Whole Pets Market Lago Vista

Thomas Wellman

2023-12

Noah and Lorraine were very helpful in getting my golden retriever's nails trimmed down near the quick. They both were very caring and careful to make my pup calm and lie down as they both were able to trim and cut his nails with no fuss from him. They treated my pup as one of their own and he got pampered and treated to a first class nail trimming. No appointment was needed but be sure to call first to ensure there will be someone there that is able to cut and / or trim. Ever since we switched our pups to a different brand we have been buying frequently from the whole pets market. The store prices are very competitive with other local stores selling the same product and they have different sales that the other stores do not have, so you will be able to save a bit more there too. There is plenty of parking available, three spots right in the front of the store, wide enough that your doors will not get a ding or dings unless the other person is careless. If those spots in front of the store are occupied, there are more than quite a few more spots in the parking lot with many new stores that have opened to visit that are animal friendly. Additionally, you can bring your dog to wash your dog yourself for $15 or they will wash your dog for you for $30.

Carol Bubak

2023-12

A solid favorite of mine. So glad they are convenient to my home. Great selection!

Brian Gendron

2021-05

I never review businesses, but I felt compelled to review my most recent visit to this store.First a positive which is why 2 stars.I was in the store one day and mentioned to the manager how I'd buy my dogs preferred brand of food from them if they carried it. I was very happy to see it in stock the next time I was in the store. The price was a few more dollars than I paid in Leander, but it was convenient so I started buying it from them.Now for today's experience.Today that same bag of food was 33% higher than the last time I bought it from them.The response on why the price had changed was that the owner told them to raise prices.By 33%? Really?Everyone here has always been friendly and helpful, but I will not be going back.I've already purchased what I need from somewhere else, and I will continue to do so from now on.

Sheri Franks Braun

2023-09

Awesome selection of food and toys. Helpful staff. Nail trims. Great selection of cards for all occasions.

Cierra Stone

2023-07

Tiny pet store. Very cramped and in need of an update overall.The staff was knowledgeable and seemed to have a bond with the animals. They were well taken care of.

David Robbins

2021-05

I was very surprised by the wide range of products this little pet store carried. Super convenient for me, having moved into Lago in January. Now I don't have to rely on a long drive into Cedar Park to shop for me critters! Very pleasant employees, too!

Frankie Fur

2023-08

I always love going in there and talking to the people they are very nice and kind and amazing and they know their stuff

justine courtney

2023-05

Very nice people work there. Store is definitely too crowded! Not enough sweaters for extra large dogs.

Jessica Myers

2018-05

Absolutely TERRIBLE customer service. I special ordered a leash from there and they were supposed to call me when it came in, I didn't receive a call so I stopped in a week later to see if it was in, they then told me it hasn't been ordered but would be in within the next 2 weeks. So i went back 3 weeks later, and still no leash, so I went up to the front desk, and after she was done texting on her phone she asked what I needed, i told her I still didn't see the leash I requested. Then she went through her notes and told me she was supposed to call me to tell me they couldn't order that leash. I don't understand why they say they will special order something if they don't follow through, I don't understand why she thinks it's okay to make a customer wait while she is on her phone. This place is awful. My 2nd bad experience there, I tried to give them another chance, but I won't be back.

