Pep Boys

indya simms

2024-04

I wish I could give more stars!I was serviced by Jordan today and I just want to express how genuine and professional this man was.He provided great service, he was kind and quick.I was worried I would have to bring my twin babies in but he accommodated us in a way that would allowed us to stay in the car.Y’all have earned a loyal customer because of Jordan. Every time I need an auto/tire service I will be coming here as well as recommending my family and friends.Thank you Jordan, you are the best!

Jordan

2024-03

Hello my name is jordan Gramlich the new service manager at this location I would like to invite everyone to come give us a try I promise you won’t be disappointed!!

Alex Nguyen

2024-02

I took my tire in because it was losing air slowly. I was told there’s a defect on the tire but they can only exchange with a newer tire that cost more. I have the Pep Boys insurance on all my tires. The charge for the new tire was $453, and minus the tread wear on the “defective” tire, the new tire will cost me $225. I said I’d rather fill it up once every two weeks than pay that price. Come to find out, I took it to my nearest Discount Tire in Haslet and told them what Pep Boys said. They looked it over and said they were scamming you, there’s no “defect” in the tire, you have a screw in the middle of the tire. They fixed it and filled it back up and never charged me. Do not go to this Pep Boys, they make stuff up to bypass their warranty, if I could have given them less than one star I would’ve.

Sam B.

2023-12

I'm absolutely amazed this shop is still open. I made the mistake of purchasing tires and a 1-year alignment from here and have seen nothing but poor service anytime I've been in.I made an appointment for an alignment at 2pm, arrived at 1:50pm. Was told their tech would get to it when he gets back from lunch. At 2:30, I ask what's going on, the guy there says they're working on an alignment on another customer's truck. after wasting over an hour sitting there, I walked out at 3:00PM since I had to pick my daughter up from school."Ok, here's your keys. We can't do anything about it if there's a customer ahead of you."Well, what's the point of an appointment?

Jay M

2024-02

Got my 2018 Nissan Sentra SL ball-bearing repacked(?) since it was causing my car tire to rub, wobble, and squeak. Jared, Marco, and team did an exceptional job!!If anything, it'll be streamlining the communication/online tracker so, customer are in the know (or can atleast view it thru the texted link with updates). This may be more of a Corp' tech/I.T. issue then that of the mechanics. Also, online coupons, Military discounts, etc will help with cost or even just working it out with them.Cost: approx: $385 (orig. b'for coupons, Mil discount: $427)

Roe

2024-01

Do not go here to get your tires balanced. They used a screwdriver to get my center cap off. I drive a Audi and it has pin holes you use a 90 degree pick to get them off. my wheels are now damaged.

Samantha Durrance (Belicek)

2023-11

If I hadn't purchased a lifetime alignment package some years ago I would not come to this business for any auto service needs. In the past couple of years I've met two different managers/service professionals and both have been unwelcoming and seemed completely disinterested in having my business (which often included paid services, too). The most recent one acted like I was keeping him from doing something he'd much rather be doing just by my showing up. Who wants to go somewhere like that? I'm giving three stars because they do service my car.

Michelle Chey (Mch)

2024-03

I love this location. They are always quick and efficient. The guys there are so helpful each time I come. They work with me to find a solution. I want to especially thank Marcos and Jordan for being so helpful.

Carina Reyes

2022-05

Jimmy was determined to get my tires fixed today and got my tires from other stores. Others required me to wait til Monday. He supported me when I had challenges getting my blown out run flat tire. He helped arrange the towing service when I had difficulty getting through the line. Superb service and stayed past closing til I got my car back. Also pep boys digital experience from the towing service through car inspection to the final repair was splendid. Love the constant texts and high-tech deployed by pep boys IT. Very effective and efficient and experience driven. Most of all, Jimmy Rogers is excellent! Great people, process and tech. Oh best price for my tires too.

