Walgreens

Robin Byrd

2024-02

I went to Walgreens to get supplements because I got new insurance and they gave me a card that I can get 20% off my supplements and vitamins at Walgreens. As luck would have it the ones I needed were buy one get one free so I really got a good deal. The employees at the store were so nice and helpful. Especially the cashier that checked me out. I didn't take any pictures but you all know what Walgreens look like the store was clean and well stocked and I had an excellent experience yesterday.

Rocio C

2023-05

My experience at the Pharmacy with employee ANDREA was awful. I was greeted as soon as I walked in the store. I went in because the drive thru was shut down, to update my insurance information and pick up medication. The first young lady that helped me was super nice and helpful. As they got my medication ready I went to get some candy and other medication for my daughter. The other employees were also super nice. Once my medication was ready I went back set the items I was going to purchase in the counter and she said “you have to put it through the other side of the plastic” that was between us. So I said nicely “I’m sorry”and proceeded to set the items on the other side (made me think how sad that she couldn’t even get the items that were placed on my side of the plastic that divided us). She started putting the items in the bag and my two year old baby started crying because she wanted her candy. While we were waiting for the pharmacist to speak with me about the medication I asked ANDREA nicely can you please give her the candy because I felt bad for the customers and employees have to hear my sick daughter crying and she replied not too me but my to my 2 year old “ you have to wait till you pay for it” what makes you think that my sick 2 year old daughter will understand what you said to her. It’s not like we were going to take of running with the $3 candy and who said I was not going to pay for it. I understand at a certain age a child will have to understand but we were both sick with an ear infection and she just made me feel even worse. It’s always so nice of an employee to help you out when they see you struggling. At other stores I some times don’t have to say anything and they are so kind to hand it over before paying. She made me feel like if we were going to steal the $3 candy. I did not end up taking the candy out of the bag until I got out of the store while my daughter cried the whole time. If I was Walgreens pharmacy I will train ANDREA BETTER WITH HER CUSTOMER SERVICE OR MAYBE SHE SHOULD FIND ANOTHER JOB THAT DOES NOT HAVE DO WITH CUSTOMER SERVICE AT ALL. Will be taking my services elsewhere.

Ginelle Bosque

2023-05

Tried to schedule my appt multiple times. Was told they wouldn't help me when I was having issues with scheduling, then I go in for my appt. And they tell me to go to Walmart cause they only have expired vaccines there. These people are very rude. ol lee roy in the front just gives everyone death stares til he feels like helping you. He's was rude to multiple people before he was rude to me. No sense of customer care or customer service. Thumbs 👎👎👎👎👎

Jennifer Garcia

2023-05

If I could I would put zero stars! Disgusting customer service. My husband and I went in with our FSA card to shop for FSA products. When checking out the customer service rep had zero knowledge about FSA products nor how to delete an item from system. Upon asking her questions her answer to everything was "I Don't Know". Not once did she offer to get someone that did know. When manager came she also didn't know. Our card ended up getting blocked in amount of $800 due to lack of knowledge. Walgreens train your people!! I will be taking my services elsewhere. They just lost an $800 sale.

Touka Nay

2020-05

I recently got some items shipped to this location. I went to purchase a few things and see about the status of the shipment. I asked the cashier and she was hella rude, answering quick not wanting to help. Sent me to the lady who works at the photo center and she gave me the same attitude, acting like I’m bothering them. I pray they find a job they love. Cause clearly this ain’t it. But the next customer didn’t get that same treatment I got. Smile and all... hmmm racist much? I won’t say it’s because of the color of my skin....

Harvé Franks

2017-05

I called and asked for assistance because My Mother became ill, after getting a flu shot. The staff was rude, flippant, despondent and almost confrontational.Please hire professionals so they can give, helpful, knowledgeable advice. This is a critical field where expertise is required. Customer Service is Kindness.

Michael Dunn

2023-08

This place sucks and it's no surprise why it has a 2.7 star review. The workers are incompetent and don't know how to do their job correctly. Don't go hear.

