Big Lots

Jackquie Jones

2023-07

Came from Shreveport to Marshall... bought entertainment table for my television... Great store staff, Ms. Stephanie was so helpful... Can't wait to return and shop again... Adding doors and all done... Shop here for great deals and heartwarming staff... I love this store 😍 ❤️ 🤩

Lyndee Sanders

2024-03

One of my favorite places to look for things before I go any place.

Buddy Melancon

2023-11

Best Big Lots store I've ever been in. Very clean and neat! The employees were friendly and helpful!

Brendan Simmons

2023-09

Absolutely horrendous customer service from the supervisor on duty this evening. Called a little after 7:30 to ask about a sectional sofa to see if they still had it in stock. The lady that answered was extremely rude and unhelpful because we couldn’t find the item number on their website, stating that she couldn’t help us until we gave it to her. When we asked if she could just check by name, she got extremely huffy, went and checked, and told us the display was in stock. When we asked if they had any more in the back, since we were having to drive from Longview, she said she would check and put us on hold. After being on hold for a while, it seemed like we were transferred to another phone because the line started ringing and no one picked back up. A little rude but not a deal breaker, so I drove out to go and pay for the sectional so we could pick it up in the morning, and the same lady was working in the furniture area. When I walked up, she was being very rude and raising her voice at one of the associates that she was working with, but had another customer in front of her, so I waited in the line that was forming. She asked me what I needed, and when I mentioned that we had called and asked about a sectional about 30 minutes prior, she smarted off saying “Yeah, then y’all hung up on me. We had them, but y’all hung up”. I was taken aback for a second from the uncalled for rudeness, and responded saying “Well that’s not really relevant to what I was about to ask you, but I wanted to see if I could pay for one of them and just have someone come and pick it up in the morning?”. I’m a tone I can only describe as hateful and unhelpful, she told me that the furniture department closed at 7, and I apologized because I didn’t know. She then explained to me, in the same tone of voice, that there was another customer ahead of me (as if I didn’t see that already) and that she would be with me in a minute. I’ll admit, I was extremely upset because of her tone and snapped a little, calling her a jacka** as I was walking away, and then she told me that she would not be helping me, and that I can come back tomorrow. I was still extremely upset, but fine whatever. I said “Okay” and began to walk out the door, once again swearing about her. The part that put me over the edge was after this, she responded with “right back at you!”. Astounded, I turned around and said “Excuse me?” And she said in a snarky tone of voice “If you’re going to talk like that to me, right back at you”. If she hadn’t have been rude on the phone call, rude to her associates, and rude to me when I went up there and even apologized for coming in after that department closed, I would be more than willing to accept that my actions have consequences, and that I deserved what had happened; However, she was rude through every interaction leading up to this, which is completely unacceptable. Afterwards, I stormed out and called my fiancé, so I could calm down and collect my thoughts and asked her to get the name of the lady I spoke to. She promptly called me back stating that it was the supervisor I spoke to, and that she outright refused to give a name. When my fiancé began complaining, all the lady would say was “I will take that into consideration”. I manage in customer service as well, so I completely understand the long hours she might have been working this week, but that’s still no excuse for how my fiancé and I were treated tonight.

Melynda Benson

2023-08

Phillip Chrisman was awesome! He was so very helpful from start to finish! We purchased lawn furniture and he even helped load it.That store is lucky to have him.

Ray R.

2023-05

Store was messy, dirty. Staff was friendly. Was looking to purchase a chair and they didn't have the one we wanted. We asked to purchase the floor model since they weren't sure when they have stock again and we were told they couldn't sell it because it had to be available for others to try it. Except...if that were the case then why was it the only one out on display while others were in boxes? Wasn't too impressed with the store as a whole.

John Manchester

2024-02

Store has alot of household items.

Tabitha Moore

2023-05

Store is kind of run down and low on inventory most of the time. Compared to Big Lots I have been to before this one is not as good. They focus a lot on furniture now but it seems to be very cheaply made. Many of the displays are broken and the clearance is broken too. Made me decide against getting my furniture there even though the price was good. They do have good sales and cupons.

