Goodwill Central Texas - Kyle

K P

2024-03

Staff is nice and the store is clean. The children’s section needs some improvement they have girls and boys clothes all mixed in together which I find weird because other Goodwills have it separated. It makes it harder to shop for a certain gender when you have to dig through everything it could be more organized. I found a granimals T shirt for 3.49 and they are 3.99 brand new at Walmart next door and when they go on sale they are about 2.00. Goodwill receives these items for free why price them almost as new? The pricing needs improvement as well I find lower cost items at Ross and they are brand new.

Stephanie Ramirez

2024-03

Worst experience ever, me & my daughter were waiting in line for a dressing room forever, cuz they were all taken then out of no where some hispanic lady with gloves on, a “worker”, comes and starts putting closed signs over the doors w/out even telling us anything until i ask her and she says yes im closing the dressing rooms and walks away.,our basket was full of clothes, my daughter hangs them up and then we proceed to walk away and she has the audacity to tell us to take our baskets to the front, which the baskets that were there weren’t even ours. We took the 1 basket to the front, but No mam!! you can take them yourself since you’re being rude, closed the dressing room on us w/out explanation, no customer service whatsoever. I normally dont act like that but i was furious cuz she treated us like garbage. I hope her boss sees this because that is no way to treat paying customers just because you’re having a bad day. She then proceeds to the front to talk trash about us to the cashier.. while the other young guy who checked my daughter out, didnt bother say thank you or anything, he charged the clothes and just pushed them to the side, no thank you or anything, just walked away. We will not be back to this place

Sara Love

2023-06

Not sure if management changed or what, but this used to be a favorite spot when looking for a deal..Over the last year or so the level of product is horrible and the prices of donated items has become outrageous!!! Broken Shoes for $15.99 Ripped Dresses for $11.99 and Knick Nacks that have the original 0.99cent sticker on them with a $2 49 GW sticker.I walked out after a pair of $15.99 shoes with visible ripped sides crumbled in my hands.EDIT TO GENERIC RESPONSE AND ADD IMAGES: "First and Foremost we consider our mission" - When you put sub-par (disgusting falling apart shoes) on the rack for $15.99. There is a larger issue at hand. Items should be priced to sell, not rot on shelves serving no mission without income. Its a horrible look for both the store and organization. There are other Goodwill's in the area that serve the same mission statement with clean/usable products and fair pricing for fast movement - DO BETTER for both your margins and your community.

Tasha Harrell

2024-04

. I do want to thank the lady that was cleaning the dressing room,the 2 guys putting stuff on the floor!!! Yall were great.The cashiers ,is why I will never return! I lost my perscription driving glasses.I asked for help several times! I had to announce very loudly my self hey good willl shoppers i have lost my glasses can ypu please help me find them..I offered a reward. I was looking for an hour or more .several ladies asked the cashiers to anounce it .they looked at us and nothing. A cashier Told one lady go to the back of the store at the end isle to see if it was in a box of glasses tgey kept there.. No box was a lie another employe told us. Shame on you 3 lady cashiers!!!

Tracy Partin

2024-03

Look at this price for worn out tennis balls, and only 2! This is what walmart sells them for new!

Chad Barrett

2022-05

Huge store so well organized and clean. I think this is the best one I've been to.

Island Man

2019-05

Love the drop off. You pull up and they come out to help you unload your donations. You are out of everyone’s way and are in and out in no time. The store itself is Huge, new, modern, and well organized. Our old town had a store which appeared to be like someone’s garage being cleaned out. Not this store. Hats off to the staff. Nice to have a nice place to make donations.

Juli Acuña

2018-05

I wish I could give more stars to this place! You know how people say that they go to Target for “one thing” and end up buying a cart full of stuff? Well, that’s me at this Goodwill Store! Last time I went my cart was completely full of beautiful dresses ($10/ea.), clothes for my kids ($3-5), a set of 8 bowls originally from Pier 1 ($12.99), and a Nine West pair of boots for $9.99 that looked brand new in my size! Okay, confession: three pairs of boots! Seriously, I have to space out my visits because there is so much good stuff here, if I go too often, I wont have enough space in my home!

Xela9

2017-05

Love having a large location in Kyle. The drop off is very convenient. A great place to get good deals and support the community.

Cori Hernandez

2023-09

Staff is friendly and store is pretty clean but the prices are high and the stock is low. I thrift pretty regularly and this is my least favorite thrift store, unfortunately for me it’s the closest goodwill! Wish they would be more reasonable with their pricing.

