4.2 (646)
481 E Loop 281, Longview, TX 75605
(903) 663-5200
panerabread.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Charlie Rasm
2023-12
I have to say that I am not pleased. Came here to enjoy a good salad and some bread, but I am not happy. First of all, the place smells weird. Second, the lady (thought she was kind of nice) who took my friend and I’s order out her fingers INSIDE our cups. Not to mention the food tastes wrong in a way and the bread is burnt. If this isn’t cleared up, I will not be coming back. The food did come out fast.
Tena Jones (Explored and Conquered)
2023-05
We really enjoyed our meal here. Several around us on their computers, reading books, even the kids were quietly coloring or reading. It is always such a nice place to enjoy a quiet meal together. We can actually visit and not feel like we are yelling over the mases. We went with the Napa Almond Chicken salad sandwich with the butternut squash soup. Both were absolutely amazing. Sandwich was full of fresh ingredients, and the soup was hot and very tasty. It's one of my favorite soups they serve and I try to get it every time it's available. Everyone is always so friendly and full of smiles every time we visit. It's just a great atmosphere.
Allen Webb
2023-06
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Frank Dykes
2024-02
Placed on online order for delivery. Two items were missing. Called and spoke to a manager to have the two items removed from my ticket for a refund. Told me they could not do that that over the phone and that I would have to come to the restaurant? Why place an online order if you have to go to the place of business? Also, did not offer to have the missing items delivered. I never leave negative reviews, but I am appalled at the level of customer service.
AMY G
2024-04
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S Monroy
2024-01
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Beeutyizmyname Chatman
2024-02
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kim botschon
2024-05
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Angel Cary Bates
2024-02
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Jonathan Hall-Neal-Bayne (Johnny)
2019-05
Sandwiches have slivers of food in them. These are franchises and have had better experiences. Woman who took our order had half listening and messed up order twice. Cafe was filthy. Will not be back
Noah Deering
2023-11
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derek cassel
2018-05
Food is fresh, people are friendly little pricey but very good.
Jonathan
2020-05
I visited this location tonight. I walked in at 8:35pm and was greeted with Debbie giving me the classic "i know that we are open but i don't understand why you are coming to order food when i don't want you here" look. When i walked to the cashier's stand, Debbie said, "yeah." To which i replied "you guys don't have to look so excited to see me." Seeing no change in her demeanor, i placed my order. Other employees were already in the process of breaking down some type of food station that was visible from the cashier's stand. I ordered a bown of soup as well as a grilled cheese sandwich. Both with fruit cups. When they handed me my food, i expected to receive 2 bags as i ordered both hot and cold foods. To my surprise, the two cold fruit cups were one top of the hot grilled cheese sandwich and directly beside the hot bowl of soup. This was one of the worst experiences i have ever had at a Panera Bread. The worst was Hagerstown Maryland but that's another nights all together.
Marisela Morales
2024-04
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Marissa Briones
2018-05
This is one of the biggest Panera Bread I’ve visited. Clean dining area. My order was delivered to my table in no time. Enjoyable meals every time. Good workers. Coffee & cold beverages stations are in the dining area for easy refills. Ample parking. However, there are no self-ordering kiosks.
Michael Wheeler
2024-03
Excellent staff, food is out quick and superb. I come here to do laptop work when I'm in town
LA RODRIGUEZ
2024-04
My coffee of choice. Better than the rest and i absolutely love the staff!!
Bonny Dolph
2023-08
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Shelyn Gall
2022-05
This is my $9 salad. It's missing cilantro, and sesame seeds. This is Panerai I was expecting more than that anyway. I could of gotten a better salad at Wendys!
Mikey Rad (Master Reviewer)
2023-08
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Billy Joe
2023-06
A very rude lady, who was short and white around 50-60( only way I know to describe her) was very hostile towards us while ordering. Did not enjoy the rest of the meal because of this unfortunate situation. Hopefully she can learn how to better help customers in the future.
Roberto Canchola
2023-05
Worst customer service given. Ordered through the app for the first time waited in the lobby for 30 minutes with no update on food order. Went to front counter to ask for order and Manager had set food at some random table in front of the restroom because it was quote on quote "taking up to much room" never even called out that food was ready and only response given was shouldve checked your app. Manager Tamara walked off very rude and not customer friendly she might need to take some customer service courses. I definitely won't be returning since food was also cold and due to bad customer service.
Christy Smith
2023-11
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Romy Scoggins
2023-05
We made a pick-up order through the app for 2 meals, 2 bakery items, and a loaf of bread. They called us after submitting the order to let us know that they didn’t have a full sliced loaf of bread left (but 95%), and to make up for it they gave us an extra cookie! Food is always good and service is great too, thank you!
Claudia Cola
2023-10
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Jessica Medlin
2023-10
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amanda boyter
2023-05
Had onions in my parfait, they always put chicken on my salad after telling them to make sure they leave it off(vegetarian), they give me the wrong dressings for my salad and had to drive back. I’ve given this place multiple chances and i just can’t give them anymore of my money. Oh, and enjoy that rock hard baguette sitting at the bottom of your bag.
Michael Morris
2019-05
The sandwich in the picture I uploaded really personifies the service at Panera Bread. The staff isn't mean, but they're not overly kind. No thought or care is put into the preparation of the food, as evidenced by the picture. I don't recommend this place unless you absolutely have to have some Panera Bread.
Charles Carlisle
2024-04
My wife enjoys the broccoli cheddar soup.
Ellen Beavers
2024-05
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| Monday | 6 AM-10 PM |
|---|---|
| Tuesday | 6 AM-10 PM |
| Wednesday | 6 AM-10 PM |
| Thursday | 6 AM-10 PM |
| Friday | 6 AM-10 PM |
| Saturday | 6 AM-10 PM |
| Sunday | 7 AM-9 PM |
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