Walgreens

Julia Jeffries

2024-02

I went to the pharmacy today to pick up prescriptions. I wait in the drive through line for 45, probably closer to 50 minutes. One prescription was ready and I was told to come back in an hour and the other one would be ready. I went to lunch and I made it back, but I was 10 to 15 minutes late. I went inside and I was standing at the pharmacy at 1:15. One lady was at the counter paying for her prescriptions. a man behind the counter came up and told me they were shutting down the line, I was the only person inline behind the lady paying for what she needed. He told me I would have to come back in an hour. I told him that I already had to wait an hour from the first time I was there and now he is telling me I have to wait another hour because they are shutting down for everyone to go to lunch. I told him not everyone in the pharmacy should be allowed to go to lunch at the same time. I needed to get back to work and i couldn't wait another hour. I came back to work 30 minutes away because I live in the country and I wanted to speak with a manager. While I am on hold for another 15 or 20 minutes, a message on the phone was saying the pharmacy was closed from 1:30 to 2:30. I was behind the other lady at the counter at 1:15, so now I am more irritated. Had I gotten back in line in the drive through, I would have been able to get my prescriptions because they hadn't put the orange cones up yet when I went in knowing it would be faster only to be turned away. :-(

Jill Fyffe

2024-04

Walgreens took over Super1 pharmacy. Now they don’t have a drive thru window and they don’t answer the phone. These are the reasons I switched to Super 1.They either fired everyone or they quit. Thanks a lot Walgreens for ruining another pharmacy. By the way. The doctors are not happy either. They refused to use them because they don’t answer the phone. 😡😡

Tammy Gross

2024-03

Went to the pharmacy yesterday 2/19/24 at 11am for a RX that was sent in at 8:45am. Was told it wasn’t going to be ready until 3pm. Went back at 3pm still wasn’t ready until 3:45pm. Another RX was called in at 4:45pm received at text stating RX was ready. Arrive at 8:30am 2/20/24 an RX wasn’t ready…What??? The person at the drive through was kind enough to get it ready. So I’ll push my 1 star to 2.

Celby Knapp

2024-02

The pharmacy employees are just rude. I called to ask questions about my prescription, before I could finish asking she cut me off to answer what she assumed my question was. Then told me I needed to bring my insurance information as I did not have any on file (curious as I have had a couple of prescriptions filled here with my insurance which has been on file since early 2022). She told me I just had a discount card on file since 2022. When I asked if she was sure she told me I better have my insurance or I may not get my prescription, which was actually sent over through my insurance telecare program. So rude and threatened to withid my medications. Really not a good look.

monicia reeves

2024-02

WAL-Green in Marshall Texas has the most worst customer service, I ever experience in my life. They speak to you with an attitude, If our insurance would have changed their pharmacy plan. We be using our local pharmacy.

DavidHarris Harris

2024-03

Toni is the BEST! She price shops for the best value and even remembers your name the next time you drive in.That quality of person is very rare.GO TONI!!!

Paul Kornegay

2024-03

Tried to contact Marshall store by phone. That was a joke. When said pharmacy it would just hang up. I tried seven times to get a prescription filled no luck yet.

DeeDee Turner

2024-03

The manager of this Walgreens in Marshall Tx, Jared Stevens is rude and has no people skills. He should not be allowed to tell customers that Walgreens doesn't need their business!

Brittany Byrd

2023-07

It was 5:57 when I arrived to the pharmacy window and they were already closed and gone. They website state they close at 6 not 5:57. The bad things is I called them around 5:30 to let them know I was leaving the ER in longview and my ETA was 5:58 . I felt that was very rude of them to just leave I have been using them for many years but they will not have to worry about my family using the Marshall location again

The Ross Locker

2023-05

In the Fall of 2022 I had an appointment to have a flu shot but didn't realize I had left my wallet at home, 25 miles away. I went into reschedule but they gave me the shot then as planned. I appreciate that kind of service. Thanks

Kari Loomis

2023-05

If I could leave a zero star I would! Absolute worst customer service. I was told my order wasn’t there and that I was rude for wanting my order that was paid for and I had the email saying the order was there! Manager came to the front to explain to me that emails are sent out saying orders are there even when they are not but somehow the manager found the order. All the while the two cashiers are telling me I am rude because they didn’t know how to do their job and find an order

Deborah McAteer

2023-05

I was on hold for 2 hrs. 6 minutes — then was disconnected. I am now on hold for 56 minutes with one caller ahead of me. My son had surgery just hours ago, and I need his prescriptions. They don’t open in the morning until 10. I plan to call the doctor first thing in the morning and ask them to call in his prescriptions to CVS, which opens at 8:00. I am DONE with Walgreens!!!