Erin Shannon

2023-07

If I could give 0 stars, I would. I had a horrible experience with the Manager, Cathy, on 6/14/23. I had purchased some items the evening before, on 6/13, and when I came in to do a return, I was appalled by how inappropriate, unprofessional and disrespectful she was during my return interaction. While returning two items, which both had tags on them, and had a portion of my receipt (my receipt was torn but still had the barcode at the bottom), she immediately said no, she could not return my items due to the receipt being torn, shaking her head vigorously, while making “ugh” “tsk” noises and sounding exasperated by helping me. Being a multi-unit retail manager myself, I asked the cashier if she could locate my receipt in her system, I had the date/time/register/and total amount and know this is something that can be done. I’m not sure why Cathy didn’t try to perform her job, which is directly responsible for customer service, but thankfully the cashier at a different register did, in fact, find my transaction and reprint the receipt for me. As I took my receipt to Cathy to do the return, she performed the return while rolling her eyes and making noises displaying not only her reluctance to conducting the return but her disgust with helping me. I told her that this was a horrible experience, I felt so uncomfortable due to her attitude, and rather than try to be helpful, she said “it would have been easier if you had the whole receipt.” It would have been easier if she had been polite, professional, and truly sincere with helping me rather than making huffing and puffing noises with an attitude. I explained that while I was checking out the evening prior, the cashier informed me when I was making my purchase that I could return items as long as “the tags are still on and it’s not a blue tag, those sales are discounted and final” and did not say anything about not having a return receipt. Cathy then asked if I would be shopping or leaving, I said leaving, as I did not want to be in her company any longer. I will now go out of my way to shop elsewhere, and will donate any items only to Salvation Army. I have donated many, many times and I am not willing to support a store with management staff who act in an unacceptable way. GOODWILL, if your management team does not have customer service skills, do not want to work, and does not enjoy helping people, they should not be in a management position.

Robert Sean McMurtrie

2023-08

Large variety with plenty of great bargains.Some of the items are priced incorrectly; priced more than the original price, so they may need to check on that.

Valerie King

2023-08

The Goodwill in Kyle is the cleanest and best organized Goodwill location I have ever been to. All of the employees are so hard-working and dedicated. Irma, Blanca, Amelia, Amanda, and all of the Bro's in the store work together to make it great. Walk in and you will say "Wow!"

Kim Parker

2023-10

The prices are more than you pay at Walmart or other stores. Looked at plastic cereal bowls which are $.50 at Walmart, Badwill $5.49 each. Corked bottle at dollar tree $1.25, Badwill $5.49.What’s up. No good will here. Money hungry for fancy beds.

Emma

2023-09

They mistakenly charged my card three times and refuse to refund the money to my card. They say the best they can do is give me back my money on a gift card? So they just took $50 from me essentially. I can’t pay my bills with a goodwill gift card. Weird and sketchy

Renae Haines

2023-05

I was at Goodwill in Kyle, Texas. The Manager was beyond rude. It was 30% off for senior citizens. My daughter was with me. Upon her paying for the purchase, this manager said “I can’t give you 30% off if your daughter is paying”!!! I couldn’t believe it! Is this something new? Dissatisfied customer and horrible manager! I have made many, many donations at this location and have never encountered this before.

D Lo

2023-05

I walked in nice atmosphere picked out some clothes and a pair of shoes went to the register the lady was so rude short haired lady didn't catch your name wouldn't give it to was rushing me and I was asking her if she knew the size of the shoe to no avail she kept she kept rushing me and asking me if I was going to take them or not no matter if it's Goodwill or Macy's we all deserve good customer service. I left a bitter taste in my mouth so I just left everything on the counter and it's sad because they were out $66

Brittany Garcia

2023-05

Great selection for women. Found a lovely variety of blouses that I wished all fit but still managed to take home 4 tops that did! Each shirt only $6. Definitly worth checking out.

Jim Hawthorne

2019-05

Clean, organized, great prices and awesome customer service. Shop and save at goodwill. I thought it was kinda weird but I got an awesome Hawaiian shirt for 6.99 ea. Not one but 3. Lol

M Nezworski

2023-05

Very well organized store with quality housewares and clothes. ALSO we are downsizing and drop off boxes of misc stuff about every 2 weeks. The donation line moves efficiently with helpers out there to assist in unloading quickly. This is my favorite Austin area Goodwill Store and I have visited at least 5 area stores.

Carmelo Rios

2023-05

Tried to take a couch over there and it literally had one stain on the sitting part. Something that could've been easily cleaned up no tares and the reclining is fully functional. And they refused it due to a stain. Hey Goodwill, I'm not sure if you know how donations work, but things you guys get are used and not at 100%. The guys there at donation drop off are a bit on the rude side as well. Definitely wouldn't recommend this place

LuAnn Wiles

2023-05

Horrible didn't even shop here! Just dropping stuff off and the experience was awful every time. Keep in mind that I'm dropping stuff off that they are making profit off of. I understand that they do not want people dropping off after hours I totally understand that because I'm sure people have dropped trash off. However that's not my complaint there were several cars probably like six ahead of me there was a truck that was blocking off the drop off line, they were shopping to my understanding instead of dropping off. Making it unsafe hazardous and a potential liability. I talked to a woman by the name of Kathy however she went back and said that, that was not her name. Well I tried to explain the situation to Kathy or whatever her name was I felt very dismissed and she kept interrupting me and her tone was very aggressive towards me and she was very defensive however she did send some of her employees out to help however as a manager she should have asked the gentleman who was blocking to move. Finally I asked the gentleman to move I explained to him that I have a husband and kids to get to and that if he wants to shop to not Park in the donation line. To whomever was the manager that day you're welcome I did your job for you.