Joseph Laws

2023-08

I took my Mazda CX-5 in for an oil change and A/C diagnostic. The gentleman who was working the desk informed me that it would be about a two hour wait until my car could be taken in, but offered to make me an appointment for a later time same day, so I booked it. Came back 10 minutes before my scheduled time and was promptly taken care of and had my service started.I’m leaving 5 stars due to quality of service, but almost left 4 because of lack of communication during said service. It took 2.5 hours for them to finish a basic oil change and A/C diagnostic. They were a little busy and had a few cars already in the work bays, though the waiting room was mostly empty. I don’t mind waiting for good work, but updates should be expected if a job is taking significantly longer than it should. An oil change and A/C diagnostic should not take longer than an hour without a heads up first. I usually change my oil myself, but this car is new to me and the last person to do an oil change torqued the filter on so tight that I could not get it off.In the time I waited no one ever came in to update me, however I overheard one of the mechanics on the phone calling a supervisor about the AC diagnostic machine having some issues. Apparently they got it fixed, but no one ever spoke to me about any delays, and the job was finished a half hour beyond my quoted wait time. I’m still leaving 5 stars because the young man who worked on my car recharged and fixed my AC issue with no additional cost. I left the shop with fresh oil and ice cold A/C at a reasonable price, so I’m happy.Visit this store for good work, but make sure you have some spare time on your hands to wait before you book!

Michael Magnus

2022-05

The new manager Jimmie is great. Reading past negative reviews, I can tell you that this is definitely a different experience. Marcos was incredibly helpful and I really appreciate their prompt and honest service.

Mina Aziz

2023-07

It's one of the worst experiences I have ever had. I logged in to the website and got an appointment to go get my wheel alignment, so I had to leave work early. I had to travel 35 to 40 minutes to get to this location. When I got there? I was 5 minutes behind, so I called them as a kind of respect to let them know. im 5 minutes behind. And they say you are coming for alignment. The machine is down for maintenance. If you could possibly know that your machine is not working. How is still taking an appointment? If I am getting a text message confirming my appointment? And another message 30 minutes before the time to remind me about my appointment. Your system should tell you that you have a customer coming in for this kind of service. You just waited for me to come to the store to tell me that's the service is not gonna be done. And while I'm talking on the phone with them, they just hang up on me.

Eve Gomez

2023-11

I came here because I had a nail in my tire and the place I got my tire from couldn't fit me in for the last few weeks. Pep Boys took care of it pretty quickly. Happy with the results!!

Mason Atkinson

2023-09

AVOID THIS PLACE LIKE THE PLAGUE!I purchased a set of 4 tires online and made an appointment for 3pm on Friday for them to be installed. I arrive at 3:00 and Marcos tells me he’s going to go find the tires for me. At 3:20 I ask if they have the tires and he tells me they only have 3 and will go grab the other from another location. He says this will be an hour. 4:30 rolls around without ever hearing from Marcos and I ask if they have any updates. He says that store didn’t have it and they are getting it from another. After never hearing anything, I ask for an update at 5:20, a whole hour after they were going to have the tire, and Marcos tells me they are almost here. I get my car back at 5:45 and express my frustration that no communication was made with me unless I asked nor was any sort of apology made after waiting 2 hours and 45 minutes for a tire that their website shows they have in stock. Marcos gives me the most bewildered look acting confused why I would be upset with the situation. Marcos then tells me “I SUCK FOR HAVING A BAD ATTITUDE.” What a shame this establishment has employees that tell customers they suck. Come here if you’re looking for rude and lazy employees without a care for your satisfaction!

Hannah Perkins

2023-11

Absolute ZERO. They will over charge you on parts and labor, AND ADMIT IT TO YOUR FACE. And if you're a woman, good luck because they DO NOT take you seriously. They don't care about you or your situation, they're money hungry and inconsiderate. Please protect yourself during these times and go somewhere with a better reputation. You guys didn't take me seriously, held my car hostage and left me in an extremely difficult place financially. BE CAREFUL EVERYONE!!!!!!!!

