Walgreens

Valieka Williams

2024-04

This location has no customer service. I went in inquiring about photos because the app has 25% off but I needed them now. I was told if I wanted the discount if have to go online and it'd take 2 hours so I just went ahead without the discount. They never even checked to see if other discounts were available. Then I checked the app for other discounts, saw a soda deal for 3/$15 coke packs and it rung up a different price and I was told they don't honor the online price smh

Endiva Williams

2024-03

The pharmacy dept is very inconsiderate and unprofessional. They answer with no name , saying please hold multiple times . (5 or more) She kept doing it. Prescriptions are never ready.

Houston Guy

2023-09

Good Walgreens is usually not too busy. The interior is well organized and not cluttered. The staff is decently friendly.

Angelica Huerta

2023-05

Tried to get a photo for my kids today. The elderly man had an attitude the entire time. Had my son stand on a chair to take the photo. Said tilt your head up, my son tilts his head up then, He says it too high. Lowers it and still too low. The man can barely hold his own hands up to even take the picture. We did this for 5 minutes and my son was getting frustrated. And so was I. He seemed frustrated to do his job. I grabbed my son and are currently on our way to another Walgreens. Horrible service.

Kesha Wilridge

2023-07

All pharmacists need to be fully informed of what they have and what they don't have. I should not have been given something I did not ask for. She should have told me that they did not carry it and i could have gone somewhere else. This is so unacceptable. This was the 2nd and last time.

Lorenda “Tattoo Ren” Toran

2022-05

The pharmacy has no sense of urgency. Called to inquire about the COVID testing and instead of asking me to hold. They continuously picked up the phone and hung it up. Over 7 times. I was so upset when I got there to see lots of pharmacists just standing around. I then asked “who keeps picking up the phone and hanging up?” I would expect more when dealing with medicine and health. Everyone just put their heads down and lied. As the phone was ringing while I complained. That customer service is unacceptable. I was completely inconvenienced when my inquiry could have been answered in 2 seconds. Instead they showed that they could care less about anyone. Disgusting behavior when dealing with health and medicine. It seems like this is their everyday behavior given the other complaints in the reviews.

Bryan Roman

2023-05

This is a very unprofessional store, the people work in the even are very rude( Ariana). This mf going to cancel our curbside order because she didn’t like that we told she was being rude! Admitting to her manager well still on the phone with us that she did cancel it because we’re being, not true at all. Don’t shop here if you looking for good service

Cedeno Harper

2021-05

I've been doing business with Walgreens for years, at various locations around the Houston/Galveston County area and this location is the only one I've had consistent issues getting my prescriptions filled.After receiving the notification that my prescription(s) are ready, I'll go to pick them up and I'm almost always told they're not ready and asked to get back in line. I've even waited 3 to 5 days after receiving notification and it's always the same issue. It doesn't matter if it's window pick up or drive thru.I had enough of it and moved all of my prescriptions to HEB Pharmacy. It's almost 10 minutes drive from my house, where Walgreens is literally a street over from my house, but at least my prescriptions are always ready and I don't have to wait in line for an additional 10 to 20 minutes.

Heather Guillory

2022-05

The slowest service ever! Waited in line 45 mins to get to the pharmacy window and then another 15 mins to complete the transaction. I literally counted 7 employees in the pharmacy and the Pharmacist on duty was just waking around watching everyone else. There is no reason they should be that backed up. The line was just as long when I left. Will never go to this location for anything again.

Daniel Akpa

2022-05

I HAD TO CALL POLICE ON THE MANAGER TO CONFESS THE TRUTH!The Asian Pharmacist that worked at this location would not tell me who mistakingly filled a sample of my prescription which I never asked for. They apparently filled a 3 pill sample because they where out of stock, but are not supposed to fill any samples without request from a patient. This sample was given to me on the day they filled the full prescription which was a week later. I did not realize this until I got home. I recall the new technician that rung me up at the checkout was having difficulties checking out my prescription, but I noticed he removed a prescription from the ones stapled together and was able to check me out. When I got home and noticed that I only received the sample instead of the full, I went back to confront the Pharmacist. He said that his record shows that I picked up both on separate days. I sad it's not true because 1, I did not request samples, 2, I was not there the day there record shows. He told me come back tomorrow so the manager can pull up surveillance to confirm. So the manager when to check and told me he saw me on both days. I asked can he show me? He refused. He said I need a warrant or police officer to release footage. I called our local police. He ended telling the police a different story. He said it was my dad that picked it up. I confronted my dad and he said it's not true. The other question comes to mind is how does he know my dad, he has never meet me or my dad before. I ended bringing my dad with me to the store to testify. It was not till then that another pharmacy tech was able to figure out that the technician that rung me out did a lable reprint just to check me out without giving me the bottle that they recently discovered. If I didn't call the police to get the manager to confess, I would have been without my prescription for 3 months.Please check your bottles.!!!!!!!!!!!!!!They hired new technicians without experienceThe manager who was there that day was not the current store manager, he was a tall African American. He had an attitude, and trusted more in the Pharmacist verses seeing if there was any discrepancy. And when there was discrepancy, he would not admit to it like the video surveillance footage shown.I dont know if they will penalize the manager for lying to customer or penalize whoever the Pharmacist is that filled samples without anyone's consent. The Asian Pharmacist never apologized after realizing I was telling the truth.Please check your bottles, I dont want you to experience what I went thru.

Lisa Maria

2022-05

Called this place to cancel a medication so I could get it from the Walgreens pharmacy closer to me. 20 minutes of the music then ringing, then music, then ringing... Tried again and again. Finally called the store manager because I needed this inhaler. He transferred me saying they will pick up this time. Nope. Called again for store manager, a lady picked up. Without letting me finish my sentence transfers me again. Nope. Third time, I somehow got through and was able to get my medication at 6120 highway 6 location.