Derek Wren

2021-05

A few years back the service here was not really the best, however now days they are on point! The pharmacy technicians that you speak to are for the most part polite and very helpful with issues regarding your prescription and so forth. If for any reason they cannot answer your question they are able to get somebody on the line that can which is appreciated. They also, in my opinion, seem to go above and beyond as far as rerunning insurance for people and trying different ways of running it as well as using the Good RX card that helps Save people money even if they have insurance like myself. Keep up the great work!

alicia stubenrauch

2021-05

Last month half of my prescription was missing with no notice, I thought the amount looked off. I counted the pills and HALF of them were missing! I had to call to straighten this out, I walked in and they gave me the rest of my prescription with no questions asked. This was very off putting.This month they are telling me my doctor didn’t send the prescription, my Dr. Is telling me he did. Very unorganized. If you could get my prescriptions else where, do it.

Mark Nichols

2018-05

I was sitting in my truck today waiting for my prescription to get filled and observed a homeless vet walk up and set his pack down and he went in and came back out with a gallon of water and the manager high on his heels. The manager asked the vet to leave because he didn't want his customers being bothered by his looks! Poor guy serves his country and gets ran off by the manager who of all people should have people skills. This manager needs to find another form of work! I'll fill my prescriptions elsewhere from now on

David Gilliland

2022-05

Not pleased. Went for a covid booster shot. We had appointments for my wife and I. We both received flu shots. Not the covid booster. Then we had to ask for the covid shot. The appointments were for the booster not the flu. Really irritated that they couldn't check what the appointment was for. I will not be returning to this store.

Julie Alvarez

2023-05

Worst customer service ever wouldn't even give them the 1 star ,pharmacy tech or pharmacist who ever she was rude and very unprofessional would not give me her name, she disconnected the call I called back and spoke to Jerry Steven stated he was the Manger ,he cared less about the situation and laughed.VERY UNPROFESSIONAL!!!

Yolanda Wright

2020-05

It has been quite an experience dealing with the pharmacy there. I am service member with a dependent son who is in the area for college. I have spent days on the phone trying to ensure my son received his meds (rescue & maintenance inhalers) which is critical that he has on him at all times. I added him to my account as family. There is not an option for me to pay over the phone so I've had to call Corporate and Marshall to add a card on file. Today i called because my son was in the store and realized Corporate did not transfer my card down to his account and my son left without his inhalers AGAIN and its been over a week. I called and they put me on hold and never picked the phone back up. If my son has an asthma attack and doesn't have an inhaler please remember my name.

Maru Hocutt

2021-05

Recommended Walgreens to a relative for a passport photo. Unfortunately, the photo associate was not customer oriented and gave the impression of being inconvenienced in the performance of her duties. Our relative immediately departed to the UPS store where he received expected support.

Nicholas Cram

2015-05

I recently asked for 3 prescriptions to be refilled at the Marshall, TX Walgreens pharmacy. I was told by the pharmacist that they couldn't be refilled until the 30th day after the original refill. This was a curious response since the Omaha, Nebraska main office sent me a text three days earlier telling me it was time to refill my prescriptions. My insurance company authorizes refills 25 days after the original refill. And, I have done this for the past 10 years. My physician also contacted the store and authorized refills on the day I was in the store talking with the pharmacist. I teach at a college in Marshall, TX, but I have a home 212 miles away. I go home on Friday afternoon every weekend. There is no state or federal law that prohibits refilling of physician authorized prescriptions. The pharmacist's action or inaction caused me to make a return trip from College Station on a Sunday in order not to run out of my medications on Sunday evening.

Alaki Smith

2023-08

The new employee Maria was so nice & sweet, she really made my day 💛💛💛 Thanks Maria!!!!

Jessica Castillo

2019-05

horrible service!!!! Never again will I get my meds sent here. My spouse went to pick up my sons prescription told him it was a certain amount......but my son had insurance so I called to get it transferred and was told that my spouse had given them another name......and had not asked about my sons....I gave childs name and they didn’t have it, yet they were charging my husband when he went to pick up. Horrible service

Denise Barlock

2019-05

The pharmacy was wonderful They were very accommodating and helpful. We are so glad to have reached out to them to help us. We highly recommend.

Tanner Davis

2020-05

The woman working the drive through was very rude and unprofessional will go out of my way to not use Marshall’s Walgreens again.

Brad Drigg

2023-05

Needed 1 item,got it in front and gone

Joe Bellini

2023-05

Picked up my meds.

Thomas knighton

2020-05

Store very clean...great staff

Sally Armstrong

2022-05

Carries a great assortment of merchandise

Daniel Hamilton

2019-05

They sale zinc losengers

Rachel Brown

2017-05

Fast and friendly service!