Bunny White

2019-05

I would not recommend Whole Pets Market for their dog bath service. We had been taking our dog to Tomlinson's, but WPM is closer so I decided to give it a try. The price at both places is $15. At WPM the dog bath area is just a raised trough at the back of the store, out in the open, right next to aisle's full of merchandise that get splashed every time your full size dog shakes itself off (both in and out of the tub). I had to bring my own towels, and was told extra towels were $1 each. I was told on the phone before I came that they had shampoo and other grooming necessities but I arrived to find most shampoo bottles down to the last bit (with many options being cheap bad smelling stuff I would not put on my dog), the brushes were worn with hair still in them, and not much else was provided. The one shampoo that I would have used was an oatmeal based Burts Bee's, but it was empty (with the lid off) and when the girl there went to see if they had more, not only did they not have more but they didn't even sell this in the store! So I ended up having to buy a $15 bottle of shampoo I didn't need (from a dusty selection that was mostly the cheap stinky stuff, thank goodness they had one brand that was okay). The trough itself had no steps to assist bigger dogs getting in, thankfully the young man there picked up my pup and got him in there safely (my dog did however try to jump out, which is possible because of his height relative to the lower height of the trough walls). The water spout arm is stiff and was not long enough to reach all the places I needed it to, and the trough did not drain properly so my dog was standing in an inch of dirty water at the end. There wasn't even a trash can provided for me to dispose of the hair I brushed out of my dog, though the girl there kindly said she would take care of the pile I left.At Tomlinson's my dog could not jump out of the bath and steps are provided to help him in, along with apron's for you, treats for your dog, and a well kept cart stocked full of quality grooming products (I missed out on all of that at WPM). At Tomlinson's the washing unit allows you to switch between water only and shampoo or conditioner coming out of the spout itself, which is such a help. All the towels you'll need are included, plus a blow dryer with a long arm that can reach anywhere in the room, and you're in a nice enclosed and semi-private room. The store itself is also much nicer to be in than WPM which is crowded and unattractively merchandised like a Sally's Beauty Supply.The two young people managing the store were both very nice, attentive, and helpful. They were why the experience wasn't a total bust. But still, we won't be returning for all the other reasons detailed.

Le Green Schubert

2020-05

They did a great holdback bathing My big Pyrenees in their dog wash. The price was great less than $40. Now that I can't do it myself, I can't afford the $100 groomers every time

Genger Payne

2019-05

amazing customer service and they carried the heavy bags to the car. We discussed the age/weight/breed of my dogs and they were able to recommend a food that kept them thriving.

JJ 1985

2020-05

Everyone there is very friendly and very helpful. LaDonna is always making sure they have my dog food on order so I never Run out, great customer service!

Adam Nilsson-Weiskott

2018-05

Made a special trip for the clips for tips today after seeing it advertised several times for today's date on the sign outside the store. I was told, in no friendly way, that they had post on FB that they were only doing it one day a month, and that day was not today (despite it being advertised). Checked on here and I don't see anything about it being cancelled, but even if it was posted on here who checks a businesses FB page before going? Either way, I needed dog food and treats too but it didn't seem like they wanted my business, so I won't be going back.

H G

2023-05

I love going to our local petstore, they always have what I am looking for & their employees are extra helpful & friendly- especially Chelsea!

Ralph Pacheco

2019-05

Very knowledgeable. Very helpful. Very good staff. These are pet people. If you have a four footed family member, I would highly recommend here.

Angela Edwards

2021-05

Always so friendly and helpful when I go in. Doesnt stink like alot of other pet stores and their prices are good too!

Steve Brougher

2020-05

Very good selection for a small local store. They have the special food that I get for my dog and the prices are good. Thanks!

Sydney Wallenfelsz

2023-07

Des and the young gentleman were so helpful, knowledgeable, and kind this morning. Thanks y’all!

Phil Gustafson

2016-05

What a great addition to the Lago Vista area. The staff is friendly and very helpful. Prices are reasonable and they have a good selection.

Claire Oliver

2022-05

Great selection, I always get bugs for my bearded dragon.

Andrea Poston

2017-05

Not only is it local but the staff are amazing. Very helpful and knowledgeable. If they don't have it, they will get it for you.

Sid Leake

2022-05

Great service. Helped me find the perfect item

Sherry Claytor

2023-05

A bit cramped, but great products and friendly service.

Gwen Mcfarland

2022-05

Good selection of pet care products, fast, friendly service

Janet Carpenter

2023-05

Tuesday nail clipping for tips only! This is wonderful!

steven shipp

2023-05

Very kind and knowledgeable staff.

Brenda Duff

2018-05

Fabulous place great people great advice very pet friendly!

blackcatsoda

2022-05

Wonderful store, exceptional employees

Bryan Cook

2019-05

Very secluded and near the house with a variety