Erin Byrne

2023-05

The Good- the store is large and clean.Big Negatives: The Goodwills in this area seem to be putting more effort into bringing brand new and unused items into their stores, which costs a lot more. It seems that by doing that, they find it acceptable to jack up the prices of the used items. A used jacket I was looking at was priced at $27, a sweater my mother got me that would be $4 at every other Goodwill (only place I shop) cost $12. I wanted to return it- if I wanted to pay nearly full price, I’d buy new.DVD’s were priced $1.99 on the wall and they charged a dollar more each at the register by charging for hardcover books that I didn’t have. I didn’t realize they charged me “book” price until I looked at the receipt after getting to my hotel. I just know I pointed out to the cashier that the wall price was $1.99 and she assured me it was $2.99.All I can say is, as a shopper, you’re better off going to the Walmart next door. It’ll be cheaper. Thankfully I don’t live here and I’ll be able to go back to my more ethical Goodwills in Florida.Kyle Goodwill- Do better for your customers.

Toyya Cisneros

2022-05

This is probably the nicest goodwill in the entire Austin area. Its clean and well organized just like when it first opened.Still the best location in my opinion!

Lacey Bryngelson

2023-05

Goodwill needs to put some directional signage for the drop-off line during peak times. I waited in line for at least 20 minutes and got cut in line twice by inconsiderate people. This obviously isn’t the fault of Goodwill, people will be jerks no matter what you tell them, but I do think some signs might help direct the line so that we don’t have to block traffic through the lot.

Melona Wonders

2023-05

You need manager's who actually care about their employees, my older sister worked there and hearing how the managers dealed with her situation made me mad, she was working when someone else who worked there asked if she knew a certain man, she said no it's because the man was talking about her to his friend and said "that's my lover", my sister has NEVER seen or talked to this man as she keeps working the man keeps coming in and not buying anything just watching my sister from afar at one point she got nervous and talked to the manager about it, but when she did they said it was HER fault because she smiled at him, correct me if i'm wrong, but I thought EVERY employee was supposed to smile at customers. The only reason I am even giving one star is because me and the rest of my family have all found atleast one nice thing and bought it. Please talk to the managers about how they deal with situations that involves their employees.

SlayZombi (SlayZombi)

2022-05

So went and got an AV receiver today for $25.59 and during checkout the cashier said that they "didn't have an option for that price" and had to call a manager (I wanna say her name was Candy?) over to make up a new price. This isn't the first time this has happened, as I've witnessed this to another couple last time I was here. She instructed the cashier that when this happens they should "round up" to the next price. So something that was $25.59 ended up being $28.59. Many questions here such as why should I pay a higher price because their system doesn't support direct input of prices? Why are there no barcodes on any of the price stickers? I mean realistically since there are no barcodes I assume there's no inventory control whatsoever. Maybe next time I'll just bring in some printed price tag labels and write in whatever price I want. Not like they would ever know.... Never had this kind of experience at any other Goodwill before.

K

2019-05

I can’t speak highly enough about the staff! Not only was/is the store extremely well maintained, the employees seem happy to be there too! It’s very rare to come across both in a single establishment, especially retail, even more specifically a thrift/second hand store. Linda, you were so accommodating and personable! It’s no wonder that the CEOs made the deliberate decision to visit your store out of the many other choices. I don’t know if it’s just dumb luck or if you have a gift with leading a team- what I do know is I can’t wait to go back! Oh and I won’t end this without mentioning the wonderful Lisa at the register.. Thank goodness for her or else I’d wake up tomorrow around a nice say 10am.... with a bunch of missed calls from an upset boss! 🤪 Totally thought that it was Friday for whatever reason, phew 😅Each and every staff member was on top of all the details that even the large department stores miss. Tell every retail employee out there to grab a pen and paper, time to take notes!Keep up the great work! Y’all were an absolute delight!

Pricilla Sierra

2021-05

Good selection of stuff. BUT they're dressing rooms are all closed, so when I asked about their return policy, in case stuff did not fit my daughter, they said I had to bring it back within 7 days for store credit ONLY. Which I think is BS. It should be cash or form of payment back. If they will not let you try on in store like usual they should bend that policy till they're dressing rooms open back up.

Lori D

2021-05

Upon arrival, this store seemed promising, kept and clean.At the checkout, I asked if they could discount a piece of clothing that had holes, seam pops/holes in the seams, and some big stains that were noticeable.....the lady at the register said that they price everything in the back, but I mentioned that they should have noticed this and shouldn’t be that price.She waited for the manager to come back in to see if they could change the price. He came back in and looked it garment over, and gave me a discount which was nice... but what I didn’t appreciate is his attitude.After he offered the discount, he ripped the tag off the garment with his hands, and I said “I wished you would’ve used scissors because you just created more damage ripping the tag off like that”... he replied “well if you don’t want it now, I can put it back”....There’s absolutely no excuse for that attitude and behavior coming from a managerial position.