by far the most professional company we have dealt with. Our technicians Aeric and Josiah were knowledgeable, reliable and always on time and ready for work. They explained the details of each step as they were completing the removal of our old system and installing the new one. They were able to answer any questions we had during the process. I would highly recommend the Darville Company for anyone considering a new AC/Heat system for their home. Thank you Darville Company and Aeric and Josiah.Services: Heating system installation, HVAC duct & vent installation, Install AC, Thermostat installation

Kellie Collins

2024-04

They were very polite and fast and professional. Have been using them for years and will continue to. Loretta Gerber

Alyssa Minjares

2023-10

Brandon came out to our house, and he was so patient and answered all of our questions. He did an amazing job!!! He was so friendly and a professional and made all the bad news sound good and explained all our options. He made us feel so comfortable we almost bought a new air conditioner. Thank you, Brandon, for being so patient around our dogs.

Rebekah Russell

2024-01

Had Robert and Joseph they were super friendly and so fast. I wasn’t expecting my issue to be resolved the same day I made a service call out. Highly recommend this company and these guys!