PetSmart Grooming

Cat B

2024-04

My poor dog got a razor burn from this place on her tail and in her bum. I am honestly so disappointed and concerned since my dog was so miserable for a few days ! Even now, it still hasn't healed properly 😟

Patricia Golding Elizondo (Pat)

2020-05

Very friendly and great with my pups. My Bella usually shys away from people but she took to the young lady taking her back to their suite so that was a real plus to me. They showed lots of love and patience with my babies. I was at ease leaving them here for the two nights and will leave them again.Thank you so very much Petsmart Pet Hotel. You are Great!!

Sarah Terrell

2023-05

If your pet needs to be groomed, avoid this place. When I walked in, my dog was crying in a crate. She’s a puppy. She’s never been to the groomer before and was nervous. The lady immediately started griping about how she barked the whole time in the crate and o explained she’s a puppy and doesn’t crate at home. You can tell my dog was scared and they were very rude and condescending. Also, her hair upon further examination at home is not worth what I paid at all! So many missed long hairs, and a tangle in her cute long floppy ears still. Just a poor job all around.

Morgan Toone

2021-05

Do not bring your dog here for grooming. Very rude and unprofessional. When I called to schedule an appointment for a nail clipping, I told the woman on the phone that he just chipped a nail and she said that wouldn’t be a problem. Showed up for the appointment and muzzled my dog to be safe since he’s 90lbs. Was told that it’s their policy that dogs not come in muzzled. They had me reschedule for a few days later. So came back for the second new appointment (without the muzzle) but the manager told me that they are refusing to see him due to the chipped nail and the fact that I initially brought him in with a muzzle on.She did not handle the situation well or professionally. Will not go back and probably won’t go back to that location in general for anything else.

Stacey Del Rosario

2023-09

Groomers are hard to find sure hope they’re around for ever- they’re very nice with great results for our pup…

Alex Maldonado

2021-05

We have 2 Shih Tzus, one is 1 year old the other about 9. We take both of our puppies here about once a month and have always had great experiences. Our dogs are extremely spoiled so as a loving dog owner it means the world to us that they don't walk our dogs to the back, they CARRY them without us even having to ask. The groomers are always kind to us and our dogs. We have no complaints as they always do a great job with the little ones, which considering how insanely fidgety the little one is is nothing short of miraculous.

Chaz Osborne

2022-05

I waited as one associate helped the customer before me. Kristen arrived and asked if I needed help. Upon saying I did she proceeded to help the other associate with her customer. So 2 associates with 1 customer while another customer waits. Once Kristen engaged the other customer, the other associate walked away.. SoI waited and the Kristen asked what I wanted, I told her, and she said a 20 gallon high tank is to small for 3 goldfish. So just like the petsmart in denton, drive to the petco. Same here

Jorge Luis Malave Rojas

2023-07

Don't go to this place take my dog to be bathed and hairdresser and they returned it to me the same as I left it and besides they charged me 42 dollars that little lack of professionalism and abusers that they are and they cut his nails and they didn't file them

Gary Meech

2020-05

Staff at the Lewisville location really love pets. They always take good care of my little ones when we are away on vacation. Because I also use the groomers and veterinary clinic at this store, I know all their medical history is right there in case something were to happen and they come home clean and happy.

S

2020-05

Saying you can't separate the bully to prevent harassment because the bully's owner is a paying customer seems archaic, no? Was very surprised by that answer since every other kennel I interviewed showed me how they separated the problem dog to prevent injury to others. I think I'll take my dog elsewhere.

M W

2023-10

did a great job with my medium size dog, will be back

Javier Moncada

2023-05

They left our dogs looking nice, they listened to us and understood what we were looking for.

Sergio Brennes

2023-05

Took my dog to get groomed, my dog was nervous and didn't want to cooperate so the gave up on him in less than 20 min.

C. R. Wilson

2023-05

Everything is ridiculously overpriced. I am all for supporting brick and mortar- but there needs to be a middle ground for price efficiency

Robbie H Ellis

2020-05

The staff is very knowledgeable and friendly. The grooming salon is the only place that we would take our dogs!

Ajinkya Rode

2020-05

I am very happy with their service. My pet enjoyed a lot.

Alexis L.

2022-05

They always do a great getting service

Robbie Carrasco

2022-05

The shelves are so empty! And dirty.

Sarita Ojeda

2021-05

Love going here!

Natalee Kenyon-Lodge

2019-05

Good Customer Service

Gwena Hargrove

2021-05

Very friendly