Mona Lisa

2023-07

Technician was helpful. Although a bit of customer service support would be helpful. The tech was more attentive at the end of the visit due to my need for a picture of the old battery. Also, a readjustment of the battery cover was needed due to being loose after installation.

Julie Parke

2023-09

Had purchase tires and brakes from a different Pep Boys and after 2 months noticed a noise. Went back to that Pep Boys where I purchased tires and brakes and was told it was the Texas heat causing the noise. I new that was not correct information.Decided to go to a different Pep Boys on Beach Street. Great customer service!! Marcos and his employees went out of there way to figure out the issue and fixed the problem!! Definitely will be a returning customer at this Pep Boys on Beach Street!!

Guillermo Flores

2023-05

I had a very bad experience with this location. I ordered a pair of tires at Amazon and the only option for installation that was near my house was this location. I made an appointment and showed up on time. The person at the front door was respectful although very quiet. After 15 minutes, a technician came to get my car (did not know how to start and put it in Drive, for whatever reason), then took it inside and I could see he would take a long time to replace the tires (he was an older person and seem to struggle to move, kneel, etc.). 2 and a half hours later, he finally finished replacing the tires, and then took my car to a quick test drive (I assume), came back and once I checked out I noticed that my sunglasses were not int he compartiment where I always leave them, so I reported that to the person at the front door, who simply told me that the hadn't taken them and that if I wanted he could look at the cameras. I ended up having to file a report with their Customer Service department and I am waiting for resolution. AVOID THIS LOCATION AT ALL COST

Booker Tate

2023-05

Had an appointment to get my tires rotated (free service) and all 4 tires aligned. There were 4 mechanics, and 2 cars being worked on. One of those cars was mine. I sat in that lobby for over an hour, when a different location that was busier had me out of there after 20 min. They were also not able to align all 4 tires and I did not receive that information until they were checking me out, but still charging me for all 4 tires ($180)(?).Not a fan of pepboys in general, I have yet to have a good experience, and this solidified that.Checking in my car/receiving my car was easy, and the people working the desk were nice enough.

Dez Brown

2023-08

I scheduled an appointment and waited over 35 minutes for anyone to even acknowledge that I was there. They disrespected me by disrespecting my time. They found an issue on my car that would have been nice to get an explanation while I was there and never mentioned it since the issue was actually a big one.

Rocky Martinez

2023-07

Updaters; Been a Pep Boys Customer for a while. We moved so our old location (which was awesome) was no longer an option. Tried a new location, and was not impressed. Easy appt scheduling, easy drop off. Never got a status update. Called on my vehicle status and said they were going to attempt to find the problem I identified but were so far unable to, but would call me back. No phone call update at all. In fact when I called just before close they said vehicle ready and we can’t solve the issue. No discussion, paid for an oil change and paperwork was handed to me without even discussing what they did to the car. This location is subpar for customer service compared to our old location. Won’t be going back to this location for even an oil change.Update: the car was completely unsafe to drive, even though PepBoys stated multiple times that it was safe to drive. The sound that we had asked to be diagnosed by Pep Boys was a screw loose (almost completely off) on the sway bar, that was “obvious the moment you drove the car” (according to the other new mechanic). He also found some other items that was missed by PepBoys, so also had to conduct a 2nd oil change (due to this missed issues).

Kade Harner

2023-06

Terrible customer serviceLazy and slow. Tried to rip me off after looking at my truck for an 1.5 hours and told me they couldn’t do an alignment because I need new upper control arms.Waste of time. Got it done at a local shop with no issues.Pep boys wanted to charge me 300 per control arm with new ball joints and 700 dollars in labor.Let them know I was a mechanic and would fix it myself and wouldn’t be coming back.