Bold Lion

2022-05

The Assistant Manager is the best at costumer service and professional work ethic! She should train all the other stores! I found medicine that was half the price at Krogers. Thank you to all the staff that made this a most enjoyable experience I have had in a long time!!!

Brandon Brown

2021-05

Big Lots was very clean and the lay out was nice. I was comparing styles and prices for bedding. I came here 1st then to Walmart. Ended up coming back here because the styles were way better..plus I got a military discount. I also signed up for their rewards card..bonus all around!!😎

Roy Bost

2020-05

Always interesting things at a reasonable price. The new hires aren't near as friendly as those the older crew. Miss the big Smile and Hello y'all! That was standard greeting of Ms. Peaches, Stephanie and even Don.Still mostly good folks tho.

LaRue McAllister

2019-05

Our Missouri Big Lot closed and are truly missed. Stopped here today while visiting Jefferson, TX. Great deals on Christmas paper and bags. Store was neat and clean. Staff was friendly and helpful.

DeeDee Turner

2023-05

Big Lots equals big fun shopping. They have lots of seasonal goodies to choose from and the prices are reasonable.

Colonel Armstrong

2022-05

It's a nice store you know just got to walk around and see what they had and look at the nice little displays and not many people were there but it was it was okay

Joey Rojas

2022-05

It's always clean and when you walk in you're usually greeted. Customer service is exceptional and lines move quick. Prices are good

David Seitz

2023-05

Couldn't find what I wanted but the store was nice and clean

Roy Minton

2021-05

We seemed to end up getting a lot of stuff here, primarily furniture. We've only run into one employee who seemed to have a bad attitude a couple of times, but everyone else has gone out of their way to help us. We have our eye on some outdoor furniture that we will likely pick up prior to summer. Great place to do business with!

Laurie

2023-05

Always find good deals here and the employees are nice and helpful.

rewadferger

2018-05

Wish I had more money so I can go broke shopping here. They have random deals that are always great. Cheap gift ideas and flat out stuff you just need. They have cheaper prices than Walmart for the same product. Their furniture is nice for what you pay for it. They always have so much at more than a reasonable price.

Tammy Lain

2023-05

I needed sheets that are soft not scratchy and Biots had a wide selection at a very reasonable price

Buford Briggs

2020-05

Went in to purchase a recliner. The recliner I wanted had been sold (the last 2 in the back). So I inquired about purchasing the display. I was told I could not purchase the display without the manager there. But when I asked how the people who just purchased the display loveseat. The answer was that it was a loveseat. And that it was not a display. Even though me and my wife had just sat on it.

Joyce Money

2020-05

The people are friendly and helpful. They say hi as u walk in the door. They help find things so u do not have to walk all over the store. Clean isles not all cluttered up.

Elizabeth Heaster

2022-05

Super friendly employees. Smaller store in my opinion. But, I do find good, unique deals from time to time.

Shirley Cage

2021-05

Lots of empty shelves. When we approached the register, to check out, cashier was on the phone. She continued with her conversation, as she rang us up, bagged our items and gave us change. Very unprofessional.Even though some of the shelves were empty, the items we needed were stocked.

Sandra East

2024-01

Shop all the time here

Cora Brantley

2022-05

This store has lots of stuff..i love the hot salt I get there. A surprise was the open friendly employees..

Leslie Strong

2020-05

I love Big Lots! They have some unique items that I can't find anywhere else! They are also open late for Christmas shopping, which is a definite plus!

Michelle Winfrey

2022-05

Love shopping at this location. Staff are friendly and helpful and store is always clean and organized.

R M

2020-05

Was disappointed with service. Went to buy some chair covers. They were clearly On sale but young sales woman refused to honor sales sign. Will not be going back. Instead will use the one in Longview.

Bobbie Rene Riddle

2023-06

Very nice, super clean ,and uncluttered great pricing