Peter

2023-06

Pharmacist is not up to date on the COVID boosters guidelines for kids.. It took the pharmacist 1.5 hours to give a booster shot despite a scheduled appointment.

Erica Taylor

2018-05

My son was diagnosed with the flu and the medicine was sent to this pharmacy on 12/15 between 11:30 -12pm. I came by at 2pm and they informed me that it needs a prior authorization. Cool...No problem....i come back at 5pm because I got a phone call that the medicine was ready....I wait in line for over 30min for them to tell me the same thing....i leave with nothing... now here we are 4pm on 12/16 and still no phone call. I call the pharmacist to be put on hold twice and then they ask if my son can take capsules. "the medicine has to be ordered and it won't be here until Monday, but I can override it and get the capsules."so my son has the flu and instead of overriding on 12/15 you made us wait over 24 hours... needless to say I was livid... the pharmacist was very helpful but the staff shows no concern. the flu is not to be taken lightly and we depend on them to be efficient and professional. not happy with the long waits or Walgreens. I will be filling my prescriptions elsewhere

Sheraton Hossain

2019-05

Staff inside are very friendly. However the pharmacy is what earned this star. Medications are never ready on time and they do not check their fax machine regularly. The pharmacy staff seem very uneducated about pharmacy rules and regulations. They have also labeled bottles wrong on several different occasions. Lastly, the wait time has been over 27 minutes for medications that were ready and had been called in through their automated system. Go to a different location for your medication needs.

Nancy Gonzalez

2023-05

Seriously, I don’t understand why there’s a long wait time in the pharmacy. They should have a lane for drops and a line for pick up. The pick up line shouldn’t take long since they should have all your medicine ready to pick up.

Itoro Nicole Collins

2019-05

Every single time I come to the pharmacy department, I have deal with rude pharmacists. They suck so bad. However the other departments are wonderful. The one star is for the terrible customer service from the pharmacist department. On top of that I waited in line for an hour, and then they wanted to give me someone’s else’s prescription while the other customer was right there. I had to tell them they have the wrong person. After finally receiving my prescription, something told me to check my bag when he said he put my cards in the bag (I put my Drivers license. Walgreens card, and debit card in the red box, because I thought it would make the process a little faster. Wrong!). When I opened the bag my cards were in there along with someone else’s drivers license and debit card. Thank God I didn’t leave that line because they seem so unorganized. I had to put the strangers card in the red box, and push the red button and tell the man that he gave me someone else’s cards. He said he asked me if I was th one who gave me all these cards and I said yes because I only put in three cards in the red box and there were no other cards in the box when I got to the drive through. After discovering someone else’s cards in my bag I had to check if I actually received my prescription because of their unorganized, rudeness mess. If I were y’all and you go through the drive through, double check everything because they can’t seem to get it together. I can’t believe I spent an hour at through. Terrible. I may need to switch to CVS.

Chijioke Chuks

2024-04

Warm and a relaxed store for your average shopping.

L MICHELLE LONG

2022-05

Waited in the pharmacy drive-thru for more than 30 minutes for the car in front of me the get their prescription finished. If the prescription isn't ready, they should NOT be permitted to just wait in the drive-thru.

Drew View

2021-05

Usually very friendly and courteous store until I asked older white gentlemen Chris simple question. And was extremely rude for no reason. Not sure if he had a bad day..but def not a way to speak to customers. I believe he was a manager, and should lead by example.

Collette Steward

2023-05

The pharmacy in this Walgreens has to be the worst. You can never come here and get your prescription right away. The staff isn't very friendly

sean albrow

2023-05

The worst experience ever in Walgreens.The manager, a older gentleman. Is the rudest manager Ive ever came in contact with a Walgreens. His attitude is awful. I live close in the area, I will never go back to Walgreens!!!

Regina LeCaur

2020-05

I don't think there should be any reason that you should have to sit in a line for 30 minutes and wait for another customer that should be called into the pharmacy instead of making a group of people wait outside.... If Mama didn't need medicines I wouldn't be sitting in waiting really disappointed in the service

O. Foy

2023-05

This is the slowest Walgreens pharmacy ever! They have no sense of urgency. What are the 2 lanes for if your only working one at a time

terresha mallett

2019-05

I'm very displeased by old little Walgreens they have been doing good up intil today I'm very displeased about you guys Don not answer the cotton picking phone. I just called twice and I was on each call for at least 10 minutes each and both calls the hung up on me ..if I could give you a zero I would that was not fair at all for you guys not to answer at all. I kinda would have understood if I would have waited for a while but you guys picked up I wouldn't have have cared but you guys didn't instead you hung up and I called back and you did it again. Very unprofessional please work on that. And thank you for all you have done so far anyway.just work on that and you guys are a ok and I will come back on here and give you guys a good comment I think that would be fair ....

Victoria Jones

2018-05

The pharmacy department is ridiculous. They don't manage their lines very well. The staff is rude and unfriendly. There is always several people in line but only two people working at a time. They need to hire more people to work.

Lesli Govea

2018-05

The staff in the pharmacy are so rude. They always have a nasty attitude. If they don’t like their job they should just quit.

Armando V. Duran

2019-05

Pharmacy sucks in a major way, pharmacist is rude and thinks he is god. Bit can’t believe Walgreens still has him there for this long. He fills what he wants and has a real bad attitude.

Mirtala Fuentes

2020-05

Overall it's a good pharmacy but when I tried to call wouldn't answer

Lavish Tv Entertainment

2022-05

Takes entirely to long for a drive thru covid test its finna be a hour of me waiting in the line smh

Mya Martinez

2022-05

Supervisor was very disrespectful and very rude do not recommend coming to this Walgreens.