Ahmed Kareem

2024-03

Quick and friendly service! Went in on a Friday afternoon for a puncture and I was in and out in less than an hour

Anthony “AMAC” McCarty

2023-05

I had a flat tire. Took it to two other places close to me...one said they couldn't fix it but to try a competitor (i appreciate the honesty),the other said I needed an entirely new tire(which I can't afford). Stopped at this Pepboys, they said they could patch it for $20 with no wait! The tech (im sorry I forgot his name) fixed it no problem and offered to fill my spare with air also because is was low. Went inside the pay and Kelly the Manager said "No Charge". I was shocked! So generous. They helped me more than they know, money is very tight right now. Ill definitely be back and would recommend this location to everyone. God bless them for their kindness today.

Tommy Torres-Brent

2023-08

Made an appointment online and then called just to ensure the tires my car needs are in stock, the young lady that answered the phone was just plain unwilling to help, wouldn’t even look up the tires I would need saying she had to look through every brand, when all she had to do is look up the size. I can deal with lousy customers service to an extent but laziness is where I draw the line.

Melissa Patton

2024-04

Marcos did a great job and gave amazing service. Thank you!

Faith Buettner

2023-05

Pep Boys on North Beach Street damaged my car. I came in for a routine tire alignment and while trying to put my car up on the blocks, the serviceman driving it rammed it into a shop machine, knocking the front grill out and cracking a piece of the front bumper. The manager was very kind and apologetic throughout the process, but now I have all this extra stress and headache trying to get my car into a repair shop to be fixed. I understand that mistakes happen, but truly, I'm not sure the serviceman who damaged my car should be driving customer vehicles.

Denise

2022-05

Great location! Took my car in and Kevin listened to my concerns and then drove the car. He and his team (Noah, Zen and another guy whose name I didn't get) worked to get it back in shape. Same-day service with absolutely no pressure to add any unnecessary services. Prices were well below what Firestone and Christian Brothers quoted for the exact same services. I left happy with the work provided and will return without hesitation whenever necessary.

KM

2023-05

HIGHLY RECOMMENDYesterday was my first time at a Pep Boys & I must say I was impressed by the professionalism & common courtesy.I came in the store because all of my tires psi were low however one in particular was so low it was barely reading. When I arrived at the Pep Boys Brandon without hesitation & a positive attitude offered to make sure that not just the one tire but all of my tires are reading as they should before I left.I was expecting some sort of gouging price just for the air and looking at my tires but was shocked when there was none.Devin the Mgr. Also came out to greet me and just say hello as well which I thought was awesome given the climate that we are all in. It was a welcoming experience.Thank you Pep Boys

Morgan Kutelis

2023-05

Had an appointment for an oil change and tire rotation. After I had been there for 45 minutes they realized they didn’t have the filter and had to order it, so ended up being way longer than it needed to be (considering it was an appointment and they could have looked ahead of time). Made it home, then half way there on my way to work the next morning my low oil light came on. It was coming on and off so I assumed it wasn’t actually low oil but some other fault. Checked the oil a few hours later to find virtually nothing on the dipstick. Called the location that I took it to and they essentially told me that it was my problem and they couldn’t promise that I wouldn’t have to pay for the changes, nor could they promise I wouldn’t have to pay for the tow truck. Eventually I was hung up on, and then I called corporate to be referred to the wrong tow line (general motors…I have a Mazda? They never even asked) Corporate also went on to tell me that it was essentially my problem and all that they could do was file a complaint. At this point I ended up having AAA tow my car to my local repair shop and having them evaluate the situation and check to see if there was damage done to the engine. Upon evaluation they concluded that Pep Boys hadn’t added oil after my oil change. I was very lucky and didn’t end up damaging my engine. The boys in the shop were extremely unprofessional and immature, I am not in the least surprised that they missed something so drastic by the way that they were acting. After I had already had the car towed, I did get a text from the original pep boys location telling me to contact the tow line, but it was not the type of help I needed for such a serious situation. I am very lucky that there was enough oil that my engine didn’t seize.