Raquel Gonzales

2019-05

I asked the cashier for Winston Light 100's but they were out of the 100's so I said ok just give me the shorts...I paid for them and literally walked right back in...the cashier had given some Winston Selects instead...I bought 3 packs...the manager would not exchange them even though it was her cashier that screwed up...I stayed calm and told the manager that I Would Never Shop Here Again!!! And walked out...I guess CUSTOMER SERVICE ISN'T WHAT IT USED TO BE!!!

Juana Garcia

2022-05

Short hair rude lady working On 11/13/21 around 9:30 needs to work on her costumer service and especially her attitude. this is not the first time and have had multiple rude encounters with her.

Justin Kline

2019-05

This is a terrible pharmacy, bald headed white male (wears glasses) pharmacist obviously hates his job! Even the techs seem they do ... minimal conversation with all customers not just myself ...while waiting I observed all interactions. .Had to have script filled due to emergency while traveling , I feel sorry for their regular customers. . Corporate needs to listen!! Take notice of all the similar complaints.Walgreens -Lockhart SUCKS!

Ana Guillen

2019-05

I left Walgreens for a reason once before I came back cause I wanted to continue using them but after what they did to me today myself and mines are no longer using it.So today I had surgery went to Walgreens to fill my meds waited for 1.5 hr got the prescription cause the pharmacist confirmed me it was the right one guess what IT WAS NOT😢 didn’t realize till I was home i trusted a professional .. am done with it no more. BTW major costumers service training is desperate needed 💁🏽‍♀️

Victoria Gonzalez

2021-05

Very rude lady giving me a hard time to print my own pictures never had any problems until today. Its ok to explain policy but not in a very rude way please work on your customer service.

Elizabeth Runyon

2023-05

Pharmacy is so rude. When you go through drive-thru, they act like is a huge inconvenience that you are there.

Jeffrey Walters

2017-05

Lady that worked at pharmacy was lazy and unhelpful. I was prescribed something for my new born and instead of telling me about the product and showing me where it was she made me feel dumb for asking for something over the counter and called for someone else to show me. The product I needed was pointing distance from her counter.

Sharingan Queen (verosika mayday)

2023-05

Had to change my Pharmacy to Costco bc they refused to give me my medicine workers are discusting they refused to give medicine due to there dumb religious beliefs store is to expensive i can go to heb or walmart get suff there for half the price there selling for

Antonio Venes Gonzalez Craig (#Tonyvg2013)

2021-05

I can buy anything at Walgreens that's always there to go to Price sometimes I go there to buy SD cards or maybe I need some migraine medicine or maybe I need something just not but it's the right place to go it has lots of products and some clothing and many many things it's a great place here in Lockhart in the work right to have it thank you.

Kendall Dolese

2023-06

Customer service is non-existent. Rude and non helpful kid answering calls for the pharmacy.

Gigi S

2023-05

Employees are always very Professional and friendly, always greeting customers with a smile. And so helpful..

James

2019-05

Update to earlier post. Further sub par experiences from the pharmacy at this location. Unfriendly service and always behind... been unhappy too many times and switching to HEB pharmacy.

Callie Lillemoen

2019-05

I've used the photo department several tries. Unfortunately, they have been rude each time. They are very unhelpful and even hung up on me the last time I called.

Jessica N

2022-05

Really sweet people. Called and they helped over the phone even tough they were busy. Thank y’all!

Catie

2021-05

The Pharmacists and other employees are always really helpful and nice

Robert Ruder

2022-05

Best place to get your prescription because they monitor your meds for drugs that react to each other

William Davenport

2017-05

Tried to exchange 2 pair of jeans and the manager seemed like we were an inconvenience

TLC WEIGHT LOSS

2016-05

NOT SURE IF THE PHARMACY HAS NEW STAFF, BUT I FIND TO ALWAYS GET ANSWERED BACK IN A RUDE WAY. I HAVE HAD SEVERAL PEOPLE COMPLAIN ABOUT THE SAME ISSUE.

jjf

2019-05

People at the pharmacy are super rude and really unhelpful

Joseph Williams

2023-05

Great service and friendly staff

frank jaimes

2018-05

Rude and make u feel stupid for asking a question don't go here they suck

Trevion Speaks

2021-05

Very very UNPROFESSIONAL! LAZY NO GOOD FOR NOTHING MANAGERS!

Karin Jones

2021-05

Good sale prices. Friendly staff